Top Inbound Call Center Services
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$250,000+$50 - $99 / hr250 - 999Phoenix, AZ
Services provided
Televerde is a Sales Outsourcing company in Phoenix, Arizona. They offer Sales Outsourcing and Call Center Services and were launched in 1994.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
Zventus is an answering service. The midsize Los Angeles, California-based team specializes in Call Center Services and Sales Outsourcing. The firm was established in 2016.
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$1,000+Undisclosed10 - 49Chennai, India
Services provided
Phone answering service Siplink Communications is located in Chennai, India. They offer Call Center Services and were launched in 2015.
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$5,000+< $25 / hr250 - 999Durrës, Albania
Services provided
See all 1 projectsClimbia BPO provides customer support services with a focus on handling English-speaking clients for digital marketing agencies. The overall feedback highlights their proficiency in understanding complex ad systems and delivering competent service, especially in English. Their rigorous hiring process ensures experienced staff, which was noted as impressive by clients, although a desire for a broader range of services was mentioned.
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UndisclosedUndisclosed1,000 - 9,999Hyderabad, India
Services provided
HRH Next Services Pvt. Ltd. Is an answering service. Launched in 2007, their team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Surat, India
Services provided
See all 1 projectsVotiko offers social media management, marketing, content creation, design, and research services. Reviews emphasize their effective communication, result-oriented approach, and ability to significantly increase sales and social media engagement. Clients commend Votiko's responsiveness and the value they provide, noting positive outcomes within a few months despite initial adjustment periods.
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UndisclosedUndisclosed50 - 249Gilroy, CA
Services provided
Rush Order, a Fulfillment company, was launched in 1989. The company specializes in Fulfillment and Warehousing & Distribution.
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UndisclosedUndisclosed250 - 999Buenos Aires, Argentina
Services provided
Customer Service Outsourcing company Grupo PYD is headquartered in Buenos Aires, Argentina. Their services include Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Indore, India
Services provided
One Point One Solutions Ltd, a call center service, is headquartered in Mumbai, India and Gurugram, India. They provide Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999London, England
Services provided
Online Giants is a call center founded in 2013. The company offers Call Center Services and Customer Service Outsourcing.
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$250,000+< $25 / hr1,000 - 9,999Lahore, Pakistan
Services provided
Abacus Outsourcing is a call center company. Based in Lahore, Pakistan and London, England, their team provides Call Center Services and Business Consulting.
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$5,000+$50 - $99 / hr10 - 49Melbourne, Australia
Services provided
Telephone answering service and Sales Outsourcing company Evolved Contact is headquartered in Melbourne, Australia. Launched in 2014, the team offers Call Center Services and Sales Outsourcing.
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Undisclosed$50 - $99 / hr10 - 49Horsham, England
Services provided
Founded in 2017, Hero PA is an answering service company. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Chatswood, Australia
Services provided
Serviced offices International, a call center company, is in Chatswood, Australia. Their services include Call Center Services.
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UndisclosedUndisclosed50 - 249
Services provided
Voiptime Cloud is a Denver, Colorado-based call center service. They focus on Call Center Services and CRM consulting and SI and were launched in 2010.
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$100,000+Undisclosed1,000 - 9,999Tulsa, OK
Services provided
Avantive Solutions is an answering service company. The Tulsa, Oklahoma-based company was established in 1998. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$100 - $149 / hr50 - 249Banyo, Australia
Services provided
Imperatif Call Centre Partners, an answering service, is in Banyo, Australia. The team focuses on Call Center Services and Direct Marketing.
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UndisclosedUndisclosed10 - 49Buenos Aires, Argentina
Services provided
Transvalores, a Customer Service Outsourcing company, is based in Buenos Aires, Argentina. Founded in 1998, the team focuses on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Kyiv, Ukraine
Services provided
ICC is a call center service. They are located in Kyiv, Ukraine. Their team offers Call Center Services.
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$1,000+< $25 / hr250 - 999
Services provided
Launched in 2002, ExpertCallers is a midsize Princeton, New Jersey-based answering service company. Their services include Call Center Services and Business Consulting.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
Scale Virtually, a telephone answering service, provide Call Center Services and Back Office Outsourcing. They were established in 1999.
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UndisclosedUndisclosed50 - 249
Services provided
MedAtlantic-Tell is a Tangier, Morocco-based call center company. They specialize in Call Center Services and Customer Service Outsourcing and were founded in 2018.
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$75,000+$50 - $99 / hr250 - 999Kolkata, India
Services provided
CogentHub Pvt. Ltd. Is a phone answering service located in Kolkata, India. They specialize in Call Center Services and Customer Service Outsourcing and were established in 2016.
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$10,000+< $25 / hr2 - 9
Services provided
Customer Service Outsourcing company Medtech Providers is in New City, New York. Their services include Customer Service Outsourcing and Call Center Services.
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$1,000+$150 - $199 / hr2 - 9Toledo, OH
Services provided
Comprehensive Data Services, Inc is an IT managed services company. Established in 1986, the agency specializes in IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed10,000+Paris, France
Services provided
Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Angeles, Philippines
Services provided
Established in 2016, ShoreAgents is a call center. Located in Angeles, Philippines, the team provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Kyiv, Ukraine
Services provided
Profcallcenter is an answering service. Launched in 2000, their team focuses on Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr50 - 249
Services provided
Founded in 2020, MultiLang International, a midsize call center, is headquartered in Ottawa, Canada and Beirut, Lebanon. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Farmers Branch, TX
Services provided
Answering service Telvista was launched in 1997. The company specializes in Call Center Services and Sales Outsourcing, and is large.
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$1,000+< $25 / hr1,000 - 9,999Charlottetown, Canada
Services provided
Customer Service Outsourcing company Advantage Communications is in Charlottetown, Canada and Kingston, Jamaica. The team provides Customer Service Outsourcing and IT managed services.
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UndisclosedUndisclosed50 - 249Dhaka, Bangladesh
Services provided
Launched in 2011, Impel Service & Solutions Limited (ISSL) is a midsize Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Custom Software Development.
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UndisclosedUndisclosed2 - 9Albuquerque, NM
Services provided
Office Alternatives is an Albuquerque, New Mexico-based phone answering service. Established in 2005, the team focuses on Call Center Services and Commercial Property Management.
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$100,000+< $25 / hr250 - 999Gafoornagar, India
Services provided
Phone answering service Voip Office is headquartered in Gafoornagar, India. They provide Call Center Services and Business Consulting and were founded in 2010.
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$10,000+$25 - $49 / hr50 - 249Cabuyao, Philippines
Services provided
Staff Callture Incorporated is a phone answering service founded in 2013. Their services include Call Center Services and Back Office Outsourcing.
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$5,000+Undisclosed10 - 49Melbourne, Australia
Services provided
LeadCallers is an answering service. Their team is located in Melbourne, Australia and focuses on Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
See all 3 projectsDCDial provides comprehensive payment collection and dialer services, enabling remote operations and enhancing client-consumer contact ratios. Reviews consistently highlight DCDial's effective integration of calling and payment services, exceptional customer support, and timely, proactive solutions. Some users suggest interface simplifications for ease of use. Overall, DCDial is praised for its efficiency, support responsiveness, and value for money.
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$1,000+< $25 / hr10 - 49Islamabad, Pakistan
Services provided
See all 1 projectsRezolves offers a comprehensive suite of services, including digital marketing, customer support, order processing, and back-office operations optimization. The reviews consistently highlight their professionalism, efficiency, and data-driven approach, which have substantially increased website traffic, improved conversion rates, and enhanced customer satisfaction. Rezolves' holistic service model and effective project management are particularly commended, though some clients suggested areas for improvement such as more proactive suggestions and comprehensive performance reports.
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Undisclosed< $25 / hr50 - 249
Services provided
TalkAgent is a call center. They were founded in 2007, and their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Cebu City, Philippines
Services provided
Ameeratel is a Back Office Outsourcing company launched in 2012. The agency provides Back Office Outsourcing and Call Center Services, and is midsize.
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$1,000+< $25 / hr10 - 49
Services provided
See all 1 projectsAffiliated Outsourcing is an outbound sales and customer service company, known for its ability to generate new business and handle customer issues effectively. Reviewers highlight their well-spoken staff, contributing to a $14,000 monthly savings for clients. While the service is praised, there is a suggestion for enhancing performance metrics.
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$10,000+< $25 / hr50 - 249Tirana, Albania
Services provided
Solverix is a software development company. Based in Tirana, Albania and Shkodër, Albania, their midsize team offers Custom Software Development and Web Development. The agency was launched in
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$10,000+Undisclosed10,000+Córdoba, Argentina
Services provided
Apex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing.
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$5,000+Undisclosed250 - 999Makati, Philippines
Services provided
Omada One is a phone answering service in Makati, Philippines and Mabalacat, Philippines. The team offers Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Delhi, India
Services provided
Eminenture is a Back Office Outsourcing company founded in 2011. Based in Delhi, India and Manchester, England, the team offers Back Office Outsourcing and Call Center Services.
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$1,000+Undisclosed10,000+Thane, India
Services provided
EOSGlobe, a call center company, was established in 2003. Based in Thane, India and Lewes, Delaware, the team focuses on Call Center Services and Business Consulting.
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$250,000+$25 - $49 / hr50 - 249Brentwood, TN
Services provided
Svast Healthcare Technologies is a midsize phone answering service established in 2020. Their team offers Call Center Services.
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$1,000+< $25 / hr50 - 249Marrakech, Morocco
Services provided
In Marrakech, Morocco, Market Wave is a Customer Service Outsourcing company. Founded in 2012, the team offers Customer Service Outsourcing and Back Office Outsourcing.
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$250,000+< $25 / hr250 - 999Lisboa, Portugal
Services provided
Altice Empresas is a Customer Service Outsourcing company based in Lisboa, Portugal. Launched in 1990, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Bengaluru, India
Services provided
Livprop is a small Customer Service Outsourcing company in Bengaluru, India and Singapore, Singapore. The team offers Customer Service Outsourcing and Sales Outsourcing.
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List of the Top 15 Inbound Call Centers Services
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
185% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
140% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
120% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
110% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
180% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999London, England
Ability to deliver
36.5/40.020/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
80% Inbound Voice Services20% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
210% Inbound Voice Services -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
150% Inbound Voice Services -
$10,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
195% Inbound Voice Services -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.7/40.016.6/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
175% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.5/40.018.6/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
205% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
165% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36.2/40.018.2/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr250 - 999Brandon, FL
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
185% Inbound Voice Services -
UndisclosedUndisclosed250 - 999Los Altos, CA
Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
170% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.8/40.018/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
175% Inbound Voice Services -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
150% Inbound Voice Services -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.6/40.017.8/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
85% Inbound Voice Services15% Other
Top Inbound Call Center Agencies
An inbound call center company manages incoming customer communications on behalf of your organization. Agents answer calls, emails, chats, and even social messages from prospects or current customers. Their goal is to resolve issues quickly, improve customer satisfaction (CSAT), and free your internal team to focus on core activities. Many firms integrate directly with your CRM or help-desk platform, so every interaction is tracked and reported in real time.
Some of the typical offerings that inbound call center providers offer include:
- Customer service & troubleshooting
- Order entry and payment processing
- Technical support (Tier 1 & Tier 2)
- Product recalls and warranty management
- Appointment scheduling and reservations
- Help-desk ticketing and escalation
- Multilingual and after-hours support
- Cross-sell and up-sell programs
Some agencies also provide analytics dashboards, workforce management, and quality-assurance monitoring to ensure continuous improvement.
Pricing models vary, but here some examples:
- Per-minute: $0.70–$1.25 per minute of agent talk time
- Per-hour (dedicated agent): $18–$35 per agent hour in North America; $8–$20 offshore
- Monthly seat fees: $1,500–$5,000+ for a full-time dedicated representative
Project complexity, language requirements, call volume, and service hours (24/7 vs. business hours) will influence the final budget. Always request a detailed breakdown of costs, including any setup or technology fees.
Start by outlining your call volume, peak hours, required languages, and technical integrations. Then evaluate potential partners on:
- Proven experience in your industry
- Average speed of answer (ASA) and first-call resolution (FCR) rates
- Quality-assurance processes and agent training programs
- Security certifications (PCI-DSS, ISO 27001, HIPAA, as applicable)
- Transparent pricing and contract flexibility
Reading Clutch reviews lets you verify performance metrics and client satisfaction before signing.
Here are some examples of red flags you should watch for, be cautious if a provider:
- Guarantees unrealistically high service levels without data
- Lacks recorded sample calls or QA documentation
- Is vague about data security or compliance standards
- Provides inconsistent or delayed reporting
- Charges hidden fees for basic services like script updates or report access
Transparency and measurable KPIs should be non-negotiable.
To help you with your hiring process, here are some of the questions you can ask:
- How do you recruit, train, and retain agents for my account?
- Which technologies and CRMs do you integrate with natively?
- What are your average ASA, FCR, and abandonment rates?
- Can you provide references or case studies in my industry?
- How is pricing structured, and what additional fees could arise?
- What data security and compliance certifications do you hold?
- How often will I receive performance reports, and in what format?
- Who will be my main point of contact, and how is issue escalation handled?
Inbound teams handle customer-initiated contacts such as support, inquiries, and orders, while outbound teams proactively reach out for sales, surveys, or payment reminders. Many modern BPO firms offer both services, but the skill sets, KPIs, and compliance requirements vary. Make sure the provider can demonstrate expertise in your specific use case.
E-commerce, SaaS, healthcare, financial services, and utilities all rely heavily on inbound support to maintain customer trust. Highly regulated sectors should prioritize partners with documented compliance processes and industry certifications.