Votiko is the top provider of outsourced contact centre solutions to businesses in the United States and Canada, with worldwide reach through international alliances. We are experts in campaigns that need Inbound and Outbound Call Platforms - as well as online interactions such as Live Chat, Email, Social Media Response Management and Analytics, and assistance for User Generated Marketing Programs. We are positioned to capture and report on large quantities of client interactions through the use of our combined CRM/web analytics solutions. Votiko is dedicated to offering business process outsourcing (BPO) services and solutions for your daily operations! We have the legal structure, technology, infrastructure, and administrative staff in place to meet and exceed your objectives. We are experts in business-to-business cold calling, lead development, and sales. Votiko provides answering services to small and medium-sized businesses as well as customised contact centre solutions to government and larger businesses.
With 7 years of experience serving 250+ clients across all industries, Votiko delivers world-class call center, outsourcing and customer care services across 6 Countries in the world.
Our CRM Solutions, Inbound IVR and ACD apps, and Outbound CTI platforms enable companies to provide great customer service, answering solutions, stellar outbound telephone marketing, and near real-time reporting.
Expertise:
- 24/7 call centre and value-added business process outsourcing services.
- Extensive industry experience and product offerings across a variety of sectors.
- Capable of supplying markets in the United States, Europe, Australia, and Asia-Pacific
- Equipped to handle projects and deliver reports
- Business Continuity and Disaster Recovery Management are included.
Votiko has been offering superior customer service for over seven years. Call us today to see how Votiko can become a seamless extension of your business.
"Their solutions are extremely responsive and result-oriented, which is what I appreciate most about Votiko."
Feb 25, 2022
Owner, Honey Gowns
Akhilesh Sabhaya
Retail
Surat, India
11-50 Employees
Online Review
Votiko provides social media marketing services for a clothing retail shop. They have built the strategy and are currently implementing it in the client's social media campaigns.
Within the first few months, the client's sales have increased by roughly 35% and continue to grow, thanks to Votiko. The team communicates via phone, email, and WhatsApp and meets weekly to discuss project updates. Their effective result-oriented approach impresses the client so far.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I operate a clothing retain shop where I offer bridal gowns and dresses, among other things.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Votiko?
We wanted someone to maintain and market our social media accounts, so we discovered votiko last year and hired them.
SOLUTION
How did you select this vendor and what were the deciding factors?
Their online reputation appeared to be rather good, and we worked with them for around two to three weeks. They also provide a one-week free trial, during which we learned how well they perform and how much we liked their job.
Describe the project in detail and walk through the stages of the project.
Essentially, we provided them our social media accounts and instructed them to build a social media strategy; they delivered it in two days and immediately began working on it; we began seeing results after a few weeks because they initially focused on content creation and marketing. While social media marketing has its ups and downs, votiko consistently produces positive outcomes on a monthly basis.
How many resources from the vendor's team worked with you, and what were their positions?
Votiko has an excellent team that genuinely supports us. Votiko assigned us one excellent social media specialist who managed our social media accounts extremely effectively; he handled social media marketing, as well as design and research work for us.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Votiko was hired primarily to increase sales and to manage my social media profile. Votiko initially developed a large amount of content for us during our first month of employment and subsequently demonstrated results month after month. We gained more followers and individuals began contacting us, and within the first few months, we increased our sales by roughly 35 percent, and the number continues to grow on a regular basis.
How effective was the workflow between your team and theirs?
We normally meet once a week; they are really communicative. We communicate via phone, email, and WhatsApp.
What did you find most impressive or unique about this company?
Their solutions are extremely responsive and result-oriented, which is what I appreciate most about Votiko. They offer good value; each banner and advertisement is effective. To be honest, we got a lot of ROI from votiko.
Are there any areas for improvement or something they could have done differently?
No, we initially had some difficulties adjusting to their methods because we did not see results after the first month. As a result, we were dissatisfied at first, but they took one month but it was well worth it because we eventually saw amazing results.
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