Peace of mind for your growing business
Pure Moderation is a global business process outsourcing vendor specializing in a range of services (Customer Care, Content Moderation, Data Entry, Game Management, Alpha and Beta testing) based in Vietnam, Thailand, Philippines, India, and the USA. We provide tailored and affordable solutions in response to the custom needs of our clients. Whether your requirements involve time-based operations or large deployments, our team can quickly scale up or down to suit your needs. Together with various team sites from different nations, our human resources team is diversified to accommodate multiple languages. We have a portfolio of high-profile clients, from small start-ups to global organizations, we make sure our services are tailored to every business size. Having worked with clients from different parts of the world (Snap Inc, udemy.com, Byte social network, Imgur, Younow). We build trust through high-quality services, open communication, seamless integration, and confidentiality. We are also proud of our after-sales client-care, which includes trustworthy guarantees, staff training, onsite and offsite support. With over 15 years of experience and thousands of projects, we offer a variety of services to help our partners operate their business more efficiently. - Content Moderation: Modify user-generated content to keep a friendly online environment, protect brand reputation and collect data for valuable customer insights. - Customer Care: Develop a strong brand reputation by maintaining a good relationship with customers via phone, email, and live chat. - Data Entry: Reduce time and effort to process data produce nicely presented data set and useful insights. - Game Management: Modify online gaming communities for a perfect launch and the best user experience. - Seasonal Services: Localization, AI Training, Consultancy
If you are interested in our services, please send us an email: [email protected]
headquarters
Focus
Portfolio
App Developers, E-learning, Social Network, Online Video Sharing Platform, ID verification, KYC.
Game Management
1. Game Moderation and Guideline Enforcement
2. Alpha Beta Testing
3. Mobile game testing on multiple devices
4. PC game testing on multiple OSs
5. Mobile application testing on multiple devices
6. SDK implementation testing on multiple OSs
7. Automation QA, automate tasks working with the developers to certify SDK or main features on each build
8. Website testing on multiple browsers and devices
9. Wearable testing in connexion with multiple devices
Customer Care Outsourcing
- Our key customer support services include: Live Chat Support, In-app & Ticket Support, Email Support, and live phone support. With over 15 years experience under our belt, Pure Moderation believes effective customer support is integral in developing a strong and enduring relationship with your customers. Our focus is on helping your customers, by handling queries, solving problems, and positively representing your brand, and not merely focusing on metrics such as wait time & turnover rate. The quality of each interaction is what counts and we offer scalable services, in multiple languages, which come with guaranteed response times and service level agreements as stipulated by our client’s needs.
Content Moderation
Based on predefined criteria, we make the decision to approve, refuse or, in the case of ambiguous or contextual content, send to our experts in the manual moderation team for final judgment Content moderation teams that operate 24 hours a day, 7 days a week. Scalable coverage offers a cost-effective way to deal with times of high or low volume of traffic. The ability to integrate with our moderation tool via our API or we can adapt to your own system to ensure smooth collaboration. Connect with your target demographics and develop marketing strategies based on accurate and insightful data.