Affiliated Outsourcing

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

We used to handle in-house.

How many outbound calls did your company handle every day?

It is about 1/3 of our total calls.

What challenge were you trying to address with the service provider?

We wanted to grow our company.

SOLUTION

What was the scope of the service provider's involvement?

They help more customers know about us.

Could you describe the service provider's pricing structure and how they billed you?

They offer package deals and short-term billing also.

How did you come to work with this service provider?

I found them using online research.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They are able to do these things well.

How much time and money does this service provider save you each month?

They save us about 30 minutes per call or about $14,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I have no comment.

What are the service provider's strengths?

They have well-spoken staff.

What areas can the service provider improve?

They could improve overall metrics of performance.

How long has your company been working with this service provider?

We started around September 7, 2015 and it's still going.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999 annually.