APPOINTMENT SETTING OUTSOURCING SOLUTIONS

AFFILIATED OUTSOURCING is a call center company with headquarters in Los Angeles, USA and operations center in Bacolod City, Philippines. Their services ranges from retail to Wall Street to reduce costs and to improve business performance and to provide a successful strategy. 

 
$1,000+
 
< $25 / hr
 
10 - 49
 
Undisclosed
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Los Angeles,, CA
headquarters
  • ​853 N Alta Vista Blvd C6
    Los Angeles, , CA 90046
    United States
other locations
  • Bacolod City
    Philippines

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Non-Voice BPO/Back Office Services
  • Voice Services
Industry focus
  • Business services
  • Consumer products & services
  • Financial services
Voice/Call Center Services

Reviews

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Telemarketing for Media Firm

"They help more customers know about us."

Quality: 
2.5
Schedule: 
2.0
Cost: 
2.0
Willing to refer: 
0.5
The Project
 
$10,000 to $49,999
 
Sep. 2015 - Ongoing
The Reviewer
 
51-200 Employees
 
Oswego, Illinois
Marketing Manager, Media Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

We used to handle in-house.

How many outbound calls did your company handle every day?

It is about 1/3 of our total calls.

What challenge were you trying to address with the service provider?

We wanted to grow our company.

SOLUTION

What was the scope of the service provider's involvement?

They help more customers know about us.

Could you describe the service provider's pricing structure and how they billed you?

They offer package deals and short-term billing also.

How did you come to work with this service provider?

I found them using online research.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They are able to do these things well.

How much time and money does this service provider save you each month?

They save us about 30 minutes per call or about $14,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I have no comment.

What are the service provider's strengths?

They have well-spoken staff.

What areas can the service provider improve?

They could improve overall metrics of performance.

How long has your company been working with this service provider?

We started around September 7, 2015 and it's still going.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999 annually.

3.0
Overall Score
  • 2.0 Scheduling
    ON TIME / DEADLINES
  • 2.0 Cost
    Value / within estimates
  • 2.5 Quality
    Service & deliverables
  • 0.5 NPS
    Willing to refer
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