Creating Happy Customers!
QDegrees works with clients in transforming their Customers’ Experience. Our services include customer journey mapping, process consulting, sentiment analysis, quality assurance audits, service excellence, mystery shopping and much more that contribute in creating happy customers. These services are enabled with in-house developed solutions to bring in the technology advantage. We have been working with both large and small organizations from diverse industry verticals like automobile, telecom, banking, fashion, retail, consumer electronics, fitness, e-commerce etc., and are continuously expanding our footprints. The volumes handled speak for us, month on month there are 100k+ primary research, 16000+ non voice audits, 30000+ voice call audits, 40000+ outbound calling, 32 million+ data analytics, 2650+VOCs and a lot more. QDegrees is a team of experienced consultants committed to deliver quality service to bring in service excellence to the end customers.
Office No. 210, B-wing, Damji Shamji Corporate Square, Mellville Estate, Off Ghatkopar - Andheri Link Road, Ghatkopar (E)Mumbai, MH 400075India
Vodafone Idea Samsung Daimler Amazon Amazon Pay SWIGGY ICICI Securities Axis Bank DCB Bank IDFC First FLF(Future Lifestyle Fashions) Cure.fit Eat.fit HomeTown Intex Volvo EICHER Manappuram Finace Limited Royaloak Soch OPPO Askmebazar.com SCRIPTFI
Ecommerce Customer Service Surveys
Develop a tool for Real Time Price Benchmarking of the products acoross the web channels and providing Sentiment Analysis of the customers.
Call Center Audits/Retail Audits/Backoffice Services
Providing 24x7 Contact Center Services to Daimler India and delighting their customers with the best assistance.
Customer Service Audits
NPS Surveys & Call Center Audit Services
Customer Experience Audits
Providing End to End Process Audits