itel

itel is an award-winning international customer experience partner with operations across the Caribbean, Latin America, U.S. and Canada. Since inception, itel has strategically expanded outward from its starting point in Jamaica to position strongly to serve in the new economy. With a robust service delivery model that combines the best of nearshore, onshore and work-at-home, itel offers the flexibility and responsiveness that clients need now more than ever. itel is the partner of choice for forward-thinking brands who take pride in continuously empowering their teams and improving customer experiences. 

itel is known for its thriving company culture and true client partnerships. Facilities are built and designed to create the happiest, most inspiring and productive workplaces in the industry. Committed to the EX=CX philosophy, itel continuously reinvests into its workforce across all regions to create a family-like environment and a community impact that goes beyond profit. 

Yoni Epstein, Founding Chairman & CEO of itel, has been recognized as “One of the Most Influential BPO Leaders in the Nearshore Region.” The company has won numerous awards, including the “Central American & Caribbean Contact Center Outsourcing Services Growth Excellence Leadership Award” by Frost & Sullivan.