Customer Care with Flair

VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. Throughout our worldwide organization, we foster a people-first culture that is unique in the industry, winning accolades and awards for both our positive work environment and performance excellence.  Today, there are more than 35,000 people who are part of the VXI family in 43 locations in North America, Asia, Europe, and the Caribbean.

We deliver contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA) and infrastructure outsourcing. In addition, we’ve developed a dynamic suite of award-winning, customer care tools that enhance the entire lifecycle of the customer-care advisor. We use these tools every day within our operations and license them to clients and third parties that want to attain high levels of performance in their own operations.   

We’re one of the fastest-growing, privately-held business services organizations in the United States. Our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.

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$25,000+
< $25 / hr
10,000+
Founded 1998
Los Angeles, CA
headquarters
  • 220 West 1st ST. 3rd Floor , California
    Los Angeles, CA 90012
    United States
other locations
  • SM Cyber2, Jupiter and Zodiac Sts. cor. Buendia Ave.,
    Makati 1226
    Philippines
  • 15 av. 5-00 Zona 13 Edificio WTC Torre 4
    Guatemala City 01014
    Guatemala
  • 5 Courtney Walsh Drive
    Kingston, AND JMA AW08
    Jamaica

Focus

Service lines
60%
20%
10%
5%
5%
Voice Services
Non-Voice BPO/Back Office Services
Custom Software Development
Client focus
80%
10%
10%
Enterprise (>$1B)
Midmarket ($10M - $1B)
Small Business (<$10M)
Industry focus
20%
16%
10%
10%
10%
10%
7%
7%
10%
Telecommunications
Retail
Financial services
Non-Voice BPO Focus
80%
10%
5%
3%
2%
Voice/Call Center Services
35%
20%
20%
10%
10%
5%

Portfolio

Reviews