What was the scope of the service provider's involvement?
They are responsible for processing inbound and outbound calls in an ACD [Automatic Call Distributor] environment and making manual calls to customers as well.
Could you describe the service provider's pricing structure and how they billed you?
It is a package deal with incentives and bonuses for performance and money recovered.
How did you come to work with this service provider?
They were recommended by a committee of executives who researched various companies.
How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?
I don't have a comment for this.
How much time, in hours, does this service provider save you each month?
Around 5000 hours per month.
How much money does this service provider save you each month?
$50,000 every month.