BillingParadise

OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

We use this service because they know what they are doing and don't need to have any training. It makes things more efficient for our company to not have to train or handle this part of the business.

What type of work can your internal staff avoid by using a back office service?

We avoid having to train to do medical billing and learn all the codes to bill through. Instead, we can concentrate on taking care of the patients.

What were your company’s goals for the partnership with this service provider?

Our goal was to reduce the stress of the employees and get the billing done in the most efficient way possible. It ends up saving a lot of money and time not having to rebill.

SOLUTION

What do they provide for you on a normal basis?

They provide us with all the medical billing services we need.

Could you describe their pricing structure and how they bill you?

They charge 10% of what they bill out.

How did you find and select them?

We found them through a referral at a conference by another company that uses them.​​​​​​

RESULTS & FEEDBACK

Please assess their quality of work.

It's been great how quickly they get bills out and how few times we have to rebill. We haven't had any problems so far; everything is very efficient.

How much time and money do you estimate that they save you each month?

They save us at least 80 hours in time and 10% in money per month.

Based on your experience, what takeaways can you share about working with them?

They are very efficient. We don't get anything coming back. With their knowledge, we actually end up making more money because of their efficiency with codes that we didn't have before we started using them.

What do you think are their strengths?

They do a great job. They have a lot more training and they are more efficient. They are the best we have ever worked with.

Where do you think they can improve?

They can be more clear when they need more information from us.

OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

We use this service because all formal companies require them. I do not use them at home.

What type of work can your internal staff avoid by using a back office service?

They can avoid tasks such as computer and communications work, human resources management, and accounting or finance.

What were your company’s goals for the partnership with this service provider?

Our goal was to implement an electronic technology service as an accessible form of payment.

SOLUTION

What do they provide for you on a normal basis?

They provide computing services.

Could you describe their pricing structure and how they bill you?

The price structure is quite feasible for the company.

How did you find and select them?

We found them through recommendations based on other investors.

RESULTS & FEEDBACK

How much time and money do you estimate that they save you each month?

We would say that the money they save us is able to be invested in other jobs responsible for everything.

Based on your experience, what takeaways can you share about working with them?

It is a great satisfaction to know that I have an excellent company on my side.

Where do you think they can improve?

So far, there is nothing they need to improve.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We require back office services because our regional offices are located throughout the country, and it's easier to have these services centralized in one place.

What types of work can your internal staff avoid by utilizing a back office service?

Our staff avoids big mistakes, loss of time, and loss of money. It's just more efficient to run this way.

What challenge were you trying to address with the service provider?

Our company's goals were and will always be to save time and money.

SOLUTION

What was the scope of the service provider's involvement?

Their services provide our employees with accurate billing, pay forms, tax information, and other organizational needs.

Could you describe the service provider's pricing structure and how they billed you?

Their billing is done on a monthly basis for all services combined.

How did you come to work with this service provider?

They were a referral from another colleague with the same billing issues.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are definitely up to par with their terms and their turn-around time for issues and inquires. I’d say it takes about 3-5 business days.

How much time and money does this service provider save you each month?

I estimate that we save over $5000 each month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

There are pros and cons for everything in life, but the best aspect about working with them is saving money. Other vendors charge way more for non-bundled services.

What are the service provider's strengths?

Their turn-around time with issues and ability to save us money are their strengths.

What areas can the service provider improve?

They can offer more new and improved services.

How long has your company been working with this service provider?

Our relationship started in October 2016.

How much money do you spend annually with this service provider?

I prefer not to answer.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We did not want our customers interfering with what our employees were doing.

What types of work can your internal staff avoid by utilizing a back office service?

Customers taking what does not belong to them.

What challenge were you trying to address with the service provider?

We wanted to make payments and checks easy for vendors and employees to obtain.

SOLUTION

What was the scope of the service provider's involvement?

They help us with our checks and our mail.

Could you describe the service provider's pricing structure and how they billed you?

The prices they charge us are fair and they bill us using checks.

How did you come to work with this service provider?

We conducted online research and were also referred.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

Their clients’ services are great and their communication is the best.

How much time and money does this service provider save you each month?

We save half of our time and money.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are indeed a billing paradise. They are the best billing service my company has ever used, and they deliverer everything to our customers and vendors on time.

What are the service provider's strengths?

They deliver on time and save us money.

What areas can the service provider improve?

There is nothing. They are perfect.

How long has your company been working with this service provider?

We are going on 8 years of working together.

How much money do you spend annually with this service provider?

I would estimate is somewhere in the $200,000 to $999,999 window.