Acelerar Technologies

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We need these services because it is just more convenient.

What type of work does your internal staff avoid by using a back office service?

We can avoid paperwork.

What challenge were you trying to address with the service provider?

Our goal was to make our business run easier.

SOLUTION

What was the scope of the service provider's involvement?

They help with everything from payment processing to most requirements for our company.

Could you describe the service provider's pricing structure and how they billed you?

They bill me monthly.

How did you come to work with this service provider?

I heard about them through a friend.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They do a great job.

How much time, in hours, does this service provider save you each month?

100.

How much money does this service provider save you each month?

$500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I just love using their program.

What are the service provider's strengths?

They are strong in all areas.

How can the service provider improve?

There is nothing to improve.

How long has your company been working with this service provider?

2016 - Ongoing.

How much money do you spend annually with this service provider?

$200,000 to $999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

I’m not sure if we handled these needs in-house before.

What types of work can your internal staff avoid by utilizing a back office service?

Our staff avoids 10% of our work.

What challenge were you trying to address with the service provider?

I’m not too sure.

SOLUTION

What was the scope of the service provider's involvement?

Their services include scheduling support.

Could you describe the service provider's pricing structure and how they billed you?

I don’t know these details.

How did you come to work with this service provider?

I found them online.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They provide fast services.

How much time and money does this service provider save you each month?

We’re saving around 20 hours every month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They’re fast, but sometimes confusing to use.

What are the service provider's strengths?

They are good.

What areas can the service provider improve?

Their structure needs to be simpler.

How long has your company been working with this service provider?

It has been four years since we started.

How much money do you spend annually with this service provider?

It is in the $50,000 to $199,999 range.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

It is seasonal, sometimes.

What types of work can your internal staff avoid by utilizing a back office service?

Losing hours in product management.

What challenge were you trying to address with the service provider?

Having good benefits.

SOLUTION

What was the scope of the service provider's involvement?

They provide us payment processing services, but no data handling support.

Could you describe the service provider's pricing structure and how they billed you?

Planned very will and adaptable with very good prices.

How did you come to work with this service provider?

Through a reference from a friend's company.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

Excellent communication in a fast and simple way.

How much time and money does this service provider save you each month?

Up to 12% of what we would spend with other companies in the field.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Savings in plans and services, excellent communication at all times, and well-protected data.

What are the service provider's strengths?

They are a very good service.

What areas can the service provider improve?

I don't know.

How long has your company been working with this service provider?

Since about five months ago.

How much money do you spend annually with this service provider?

About $5,000 to $9,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

It is more productive.

What types of work can your internal staff avoid by utilizing a back office service?

Computer functions.

What challenge were you trying to address with the service provider?

Better business through these data entry services.

SOLUTION

What was the scope of the service provider's involvement?

More rapid processes.

Could you describe the service provider's pricing structure and how they billed you?

It's average.

How did you come to work with this service provider?

Has good ranking among the competition.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

Yes, they do all of these things.

How much time and money does this service provider save you each month?

100% of what is budgeted.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I recommend it. They are very good.

What are the service provider's strengths?

They are average.

What areas can the service provider improve?

In almost all areas.

How long has your company been working with this service provider?

Not much time.

How much money do you spend annually with this service provider?

Within the $50,000 to $199,999 range.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

My firm requires back office services, because we have a lot of clients that we tend to, on a daily basis.

What types of work can your internal staff avoid by utilizing a back office service?

My staff can avoid overworking functions.

What challenge were you trying to address with the service provider?

My company's goals were to succeed by using one of the best companies out there.

SOLUTION

What was the scope of the service provider's involvement?

They provide great service.

Could you describe the service provider's pricing structure and how they billed you?

They bill my company by how much we use their product monthly.

How did you come to work with this service provider?

I found them online.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

Their ability to work quickly and communicate great.

How much time and money does this service provider save you each month?

It's around $10,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They're great.

What are the service provider's strengths?

Communicating and working quickly.

What areas can the service provider improve?

Nothing.

How long has your company been working with this service provider?

It's been about five years.

How much money do you spend annually with this service provider?

$1,000,000 to $9,999,999.