Prooffice Assist Reviews (1), Pricing, Services & Verified Ratings

Back Office Outsourcing Call Center Services Customer Service Outsourcing
Confidential
Oct. 2020 - Nov. 2021

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The caliber of administrators was really top-notch."

May 9, 2024

Office Manager, Incisive Training

Lydia Panganayi

Other industries
St Albans, England
1-10 Employees
Online Review
Verified

A healthcare training company hired Prooffice Assist to provide back-office outsourcing and call center services. The team was responsible for various administrative services and streamlining daily activities.

After they engaged with Prooffice Assist, the client saw a dramatic improvement in their administrative processes. The service provider delivered on time and communicated effectively. The client was impressed with the talent of the team Prooffice Assist provided and their willingness to help.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a Manager of Incisive Training

Describe what your company does in a single sentence.

Proffessional Health Care Training and Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prooffice Assist to accomplish?

To get administration services
To get someone to assist our clients
to streamline day to day duties

SOLUTION

How did you find Prooffice Assist?

Referral

Why did you select Prooffice Assist over others?

Pricing fit our budget
Good value for cost
Referred to me
Company values aligned

How many teammates from Prooffice Assist were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We required administration work which included but not limited to answering the phone, responding the emails, and taking bookings

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our admin processes improved significantly. Pro Office brought in new ways of tackling our day to day issues which has greatly improved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they solved everything in a timely manner, communication was exceptional

What was your primary form of communication with Prooffice Assist?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The caliber of administrators was really top-notch. The management team is quite responsive and always there to help

Are there any areas for improvement or something Prooffice Assist could have done differently?

Everything worked very well. I do not have any negative thing to say

RATINGS

5.0

Prooffice Assist

global team creating time

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