Customer Service Outsourcing PROJECT HIGHLIGHT
Top Customer Support Outsourcing Companies
Every business wants to keep their customers happy. Having a great relationship with your customers helps unlock many opportunities and benefits. Exceptional customer support is important to showing consumers how much you prioritize them, helping build positive relationships.
Customer support is the proactive and ongoing process of assisting customers. Everything from order processing to managing helpdesk systems, customer support aims to help consumers solve whatever issues they have with the business, product, or service.
Essentially, customer support services fall under the massive umbrella of business process outsourcing. These service providers are composed of teams and specialists who are dedicated to providing efficient help, advice, and assistance to customers in need. Let’s break down the three main services offered by full-service customer support outsourcing companies:
- Live Support: Also referred to as real-time assistance, traditionally done over the phone where customers can directly connect with a trained representative. Over the years, live support has evolved from phone to live chat and video support. As its name suggests, live chat focuses on quick and straightforward inquiries. Video support, on the other hand, focuses on resolving complex or more technical issues.
- Asynchronous Support: A type of customer support solution for non-urgent issues, often conducted through emails, contact forms, and social media. Email support is managed through a specialized ticketing system, ensuring all messages are responded to within a specific timeframe. Meanwhile, social media support maximizes platforms such as Facebook, Instagram, and TikTok to respond to customer inquiries, complaints, and problems.
- Proactive Support: Anticipating customer needs and expectations then making the first move to get in touch with them before they encounter challenges. Proactive customer support involves agents conducting outreach calls to notify them about product updates, possible issues they’ve detected, and other factors that might impact the product or service.
5 Benefits of Hiring a Customer Support Provider
- Build good customer relationships and improve retention
- Opportunity to upsell products or services
- Establish strong brand credibility and reputation
- Effective in boosting sales and overall profitability
- Good customer satisfaction can lead to an increase in recommendations and referrals
What to Consider When Hiring a Custom Support Company
When selecting the right service provider for customer support, there are other key factors to keep in mind to ensure your success. Businesses need to carefully assess each factor to narrow down the options and identify the perfect partner for their needs.
5 Factors to Consider
- Industry and Business Understanding
- Support Channel Capabilities
- Technologies and Tools
- Pricing Model
- Cultural Fit
Industry and Business Understanding
The entire process of customer support requires extensive knowledge of the product and industry. While it’s possible to train them, working with a company that already has experience in your specific market is a great leg up. As you search for a good agency, check their portfolios and case studies to see their track record. Their client reviews can also give better insights into their understanding of your business model or market.
Support Channel Capabilities
Good customer support services cover all the possible grounds, not just phone and email. Different customers have their preferred channel or communication method to contact their business. It’s crucial to look for a partner that offers all the support channels you need like multichannel and omnichannel support.
Technologies and Tools
Customer support services need specialized technologies to streamline processes, track customer interactions, and store invaluable records. Discuss with prospective service providers what technologies they use. Given the sensitive nature of business and customer data, it’s crucial that those technologies meet strict security standards. Check if the tools also help improve operational efficiency such as automated ticketing systems and modern Interactive voice response (IVR) systems.
Pricing Model
Customer support projects aren’t a one-off deal; they’re medium to long-term investments that require proper budgeting to ensure their financial viability. Understanding what pricing model — whether that’s per ticket, per agent, per call, or per hour — will help you better allocate resources and match with the right company.
Cultural Fit
Incompatibility can be a headache for your business and customers, leading to misunderstandings and inconsistencies. Finding a good service provider that aligns with your company’s culture is massively important, especially since harmonious partnerships require collaboration and communication compatibility.
Search for a Partner With Relevant Expertise
Customer support is all about making sure customers have a great experience with your company, helping resolve whatever issues they may encounter. Just as there are different types of concerns, there are also different types of customer support services aimed at resolving them. Here are vital customer support expertise you should be knowledgeable about as you search for the right service provider:
- Help Desk Services: Setting up an organized system to deal with tickets, support requests, and emails from customers. These tickets are queued on a centralized platform that will be organized by channels such as chat, phone, or email. Help desks are great for tracking and responding to simple customer issues quickly.
- Technical Support: Assisting customers with more advanced or complex technical problems related to the product or service. Typically, technical support is required for businesses focused on selling hardware, software, or digital services. Great tech support aims to efficiently troubleshoot and fix issues such as product configuration, installation problems, and system errors.
- Social Media Support: Dedicated support solution for responding to customer inquiries, concerns, and feedback on social media platforms such as Facebook, Instagram, and TikTok. Since social media plays a big role in connecting with customers and marketing, social media support is essential to handling any communication promptly whether it's privately on direct message (DM) or publicly on comment sections.
- Email Support Services: An asynchronous form of communication where customers and professional agents don’t need to be active in real time to engage. Email support is usually intended for ad hoc concerns, allowing customers to respond or write the email at their convenience.
- Multichannel Support: Refers to offering multiple channels of communication for customers to send their concerns, inquiries, or feedback. Each of these channels functions separately from each other and customers can switch between them for their convenience but their interaction and information on different channels will be recorded in separate systems.
- Omnichannel Support: Also offers multiple channels of communication and support to customers but all of the channels are integrated. This ensures customer data is synchronized, allowing agents assigned to each channel to access relevant records to help them provide the appropriate support.
- Order and Payment Support: The assistance offered to customers throughout their purchasing process, helping them place orders and process payments to ensure smooth transactions. They are resolute in resolving issues or questions that may impact the checkout process.
4 Questions to Ask a Customer Support Company
1. How do you ensure your team matches our brand’s voice?
Consistency is crucial for every business, especially when it comes to customer experiences and communication. By asking what their approach is to ensuring consistency in brand voice, you gain a strong understanding of their process for learning and adapting to your brand. A good answer to this question should give you insights into how they follow brand guidelines and study your marketing and sales strategies.
2. Can you walk us through your onboarding and training process for new agents?
The biggest challenge in starting and scaling customer support teams is the onboarding and training process. Poorly trained customer support agents can lead to headaches like dissatisfied customers, inefficient work, and miscommunication. Structured and thorough training for agents helps ensure their success, equipping them with the skills and knowledge needed to offer top-notch service.
3. How long are your average projects?
The average project length of a service provider is a great indicator of their flexibility, performance, and reliability. Businesses will stay with a service provider if they’re doing a great job at providing customer support services.
Their answer shouldn’t just focus on the length of their partnership but also on how they’re able to scale with them throughout the years. Additionally, if you only need short to medium-term customer support services, make sure to be upfront with that.
4. What are your security policies protecting your clients’ sensitive business and consumer data?
Strict security policies are a must when hiring a customer support service provider. Since these teams handle sensitive information such as proprietary business information, personal customer data, and financial transitions, ensure the company’s security policies comply with relevant regulations and laws.
Their answer should outline their data protection policies and security measures. You can also ask follow-up questions like what systems or technologies they use for security and what activities they conduct to proactively protect sensitive data.
How Much Do Customer Support Services Cost
Working with a top-notch customer support outsourcing company is a great way for businesses to ensure customers are well taken care of without worrying about setting up and scaling internal infrastructure themselves.
The average cost of customer support projects reviewed on Clutch range anywhere from $10,000 – $49,000. Most customer support outsourcing companies listed on the platform change between $25 – $49 per hour.
Customer support is a crucial investment and should be given careful thought when budgeting. It’s worth noting that different pricing models may or may not work for your business needs. Be mindful and learn which pricing model brings more advantages to your company.
Moreover, several elements impact the total price tag of the partnership. You need to understand elements such as level of expertise, number of agents working, and communication channels to gauge how much you’ll be spending.
Shortlist Customer Support Companies by Industry Experience
Experience is a great asset for any customer support service provider. Elements such as regulatory environment, market dynamics, and customer preferences make each industry or niche unique. Extensive experience can help service providers tailor their strategies and solutions to ensure customer support efforts succeed.
Customer Support Services for Business Services
For the business services world, customer support outsourcing is focused more on interacting with business owners and key decision-makers. Projects often include solutions such as technical support and omnichannel customer support to help take care of client issues and concerns. Managing B2B relationships requires an in-depth understanding of the business and providing quick resolution.
Customer Support Services for Financial Services
Security is a high priority for financial services providers looking to outsource customer support solutions. The industry itself is complex and is governed by strict regulations dealing with sensitive financial records. There are also subfields in the financial industry — banking, insurance, and investment just to name a few — each with their own regulations, jargon, and intricacies.
Customer Support Services for Medical & Healthcare Services
The medical and healthcare field is also another industry that requires strict compliance with regulations and ethics. Hospitals, telemedicine providers, pharmaceuticals, and clinics need exceptional customer support to improve patient experience. They rely on customer support for resolving billing issues, helping provide and answer questions and appointment scheduling. Experienced companies in this field approach customer support with more empathy due to the sensitivity of health-related cases and concerns.
Customer Support Services for Information Technology
In the information technology realm, customer support services focus on providing efficient technical assistance to customers. Many IT service providers rely on customer support outsourcing companies to handle concerns such as troubleshooting and resolving errors, requiring agents to have a high level of technical fluency.
Customer Support Services for eCommerce
Order-related issues are the main focus of customer support services in the eCommerce space. They serve as a crucial touchpoint for customers, whether that’s issues with the product, processing orders and payments, or asking for more information about the products. In this space, customer support outsourcing companies apply quick and accessible omnichannel solutions, especially in a highly competitive marketplace.
Customer Support Services for Consumer Products & Services
As for the consumer products & services space, most customer support services deal with end users rather than businesses. These companies handle concerns such as warranties, product inquiries, replacement requests, and customer complaints. Agents are trained to have an in-depth understanding of the company’s product lines and services. They apply a customer-centric approach to ensure high customer satisfaction.
Evaluating Customer Support Services
When hiring and working with a customer support outsourcing company, it’s paramount to keep a close eye on key performance indicators (KPIs) to ensure that their work aligns with your business objectives. Continuously evaluating their work will help you maintain exceptional customer satisfaction.
Here are some essential customer support KPIs to monitor:
- First Response Time (FTR): The time elapsed between the customer submitting a ticket and a dedicated agent responding to it. A long FTR means customers are waiting longer, impacting customer satisfaction and leading to frustration.
- First Call Resolution (FCR): The percentage of customer tickets or calls resolved immediately on the first interaction, not needing further follow-ups. This metric is vital for ensuring customer satisfaction, eliminating the need for consumers to call back about the same concern.
- Customer Satisfaction Score (CSAT): A commonly used metric to directly gauge how satisfied customers are with the assistance provided by customer support. Usually gathered through quick post-interaction surveys, this metric reflects the team’s ability to meet customer needs and expectations.
- Average Resolution Time (ART): Measures the total time taken to resolve a customer concern or inquiry and dividing it by the number of requests. This metric helps customer support companies to understand their performance and identify areas needing improvement.
- Agent Utilization Rate: The metric gauges the time agents spend actively working on resolving customer inquiries or concerns compared to the time they’re idle. Striking a balance between this metric ensures agents are productive without being burnt out.
- Quality Assurance (QA) Scores: Using scorecards, agents are evaluated by their team leaders to gauge their effectiveness in handling customer interactions. This KPI is important to helping improve individual and team performance, ensuring the best service for customers.
If you’re looking for a good customer support outsourcing company, you can assess them by reading more of their client testimonials and ratings. Check their reviews for key points like their efficiency and professionalism. Find out if their previous clients have issues with them about contract compliance or data security.
Browse through Clutch’s data-driven directory to find and connect with the ideal customer support partner for your business. Search for a service provider that meets your needs and understands your goals to unlock the benefits of customer support services.
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Clutch’s team collects reviews through phone or a comprehensive online form before sorting them based on recency and quality, which factors into a company’s presence on directories. Take your time reading through verified reviews on Clutch to confidently choose the right app marketing agency.
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Customer Support Expertise
Customer support outsourcing companies on Clutch are highly skilled and vetted. They have necessary credentials such as HubSpot Help Desk Certification, COPC’s Client Services Certification, and CSIA’s Maximizing the Customer Experience Certification. Their specialization extends to different channels, industries, and strategies.
In addition to review rating, you can view awards, portfolio of past work and clients and industry recognitions. Clutch verification also provides an additional layer of data to help you make the right purchasing decision which goes into business details and payment and legal filings. If you found a business on Clutch, you can feel confident in your B2B purchasing decision.
3,128 Companies
Best Customer Service Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
40% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +2 services10% Content Moderation Services10% Data Annotation ServicesHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
11 of 12 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costWas this helpful?
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What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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1 of 1 reviews is 5 stars1 new review for Customer Service Outsourcing services$200,000 – $999,999 avg. project costReviewed 1 time in the past 6 months
Recent reviews of Hugo Inc. reflect a highly positive sentiment, highlighting their effective global CX infrastructure and streamlined partner integration processes. A client noted a significant reduction in partner integration time from three weeks to one, alongside an improved Net Promoter Score. Their agile project management and strong communication were also praised, with one client emphasizing the team's ability to address complex challenges independently, showcasing their value as a reliable partner.
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$5,000+$50 - $99 / hr250 - 999Las Vegas, NVServices provided
20% Customer Service Outsourcing60% Call Center Services20% Back Office OutsourcingSureCall is a Customer Service BPO specializing in Call Center Outsourcing, catering primarily to overflow call volume needs. Their clients appreciate the company's flexibility and cultural alignment, with 100% of reviewers noting satisfactory service delivery and no areas for improvement.
1 of 1 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$200,000 – $999,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Financial Services Co
5.0 — SureCall provided call center services for a financial services company. The team handled the client's overflow call volume. Read more
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What Clients Have Said
Clients consistently commend SureCall for their competitive pricing and exceptional value for money. One client noted their 'good value for cost' and praised the flexibility and culture fit. Another highlighted that SureCall designed a tailored solution at a 'very reasonable price.' Overall, the sentiment is positive, with users feeling that the cost aligns well with the quality of service provided, making them a reliable choice for various business needs.
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More responsive than most other service providers
SureCall is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
60% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center ServicesHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
Average Project Cost Breakdown
What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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1 of 1 reviews is 5 stars$200,000 – $999,999 avg. project costReviewed 1 time in the past 6 months
In the past six months, Helpware has received positive feedback for their effective team assembly and training practices, with one CEO noting their ability to exceed quality and timeliness targets consistently. Clients appreciate their proactive communication and management, which resulted in cost savings and increased quality. Overall, the sentiment is highly favorable, with no reported areas for improvement, emphasizing Helpware's commitment to client success and performance enhancement.
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More responsive than most other service providers
Helpware is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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OWORKERS
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Clutch conducts a rigorous verification process, confirming a provider’s business registration, legal history, credit background, and client feedback to be legitimate, so you can trust their ability to deliver. Learn More
$1,000+< $25 / hr250 - 999Plovdiv, BulgariaServices provided
20% Customer Service Outsourcing60% Back Office Outsourcing20% Finance & Accounting Outsourcing (FAO)OWORKERS is a BPO company specializing in document verification and app monitoring services across various regions. Reviews indicate a high level of satisfaction with their problem-solving abilities and quick feedback, with 100% of reviewers highlighting their effective communication and decision-making. Clients appreciate their ownership and dedication, with no significant areas for improvement mentioned.
Reviews mention Efficient
Clients have consistently highlighted OWORKERS' efficiency in project execution. One review noted their ability to quickly set up a BPO team within three weeks, emphasizing their quick feedback and decision-making capabilities. The client appreciated the effective problem-solving skills demonstrated throughout the engagement, indicating a strong overall sentiment regarding OWORKERS' efficiency in delivering timely and effective solutions.
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BPO Services for RegTech Company
4.0 Sep 27, 2022The BPO team was partly set up during 3 weeks, for it was the main goal to achieve at the first stage. The ability to solve problems quickly and effectively quick feedback and decision making was most impressive. We're satisfied with their current service so far.
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Clients have expressed satisfaction with OWORKERS' cost-effectiveness and overall value for money. One client noted that pricing was a key factor in their selection, highlighting OWORKERS' ability to provide quick problem-solving and effective feedback. Another client mentioned that OWORKERS' services improved monitoring quality while maintaining competitive pricing. Overall, the sentiment is positive regarding the balance between cost and the quality of services delivered.
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$1,000+< $25 / hr1,000 - 9,999Davao City, Philippines
Services provided
30% Customer Service Outsourcing40% Call Center Services30% Back Office Outsourcingsix eleven global services is a Customer Support Outsourcing company offering Call Center Solutions and Customer Service BPO. Reviews reveal that clients appreciate their strong alignment with company values, cost-effectiveness, and responsive service. With a consistent 90% CSAT score and high praise for efficient communication, 66% of reviewers noted the impressive quality of support, suggesting areas for potential improvement in team size and independent management.
Reviews mention Team players
Clients consistently highlight the team-oriented approach of Six Eleven Global Services, noting their commitment to collaboration and support. One client emphasized the 'family team relationship' fostered among the 3,800 agents, which contributes to a positive working environment. Furthermore, the CEO's hands-on involvement and open access to management for support reinforce the company's dedication to teamwork. Overall, the sentiment reflects a strong appreciation for their collaborative ethos.
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Call Center Services for Call Center Outsourcing Firm
4.5 Feb 11, 2023The company provides a family team relationship with their 3800 plus agents. Weekly or monthly KPI reports are provided and conference room use for weekly video team support are provided.
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What Clients Have Said
Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.
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More responsive than most other service providers
six eleven global services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Hatboro, PAServices provided
30% Customer Service Outsourcing40% Back Office Outsourcing30% Call Center ServicesHelpSquad is a Customer Support Outsourcing company that provides services including live chat, virtual assistant, and call center solutions. The reviews indicate a strong satisfaction rate, with approximately 100% positive feedback highlighting their professionalism, timeliness, and responsiveness. Notably, clients consistently commend their ability to enhance customer engagement and streamline business processes effectively.
Average Project Cost Breakdown
What Clients Have Said
Clients consistently praise HelpSquad for offering excellent value for money, noting that their pricing aligns well with project budgets. For instance, a Director from Mason Bottle highlighted that their 'good value for cost' significantly improved conversion rates. Additionally, a CEO from ReVerb appreciated the 'great culture fit' and affordability, stating they secured ten more leads weekly. Overall, sentiment reflects satisfaction with both the cost-effectiveness and quality of service provided by HelpSquad.
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More responsive than most other service providers
HelpSquad is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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small $185 50 chats per month 25 FAQs per month medium $350 100 chats per month 50 FAQs per month large $600 200 chats per month 100 FAQs per month24 x 7 Managed Chat Service
HelpSquad agents will manage your live chats 24 x 7 x 365 with our highly-trained, professional chat agents. Using answers to frequently asked questions, the agents will help your customers with their questions and generate leads.
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UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
35% Customer Service Outsourcing35% Data Annotation Services30% Generative AIMindy Support is a Customer Service BPO specializing in multilingual customer support, call center solutions, and customer service outsourcing. Reviews highlight their strong project management skills, consistent on-time delivery, and proactive communication, with 100% positive feedback on their service efficiency and reliability. Notably, 67% of reviews emphasize their value for cost and seamless onboarding processes.
1 of 3 Customer Service Outsourcing reviews are 5 stars3 new reviews for Customer Service Outsourcing in past 6 monthsLess than $10,000 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
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Mindy Support has received positive feedback regarding their cost-effectiveness and overall value for money. Clients frequently highlight that their pricing fits within budget constraints while maintaining a high quality of service. For instance, one client noted, 'Good value for cost,' while another emphasized, 'They provide a very straightforward and easy to plan with cost structure.' Overall sentiment indicates that Mindy Support is perceived as a reliable partner offering competitive pricing alongside commendable service quality.
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1 of 2 reviews are 5 stars2 new reviews for Customer Service Outsourcing servicesUnknown avg. project costReviewed 2 times in the past 6 months
Recent reviews of Mindy Support highlight their strong project management and effective customer service capabilities. Clients appreciate their proactive communication and ability to meet KPIs, as demonstrated by a European customer care manager who noted improved operational efficiency and scalability in multilingual support. Another client rated their service as a 9/10, praising their timely and efficient responses. Overall, feedback reflects high satisfaction, with suggestions for expanding language offerings.
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DEServices provided
55% Customer Service Outsourcing25% Call Center Services15% Back Office Outsourcing +1 service5% Data Annotation ServicesSupportYourApp is a Customer Support Outsourcing company, delivering comprehensive services such as Call Center Solutions and Remote Customer Care. The reviews highlight their professionalism and effective project management, with 100% satisfaction in areas like timely delivery and proactive communication. Approximately 80% of reviewers commend their high-quality service and value for cost, while multiple reviews emphasize their ability to improve customer satisfaction and streamline support operations.
Average Project Cost Breakdown
What Clients Have Said
Client feedback indicates that SupportYourApp offers excellent value for money, with many reviews highlighting their pricing as fitting within budget while providing high-quality service. One client noted, 'Pricing fit our budget; good value for cost,' emphasizing the affordability relative to the quality received. Overall sentiment suggests that clients feel they receive significant returns on their investment, with improved customer satisfaction and faster response times reported as direct outcomes of their collaboration.
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2 of 3 reviews are 5 stars3 new reviews for Customer Service Outsourcing services$10,000 – $49,000 avg. project costReviewed 3 times in the past 6 months
In the past six months, reviews for SupportYourApp indicate a strong overall sentiment, highlighting their efficient customer support and responsiveness. Clients from diverse industries noted significant improvements in response times and customer satisfaction, particularly during peak seasons. For instance, a client from Kurzgesagt praised their ability to manage high volumes of inquiries effectively. However, there were initial challenges regarding customer contact accuracy, which were addressed through improved oversight and training. Overall, clients appreciate the team's professionalism and adaptability.
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More responsive than most other service providers
SupportYourApp is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$25,000+$25 - $49 / hr50 - 249Beograd, Serbia
Services provided
20% Customer Service Outsourcing20% Cloud Consulting & SI15% Application Management & Support +4 services15% IT Managed Services10% Call Center Services10% IT Strategy Consulting10% Other Application DevelopmentGDC Services is a cybersecurity company specializing in securing digital environments and testing applications, including websites and mobile applications. Reviews highlight their professionalism and expertise, with 100% of feedback indicating successful outcomes, such as stable, breach-free websites. Clients appreciate their value for money and effective project management, suggesting room for growth in offering additional services.
Average Project Cost Breakdown
What Clients Have Said
Clients have consistently noted GDC Services' competitive pricing as a significant factor in their decision to engage the company. For instance, a client from Albaraka Bank highlighted that GDC's pricing fit their budget and provided good value for the cost. Overall, the sentiment reflects satisfaction with the cost-effectiveness of GDC Services, as clients appreciate the quality delivered in relation to the financial investment.
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UndisclosedUndisclosed250 - 999
Services provided
20% Customer Service Outsourcing50% Call Center Services20% Back Office Outsourcing +1 service10% Sales OutsourcingLEX Reception is a professional answering service tailored for legal firms, specializing in managing overflow and after-hours calls. The reviews highlight their exceptional customer service, effective use of customizable scripts, and seamless integration with client workflows, which contribute to increased client retention and operational efficiency. Notably, approximately 90% of the feedback is positive, emphasizing their communication skills, proactive approach, and cost-effectiveness.
Reviews mention Reasonable pricing
Clients express positive sentiment regarding LEX Reception's reasonable pricing. One client highlighted that the company recommended a less costly plan, resulting in significant savings while still meeting their needs. The overall feedback indicates satisfaction with the cost-effectiveness of their services, emphasizing that LEX Reception delivers on its promises without compromising quality.
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Phone Reception Service for Bankruptcy Law Firm
5.0 Dec 23, 2019They have delivered on their promise. They also noticed that I was not using all of the time I had purchased under a particular plan. They suggested a less costly plan that has saved me money. None. They are prompt, efficient, and cost-effective.
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What Clients Have Said
Clients of LEX Reception consistently express satisfaction with the value for money provided by the service, noting its affordability and effectiveness. For instance, one attorney highlighted an average monthly investment of $100-$150, calling the service 'well-worth the money' and indicative of a high ROI. Another client appreciated the proactive review of pricing structures, which saved costs. Overall, the sentiment leans positively, with many clients emphasizing the service's quality relative to its competitive pricing.
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UndisclosedUndisclosed1,000 - 9,999Sydney, Australia
Services provided
10% Customer Service Outsourcing40% Back Office Outsourcing20% Finance & Accounting Outsourcing (FAO) +2 services20% HR Outsourcing10% IT Staff AugmentationSatellite Office is a staffing and HR management company specializing in providing offshore workforce solutions. The reviews highlight their exceptional project management, transparency, and efficient recruitment processes, with a 100% positive feedback rate from clients. Clients commend their ability to reduce costs and improve efficiency, solidifying their role as a strategic partner rather than just a service provider.
Average Project Cost Breakdown
What Clients Have Said
Clients have praised Satellite Office for their transparency regarding costs and the overall value they provide. One client noted a significant reduction in overheads, allowing for better resource allocation and efficiency, stating they have spent approximately $500,000 annually since 2018. The partnership has been characterized by effective communication and a commitment to client needs, with one client emphasizing that Satellite Office has become a true partner rather than just a service provider.
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More responsive than most other service providers
Satellite Office is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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UndisclosedUndisclosed1,000 - 9,999Sacramento, CA
Services provided
30% Customer Service Outsourcing30% Back Office Outsourcing25% Sales Outsourcing +1 service15% Finance & Accounting Outsourcing (FAO)MyOutDesk is a company specializing in providing virtual assistant services, offering support in areas such as customer service, IT, marketing, and administration. Clients highlight their efficient staffing process, quality of candidates, and effective project management, with 100% of reviewers praising their ability to improve productivity and operations. Notably, no areas for improvement have been identified by reviewers.
Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight MyOutDesk's strong value for cost, noting the quality of candidates and the efficiency of their services. One client emphasized the significant time savings, equating to increased productivity and financial benefits. Another remarked on the company's ability to deliver high-quality virtual assistants swiftly, contributing to seamless operations. Overall, the sentiment is positive, with clients expressing satisfaction regarding the cost-effectiveness and the impactful results achieved through their collaboration.
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UndisclosedUndisclosed1,000 - 9,999Makati, Philippines
Services provided
10% Customer Service Outsourcing15% Back Office Outsourcing15% PEO/Employee Leasing +5 services15% Recruiting15% Staffing10% Employer of Record (EOR) Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingPenbrothers is a staffing services provider specializing in talent acquisition and HR management. The company received highly positive feedback, with 100% of reviews highlighting their strong communication, value alignment, and significant contributions to building high-performance teams. Penbrothers successfully improved ROI by facilitating the hiring of over 15 individuals, demonstrating their effectiveness as a key talent partner.
Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight Penbrothers' competitive pricing and overall value for money. One client noted that Penbrothers fit their budget while delivering high-quality services, resulting in a significant ROI and accelerated hiring processes. The positive sentiment is reinforced by feedback on strong communication and alignment with client values, emphasizing their role as a valuable partner in building effective teams.
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Services provided
30% Customer Service Outsourcing20% Back Office Outsourcing10% Accounting +4 services10% E-Commerce Development10% Ecommerce Marketing10% Graphic Design10% Web Design2ndOffice is a Customer Service BPO company providing outsourced customer support and call center solutions. Reviews highlight their exceptional project management, commitment, and responsiveness, with 100% positive feedback on their customer service quality and team integration. Their dedication to customer care and value proposition make them a preferred choice for customer support outsourcing.
Reviews mention Reasonable pricing
Clients have expressed positive sentiments regarding 2ndOffice's reasonable pricing. One review highlighted that their services are 'convenient and reasonably priced,' noting significant cost savings compared to hiring additional staff for call handling. Additionally, a client mentioned that engaging 2ndOffice saves 'thousands of dollars' in operational costs. Overall, the feedback indicates that clients appreciate the affordability of the services provided.
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Answering Services for Business Provider
5.0 Nov 2, 2017The answering service is convenient and reasonably priced. 2ndOffice saves our company thousands of dollars in paying extra staff to answer phone calls.
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1 of 1 Customer Service Outsourcing reviews are 5 stars$50,000 – $199,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Omnichannel Retailer
5.0 — 2ndOffice handles Amazon returns and financial information using NetSuite for an omnichannel retailer. They oversee communication with customers, manage sales and promotions, and answer product Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients have expressed positive sentiments regarding 2ndOffice's cost and value for money. One COO noted their selection was influenced by 'good value for cost' and highlighted the 'outstanding management' and support that exceeded what a small company could afford. Another client emphasized significant savings, stating that 2ndOffice 'saves our company thousands of dollars' by reducing the need for additional staff. Overall, clients appreciate the affordability and quality of service provided.
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$5,000+< $25 / hr250 - 999Kyiv, Ukraine
Services provided
65% Customer Service Outsourcing15% Back Office Outsourcing15% Call Center Services +1 service5% Sales OutsourcingEverHelp is a customer service BPO specializing in customer support outsourcing and call center solutions. Reviews indicate a high level of satisfaction, with 90% of clients praising their efficient project management and timely delivery. Clients frequently commend EverHelp's ability to reduce response times and enhance customer satisfaction, with over 80% noting their professionalism and reliable communication.
Reviews mention Transparent
Client feedback regarding transparency in EverHelp's operations is overwhelmingly positive. One client noted their 'transparent and highly organized' approach, emphasizing effective communication and adaptability to changes. Another highlighted 'detailed transparent end-to-end analytics for each stakeholder level,' showcasing their commitment to openness. Overall, clients appreciate EverHelp's proactive engagement and clear reporting, indicating a strong sentiment towards their transparency in project management.
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Call Center Services for Global Tech Company
5.0 Oct 9, 2023I would highlight 3 key things: detailed transparent end-to-end analytics for each stakeholder level, recruitment excellence from cultural fit to onboarding process, and product-oriented approach where the agents also help our marketing, product marketing, payment, QA, and development teams to both incorporate customers' feedback into their roadmaps and make quick intra-day bug fixes if needed.
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Back Office Outsourcing for Fitness Apparel Company
5.0 May 15, 2025The EverHelp team was transparent and highly organized. They quickly adapted to any of our changes and always kept in touch. EverHelp did a great job overall. If we had to suggest one area for improvement, it would be to offer more regular updates or proactive ideas on how to improve our support processes.
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Average Project Cost Breakdown
What Clients Have Said
Overall, client feedback highlights EverHelp's strong value for money, with many praising their affordability and alignment with budgetary constraints. Clients consistently noted 'good value for cost' and emphasized that EverHelp's services significantly improved response times and customer satisfaction. For instance, one CEO remarked on their 'exceptional support' and another highlighted how their services were 'affordable' and 'exceeded expectations.' Overall sentiment reflects satisfaction with the cost-effectiveness and quality of service provided by EverHelp.
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4 of 4 reviews are 5 stars4 new reviews for Customer Service Outsourcing services$10,000 – $49,000 avg. project costReviewed 4 times in the past 6 months
In the past six months, clients have consistently praised EverHelp for their exceptional customer support solutions, which significantly improved response times and customer satisfaction. For instance, one client noted a reduction in response time by half and a seamless handling of 5,000 requests monthly. Clients appreciated their organized project management and adaptability, highlighting their professional approach. While suggestions for more proactive process improvements were mentioned, the overall sentiment remains highly positive, reflecting strong alignment with client values and needs.
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$1,000+< $25 / hr10 - 49Ensenada, Mexico
Services provided
10% Customer Service Outsourcing40% Sales Outsourcing20% Back Office Outsourcing +2 services20% Call Center Services10% Direct MarketingFirst Point Communications is a B2B lead generation and appointment setting company, specializing in cold calling and email marketing services. Overall, the company receives positive feedback, with 100% of reviewers highlighting their professionalism, dedication, and ability to generate high-quality leads. Clients appreciate their collaborative approach and effective communication, which have led to substantial improvements in sales pipelines.
Reviews mention Professional
Clients have consistently praised First Point Communications for their professionalism and hard work. One client highlighted their impressive ability to connect and build rapport with prospects, leading to a remarkable 500% increase in sales. The structured workflow and daily visibility into progress further emphasized their commitment to professionalism. Overall, the sentiment reflects a strong endorsement of the company's professional approach and effectiveness in delivering results.
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Outbound Call Services for Real Estate Agency
5.0 Apr 6, 2020They are thoroughly professional and hard-working. I sent them the leads file and basically provided the guidelines for the script and qualification criteria. They worked off of that to create their talk tracks. I had daily visibility into progress and was having a weekly calls to sync up on goals and progress.
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Average Project Cost Breakdown
What Clients Have Said
Clients have expressed high satisfaction with First Point Communications' cost-effectiveness and value for money. One client noted a remarkable 500% increase in sales, deeming their investment 'definitely worth it.' Another highlighted their competitive pricing and reliability, stating they were 'rightly priced' for the services provided. Overall, feedback indicates that clients find the quality of work and dedication to success justifies the costs incurred, reinforcing positive sentiments regarding the company's pricing structure.
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Undisclosed< $25 / hr50 - 249Duluth, GA
Services provided
10% Customer Service Outsourcing80% Call Center Services10% Sales OutsourcingMoneypenny USA (formerly VoiceNation) is a comprehensive call center and answering service provider, offering customized solutions such as call answering, call directing, live chat, and lead sorting. The feedback highlights a 99.9% satisfaction rate with their adaptability and customer service, emphasizing their effective communication and project management. Approximately 80% of reviewers commend Moneypenny’s responsiveness and personalized approach, though some suggest improvements in data mapping and script adherence.
Reviews mention Helpful
VoiceNation has received positive feedback for their attentive and helpful service. Clients appreciate features like the customizable scripting tool, which allows for tailored responses to prospective tenants. One client noted the effectiveness of live operators over voicemail options, citing the team's dedication to resolving initial setup issues promptly. Overall, the sentiment reflects satisfaction with the service's reliability and the support provided, indicating a strong fit for businesses needing responsive communication solutions.
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Answering Services for Property Rental Company
4.0 May 17, 2017We set everything up, and Voice Nation's team was extremely attentive and very helpful. They gave us great advice from the beginning. We tested it and found a problem in the beginning, and they worked diligently to get it fixed.
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Average Project Cost Breakdown
What Clients Have Said
Moneypenny USA (formerly VoiceNation) is perceived as offering good value for money, with clients appreciating their competitive pricing and the adaptability of services. One client noted spending around $300 monthly, stating the service was invaluable in managing calls efficiently. Another reported a total investment of approximately $40,000, highlighting the cost savings from not hiring additional staff. Overall, feedback indicates that clients find Moneypenny's pricing fair relative to the quality of service provided.
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$1,000+< $25 / hr50 - 249Dhaka, Bangladesh
Services provided
20% Customer Service Outsourcing35% Back Office Outsourcing25% Call Center Services +2 services10% Search Engine Optimization10% Social Media MarketingASL BPO is a Customer Service BPO provider offering outsourced solutions, such as customer support and back-office services. Reviews commend their professionalism, adaptability, and cost-effectiveness, with 98% SLA compliance and a 20% increase in customer satisfaction. ASL BPO's proactive communication and risk management ensure timely delivery and seamless collaboration, making them a reliable partner for Customer Support Outsourcing.
Average Project Cost Breakdown
What Clients Have Said
Clients consistently commend ASL BPO for their cost-effectiveness and value for money. One review highlighted their pricing as fitting within the client's budget while delivering high-quality customer support, resulting in a 15% reduction in operational costs. Another client praised ASL for being a great culture fit and providing good value for the cost. Overall, the sentiment reflects satisfaction with ASL BPO's pricing relative to the quality of service received.
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More responsive than most other service providers
ASL BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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small $1,040 For English Language Support @ $5 per hour / agent medium $1,456 English + French, Arabic, Chinese language large $2,080 For IT Support Service Only in English LanguageCustomer Support Outsourcing Services
We provide customer support outsourcing services with English, French, Arabic and Chinese language support. For IT support service we provide specialized IT personnel who are qualified to handle IT support queries
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UndisclosedUndisclosed250 - 999Tallahassee, FL
Services provided
10% Customer Service Outsourcing90% Call Center ServicesPATLive is a comprehensive phone answering service provider known for assisting small businesses with efficient call management and customer interaction. Across multiple reviews, 100% of clients commend PATLive for significant time savings, enhanced customer impressions, and reliable 24/7 service. Although occasionally noted as expensive, 83% highlight their excellent customer service and ability to scale business operations effectively, making them a valuable investment for time-constrained entrepreneurs.
Reviews mention Easy to reach
Clients have expressed a high level of satisfaction with PATLive's accessibility and responsiveness. One reviewer noted, "Whenever I have questions or concerns, I can reach out to their team. They always go out of their way to be helpful and friendly." Overall, the sentiment reflects that PATLive is easy to reach and provides effective support, contributing positively to client operations and enabling them to focus on core business activities.
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24/7 Answering Services for Residential Real Estate Investing Firm
5.0 Feb 12, 2019Whenever I have questions or concerns, I can reach out to their team. They always go out of their way to be helpful and friendly.
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Average Project Cost Breakdown
What Clients Have Said
Clients generally perceive PATLive's services as valuable but express concerns regarding pricing. For instance, one client noted they are 'expensive' yet acknowledged that 'you get what you pay for.' Another client described their expenses as 'money well-spent,' emphasizing the efficiency gains achieved. Overall, while some clients feel the cost is high, they consistently highlight the quality of service and the time saved as justifying the investment.
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More responsive than most other service providers
PATLive is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$1,000+< $25 / hr2 - 9Barranquilla, Colombia
Services provided
50% Customer Service Outsourcing50% Back Office OutsourcingDeducto is a sales consulting company known for its adeptness in virtual selling environments. The company has received highly positive feedback, with 100% of reviewers highlighting its effective communication and persistent sales efforts. Deducto notably helped a client achieve over $2,000,000 in sales, demonstrating their competence and commitment to delivering results.
Average Project Cost Breakdown
What Clients Have Said
Clients have indicated that the company's pricing is competitive and aligns well with their budgets, highlighting it as a key factor in their selection. One client remarked on Deducto's 'good value for cost' and praised their cultural fit. The overall sentiment suggests that clients perceive Deducto as delivering strong value relative to their investment, with successful outcomes justifying their expenses.
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1 of 1 reviews is 5 stars$10,000 – $49,000 avg. project costReviewed 1 time in the past 6 months
In recent reviews, Deducto has received positive feedback for their effective sales strategies, resulting in over $2,000,000 in product sales. Clients highlighted the company's strong communication, timely delivery, and ability to thrive in virtual environments. One client specifically praised Deducto for their persistence and determination in achieving goals, emphasizing that there were no areas for improvement noted. Overall, the sentiment towards Deducto remains highly favorable.
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Undisclosed< $25 / hr1,000 - 9,999Sibulan, Philippines
Services provided
50% Customer Service Outsourcing30% Back Office Outsourcing10% Content Moderation Services +1 service10% Data Annotation ServicesSmiles On Demand, a Customer Service Outsourcing company, offer Customer Service Outsourcing and Back Office Outsourcing. They were established in 2013.
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UndisclosedUndisclosed250 - 999Houston, TX
Services provided
40% Customer Service Outsourcing40% Call Center Services20% Back Office OutsourcingOnQ Global is a Houston, Texas-based call center. They focus on Call Center Services and Customer Service Outsourcing and were established in 2013.
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$25,000+Undisclosed1,000 - 9,999New Providence, NJ
Services provided
10% Customer Service Outsourcing10% Back Office Outsourcing10% Call Center Services +12 services10% Finance & Accounting Outsourcing (FAO)10% IT Managed Services5% API Development5% Accounting5% Application Management & Support5% CRM Consulting and SI5% Custom Software Development5% Ecommerce Marketing5% Graphic Design5% Social Media Marketing5% Unified Communications Consulting & SI5% Video ProductionIT managed services company Premier NX was founded in 2003. The team offers IT managed services and Call Center Services.
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$5,000+< $25 / hr1,000 - 9,999Ha Noi, Vietnam
Services provided
20% Customer Service Outsourcing30% Call Center Services20% Content Moderation Services +3 services10% Back Office Outsourcing10% Data Annotation Services10% Market ResearchPhone answering service BELLSYSTEM24 VIETNAM is based in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. The team focuses on Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249
Services provided
25% Customer Service Outsourcing25% AI Development25% Back Office Outsourcing +1 service25% Finance & Accounting Outsourcing (FAO)ProcessVenue (Predusk Technology Pvt. Ltd.) is an AI development company. They specialize in Artificial Intelligence and Back Office Outsourcing and were established in 2013.
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$1,000+< $25 / hr50 - 249Toronto, Canada
Services provided
15% Customer Service Outsourcing20% Staffing15% Back Office Outsourcing +4 services15% HR Outsourcing15% Recruitment Process Outsourcing15% Sales Outsourcing5% Finance & Accounting Outsourcing (FAO)WorkStaff360 provides Customer Support Outsourcing services, including virtual assistants for call center and inventory management tasks. The reviews highlight the company's affordability, professionalism, and responsiveness, contributing to improved customer service outcomes. Clients appreciate the value for cost and suggest expanding services to include onshore virtual assistants.
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UndisclosedUndisclosed50 - 249
Services provided
20% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +2 services20% HR Outsourcing20% Recruitment Process OutsourcingSkybound CX is an answering service established in 2023. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Wilmington, DE
Services provided
20% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +2 services20% HR Outsourcing20% Recruitment Process OutsourcingForceMultiply is a call center service. Launched in 2024, the company is located in Wilmington, Delaware. Their team offers Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr250 - 999Kyiv, Ukraine
Services provided
50% Customer Service Outsourcing25% Back Office Outsourcing15% Call Center Services +1 service10% HR OutsourcingLimTC is a prominent Customer Support Outsourcing company, providing services such as Customer Service BPO and Remote Customer Care. Their reviews reflect an overwhelmingly positive reception, with 100% of clients highlighting their effective project management and ability to significantly enhance customer satisfaction and retention. Notably, LimTC has achieved impressive results, such as increasing Net Promoter Scores by up to 20 points and reducing onboarding times by 40-50%.
Reviews mention Open to feedback
Clients have expressed a positive sentiment regarding LimTC's openness to feedback. One client noted their ability to align with specific requirements and effectively implement feedback to enhance call targeting. They appreciated the responsiveness of the team, stating that communication is key to project success. Another client advised potential customers to share detailed information, emphasizing that LimTC is willing to apply their expertise to new ideas, which fosters a successful collaboration.
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Call Center Services for Community Site
4.5 Aug 19, 2019We had several specific requirements for this project, and they did a great job of working with us to meet them. They took feedback to make sure calls were going out to the right people. They’ve been able to align themselves to meet our needs—it’s been a very positive experience.
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight LimTC's excellent value for money, noting that their pricing fits budgets while delivering significant results. For instance, one client remarked on LimTC's ability to maintain the same pricing despite increased workload, showcasing their commitment to value. Overall sentiment indicates satisfaction with the cost-effectiveness of their services, with many reviews emphasizing that the ROI justifies the investment, reinforcing LimTC as a reliable partner for various business needs.
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1 of 1 reviews is 5 starsUnknown avg. project costReviewed 1 time in the past 6 months
Recent reviews of LimTC highlight a strong overall sentiment, with clients praising their professionalism and effective project management. One reviewer noted the successful execution of phone interviews, emphasizing LimTC's ability to meet objectives. Clients appreciate the company's cultural fit and responsiveness to needs, indicating a positive collaboration experience. While no specific areas for improvement were mentioned, the feedback suggests that LimTC consistently delivers on client expectations.
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$1,000+< $25 / hr50 - 249Sugar Land, TX
Services provided
40% Customer Service Outsourcing30% Call Center Services10% Back Office Outsourcing +2 services10% Transcription10% TranslationIdeasUnlimited is a Customer Service Outsourcing company specializing in call center solutions and customer support services. Across multiple reviews, they received high praise for improving customer satisfaction and response times, with increases reported up to 30%. Over 80% of clients highlighted their professionalism, value for cost, and effective project management, demonstrating excellence in customer service BPO and remote customer care.
Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight IdeasUnlimited's exceptional value for money, citing their pricing as fitting within budgets while delivering high-quality services. A CEO noted their "good value for cost" and another client praised their "commitment to excellence" despite budget constraints. Overall, the sentiment reflects satisfaction with the balance of cost and service quality, with multiple clients expressing that they have received more than expected for their investment.
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2 of 2 reviews are 5 stars$10,000 – $49,000 avg. project costReviewed 2 times in the past 6 months
In the past six months, IdeasUnlimited has garnered positive feedback from clients, emphasizing their professionalism and effective communication. A CEO from Cairns Health noted a significant improvement in customer service, with increased satisfaction and responsiveness. Similarly, Hypotenuse AI's CEO reported an impressive 500% growth in revenue due to IdeasUnlimited's outbound marketing efforts. Clients appreciate the company's alignment with their values and their commitment to delivering results, with no areas for improvement identified.
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More responsive than most other service providers
IdeasUnlimited is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$5,000+$25 - $49 / hr50 - 249Austin, TX
Services provided
50% Customer Service Outsourcing25% Call Center Services25% Sales OutsourcingContactWorks is a customer service BPO specializing in call center outsourcing and remote customer care solutions. The company consistently receives positive feedback for its strong culture fit, responsiveness, and industry knowledge, with zero negative reviews noted. Approximately 80% of clients highlight their exceptional project management and ability to exceed service level agreements and KPIs.
5 of 6 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center & Customer Support for Business Solutions Co
5.0 — ContactWorks provides back-office, call center, and customer support services for a business solutions company. The team provides 24/7 customer support, focusing on meeting inbound SLAs and QA Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently express satisfaction with ContactWorks' value for money, noting their competitive pricing and ability to deliver high-quality services. For instance, one CEO highlighted that ContactWorks provided 'good value for cost' and aligned well with their budget. Another client emphasized that the partnership led to significant cost savings, estimating $1,500 per month. Overall, the sentiment reflects a positive perception of the company's pricing structure and the quality of service received.
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3 of 3 reviews are 5 stars2 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costReviewed 3 times in the past 6 months
In the past six months, ContactWorks has received positive feedback for their exceptional responsiveness and ability to meet project objectives. Clients praised their collaborative approach, strong project management, and quality of support staff. For instance, a CEO highlighted their consistent achievement of KPIs and effective communication, while another noted their flexibility and innovative solutions. Overall, the sentiment is highly favorable, with no significant areas for improvement identified by clients.
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$5,000+$25 - $49 / hr250 - 999Home, KS
Services provided
40% Customer Service Outsourcing35% Call Center Services25% Sales OutsourcingBlue Valley Marketing is a Customer Support Outsourcing firm specializing in outbound lead generation through email campaigns and market research. The company received positive feedback, with clients noting a 20% increase in sales income and a 60% rise in qualified leads. Reviewers commend their flexibility and project management, with no areas for improvement cited.
Average Project Cost Breakdown
What Clients Have Said
Clients consistently praise Blue Valley Marketing for providing excellent value for money, with numerous reviews highlighting that their pricing aligns well with budgetary constraints. One client noted, 'Pricing fit our budget and good value for cost,' while another mentioned their 'cost per order' was favorable. Overall, the sentiment reflects a strong appreciation for the quality of services relative to the costs, indicating that clients feel they receive substantial returns on their investments.
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1 of 1 reviews is 5 starsUnknown avg. project costReviewed 1 time in the past 6 months
Recent reviews highlight Blue Valley Marketing's strong project management and communication skills, with one client noting their dependable performance in telemarketing projects. The Director of Audience Growth praised their ability to meet expectations for cost per renewal and deliver all projects on time, including unexpected tasks. Overall, feedback is highly positive, with no areas for improvement identified, indicating a strong alignment with client needs and objectives.
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More responsive than most other service providers
Blue Valley Marketing is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$1,000+< $25 / hr50 - 249Afton, WY
Services provided
65% Customer Service Outsourcing25% Call Center Services10% IT Staff AugmentationWOW24-7 is a customer support outsourcing company specializing in Customer Service BPO. Reviews indicate a 100% positive reception, with clients praising their exceptional communication, timely delivery, and flexibility. Notably, 80% of reviewers commend their seamless project management and responsiveness, highlighting WOW24-7's ability to enhance customer satisfaction and operational efficiency.
Reviews mention Accessible
The sentiment regarding accessibility for wow24-7 is overwhelmingly positive. Clients appreciate the constant availability and responsiveness of account managers and agents. One client noted, "I always feel that the account manager is available and very responsive," highlighting the importance of being reactive. Another remarked, "They are always in touch and we can easily reach them whenever we need to." Overall, the feedback emphasizes their commitment to accessibility and effective communication.
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24/7 Customer Support for E-Commerce Services Company
5.0 Jun 6, 2022Our CSM, QA, team lead and service delivery are always available and communicate well with us through Gsuite. The ramp-up period was quite quick. Our project is uniquely challenging as the team were a shared team and agreed to manage three of our products.
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Call Center Services for E-Commerce Operating System
5.0 Jul 16, 2021The onboarding manager did a good job doing the initial setup for onboarding, including communication. Our products and processes are complicated, so that was an important step. We communicate via email and chat rooms, and they’re available and responsive.
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BPO for Apparel & Fashion Brand
4.0 Jun 25, 2020In general, the engagement has been very good. I always feel that the account manager is available and very responsive. If I have any issues or topics to discuss, she is always available. That is very important because you have to be reactive and I get that from wow24-7.
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Outsourced Customer Service for College Resource Website
5.0 Dec 28, 2017Their service feels human, which is what we strived to achieve. I consider them to be very supportive of our customers and to us as well. They are always in touch and we can easily reach them whenever we need to.
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight WOW24-7's competitive pricing and excellent value for money. For instance, one CEO noted that their pricing fit the budget while providing good value, and another client emphasized substantial cost savings by outsourcing support, achieving quality service at half the cost of in-house alternatives. Overall, feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness, flexibility, and responsiveness, reinforcing WOW24-7 as a reliable partner for support services.
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1 of 1 reviews is 5 stars1 new review for Customer Service Outsourcing servicesUnknown avg. project costReviewed 1 time in the past 6 months
Recent feedback for WOW24-7 highlights their effective support in expanding live chat services for clients. A COO praised the team's strong communication skills and responsiveness in managing urgent issues via Slack. The project was delivered on time, with no noted areas for improvement. Overall, clients express high satisfaction with WOW24-7's professionalism and ability to integrate seamlessly with existing systems, recommending them for enhancing support teams.
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$1,000+< $25 / hr250 - 999
Services provided
55% Customer Service Outsourcing25% Call Center Services10% Back Office Outsourcing +2 services5% AI Consulting5% StaffingLTVplus is a Customer Support Outsourcing company specializing in Call Center Solutions and Customer Service BPO. With a strong focus on timely delivery and responsiveness, they consistently meet project milestones, as reflected by a 98% increase in customer satisfaction and a 104% increase in retention for one client. Clients commend their adaptability and effective onboarding process, although occasional issues with team member fit have been noted.
3 of 5 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Support for Dog Food Manufacturer & Distributor
5.0 — LTVplus provides around-the-clock customer support for a dog food manufacturer and distributor. The goal is to improve the client's customer satisfaction and retention. Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight LTVplus's competitive pricing and high value for money, noting that their costs fit within budget constraints while delivering exceptional service. For instance, one client appreciated the 'good value for cost' and effective support, while another emphasized their ability to meet deadlines and exceed expectations. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the balance of quality service and affordability.
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More responsive than most other service providers
LTVplus is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$1,000+< $25 / hr10 - 49Manila, Philippines
Services provided
75% Customer Service Outsourcing15% Call Center Services10% Back Office OutsourcingAidey is a business process outsourcing company specializing in customer service management across various industries, including eCommerce, tech, and hospitality. The company is highly praised for its proficiency in English, swift onboarding, and agile response times, with over 90% of reviews highlighting their strong communication skills and adaptability. Feedback from clients is overwhelmingly positive, with more than 85% expressing satisfaction with Aidey's performance.
Reviews mention Hard working
Clients consistently commend Aidey for their hard work and dedication. One client highlighted their team’s agility and proactive approach, noting that they always go the extra mile to assist customers. The responsiveness of Aidey's agents led to significant improvements in customer satisfaction, with measurable outcomes indicating an increase in agent satisfaction from 5-6 to 8/10. Overall, the sentiment reflects a strong appreciation for Aidey’s commitment and work ethic.
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Customer Support Services for Healthtech Company
5.0 Jan 5, 2022They are very friendly and great at communication. They always go the extra mile to help customers. Their proactiveness, agility, and dedication is really impressive. We are very happy working with them.
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently reported that Aidey's pricing is competitive and offers excellent value for money. One client emphasized that Aidey's pricing fit their budget while delivering good quality support, leading to a 14% increase in customer satisfaction. Another client noted that the team was proactive, reliable, and efficient, directly attributing their improved response times and customer satisfaction ratings to Aidey's effective service at an affordable cost. Overall, the sentiment reflects strong approval of the company's cost-effectiveness.
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2 of 2 reviews are 5 starsLess than $10,000 avg. project costReviewed 2 times in the past 6 months
Recent reviews highlight Aidey's exceptional customer support capabilities and adaptability. Clients noted significant improvements in response times, with one case showing a decrease from 11 minutes to under 3 minutes. Satisfaction scores increased markedly, and their team was praised for being personable and empathetic. While onboarding took longer than expected, clients felt it resulted in better-trained agents. Overall, sentiment is highly positive, emphasizing Aidey's efficient project management and alignment with client values.
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$10,000+< $25 / hr10,000+Pasig, Philippines
Services provided
30% Customer Service Outsourcing40% Call Center Services20% Sales Outsourcing +1 service10% Back Office OutsourcingFusion CX is a professional BPO services provider specializing in order taking, complaint handling, and outbound call center operations. The company is commended for its problem-solving attitude and dedication, with 85% of reviews highlighting improved customer experience and cost savings. Reviewers also note strengths in communication and time-saving, though some suggest enhancements in pricing structures and tech solutions.
Reviews mention Hard working
Clients have consistently praised Fusion CX for their hard work and dedication. One client noted their impressive ability to manage operations even during holidays, highlighting their commitment to providing continuous service. Additionally, the successful handling of over 6,000 calls per month resulted in doubled sales, demonstrating their effectiveness and diligence in meeting project demands. Overall, the sentiment reflects a strong appreciation for their hardworking nature and reliability in delivering results.
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Order & Complaint Management Support for Delivery App Co
5.0 Jul 5, 2022What did you find most impressive or unique about this company? They manage to work even within holidays.
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Average Project Cost Breakdown
What Clients Have Said
Clients express a generally positive sentiment regarding Fusion CX's pricing and value for money. They highlight competitive pricing structures, with one client noting significant savings of $4,000 monthly in labor costs. Another client emphasizes that Fusion offers 'the best price in the market.' However, some feedback suggests that while services are valuable, there is room for improvement in pricing structures. Overall, clients appreciate the balance of cost and service quality provided by Fusion CX.
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$50,000+< $25 / hr10,000+Wei Fang Shi, China
Services provided
50% Customer Service Outsourcing30% Call Center Services10% Back Office Outsourcing +1 service10% CRM Consulting and SIWelsend is a professional contact center and outsourcing service provider, offering solutions for telemarketing, customer service, and technical support. Their clients consistently praise their project management capabilities, professionalism, and effective communication. Across reviews, 90% of clients highlight Welsend's detailed orientation and responsiveness, while clients note minor areas for improvement, such as employee retention and service level management.
Reviews mention Detail-oriented
Clients have consistently praised Welsend for their detail-oriented approach, noting their meticulous planning in all aspects of the project. One client highlighted how every detail, from agent training to telemarketing scripts, was carefully crafted to attract the right customers. Overall, the sentiment surrounding Welsend's attention to detail is overwhelmingly positive, reflecting their commitment to quality and responsiveness throughout the project lifecycle.
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Call Center Services for Telecommunications Company
5.0 Dec 11, 2023Welsend is very detail-oriented and flexible. They ensured that every aspect, ranging from the training program for agents to the precise script used in the telemarketing brochures, was meticulously planned to appeal to the ideal prospective customers. Throughout the duration of their work, Welsend's project management abilities also impressed me greatly. They were attentive to our needs, receptive to our viewpoints, and consistently maintained their professionalism.
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently express satisfaction with Welsend's cost-effectiveness and value for money. One senior business director highlighted that Welsend's pricing fit their budget while providing great value, leading to a 10% monthly sales increase. Another review noted Welsend's professionalism and reliability as integral to their operations, reinforcing the perception of strong value. Overall, feedback indicates that Welsend delivers quality services that align well with client expectations and budgetary requirements.
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small $2,000 Best for local companies medium $2,000 Best for national companies large $2,500 Best for global companiesExcellent Customer Service in Manila and China
Excellent Customer Service in Manila and China
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$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Services provided
45% Customer Service Outsourcing45% Back Office Outsourcing10% Sales OutsourcingPexly, a Customer Support Outsourcing (CSO) company, specializes in providing flexible and efficient customer service solutions. Across reviews, 100% of clients highlight their cost-effectiveness and value for money, while 85% commend their project management and responsiveness. Pexly's ability to rapidly deploy well-trained agents and adapt to specific client requirements is frequently praised, ensuring high customer satisfaction and timely service delivery.
6 of 7 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$10,000 – $49,000 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Outdoor Co
4.0 — Pexly has provided customer service support for an outdoor company. The team has responded to the client's customer requests in different languages, including English, German, Italian, and French. Read more
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Average Project Cost Breakdown
What Clients Have Said
Pexly is frequently recognized for offering good value for money, with several clients noting that their pricing fits within budget constraints while delivering quality service. For instance, one client highlighted the 'good value for cost' and another remarked on the 'cost of agents through Pexly' as enabling their company to achieve more with fewer costs. Overall, the sentiment across reviews emphasizes satisfaction with Pexly's pricing structure and the value provided.
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More responsive than most other service providers
Pexly is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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UndisclosedUndisclosed50 - 249Tampa, FL
Services provided
55% Customer Service Outsourcing45% Call Center ServicesAnswerFirst is a call management service provider known for its reliable handling of inbound calls and customer service. The company receives positive feedback for quality, reliability, and efficiency, with 75% of reviewers highlighting these strengths. Areas for improvement include attention to detail and customer interaction. Overall, clients value the cost savings and trustworthy service they receive.
Reviews mention Trustworthy
Clients express a strong sense of trust in AnswerFirst, highlighting their dependable quality of work and the effectiveness of their services. One client noted, 'I can trust them,' while another emphasized that their security services are 'comfortable, guaranteed, and recommended.' Overall, the sentiment reflects confidence in the company's reliability, with clients appreciating the significant savings and professional support provided.
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General Inbound Services for Manufacturing Company
4.0 Dec 22, 2017Their security services are comfortable, guaranteed, and recommended. They provide good quality, are a good team, and I can trust them.
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Average Project Cost Breakdown
What Clients Have Said
Clients generally perceive AnswerFirst as offering good value for money, highlighting significant cost savings. One client noted they save thousands monthly, while another estimated savings of $5,000 due to reduced hiring needs. Feedback indicates satisfaction with the pricing structure, often described as reliable and affordable, though some clients suggested potential improvements in pricing. Overall, the sentiment reflects a positive assessment of the company's cost-effectiveness and service quality.
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$1,000+< $25 / hr10 - 49Lahore, Pakistan
Services provided
35% Customer Service Outsourcing15% Back Office Outsourcing15% Call Center Services +3 services15% Data Annotation Services10% Content Moderation Services10% TranscriptionHiredSupport is a Customer Support Outsourcing company specializing in services such as manning chatbots, support ticket management, and knowledge base review. They received positive feedback for significantly reducing customer response times and adapting quickly to dynamic client needs, with 100% of reviewers highlighting their communication efficiency and responsiveness.
Reviews mention Team players
The feedback regarding HiredSupport highlights their strong team-oriented approach. Clients appreciated the seamless integration of HiredSupport's agents with their own teams, noting they felt like an in-house operation. One client remarked on HiredSupport's commitment to understanding their systems and improving workflows, stating, 'They really did feel like an in-house team.' Overall, the sentiment is highly positive, with clients expressing satisfaction with the collaboration and dedication to enhancing customer experience.
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Customer Support for Proxy & VPN Business
5.0 Jun 15, 2021They became as reliable as an in-house team and understood what we do and became synonymous with our brand. They actually helped iron out our workflow. On our side, we realized our documentation wasn't as strong as it could've been, and they helped clean things up which made for a real seamless experience. They really did feel like an in-house team that just happened to be working remotely.
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0 of 1 Customer Service Outsourcing reviews are 5 stars$10,000 – $49,000 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Indoor Gardens Company
4.5 — HiredSupport provides customer service outsourcing for an indoor gardens company. The team provides support on the client's chatbot and inbox ticketing system and reviews their knowledge base. Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight HiredSupport's cost-effectiveness and value for money. One CEO noted that the pricing fit their budget while providing good value. A CMO appreciated the flexible, cost-friendly solutions that met their scalable needs. Another reviewer emphasized that HiredSupport's pricing and service quality exceeded expectations, leading to improved customer satisfaction and reduced costs. Overall, the sentiment towards the company's pricing strategy is overwhelmingly positive, with clients feeling they receive excellent service relative to their investment.
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$1,000+< $25 / hr1,000 - 9,999Warszawa, Poland
Services provided
45% Customer Service Outsourcing35% Call Center Services20% Back Office OutsourcingVoice Contact Center is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their effectiveness in improving response times and maintaining SLAs, with 100% positive feedback on their flexibility and cost value. Clients appreciate their skilled handling of customer inquiries and complaints, resulting in significant improvements in customer care operations.
Reviews mention Openness
Clients have praised Voice Contact Center for their remarkable openness to customer needs, highlighting their flexibility in adapting to specific requirements. Notably, one client mentioned being impressed with the quality of work and the responsiveness of the team. This sentiment reflects a strong commitment to transparency and effective communication, contributing positively to the overall client experience.
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Call Center Support for Footwear Retailer
5.0 Mar 8, 2023We're impressed with the quality of their work, flexibility, and openness to customer needs.
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1 of 1 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center Services for Beauty & Cosmetics Retailer
5.0 — Voice Contact Center provides ongoing customer service support for a beauty and cosmetics retailer. The team is responsible for answering questions about the products, solving issues, and handling Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients have consistently praised Voice Contact Center for providing good value for their cost, highlighting affordability and flexibility as key factors in their selection. One client noted that their pricing fit well within budget while delivering quality service. Additionally, another review emphasized the company's comprehensive service levels, reinforcing the sentiment that clients feel they receive significant value relative to the expenses incurred.
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$1,000+< $25 / hr50 - 249
Services provided
25% Customer Service Outsourcing25% Sales Outsourcing10% Back Office Outsourcing +4 services10% Finance & Accounting Outsourcing (FAO)10% Recruiting10% Recruitment Process Outsourcing10% StaffingCrewBloom is a Customer Support Outsourcing company that delivers exceptional customer service BPO solutions. With a focus on improving response time and customer satisfaction, CrewBloom consistently meets or exceeds customer support metrics, with 100% of reviewers highlighting their efficient communication and responsiveness. Many clients appreciate their quick onboarding process and alignment with company values.
Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight CrewBloom's competitive pricing and excellent value for money. One CEO noted that CrewBloom provided a 'great culture fit' and 'good value for cost,' while another client emphasized their 'impressive quality of people' and 'quick turnaround time.' Additionally, a client appreciated the company's dedication to delivering high-quality work promptly, reinforcing the overall positive sentiment regarding cost-effectiveness. Many reviews indicate satisfaction with the balance of quality and affordability, making CrewBloom a favorable choice for various business needs.
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1 of 1 reviews is 5 starsLess than $10,000 avg. project costReviewed 1 time in the past 6 months
Recent reviews of CrewBloom reflect a strong overall sentiment, highlighting their effective support in organization and project management. Clients commend the quick turnaround time and quality of personnel, noting significant reductions in stress and increased productivity. However, some feedback indicates minor technical issues during interviews, suggesting room for improvement in the applicant communication process. Overall, CrewBloom is viewed positively for their efficiency and responsiveness.
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More responsive than most other service providers
CrewBloom is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$5,000+< $25 / hr50 - 249Beograd, Serbia
Services provided
60% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Servicesmorph is a Customer Service Outsourcing company specializing in providing Call Center Solutions and Customer Support Services. They consistently maintain high customer satisfaction, with over 90% positive feedback noted in reviews. Clients commend morph for their proactive project management, dedication to employee well-being, and efficient response times, though some suggest they could expand their talent pool to better serve growing demands.
Reviews mention Professional
The feedback regarding Morph's professionalism is overwhelmingly positive. Clients have noted the team's proactive approach, strong communication skills, and high-quality work. One client emphasized that Morph's dedication and efficiency improvements have transformed their business processes significantly. They also praised the team's ability to think creatively and implement effective solutions, such as opening a dedicated call center. Overall, clients express strong satisfaction with Morph's professional conduct and recommend their services.
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BPO for Credit Card Processing Company
5.0 Oct 15, 2020The quality of the work is professional. The team is proactive, has strong English skills, and shows a great amount of dedication. They came up with ideas to make our processes more efficient. For example, they decided to open up a call center staffed with customer service agents.
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2 of 3 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Lifestyle Brand
4.5 — A lifestyle brand has entrusted their customer service needs to morph. The team aids their email, live chat, and social media support pipelines and handles customer analytics by organizing user Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight Morph's strong value for money, noting their competitive pricing and quality of service. One client emphasized Morph as a 'good value for cost,' while another stated they 'cut down costs while maintaining quality.' Overall sentiment reflects satisfaction with the cost-effectiveness of their services, leading to successful project outcomes and sustained partnerships. Clients appreciate Morph's proactive approach and dedication to delivering results efficiently.
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$1,000+< $25 / hr1,000 - 9,999New Delhi, India
Services provided
10% Customer Service Outsourcing10% Application Management & Support10% Back Office Outsourcing +7 services10% Custom Software Development10% Data Annotation Services10% Mobile App Development10% Pay Per Click10% Search Engine Optimization10% Social Media Marketing10% Web DevelopmentSunTec India is a versatile service provider specializing in web marketing, data entry, content creation, and image editing. With a 100% satisfaction rate across reviews, clients consistently praise their punctuality, responsiveness, and high-quality deliverables. Approximately 60% of reviewers highlight their excellent project management and timely communication, underscoring their reliability and efficiency in meeting project deadlines.
Reviews mention High-quality work
Clients consistently praised SunTec India for delivering high-quality work with timely execution. For instance, one client noted the 'excellent quality of work' and 'on-time delivery' for ebook formatting projects. Another highlighted the 'swift responses and timely delivery of quality work.' Overall, feedback reflects a strong sentiment of satisfaction regarding the quality of deliverables and the professionalism demonstrated throughout the engagement.
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Amazon Content Development for Herbal Tea Company
5.0 Aug 12, 2024SunTec India's swift responses and timely delivery of quality work were impressive.
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Image Editing Services for Image Selling Company
5.0 Aug 7, 2024The quality of edition and speed of edition were notable. They are able to add resources each time we need more people from them.
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Content Development for Publishing Company
4.5 Aug 28, 2023Always delivering projects in time and with good quality of work. The deadlines were respected, and their communication was clear and high on the list of priorities.
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Advertising & Content Marketing for Deburring Tools Company
4.0 Jul 27, 2023The speed of work delivery and quality of work done were impressive. The Suntech content team led by Vanshika definitely did a very good job on delivering the creatives assigned to them on time.
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Average Project Cost Breakdown
What Clients Have Said
SunTec India is frequently recognized for offering good value for money, with multiple clients noting their competitive pricing and quality service. One CEO highlighted their 'good value for cost' and impressive responsiveness, while a printing company manager commended their 'affordable price' for high-quality image editing. Overall, the sentiment reflects satisfaction with the company's pricing structure, which aligns well with client budgets and project expectations.
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$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Services provided
70% Customer Service Outsourcing30% Call Center ServicesPeak Support is a customer service outsourcing company that provides comprehensive support services, including email, chat, and social media management. The reviews highlight a high satisfaction rate, with over 90% of customers praising their professionalism, flexibility, and communication skills. While team stability and turnover are minor concerns, Peak Support’s ability to integrate seamlessly with clients and exceed service level agreements is consistently lauded.
Reviews mention Autonomous
Clients express a highly positive sentiment regarding Peak Support's autonomy in their operations. One reviewer noted that the team requires minimal management, allowing clients to focus on other projects. They emphasized Peak Support's extensive experience and ability to handle customer inquiries independently, stating, 'They know their stuff, which you can't always expect coming into a role like this.' Overall, the feedback highlights their competence and self-sufficiency in delivering quality support services.
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Customer Service Support for Men's Clothing Company
4.5 Apr 17, 2020They’re autonomous and require little management on our end, which is refreshing because it frees me up to work on other projects. They know their stuff, which you can't always expect coming into a role like this.
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Average Project Cost Breakdown
What Clients Have Said
Clients frequently commend Peak Support for their competitive pricing and exceptional value for money. For instance, one client noted an average monthly investment of $2,000, which scaled with their needs, while another highlighted a significant ROI through improved customer satisfaction and service efficiency. The sentiment is overwhelmingly positive, as clients appreciate the flexibility, responsiveness, and integration of Peak Support's team, often considering them a seamless extension of their own operations.
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UndisclosedUndisclosed1,000 - 9,999Margate, FL
Services provided
50% Customer Service Outsourcing20% Call Center Services15% IT Managed Services +1 service15% Sales OutsourcingGlobal Response is a business process outsourcing company specializing in inbound services such as tech support, billing, and customer service. Their clients consistently praise them for being responsive, attentive, and efficient, with approximately 90% of feedback being overwhelmingly positive. Many reviews highlight Global Response as a strategic partner crucial for business success, with a notable number of clients appreciating their innovative and reliable solutions.
Reviews mention Great team
Clients consistently praise Global Response for their exceptional team, highlighting their great customer service and dedication to addressing customer concerns. One client noted, 'They value their customers and have great people working for them,' emphasizing the positive impact of their team on business operations. Overall sentiment reflects satisfaction with the team's performance, with clients expressing happiness in their collaboration since June 2016.
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Customer Service and Product Support for Business Services Company
5.0 Nov 2, 2017They value their customers and have great people working for them. We are currently happy with everything we have been provided by Global Response.
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Average Project Cost Breakdown
What Clients Have Said
Clients generally perceive Global Response as providing excellent value for money, with many noting significant cost savings and efficient service. One client reported saving $12,000 monthly, while another highlighted substantial employee hour savings. Although specific pricing details were often undisclosed, feedback indicates that their services are affordable and yield high returns. Overall, clients describe Global Response as a reliable partner that enhances operational efficiency and customer service without sacrificing quality.
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UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Services provided
30% Customer Service Outsourcing70% Call Center ServicesAnswerForce provides comprehensive Customer Support Outsourcing (CSO) services, including global, around-the-clock support. Reviews highlight significant reductions in backlogs and commend the company for its consistent problem resolution, demonstrating effective and reliable service delivery.
Reviews mention Proactive
Clients consistently highlight AnswerForce's proactive approach, emphasizing their responsiveness and adaptability. For instance, one client noted that AnswerForce reached out during the onset of COVID-19 to discuss potential script changes, demonstrating foresight and attentiveness to client needs. Another client praised their proactive communication regarding a credit card password expiration. Overall, the sentiment reflects a strong appreciation for AnswerForce's initiative and commitment to enhancing client interactions.
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Answering Services & Inbound Client Mgmt for Tutoring Co
4.0 Apr 30, 2020Even if you call a couple of times, they know who you are, so you don’t need to provide your information again. They reached out to me when COVID-19 started happening and asked if I wanted to do anything different with my scripting. They looked to see what worked best for the business and for me. They’re proactive.
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Answering Service for Window Cleaning Company
5.0 Jul 7, 2017At one point, our credit card password expired. AnswerForce reached out and contacted me proactively about it. We reset the password and were on our way. There haven't been any issues on the support side.
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Average Project Cost Breakdown
What Clients Have Said
Client feedback on AnswerForce highlights a generally positive perception of their cost and value for money. Many clients noted that the pricing is competitive and offers significant features compared to other services. For instance, one client mentioned that AnswerForce provides 'tremendous value' and is 'comparable to those who are offering less features and worse customer service.' However, some clients did express a desire for lower rates, indicating room for improvement in pricing. Overall, the sentiment reflects satisfaction with the service relative to its cost.
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$25,000+< $25 / hr250 - 999Kuala Lumpur, Malaysia
Services provided
45% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +2 services10% Corporate Training & Coaching10% RecruitingCanaan Communication & Technologies (MSC) is a Customer Support Outsourcing company specializing in providing excellent customer service through multiple channels, including phone, email, and live chat. The company has received overwhelmingly positive feedback, with 100% of reviewers highlighting their responsiveness, cost-effectiveness, and alignment with company values, consistently meeting and exceeding service level agreements (SLAs).
Reviews mention Easy to work with
Canaan Communication & Technologies is consistently noted for being easy to work with, as highlighted by a client who praised their project manager for prompt responses and effective communication through regular meetings. The client's feedback emphasized Canaan's partnership mindset and willingness to customize solutions, which fostered a collaborative atmosphere. Overall, the sentiment reflects a strong appreciation for Canaan's flexibility and commitment to client success, contributing to a positive working relationship.
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BPO Customer Service for Retailer
5.0 Sep 1, 2020The Project manager assigned to our project was very easy to work with. He is also very prompt with his responses. He has set up a regular weekly meeting with us to gather feedback. During the same meeting, he will also present the week on week KPI with the findings.
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1 of 1 Customer Service Outsourcing reviews are 5 starsLess than $10,000 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center Services for Photo Solutions Company
5.0 — A photo solutions company hired Canaan Communication & Technologies Sdn Bhd for their call center services to improve and maintain the number of inquiries and consistently ensure customer Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight Canaan Communication & Technologies' competitive pricing and exceptional value for money. For instance, one reviewer noted that their cost structure 'beats other competitors' while another emphasized the 'good value for cost' and the company's alignment with their budget. Overall, feedback indicates a strong sentiment regarding affordability combined with quality service, suggesting that Canaan effectively balances cost with delivering significant results and support.
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$1,000+< $25 / hr50 - 249Vilnius, Lithuania
Services provided
60% Customer Service Outsourcing20% Content Moderation Services20% Social Media MarketingAnsvery is a Customer Support Outsourcing company specializing in Customer Service BPO and Remote Customer Care. They consistently receive high praise for their efficient service and effective communication, with 100% of reviews highlighting their rapid response and comprehensive support solutions. Clients appreciate their ability to handle first-line tickets and improve workflows, leading to enhanced productivity and customer satisfaction.
Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight Ansvery's competitive pricing and overall value for money. Feedback indicates that their services fit within budget constraints while delivering high-quality support. One client noted, "Good value for cost," while another emphasized their "cost-effectiveness" as a key factor in their decision to engage Ansvery. The sentiment across reviews reflects satisfaction with the balance of cost and quality, making Ansvery a favorable choice for many businesses.
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1 of 1 reviews is 5 stars1 new review for Customer Service Outsourcing servicesUnknown avg. project costReviewed 1 time in the past 6 months
In the past six months, client feedback for Ansvery has been overwhelmingly positive. A Customer Service Team Lead from LTG praised their ability to quickly understand project requirements and respond effectively, leading to a 20% improvement in first response times. Clients highlighted Ansvery's strong project management skills and the alleviation of workload pressure, allowing in-house teams to focus on complex tasks. Overall, the sentiment reflects satisfaction with their service quality and responsiveness.
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More responsive than most other service providers
Ansvery is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$10,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
40% Customer Service Outsourcing15% Call Center Services10% Back Office Outsourcing +5 services10% IT Managed Services10% Sales Outsourcing5% Business Consulting5% HR Consulting5% Market ResearchSRG ASIA PACIFIC is a Customer Service BPO specializing in inbound and outbound call center outsourcing. Reviews highlight their exceptional value for money, client-oriented approach, and strong project management, though 100% of reviewers suggest improvement in the telesales team. The company's flexibility in pricing negotiation is also appreciated by clients.
Reviews mention Open to feedback
Clients have noted that SRG ASIA PACIFIC is consistently open to feedback and negotiation, fostering a collaborative environment. One client highlighted their willingness to discuss pricing, contrasting it with other firms. However, concerns were raised regarding the outbound telesales team's performance, with a lack of client input during hiring processes identified as a potential issue. Overall, the sentiment reflects a strong appreciation for their client-oriented approach, balanced with suggestions for improvement in specific areas.
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Call Center Services for Medical Product Company
4.0 Jan 31, 2022We have monthly performance reviews for QA. Generally, we meet online or in person. SRG ASIA PACIFIC's value for money is excellent. They're always open to discussing and negotiating prices to ensure deals happen. I've worked with other companies who aren't open to negotiation, so I appreciate that SRG ASIA PACIFIC is.
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0 of 1 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center Services for Medical Product Company
4.0 — SRG ASIA PACIFIC provides a medical product producer with inbound customer and outbound telesales call center services. SRG ASIA PACIFIC leads the training for both teams from the resources the Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients generally perceive SRG ASIA PACIFIC as providing excellent value for money, with one client noting their openness to negotiation on pricing. The head of service partnership at MAXIS highlighted their consistent, high-level service despite a significant investment of $100 million over decades. Another client from Procurri mentioned an annual spend of around $500,000, commending SRG for their responsiveness and effective resource management. Overall, clients appreciate the balance of cost and quality in SRG's offerings.
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UndisclosedUndisclosed1,000 - 9,999Quezon City, Philippines
Services provided
15% Customer Service Outsourcing15% Back Office Outsourcing15% Finance & Accounting Outsourcing (FAO) +4 services15% HR Outsourcing15% IT Staff Augmentation15% Staffing10% Call Center ServicesOutsourced specializes in Customer Support Outsourcing, providing administrative and IT support services. Reviews highlight their effective communication, responsiveness, and proactive problem-solving capabilities. Clients appreciate their ability to adapt to various time zones and ensure seamless integration with existing systems. Outsourced demonstrates reliability and a commitment to client satisfaction, making them a strong candidate for BPO needs.
Average Project Cost Breakdown
What Clients Have Said
Clients consistently praise Outsourced for its competitive pricing and excellent value for money. One client highlighted that the pricing fit their budget while providing good value, and another noted the company's alignment with their financial expectations. Overall sentiment reflects satisfaction with cost-effectiveness and the quality of service delivered, with multiple clients emphasizing the strong return on investment and successful outcomes achieved within budget constraints.
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More responsive than most other service providers
Outsourced is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$1,000+< $25 / hr1,000 - 9,999London, England
Services provided
30% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +2 services20% Sales Outsourcing10% TranscriptionQuantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.
Reviews mention Collaborative
Clients have reported a highly collaborative experience with Quantanite, particularly highlighting their proactive communication and regular updates. One client noted the team's eagerness to maintain the business relationship and their ability to adapt quickly to feedback, ensuring that expectations were met. Additionally, the Quantanite team consistently exceeded productivity goals, demonstrating their commitment to collaboration and client success. Overall, the sentiment towards their collaborative efforts is overwhelmingly positive.
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Website & Account Management Services for Food Delivery Firm
4.5 Jan 12, 2021They’ve also been very communicative and collaborative. We used Google Hangout for video conference calls. Their daily reports are sent via email, and they sometimes attach sheets that show what they've completed.
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Average Project Cost Breakdown
What Clients Have Said
Clients express a positive sentiment regarding Quantanite's cost and value for money, often highlighting their competitive pricing and efficient service delivery. One client noted that the decision to engage Quantanite was primarily driven by their favorable pricing and relevant experience. Another client emphasized that Quantanite's services exceeded productivity expectations, demonstrating strong value for their investment. Overall, clients appreciate the balance of cost-effectiveness and quality in Quantanite's offerings.
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Undisclosed< $25 / hr250 - 999Sofia, Bulgaria
Services provided
40% Customer Service Outsourcing30% Back Office Outsourcing20% IT Staff Augmentation +2 services5% AI Consulting5% Generative AIPontica Solutions is a Customer Service Outsourcing company that excels in providing call center and customer support services. The reviews highlight their strong project management, flexibility, and effective communication, with 100% positive feedback on their ability to reduce call wait times and improve customer satisfaction. Their personal approach and responsiveness were consistently praised by clients.
Average Project Cost Breakdown
What Clients Have Said
Pontica Solutions is frequently praised for its cost-effectiveness and overall value. Clients noted that Pontica's pricing aligns well with their budgets, describing it as 'good value for cost.' One review highlighted a 30% reduction in overall costs after outsourcing to Pontica, indicating significant financial benefits. Overall, the sentiment reflects satisfaction with the pricing structure and the quality of service provided, reinforcing the company's reputation as a competitive player in the market.
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2 of 2 reviews are 5 stars2 new reviews for Customer Service Outsourcing servicesUnknown avg. project costReviewed 2 times in the past 6 months
In recent reviews, clients expressed high satisfaction with Pontica Solutions, highlighting their effective communication and responsiveness. One client praised their ability to reduce call wait times and improve call quality, while another noted a significant increase in customer satisfaction scores from 80% to over 90%. The company's flexibility and personal approach were frequently mentioned as key strengths, with no significant areas for improvement identified by the reviewers.
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$1,000+< $25 / hr1,000 - 9,999
Services provided
15% Customer Service Outsourcing35% Back Office Outsourcing35% Call Center Services +1 service15% Sales OutsourcingOutsource and Save is a Customer Service BPO that excels in providing outsourced customer support, telemarketing, and data entry services. Across reviews, 100% of clients praise their affordability, professionalism, and seamless integration with company operations. Their ability to enhance client satisfaction and streamline processes, while offering budget-friendly solutions, is consistently highlighted, with no significant areas for improvement noted.
Reviews mention Transparent
Clients have consistently praised Outsource and Save for their transparency and open communication. For instance, one CEO highlighted the company's trustworthiness, stating they granted access to their systems without hesitation. Another client noted that management was 'extremely transparent' regarding project numbers. Overall, the sentiment surrounding transparency is overwhelmingly positive, with clients appreciating the clarity and professionalism in interactions, which fosters a strong partnership.
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Campaign Dev & Client Outreach for Real Estate Financing Co
5.0 Aug 1, 2024From working directly with the sales staff to ensure project guidelines and verbiage, to having open communication with management regarding timelines, it has been a joy to work with Outsource and Save. George from management has always been extremely transparent in regard to our numbers. The team they employ operate with the utmost professionalism both with our staff as well as our existing and new clients.
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Staff Hiring Services for Laundry Company
5.0 Aug 1, 2024We had two dedicated managers who oversaw the entire campaign and maintained constant communication with us. They trained every staff member to ensure they understood our business practices. One of the greatest benefits of partnering with Outsource and Save was their transparency and trustworthiness. We granted them access to our systems and company information without any issues.
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3 of 3 Customer Service Outsourcing reviews are 5 stars3 new reviews for Customer Service Outsourcing in past 6 months$200,000 – $999,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Telemarketing & Data Entry Outsourcing for Manufacturing Co
5.0 — Outsource and Save provides B2B telemarketing services for a manufacturing company. The team performs customer support, data entry records, and order-taking processes. Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight Outsource and Save's competitive pricing and exceptional value for money. For instance, the Director of Bright Light Fabrications noted their 'budget-friendly pricing' combined with 'high-quality services.' Similarly, the CEO of Pick N Drop Laundry emphasized the 'good value for cost,' reporting significant payroll savings. Overall, feedback reflects a strong sentiment of satisfaction with the affordability and effectiveness of the services provided, making Outsource and Save a favorable choice for businesses seeking cost-effective solutions.
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$1,000+$25 - $49 / hr50 - 249Oakland, CA
Services provided
60% Customer Service Outsourcing24% Call Center Services16% Sales OutsourcingTelecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement.
Reviews mention Positive attitude
Clients have consistently highlighted Telecom, Inc.'s positive attitude and exceptional client service. One client noted the company's willingness to incorporate feedback, stating that Telecom 'takes feedback extremely seriously.' Additionally, the company's performance met client expectations, even with challenging leads, reflecting their dedication and proactive approach. Overall, the sentiment surrounding Telecom, Inc. is overwhelmingly positive, with no areas for improvement identified by clients.
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Call Center Services for Solar Sales Company
5.0 Feb 24, 2023Telecom, Inc. performed at par with our expectations, given the lower quality leads we provided. Weekly check-in calls and calls whenever we requested them. Positive attitude. Client service. There wasn't anything they needed to improve on.
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Average Project Cost Breakdown
What Clients Have Said
Clients have praised Telecom, Inc. for their competitive pricing and value for money, particularly in the context of high-quality service delivery. One reviewer noted they chose Telecom due to their willingness to accommodate a payment structure that aligned with their budget. Another highlighted that Telecom's rates were favorable compared to other U.S.-based call centers. Overall, feedback reflects satisfaction with the company's performance relative to its cost, indicating a strong value proposition.
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$1,000+< $25 / hr50 - 249Cluj-Napoca, Romania
Services provided
45% Customer Service Outsourcing45% Call Center Services10% Back Office OutsourcingFSPGlobal is a customer service BPO specializing in multilingual call center outsourcing and multichannel support solutions. Their reviews highlight a strong focus on exceptional customer interactions and scalability to align with clients' global expansion goals. With 100% positive feedback, clients commend their project management, proactive problem-solving, and adaptability to evolving needs.
Reviews mention Proactive
Clients express a strong sentiment of proactivity towards FSPGlobal, highlighting their exceptional problem-solving skills and adaptability. One client noted their ability to adjust to evolving needs, ensuring alignment with strategic goals. The BPO partner's commitment to on-time delivery and transparent communication fostered a collaborative environment, enhancing overall satisfaction. Positive feedback emphasizes FSPGlobal's focus on customer-centric service, which not only met but exceeded expectations, contributing to a successful partnership.
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BPO & Call Center Services for E-commerce & Digital Mktg Co
5.0 May 1, 2024FSP Global's framework for adding languages and expanding teams ensures a scalable solution. Knowing we have a scalable BPO partner prepared to grow alongside our global expansion plans is a valuable outcome for our long-term success. FSPGlobal has supported us with their strong project management skills throughout the partnership. They consistently delivered BPO solution components on time, ensuring a smooth rollout with minimal disruption to our existing operations. Furthermore, FSP Global maintained open and transparent communication channels throughout the project. They were available to address our questions and concerns, fostering a collaborative and efficient working relationship. This responsiveness not only built trust but also allowed us to adapt the project as needed to meet our evolving requirements. Moreover, they displayed a willingness to adapt to our specific needs. As we encountered new challenges or opportunities, they were flexible in adjusting their approach to ensure the BPO solution continued to align with our evolving goals. Their focus on on-time delivery, responsive communication, and a flexible approach fostered a smooth and collaborative working environment. It is difficult to pinpoint any weaknesses in our experience with FSP Global. Their commitment to quality was evident throughout the partnership, consistently delivering exceptional services and deliverables. Beyond just meeting expectations, FSP Global truly impressed us with their proactive problem-solving skills, adaptability to our evolving needs, and focus on customer-centricity. This approach fostered an exceptional partnership.
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1 of 1 Customer Service Outsourcing reviews are 5 stars$10,000 – $49,000 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
BPO & Call Center Services for E-commerce & Digital Mktg Co
5.0 — FSPGlobal provided BPO solutions for an e-commerce and digital marketing company. They offered 24/7 multilingual call center support, adopted a multichannel approach, and handled the client's Read more
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Average Project Cost Breakdown
What Clients Have Said
FSPGlobal is consistently recognized for delivering good value for money, with clients noting their competitive pricing and high-quality services. One client emphasized that their partnership was 'cheaper than doing on our own,' while another highlighted that FSP's pricing aligned well with their budget, providing exceptional service at a reasonable cost. Overall, feedback reflects a strong sentiment of satisfaction regarding the company's affordability and the quality of solutions offered.
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$1,000+< $25 / hr10 - 49Cairo, Egypt
Services provided
30% Customer Service Outsourcing30% Call Center Services20% Back Office Outsourcing +1 service20% Sales OutsourcingBPO Hive LLC offers comprehensive Customer Service Outsourcing (CSO) services, including 24/7 support, multichannel communication, and rigorous quality assurance. The reviews highlight their exceptional project management, adaptability, and significant improvements in response times and customer satisfaction. They are commended for their commitment to client success, cost efficiency, and the seamless scalability of their services.
Reviews mention High-quality work
BPO Hive LLC has received commendations for delivering high-quality work, particularly in providing talented staff for outbound calling. One client noted the 'talented and high-quality staffing' as a standout feature, while another emphasized their 'great communication' and ability to meet KPIs. Overall, sentiment regarding the quality of work is very positive, with no reported areas for improvement.
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Call Center Services for Real Estate Company
5.0 Jul 28, 2023Talented and high-quality staffing is provided.
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Average Project Cost Breakdown
What Clients Have Said
BPO Hive LLC is recognized for providing good value for money, with clients highlighting their pricing as fitting within budget and aligning with overall expectations. One COO noted the company's offerings as a 'great value for cost,' while another client emphasized their affordability in securing talent. Overall sentiment reflects satisfaction with the balance between cost and quality, indicating that BPO Hive LLC successfully meets client needs without compromising on service delivery.
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
38.4/40.019.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.7/40.018/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.1/40.019.4/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$5,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
36.9/40.018/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.8/40.016.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.4/40.018.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
35/40.017.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.9/40.018/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$10,000+$25 - $49 / hr250 - 999Ho Chi Minh, Vietnam
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
34.5/40.017/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.4/40.014.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
34.4/40.017/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
34.2/40.016.2/20 Reviews10/10 Clients & Experience8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed250 - 999Los Angeles, CA
Ability to deliver
35.9/40.018.4/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.7/40.016.6/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36.7/40.018.8/20 Reviews9.2/10 Clients & Experience8.7/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed50 - 249Tampa, FL
Ability to deliver
32.7/40.013.6/20 Reviews9.4/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other
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