Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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$1,000+Undisclosed10 - 49Sao Paulo, Brazil
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See all 1 projectsCombine Global Recruitment specializes in structuring management teams for fast-growing companies and creating efficient organizational structures. Their reviews highlight a seamless workflow with prompt, constructive communication, and comprehensive candidate data, facilitating informed decision-making. The feedback is overwhelmingly positive, with clients praising their strategic approach and effectiveness in meeting ambitious growth objectives. The company's ability to quickly grasp core business needs is particularly impressive.
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$1,000+< $25 / hr50 - 249Sheridan, WY
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See all 1 projectsServixer, LLC is a transcription and quality assurance company known for delivering top-notch and accurate transcriptions. With a focus on excellence and attention to detail, 100% of reviewers praised their timely delivery and adherence to project requirements, noting no areas for improvement. Their commitment to quality ensures successful partnerships with their clients.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
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Undisclosed< $25 / hr250 - 999
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See all 2 projectsMaxtech Data House Private Limited is a versatile service provider specializing in accounting data entry and call center operations. Feedback indicates a high level of client satisfaction with 100% of reviewers highlighting their efficient workflow and accuracy. Clients commend their affordability and effective team coordination, with no areas for improvement noted. Overall, Maxtech Data House is praised for delivering expected results consistently.
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$5,000+< $25 / hr50 - 249
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See all 1 projectsY-CON BPS is a business process outsourcing company specializing in customer interaction management, virtual sales optimization, and post-sale support. The company has received overwhelmingly positive feedback, with 95% of reviews highlighting its effective project management, quick adaptability, and significant improvements in customer satisfaction and sales metrics. Key achievements include a 40% reduction in cart abandonment and a rise in customer satisfaction scores from 4.1 to 4.8 out of 5.
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$1,000+< $25 / hr10 - 49Phoenix, AZ
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See all 3 projectsRemote Ops Solutions is a Customer Support Outsourcing company specializing in virtual assistant placement and administrative support. Reviewers highlight their expertise in sourcing exceptional talent, with 100% positive feedback on their ability to manage tasks like email management and client communications. Clients appreciate their clear communication and project management skills, which enable them to focus on higher-level business activities.
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$1,000+$50 - $99 / hr50 - 249Singapore, Singapore
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See all 3 projectsAcepeak is a telecommunications solutions provider specializing in platform development, workflow automation, and customer engagement technology. Reviews highlight their clear communication, reliability, and project management efficiency, with clients noting a 20% reduction in downtime and improved customer interactions. Approximately 100% of reviews express satisfaction, with minor suggestions for more frequent status updates.
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$1,000+< $25 / hr50 - 2496th Of October, Egypt
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See all 1 projectsFusion Global Services is a call center service provider known for its flexible and partnership-driven approach. The company excels in maintaining high standards of quality and agility, with 100% of reviewers highlighting their adaptability and client-centric mindset. While their reporting could be improved, Fusion Global Services consistently prioritizes clients' best interests, fostering successful collaborations.
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$1,000+< $25 / hr1,000 - 9,999Noida, India
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See all 4 projectsCyfuture is a versatile service provider offering inbound services, back-office support, web hosting, and tech support. Over 90% of the reviews highlight the company's strong customer service and effective communication. Clients appreciate their cost-saving strategies, with some reporting savings of up to 30% monthly. Cyfuture's commitment to quality and efficiency is consistently praised, with no significant negative feedback noted.
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$5,000+< $25 / hr50 - 249Prishtina, Kosovo
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See all 2 projectsSonnecto is a business process outsourcing company offering services in lead generation, customer support, software development, and digital marketing. Overall, they receive positive feedback, with clients praising their adaptability, effective project management, and strategic partnership. Approximately 90% of reviewers highlight their strong communication skills and innovative problem-solving approach, while some suggest expanding their service offerings.
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$1,000+< $25 / hr2 - 9Smeaton Grange, Australia
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See all 8 projectsTurn Key Receptionist specializes in Customer Support Outsourcing, providing call center solutions with a focus on prompt and professional service. They are highly praised for their alignment with company values and have a 100% positive feedback rate, noted for their can-do attitude and reliability in supporting businesses. They effectively integrate as an extension of their clients' operations.
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$1,000+< $25 / hr250 - 999South Jordan, UT
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See all 1 projectsAdvancedMD is a back-office service provider that offers organized and state-of-the-art solutions for medical offices. The reviews highlight their strengths in creating a simpler, more efficient work environment with a friendly atmosphere, saving clients $450-$500 monthly. Approximately 85% of feedback is positive, emphasizing their ability to consistently deliver quality work and enhance brand reputation.
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$1,000+< $25 / hr50 - 249Zhytomyr, Ukraine
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See all 8 projectsDiya is a Customer Support Outsourcing company that excels in delivering customer service solutions, including 24/7 live chat and email support. Reviews highlight their dedication and professionalism, resulting in a high customer support success rate. Most clients appreciate their timely delivery and cultural alignment, with 100% of respondents expressing satisfaction and no areas for improvement noted.
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$1,000+$25 - $49 / hr10 - 49Banbury, England
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See all 5 projectsOneresource Virtual Assistants Ltd provides virtual assistant services, specializing in administrative support, financial accounting, and market research. Their efficiency and professional approach are consistently praised, with 100% of reviewers noting positive outcomes, such as enhanced productivity and effective task management. Clients appreciate their swift, detailed work and the personal touch they bring to services.
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$75,000+$25 - $49 / hr50 - 249Couva, Trinidad and Tobago
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See all 1 projects2ndOffice Limited is a company specializing in supplying and installing modular office containers. The overall feedback reflects a professional and detail-oriented team, with 100% of reviewers highlighting their timely delivery and high-quality materials. Clients consistently commend their professional communication and management, emphasizing their ability to meet project deadlines and accommodate additional changes.
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$10,000+< $25 / hr1,000 - 9,999Kuala Lumpur, Malaysia
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See all 6 projectsScicom is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Outsourcing. The company is praised for its cost-effective solutions, cultural compatibility, and multilingual support, with 100% of reviewers highlighting improved customer satisfaction and efficiency. Scicom's adaptive project management and professional team are commended, though there's a suggestion to enhance technology integration.
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$10,000+< $25 / hr1,000 - 9,999Ajman, United Arab Emirates
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See all 1 projectsTafaseel BPO is a call center service provider offering bilingual agents and live chat support. The reviews consistently highlight their cultural understanding and smooth project management, with 100% positive feedback emphasizing their tailored and innovative solutions. The company is praised for its ambitious and youthful approach, meeting high expectations and building strong client relationships.
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$1,000+< $25 / hr10 - 49
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See all 6 projectsGlobal Hola offers Customer Support Outsourcing and virtual assistant services, including email support, social media engagement, and content creation. Reviews highlight their efficient project management, timely delivery, and strong communication. Clients appreciate their productivity tracking and value for cost, though some suggest improvements in VA onboarding.
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$5,000+< $25 / hr10 - 49Lucknow, India
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See all 3 projectsEkant Infotech Solution is a sales and lead generation company known for effectively managing sales activities, including cold calling and social media optimization. Overall, they receive positive feedback, with clients highlighting their ability to meet deadlines and improve sales performance. Approximately 100% of reviewers commend their sales capabilities, and some suggest expanding their team for enhanced service delivery.
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$1,000+< $25 / hr50 - 249
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See all 2 projectsTeamVan Outsourcing is a Customer Service BPO that provides comprehensive Customer Support Outsourcing, including 24/7 customer service via phone, email, and chat. Reviewers consistently highlight their dedication to customer satisfaction, innovative problem-solving, and timely project management, with a 100% positive feedback rate on responsiveness and efficiency. They achieved a 20% increase in customer satisfaction and a 30% rise in new customer acquisition.
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$1,000+$100 - $149 / hr10 - 49Westford, MA
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See all 1 projectsEkaru is an IT support company providing comprehensive services such as system setup, workstation configuration, and email hosting. Clients commend Ekaru for their timely response and effective project management, with 100% positive feedback highlighting their support, communication, and client engagement. They are particularly valued for their ability to seamlessly support business infrastructure needs.
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$1,000+< $25 / hr50 - 249
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See all 2 projectsLeverage Contact Center specializes in Customer Support Outsourcing, including managing multiple communication channels such as voice, email, and WhatsApp for medical services. Reviews highlight their strong customer orientation, effective work methodology, and commitment to adding business value, with notable outcomes like high client satisfaction and increased appointment conversion rates.
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Undisclosed< $25 / hr50 - 249Montego Bay, Jamaica
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See all 3 projectsAdlinc Business Services Limited specializes in Customer Support Outsourcing, offering services such as remote customer care and customer service BPO. The company receives overwhelmingly positive feedback, with reviews highlighting their outstanding service, responsive team, and high-quality, scalable support. Notably, 100% of reviewers commend Adlinc for their excellent customer service delivery and effective project management.
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$1,000+< $25 / hr50 - 249New Delhi, India
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See all 4 projectsTravelsBpo is a Customer Support Outsourcing company that excels in delivering 24/7 multilingual customer service solutions, focusing on visas, travel documentation, and border-crossing inquiries. Reviews indicate 100% positive feedback, highlighting their professionalism and ability to improve customer satisfaction and retention through efficient service and insightful reporting. Their proactive problem-solving and adaptability during peak periods are particularly praised.
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$10,000+< $25 / hr250 - 999Valley View, OH
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See all 1 projectsProcess-Smart is a back-office support company specializing in ERP solutions and data management. Reviewers highlight their professional approach, timely communication, and expertise in ERP systems, with 100% of feedback noting their responsiveness and on-time delivery. Clients appreciate their documented accountability, with one expressing a wish to have partnered with Process-Smart earlier.
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$10,000+< $25 / hr10 - 49Karachi, Pakistan
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See all 4 projectsTech Drop Private Limited offers Customer Support Outsourcing, lead generation, and appointment setting services. Clients commend the company for its strategic approach, expertise, and effective results, particularly in enhancing qualified leads and conversions. Tech Drop Private Limited stands out for its exceptional customer support, though there is a suggestion to broaden its service range.
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Undisclosed$25 - $49 / hr10 - 49Harlow, England
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See all 1 projectsMedical PA is a call center service provider specializing in managing phone calls and appointment scheduling for medical clinics. Reviews highlight their professionalism and efficiency, with 100% of feedback indicating positive time savings and patient satisfaction. However, 100% of reviews also note the need for improvement in handling call transfers without dropping calls.
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$1,000+< $25 / hr10 - 49
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See all 1 projectsImmido is a Customer Support Outsourcing company specializing in comprehensive customer service BPO solutions, including 24/7 multilingual support and dynamic workload management. With 100% positive feedback from reviewers, clients commend their professionalism, responsiveness, and ability to maintain high service levels while allowing internal teams to focus on core activities.
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$1,000+< $25 / hr10 - 49New York, NY
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See all 16 projectsRemoteReps247, a lead generation company, has received predominantly negative feedback, with 67% of reviewers labeling their services as ineffective or fraudulent. Common themes include unfulfilled promises, lack of transparency, and poor communication, with only a minority (33%) acknowledging timely responses or useful connections. The company is advised to enhance its transparency and commitment to client satisfaction to gain trust and deliver consistent, verifiable results.
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Undisclosed< $25 / hr10 - 49Alcabideche, Portugal
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See all 5 projectsMFAgency is a specialized administrative support company offering services in data entry and administrative assistance. Reviews highlight a 100% positive feedback rate, emphasizing their time-saving capabilities, timely project delivery, and personalized approach. Clients appreciate their excellent communication and alignment with company values, with no noted areas for improvement.
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$50,000+< $25 / hr50 - 249San Jose, CA
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See all 1 projectsSuccessLink Outsourcing is a company specializing in financial management and property management support services. The overall feedback from client reviews is overwhelmingly positive, with 100% of reviewers highlighting their exceptional organization, technical proficiency, and reliability. Clients particularly commend their impressive communication and execution skills.
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$5,000+< $25 / hr50 - 249Medellín, Colombia
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See all 1 projectsOrigen BPO is a customer support services provider, specializing in help desk and customer support operations. Reviews indicate a strong positive perception, with 100% of feedback highlighting service improvement and effective collaboration. Clients appreciate their competence and the close connection maintained throughout engagements, with no notable areas for improvement mentioned.
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$1,000+< $25 / hr50 - 249
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See all 2 projectsEnglish Call Centre is a company specializing in providing exceptional English call center services, effectively managing both inbound and outbound communications for businesses. Their reviews emphasize their professionalism, adaptability, and seamless integration into existing operations, with 100% of feedback being positive, highlighting their ability to enhance client satisfaction and improve communication efficiency.
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$5,000+$200 - $300 / hrFreelancer
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See all 1 projectsB Squared Media LLC is a full-service digital media firm specializing in online media presence, paid advertising, and social media marketing. The company receives predominantly positive feedback, with approximately 80% of inbound new memberships attributed to their efforts. Reviewers commend their responsiveness to market trends and creative approach, though some suggest improvements in project management.
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$1,000+< $25 / hr10 - 49
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See all 11 projectsAlpha Assistant is a versatile company providing services such as marketing, customer support, data monitoring, recruitment, and administrative support. Feedback indicates an overwhelmingly positive experience, with 87.5% of clients praising their professionalism, responsiveness, and project management. However, one review (12.5%) highlights significant billing and service issues, suggesting room for improvement in financial management and service consistency. Overall, Alpha Assistant is commended for fostering a collaborative and results-driven environment.
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Undisclosed< $25 / hr10 - 49
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See all 3 projectsWe Are Working is a professional administrative and communication support company, providing services such as calendar management, email organization, content and social media management, and market research. Across their reviews, clients commend their efficiency, proactive communication, and ability to quickly adapt to changing needs, resulting in a 100% positive rating with no notable areas for improvement.
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$1,000+$25 - $49 / hr2 - 9Weatherford, OK
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See all 1 projectsNelson & Co Solutions is an operational and technical consultancy firm specializing in setting up systems and processes, particularly for e-commerce platforms like Shopify. Reviewers consistently praise their professionalism, effective communication, and dedication to client success. Notably, 100% of the feedback highlights improvements in operational efficiency and customer satisfaction, indicating a strong positive impact on business performance.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsQuantum Outsourcing Group is a digital marketing agency specializing in website development, SEO, and social media management. The company has received overwhelmingly positive feedback, with reviewers praising their organized project management, responsiveness, and commitment to client success. Approximately 90% of feedback highlights their ability to enhance web presence and generate qualified leads effectively.
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UndisclosedUndisclosed50 - 249
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See all 10 projectsAnswerHero is a business process outsourcing company specializing in inbound call services, offering efficient and cost-effective solutions. The reviews are overwhelmingly positive, with 100% of customers praising their excellent customer service and significant cost savings. However, there is a suggestion for improvement in pricing. The company is recognized for its strong community involvement and ability to enhance internal efficiency for its clients.
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Undisclosed< $25 / hr50 - 249Overland Park, KS
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See all 2 projectsHey Lieu is a customer support outsourcing company specializing in providing virtual assistant staffing solutions. With a 100% positive feedback rate, clients commend Hey Lieu for their efficiency, attentiveness, and ability to match companies with highly suitable candidates quickly. Their professionalism and seamless onboarding process are highlighted as key strengths, with no noted areas for improvement.
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$1,000+< $25 / hr50 - 249
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See all 2 projectsVietnam Outsourcing Hub is a Customer Service BPO specializing in customer support outsourcing and strategic collaboration initiatives. Reviews highlight their effective management and proactive approach, with 100% positive feedback emphasizing content-driven initiatives like podcast collaborations, enhancing clients' international visibility and brand credibility. Their responsiveness and adherence to timelines are consistently praised by partners.
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$1,000+< $25 / hr10 - 49Armenia, Colombia
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See all 3 projectsBrave Solutions is a marketing and branding consultancy known for its tailored strategies across diverse industries, including dental technology, food and beverage, e-commerce, and floral services. Their reviews reveal a 100% positive feedback rate, highlighting exceptional project management, effective communication, and the ability to understand unique business needs. Approximately 80% of reviewers praised their customized and innovative approach to marketing challenges.
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$1,000+$50 - $99 / hr10 - 49New Delhi, India
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See all 1 projectsCosmic Sounds - Dubbing Voice Over Company is a transcription and voiceover service provider specializing in multilingual transcription to aid video creation. The company has been praised for its promptness and excellent work quality, with 100% positive feedback from clients. Reviewers frequently highlight their effective project management and expansive growth across India and internationally.
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Undisclosed$50 - $99 / hr2 - 9Wayne, NJ
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See all 7 projectsTechDrive Support Inc is an IT services company specializing in optimizing IT infrastructure, enhancing system security, and providing 24/7 technical support. The company has received overwhelmingly positive feedback, with clients praising their exceptional project management, timely delivery, and customer-first approach. Notably, 60% of feedback highlights improved user satisfaction due to their responsive support services.
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UndisclosedUndisclosed250 - 999
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See all 1 projectsDune Tech Companies is a software development and IT consultancy firm known for providing tailor-made solutions that enhance operational efficiency and simplify workflows. Reviews highlight their competence and flexibility, with 100% of feedback being positive, praising their ability to deliver projects on time and adapt to clients' needs.
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UndisclosedUndisclosed50 - 249Marina del Rey, CA
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See all 5 projectsXync Inc. is a marketing agency specializing in lead generation, social media marketing, and client engagement strategies. With a strong emphasis on value for cost, the company boasts a 100% positive feedback rate, highlighting their responsive project management, personalized service, and proactive team engagement. However, some clients note a need for improved consistency in lead follow-up.
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$1,000+$25 - $49 / hr10 - 49Philadelphia, PA
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See all 6 projectsAnswerFront is a Customer Support Outsourcing company that excels in providing comprehensive Call Center Solutions and Customer Service BPO. Their clients report significant improvements in customer satisfaction and operational efficiency, with increased client satisfaction rates by 20%-25% and lead conversion rates by 15%-25%. The commitment to quality and seamless project management is frequently highlighted across reviews, with no notable areas for improvement.
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$1,000+< $25 / hr10 - 49Houston, TX
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See all 1 projectsVirtue Ally is a virtual assistant agency known for providing comprehensive operational and marketing support, significantly improving client efficiency and capacity. All reviews are overwhelmingly positive, with 100% indicating satisfaction with their professionalism, attention to detail, and alignment with client values. Clients commend their ability to deliver timely, high-quality service and seamless project management, making them an exceptional partner.
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UndisclosedUndisclosed2 - 9Coral Gables, FL
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See all 1 projectsSunshine1 is a versatile digital services company excelling in web development and design. The company receives overwhelmingly positive feedback, with 95% of reviewers praising their expertise and responsiveness. Clients frequently highlight their innovative solutions and ability to meet project deadlines, making them a reliable partner for digital transformation initiatives.
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$10,000+$25 - $49 / hr50 - 249Buenos Aires, Argentina
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See all 12 projectsLinkSolution offers comprehensive customer support, call center services, infrastructure management, and .NET development. With a consistently high level of client satisfaction, reviewers praise their adaptability, professionalism, and client-focused approach. Impressively, 100% of the reviews highlight their commitment to project success and skilled personnel, with no significant negative feedback reported. LinkSolution is commended for seamlessly integrating into clients' teams and consistently meeting deadlines.
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Undisclosed< $25 / hr2 - 9
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See all 1 projectsInbound Customer Support (SMC-PVT) LTD) is a Customer Support Outsourcing company that excels in providing reliable and efficient services. They have achieved a 100% delivery rate, consistently meeting client needs. While 100% of reviewers commend their reliability, some suggest improvements in communication.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
35.7/40.020/20 Reviews9/10 Clients & Experience6.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
37.9/40.019.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.4/40.017.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34/40.016.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.2/40.018/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?