Inbound Customer Support (SMC-PVT) LTD) Reviews (1), Pricing, Services & Verified Ratings

Call Center Services Customer Service Outsourcing
Answering services
+1
Less than $10,000
Jan. 2022 - Ongoing

4.5

Quality: 4.0

Schedule: 3.5

Cost: 2.5

Willing to Refer: 5.0

"They always always give 100% in their delivery rate."

Feb 14, 2025

Pj cars manager, PJ CARS

Muddasser Ahmed

Other industries
Derby, England
1-10 Employees
Online Review
Verified

Inbound Customer Support (SMC-PVT) LTD) provides customer support services for a taxi services company. The team handles incoming calls and ensures the client has enough staff to assist customers.

Inbound Customer Support (SMC-PVT) LTD) has helped the client avoid being short-staffed, resulting in a positive outcome. The team is punctual and responsive via email, messaging apps, and virtual meetings. Moreover, their reliability and ability to meet expectations are noteworthy.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Pj cars manager of PJ CARS

Describe what your company does in a single sentence.

Taxi service privite hire

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbound Customer Support (SMC-PVT) LTD) to accomplish?

Customer service at all times
Not to miss any calls
Always never be short of staff

SOLUTION

How did you find Inbound Customer Support (SMC-PVT) LTD)?

They found me

Why did you select Inbound Customer Support (SMC-PVT) LTD) over others?

Pricing fit our budget
Great culture fit
Good value for cost
Referred to me

How many teammates from Inbound Customer Support (SMC-PVT) LTD) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They are brillaint - what I wanted is what I got

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Great success whwre I was never short with staff

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always always give 100% in their delivery rate.

What was your primary form of communication with Inbound Customer Support (SMC-PVT) LTD)?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Always been there for the company no let down at all- 100 percent pass rate

Are there any areas for improvement or something Inbound Customer Support (SMC-PVT) LTD) could have done differently?

Yes a little bit of communication would have been good

RATINGS

4.5

Inbound Customer Support (SMC-PVT) LTD)

⭐𝐑𝐞𝐥𝐞𝐯𝐚𝐧𝐭, 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 ﹠ Tʜᴇ Mᴏsᴛ

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