LinkSolution

BACKGROUND

Please describe your company and your position there.

Laboratorios Poen is the leader in the Ophthalmology segment in Argentina. I am the manager of Informatics Technology

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LinkSolution?

We were looking for a company with a lot of know-how in the implementation of Fortinet brand Firewall solutions. In addition, Linksolutions provides us with the DBA service.

SOLUTION

How did you select this vendor and what were the deciding factors?

The interviews we had with them showed us their strength and commitment to the type of project we were starting.

Describe the project in detail and walk through the stages of the project.

Implementation of a new Fortigate with greater power and addition of Fortianalyzer

How many resources from the vendor's team worked with you, and what were their positions?

2 project managers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

With them we installed our current firewall and we were very satisfied with the knowledge they have and the dedication they showed over time, in this upgrade we discount that it will be as successful as the previous one.

How effective was the workflow between your team and theirs?

Excellent relationship both commercial and technical

What did you find most impressive or unique about this company?

He is a true business partner. They always accompany us and offer the best solutions.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am IT Manager for a company with 15 branches in Argentina.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LinkSolution?

We hired link solution to provide services for managing all our GPS fleet and telephony infrastructure.

SOLUTION

How did you select this vendor and what were the deciding factors?

LinkSolution have high skilled professional and works as a true partner in our projects.

Describe the project in detail and walk through the stages of the project.

They handled the whole initiative as a turnkey project. Managing different telephony solutions including mobile phones, and integrating that solution with our GPS system. They also deployed an MDM solution to simplify the management of the solution all across the country

How many resources from the vendor's team worked with you, and what were their positions?

1 IT specialist full-time, and specialist part-time on-demand.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Efficiently manage more than 1500 mobile lines. They coordinate with more than 5 other vendors to accomplish our goals.

How effective was the workflow between your team and theirs?

When needed, they work fully integrated into our team, keeping communication by email, video calls, WhatsApp, and on-premise support.

What did you find most impressive or unique about this company?

Their highly skilled professionals and their commitment to helping us achieve our goals were impressive.

Are there any areas for improvement or something they could have done differently?

none at the moment