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Top Answering Service for Ad Agencies

Ratings Updated: April 18, 2025

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Smith.ai

4.9 65 reviews

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Premier Verified

Undisclosed

Undisclosed

250 - 999

Services provided

50% Call Center Services

10% AI Development

10% Back Office Outsourcing +3

10% Conversion Optimization

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

33% Answering services

56% Virtual receptionist

11% Inbound appointment scheduling

Smith.ai is a professional call center service provider offering comprehensive Customer Support Services and Contact Center Services with a strong focus on law firms and other professional services. The company is highly regarded for its call handling capabilities, with approximately 90% of reviews highlighting their professionalism, detailed call notes, and seamless integration with client systems. While most feedback is positive, with clients appreciating their thoroughness and cost-effectiveness, around 10% of the reviews mention challenges with customer service and service cancellation.

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Reviews mention Flexible

The sentiment surrounding Smith.ai's flexibility is overwhelmingly positive. Clients appreciate the company's ability to adapt to their specific needs, with one reviewer noting the ease of adjusting call handling instructions via various communication methods. Another client highlighted their responsiveness and willingness to modify services based on changing circumstances. Overall, clients commend Smith.ai for providing a highly customizable and responsive service that enhances their operational efficiency.

Virtual Reception Services for Defense Attorney

5.0 May 28, 2020

They can do the set-up meeting in-person, virtual or over the phone. They can also access my calendar to set-up meetings for me if I want them to. Also, they can adjust their forwarding and answering depending on the day, time, weekends, holidays, etc. Things can even be adjusted on the fly by email, call, or even text. Really flexible and convenient.

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Virtual Receptionist Services for Estate Planning Law Firm

5.0 May 4, 2020

We work via email to adjust parameters and guidelines. They are very responsive. Ability to adapt quickly to changing circumstances.

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Voice Services for Law Firm

5.0 Jan 17, 2020

There is a portal for me to view the call instructions and see how the team is utilizing them. They’ve been very flexible about adjusting call instructions whenever I need to. The team, overall, has always been looking to support us as a modern law firm, so we’ve had a really great relationship.

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53 of 57 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Events Management Firm

5.0 — Smith.ai provides call center services for an events management firm. The team answers all incoming calls, tracks caller details, and transfers live calls as needed. They also identify and block Read more

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2 of 2 reviews are 5 stars

2 new reviews for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 2 times in the past 6 months

In the last six months, clients have praised Smith.ai for their professionalism and responsiveness. One law firm highlighted their effective lead qualification and timely communication, stating, "They always train members and work with our feedback." An event company noted the significant client conversions achieved due to having live agents respond to calls, which they found impressive. Overall sentiment reflects strong satisfaction with Smith.ai's service quality and project management capabilities.

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Moneypenny USA (formerly VoiceNation)

4.5 52 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Duluth, GA

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

63% Answering services

37% Virtual receptionist

Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

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18 of 50 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Nonprofit Organization

5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more

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Blue Valley Marketing

4.9 15 reviews
Verified

$5,000+

$25 - $49 / hr

250 - 999

Home, KS

Services provided

35% Call Center Services

40% Customer Service Outsourcing

25% Sales Outsourcing

Focus Areas

45% Answering services

45% Virtual receptionist

10% Inbound appointment scheduling

Blue Valley Marketing is a Contact Center Services provider specializing in both inbound and outbound call center solutions, such as Telemarketing and Customer Support Services. Reviews highlight their exceptional responsiveness, professionalism, and commitment to quality, with 100% of reviewers praising their effectiveness in enhancing customer satisfaction and operational efficiency. Their adeptness in delivering timely results and proactive communication is consistently noted across testimonials.

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Reviews mention Well-organized projects

Clients have consistently praised Blue Valley Marketing for their well-organized project management. One CEO highlighted the team's flawless execution in handling a high volume of customer inquiries, noting that communication was smooth and needs were effectively met. The project was delivered on time, with a focus on professionalism and flexibility. Overall, the sentiment reflects a strong satisfaction with Blue Valley's ability to deliver organized and efficient solutions, contributing to improved client satisfaction and operational metrics.

Call Center Services for Consumer Services Company

5.0 Sep 7, 2023

Yes, the project was executed well and it yielded the desired results. Communication with them was smooth and needs were correctly passed across. The support and communication were excellent; they understood our needs and delivered promptly.

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9 of 10 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Sevices for Hotel

5.0 — Blue Valley Marketing provided call center services for a hotel. The team was tasked with check-in and check-out assistance, accommodating guests, and providing them with hotel service information. Read more

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More responsive than most other service providers

Blue Valley Marketing is very responsive

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Orlando, Florida (1)

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A-SALES AB

4.9 33 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Ed, Sweden

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

Focus Areas

50% Answering services

50% Inbound appointment scheduling

A-SALES AB is a company specializing in Contact Center Services, specifically providing Outbound Call Center and Telemarketing Services. They are praised for their excellent project management, responsiveness, and value for cost, with reviewers highlighting their seamless integration into clients' teams and their ability to generate demand and book meetings effectively. Approximately 100% of reviews emphasize their collaborative culture and alignment with company values.

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Reviews mention Flexible

Clients consistently highlighted A-SALES AB's flexibility as a key strength. One reviewer noted their 'very responsive' nature to changing requirements, while another praised their 'agility and flexibility,' which enhanced collaboration. Additionally, a client emphasized how A-SALES tailored their approach, adapting to business complexities rather than offering a one-size-fits-all solution. Overall, the sentiment surrounding flexibility is overwhelmingly positive, indicating A-SALES AB's commitment to meeting client needs effectively.

Appointment Setting for Lead Generation Agency

4.0 May 20, 2024

They have met our goals and are very responsive to our changing requirements. An understanding of our requirements plus the fact that they are very flexible.

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Lead Generation Services for IT Company

5.0 Apr 2, 2024

Never missed a beat, they delivered results punctually, but it was their responsiveness that solidified our partnership. They weren't just meeting our needs, they were anticipating and adapting to them, guiding us towards the next opportunity. Few can match the agility and flexibility that they brought to the table.

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Lead Gen & Appointment Setting for Video Solutions Company

5.0 Mar 29, 2024

Always on the ball and time-conscious, they met deadlines without sacrificing quality. They were responsive and adaptable to our needs, adopting a flexible approach to address our evolving requirements. Their prompt deliverables and receptivity to feedback made for a seamless collaboration.

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Sales Outsourcing & Lead Generation for Compliance Platform

5.0 Feb 25, 2025

2. Responsiveness & Adaptability They are highly responsive to feedback, making adjustments to sales messaging, lead qualification criteria, and outreach strategies as needed. Communication is efficient and proactive, with regular check-ins to align sales development efforts with our company's objectives. If any issues arise, they address them promptly and work collaboratively to resolve bottlenecks. Scalability & Flexibility Their sales process can be scaled quickly to match business needs, whether it's increasing outreach volume or refining targeting based on market response.

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2 of 2 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Email Marketing, Sales Outsourcing & Call Center for Marketing Company

5.0 — A-SALES AB works with a marketing company to book qualified meetings and close clients. They've assigned an outbound sales team and two dedicated sales development representatives to handle cold Read more

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10 of 10 reviews are 5 stars

1 new review for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 10 times in the past 6 months

Recent reviews for A-SALES AB highlight their effective lead generation and appointment-setting services, with clients noting significant increases in qualified meetings. Feedback emphasizes their strong project management, responsiveness, and collaborative approach, creating a sense of partnership rather than a traditional client-service relationship. Noteworthy mentions include their dedication to problem-solving and adaptability to client needs. Overall, sentiment is overwhelmingly positive, with clients expressing satisfaction and no significant areas for improvement identified.

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Austria (1)

Finland (2)

France (1)

Germany (1)

Norway (6)

Philippines (1)

Sweden (9)

United Arab Emirates (1)

United States (4)

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HelpSquad

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Hatboro, PA

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Customer Service Outsourcing

Focus Areas

30% Answering services

40% Virtual receptionist

30% Inbound appointment scheduling

HelpSquad specializes in Contact Center Services, providing comprehensive customer support, including inbound call handling, telephonic support, and customer care services. With a focus on responsiveness and tailored solutions, 100% of reviewers commend their professionalism and adaptability. Clients appreciate their ability to manage tasks efficiently, leading to enhanced productivity, increased leads, and customer satisfaction.

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Reviews mention Accessible

The sentiment regarding HelpSquad's accessibility is overwhelmingly positive. Clients have noted their 'very responsive' nature and 'always available' support, which significantly improved patient communication. One client highlighted that patients could reach the team for scheduling at any hour, a feat achieved within two weeks. Furthermore, HelpSquad's team demonstrated extensive knowledge and attention to detail, contributing to a seamless experience for users. Overall, clients appreciate the reliable and accessible service provided.

Sales Outsourcing & Call Center Services for Cosmetic & Surgical Dentistry

5.0 Feb 12, 2024

Patients to be able to reach us to schedule, move or cancel appointments any hour of the day. This was accomplished within 2 weeks. Very responsive. Always available. Very knowledgable in all aspects of the patient information handling as well as technology.

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6 of 6 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Sales Outsourcing & Call Center Services for Cosmetic & Surgical Dentistry

5.0 — HelpSquad, LLC provides ongoing virtual assistant services for a dental clinic. The goal is to alleviate the client's internal staff workload. This includes inbound/outbound calls, billing, and data Read more

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1 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months

In the past six months, HelpSquad has received positive feedback highlighting their effective 24/7 live chat management, resulting in an increase of 10 leads per week for clients like ReVerb. Clients appreciate their excellent customer service, consistent communication, and alignment with company values. Notably, the responsiveness and proactive engagement of HelpSquad's team have been commended, with no significant complaints reported. Overall, the sentiment reflects a strong satisfaction with their services.

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More responsive than most other service providers

HelpSquad is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Wing Assistant

4.8 22 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Services provided

20% Call Center Services

40% Back Office Outsourcing

20% Customer Service Outsourcing +1

20% Sales Outsourcing

Focus Areas

30% Answering services

50% Virtual receptionist

20% Inbound appointment scheduling

Wing Assistant is a company offering virtual assistant services, specializing in administrative support, client communication, and task management. Reviews indicate a high level of satisfaction, with clients praising their responsiveness, cost-effectiveness, and ability to meet project deadlines. Across the reviews, 90% of clients appreciated their pricing and 80% highlighted efficient project management. While few mentioned the need for improved automation, the overall feedback is overwhelmingly positive.

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Reviews mention Accessible

Clients have consistently praised Wing Assistant for their accessibility and responsiveness. One client highlighted the team's flexibility and ability to quickly adapt to changing priorities, noting that Bipin, their assistant, is 'highly accessible, approachable, and prompt.' Regular communication through platforms like Slack has also been emphasized, ensuring continuous support and updates. Overall, the sentiment surrounding accessibility is very positive, reflecting a strong commitment to client engagement and satisfaction.

Data Input & Research for Venture Capital Firm

5.0 Jan 12, 2023

The team is very efficient, delivers on time, and is always flexible and accessible about adjusting to our priorities. For example, we occasionally have a project that differs from Wing Assistant’s usual tasks. Bipin is very quick to adapt, respond, and learn new tasks by asking questions so he can perform them. Bipin is highly accessible, approachable, and prompt. He lets me know when he starts his shift every morning and provides updates during the day.

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3 of 3 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 3 times in the past 6 months

Recent feedback for Wing Assistant highlights a strong overall sentiment, with clients praising their efficiency, responsiveness, and professionalism. For example, Carty Custom Builders noted that their virtual assistant allowed them to focus more on construction tasks, while Provida Family Medicine reported a 30% reduction in scheduling errors and a 40% increase in patient satisfaction. Reviewers appreciated the company's competitive pricing and effective project management, although some expected more automation in processes.

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United States (18)

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Cleverly

4.4 74 reviews
Premier Verified

$1,000+

$25 - $49 / hr

10 - 49

Los Angeles, CA

Services provided

10% Call Center Services

40% Sales Outsourcing

40% Social Media Marketing +1

10% Email Marketing

Focus Areas

50% Answering services

50% Inbound appointment scheduling

Cleverly is a lead generation company specializing in LinkedIn outreach and marketing strategies. While some clients have praised their responsiveness, professionalism, and the ability to book meetings and generate leads, there are significant criticisms regarding incorrect messaging, unreliable analytics, and security practices. Approximately 50% of reviews highlight issues with service execution, indicating a mixed reputation for delivering consistent results.

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Reviews mention Translate ideas into products

Clients have expressed positive sentiments regarding Cleverly's ability to effectively translate ideas into actionable products, particularly in LinkedIn lead generation. One client highlighted the impressive crafting of sales messages and noted consistent lead generation as a key outcome. The responsiveness and workflow efficiency were also praised, indicating a strong collaborative environment. However, there is a desire for expanded service offerings, such as email and appointment setting.

Social Media Marketing for Content Writing Company

5.0 Jan 20, 2022

The most impressive aspect of Cleverly is their ability to craft great sales messages. This skill demonstrates how effectively they can translate ideas into tangible products, specifically in the realm of sales and marketing communications.

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1 of 2 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 2 times in the past 6 months

In the past six months, client feedback on Cleverly has been mixed. One CEO praised their responsiveness and effective lead generation via LinkedIn, highlighting an impressive commitment to customer service. Conversely, a Managing Director expressed dissatisfaction due to issues with campaign execution, incorrect messaging, and significant delays in deliverables. This led to unmet expectations and concerns over data security. Overall, sentiment varies, with some clients appreciating the service quality while others report substantial shortcomings.

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Canada (5)

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Israel (1)

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Netherlands (1)

United States (59)

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UAM

4.6 31 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Miami Beach, FL

Services provided

10% Call Center Services

50% Back Office Outsourcing

30% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

50% Answering services

25% Inbound appointment scheduling

25% Virtual receptionist

UAM specializes in Customer Support Services, offering bilingual Contact Center Services such as inbound and outbound call handling. Their reviews reflect a high level of customer satisfaction, with clients consistently praising their communication skills and the quality of their staff. Approximately 90% of reviewers highlight their effective problem-solving and project management capabilities, contributing to notable business growth and efficiency improvements.

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Reviews mention Accessible

Clients have consistently praised Uassist.ME for their accessibility and clear communication. One client noted, 'Uassist.ME communicates clearly and I’ve never had to reach out to get assistance because the collaboration is going so well.' Additionally, the availability of their assistants was highlighted, with feedback stating, 'Our assistant remains available and does everything we ask.' Overall, the sentiment regarding accessibility is highly positive, with no reported areas for improvement.

Virtual Assistant for Digital Lending Platform

5.0 Apr 19, 2021

Uassist.ME communicates clearly and I’ve never had to reach out to get assistance because the collaboration is going so well. They exercise good judgment and take the initiative. Our assistant remains available and does everything we ask.

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4 of 5 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Administrative Support for Mortgage Company

5.0 — Uassist.ME provides administrative support for a mortgage company. They're helping the client organize customer files and conduct follow-up calls as needed. Read more

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More responsive than most other service providers

UAM is responsive

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Brazil (1)

Canada (2)

United States (26)

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Remote Team Solutions

4.9 20 reviews
Premier Verified

Undisclosed

Undisclosed

50 - 249

Torreón, Mexico

Services provided

15% Call Center Services

25% Staffing

15% Back Office Outsourcing +4

15% IT Staff Augmentation

10% Customer Service Outsourcing

10% PEO/Employee Leasing

10% Recruiting

Focus Areas

34% Answering services

33% Inbound appointment scheduling

33% Virtual receptionist

Remote Team Solutions is a company specializing in Contact Center and Customer Care Services. They have received overwhelmingly positive feedback, with clients appreciating their responsiveness, organizational skills, and ability to integrate seamlessly as part of the client's team. Approximately 90% of reviewers highlight their significant impact on productivity and customer retention, although some suggest improving ramp-up times.

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Reviews mention Helpful

Clients consistently praised Remote Team Solutions for their helpfulness and responsiveness. One CEO highlighted their team's dedication, stating they 'go above and beyond' and are 'very responsive and really helpful.' Another client noted the proactive support provided by Remote Team Solutions, emphasizing their commitment to addressing challenges effectively. Overall, the sentiment reflects a strong appreciation for the company's service quality and the positive impact on clients' projects.

Staff Augmentation for Media Company

5.0 Nov 8, 2023

Great Company great staff and Really helpful from Pedro to the rest of the team. They go above and beyond i highly recommend them. Very responsive and really helpful.

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BPO Services for Handicraft Store

5.0 Aug 24, 2022

We talked with their sales team, then their talent acquisition team, and we have direct communication with their HR, Talend Development, and It managers, who help us in anything we need. They really see for our company and our staff. They make sure to provide anything we need and help us with it.

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1 of 1 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Pest Control Company

5.0 — A pest control company hired Remote Team Solutions to handle their customer support efforts. Their responsibilities include answering our phone calls and responding to customer concerns and needs. Read more

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More responsive than most other service providers

Remote Team Solutions is very responsive

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Mexico (1)

New Zealand (1)

United States (15)

England (1)

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Abby Connect

4.8 81 reviews
Premier Verified

Undisclosed

< $25 / hr

50 - 249

Las Vegas, NV

Services provided

100% Call Center Services

Focus Areas

51% Answering services

49% Virtual receptionist

Abby Connect is a company specializing in call center services, offering comprehensive customer support including inbound call handling and telephonic support. Reviews indicate an overwhelmingly positive experience, with approximately 90% of feedback highlighting their professionalism, adaptability, and effective communication. Clients appreciate their ability to handle customer care services with accuracy and efficiency, ensuring seamless interactions and valuable customer insights.

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Reviews mention Accessible

Clients have consistently praised Abby Connect for their accessibility, noting that their services are always available to address customer needs. One client highlighted the team's attentiveness and systematic approach, stating, "What stands out about Abby Connect’s team is the accessibility of their services." Overall, the sentiment regarding accessibility is highly positive, reflecting a commitment to being responsive and approachable in their customer service operations.

Answering Services for Dance Education Provider

5.0 Nov 19, 2021

We mainly communicate via phone calls. They’re a highly professional and approachable team that takes all our requirements seriously. What stands out about Abby Connect’s team is the accessibility of their services.

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60 of 78 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Injury Law Firm

5.0 — Abby Connect provides call center services for a personal injury law firm. Abby Connect provides a host of receptionists who screen calls and direct them to the appropriate members of the client's Read more

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Canada (1)

United States (79)

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Sourcefit

5.0 6 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Quezon City, Philippines

Services provided

10% Call Center Services

10% Accounting

10% Back Office Outsourcing +7

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Managed Services

10% IT Staff Augmentation

10% Sales Outsourcing

10% Staffing

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Sourcefit is a company specializing in Contact Center Services, offering customer support and management solutions, including inbound and outbound call centers. Reviews suggest that 80% of clients appreciate their responsive customer service and cost-effective pricing, while 20% mentioned areas for improvement in communication. Overall, Sourcefit is recognized for providing valuable customer care services and telephonic support tailored to client needs.

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3 of 3 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Outsourced Call Center Services for Trade Solution Company

5.0 — Sourcefit provides outsourced call center services for a trade solutions company. The team grants the client access to call center resources, workspace, and necessary accessories to set up the call Read more

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2 of 2 reviews are 5 stars

$200,000 – $999,999 avg. project cost

Reviewed 2 times in the past 6 months

Recent feedback indicates a strong overall sentiment towards Sourcefit, highlighting their responsive and collaborative approach. Clients noted the company's ability to meet productivity targets and enhance operational efficiency. One client emphasized the impressive speed and detail in project management, while another appreciated the alignment of company values and culture. Both reviews praised Sourcefit's capacity to support growth and provide valuable resources, with no significant areas for improvement identified.

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More responsive than most other service providers

Sourcefit is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Australia (1)

Malta (1)

Singapore (1)

United States (1)

England (1)

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TECHSPEED INC

4.9 13 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Portland, OR

Services provided

10% Call Center Services

20% Back Office Outsourcing

15% Customer Service Outsourcing +5

15% Data Annotation Services

15% Document Digitization & Management

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

Focus Areas

35% Answering services

35% Inbound appointment scheduling

30% Virtual receptionist

TECHSPEED INC is a company specializing in Contact Center Services, including data entry and validation, and they adeptly support product launches with their call handling expertise. Overall, 100% of the feedback highlights their adaptability, excellent project management, and ability to integrate seamlessly with the client's team, although minor improvements were noted in record-keeping practices.

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Reviews mention Translate ideas into products

Clients express a highly positive sentiment regarding TECHSPEED INC's ability to translate ideas into products. One reviewer noted their 'remarkable ability to translate verbal discussions into targeted action items,' highlighting the effectiveness of their established processes. Additionally, the delivery of a comprehensive research report in record time underscored their understanding of client needs. Overall, feedback indicates that TECHSPEED is an adept partner in transforming concepts into actionable results.

Data Mining to Assess Global Pain Landscape

5.0 Feb 6, 2019

TechSpeed LLC has a remarkable ability to translate verbal discussions into targeted action items. The team’s full and established process served as the guidelines for the final deliverable.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center & Data Entry for Healthcare Revenue Cycle Co

5.0 — TECHSPEED INC provided call center services for a health revenue cycle management firm. The team used existing materials to understand the client’s needs and wrote scripts. They also did contact Read more

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Emapta

4.7 3 reviews
Verified

Undisclosed

Undisclosed

10,000+

Mandaluyong, Philippines

Services provided

15% Call Center Services

25% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO) +3

25% IT Staff Augmentation

5% Engineering

5% HR Consulting

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Emapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.

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Reviews mention Puts the customer first

Emapta consistently prioritizes customer needs, as highlighted by a client who praised their responsive and approachable consultants. The client noted that the EMAPTA team quickly grasped project challenges and effectively collaborated on solutions, reflecting a strong commitment to understanding client requirements. They maintained timely communication and delivered on key milestones, leading to successful project outcomes. Overall, the sentiment from clients indicates a high level of satisfaction with Emapta's customer-centric approach.

Website Dev for Health Care Provider

5.0 Oct 25, 2020

The management style was inclusive and respectful with the project manager taking time to listen and take on board the thoughts of all team members. Timelines were kept and hurdles that came up along the way were dealt with effectively and without panic. They really impressed me with their intent to completely understand our company and our challenges.

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More responsive than most other service providers

Emapta is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Australia (2)

United States (1)

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Task Virtual

4.9 66 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Kolkata, India

Services provided

10% Call Center Services

20% Back Office Outsourcing

20% Search Engine Optimization +5

10% Content Marketing

10% Graphic Design

10% Social Media Marketing

10% Web Design

10% Web Development

Focus Areas

65% Answering services

25% Virtual receptionist

10% Inbound appointment scheduling

Task Virtual is a provider of Contact Center Services, specializing in back-office solutions such as billing, particularly medical billing. Feedback from clients highlights their timely service and quality work, with 100% of reviewers noting reduced workload and cost savings. However, some suggest that Task Virtual could improve by offering more frequent updates.

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Reviews mention Unique expertise

Task Virtual is noted for its unique expertise in research, data entry, and social media tasks, leading to a significant efficiency increase of 70-80% for clients. One CEO highlighted their accuracy and cost-effectiveness, stating they were 'the best fit for my industry.' Clients appreciate the quick responsiveness and strong coordination, with no notable areas for improvement mentioned, reflecting an overall positive sentiment regarding their specialized skills.

Virtual Assistant for Coaching Company

5.0 Apr 28, 2022

They helped us increase our efficiency about 70-80% work wise. All the work was managed effectively. They were very accurate, cost friendly and best fit for my industry. They are skilled and super coordinated.

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Market Research for Gym Franchise

5.0 Mar 19, 2025

The project provided us with invaluable insights that led to new marketing initiatives, improved content strategies, and more targeted promotional campaigns, resulting in an increase in member engagement and inquiries. Their professionalism and expertise have made the experience seamless. They delivered all milestones punctually and were highly responsive to our feedback.

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Content Marketing & SEO for Payment Solutions Co

5.0 Mar 21, 2025

What stood out most was their ability to grasp our industry quickly and deliver insights that were not only relevant but also highly engaging. Their creativity and expertise in content marketing truly set them apart.

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0 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Accounting & Advisory Firm

5.0 — Task Virtual provided call center services for an accounting and advisory firm. The team handled client calls, appointment scheduling, and information dissemination regarding the client's financial Read more

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25 of 26 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 26 times in the past 6 months

In the past six months, clients have consistently praised Task Virtual for their proactive approach, responsiveness, and ability to deliver measurable results. Notable feedback includes a 50% reduction in administrative task time and a 30% increase in project delivery speed for a media company. Clients highlighted their tailored solutions and effective communication, leading to enhanced customer engagement and satisfaction. Overall sentiment remains overwhelmingly positive, with many expressing satisfaction and intent to continue their partnership.

Read 26 Recent Reviews

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More responsive than most other service providers

Task Virtual is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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SummitNext

4.7 5 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Petaling Jaya, Malaysia

Services provided

15% Call Center Services

25% Customer Service Outsourcing

20% AI Development +3

20% Sales Outsourcing

10% Back Office Outsourcing

10% Content Moderation Services

Focus Areas

50% Answering services

40% Virtual receptionist

10% Inbound appointment scheduling

SummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.

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Reviews mention Honest

The feedback regarding SummitNext reflects a strong sentiment of honesty, highlighted by a client noting their 'integrity, integration, and innovation' as impressive qualities. The CEO of SEAbizs emphasized that the company's values aligned with theirs, reinforcing a foundation of trust. Furthermore, the client described their project management as 'professional and perfect,' indicating reliability and transparency in their operations. Overall, the sentiment remains highly positive, with no areas for improvement identified.

Lead Generation for Value Added Reseller

5.0 Mar 30, 2023

The client's feedback highlights the company's integrity, noting that it was impressive. Their integrity, integration, and Innovation were impressive. This suggests a commitment to honesty and transparency in their dealings.

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1 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Lead Generation for Value Added Reseller

5.0 — SummitNext Technologies Sdn. Bhd. developed a CRM solution foa value added reseller. The team built the client's platform to capture information about the company and its interactions. Read more

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More responsive than most other service providers

SummitNext is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore

Services provided

10% Call Center Services

60% Customer Service Outsourcing

20% Sales Outsourcing +1

10% Business Consulting

Focus Areas

100% Answering services

TDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.

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Reviews mention Easy to work with

Clients consistently highlight TDCX's ease of collaboration, noting their dedication, flexibility, and responsiveness. One client praised the managers for being 'very easy to work with,' emphasizing trust and alignment in their partnership. The Operations manager was commended for being accessible and quick to respond to inquiries, further enhancing the collaborative experience. Overall, the sentiment reflects a strong appreciation for TDCX's supportive approach and commitment to their clients' growth.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The managers are very easy to work with, there is alignment and also trust between us. The Operations manager is very easy to reach and fast in response. In addition, the Operations manager is very open to ideas and collaboration to improve performance for both the team's well-being and business needs.

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6 of 6 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Deployment for Consumer Products Company

5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read more

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Germany (1)

Singapore (7)

Spain (1)

United States (1)

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JOYNO INC

5.0 3 reviews
Verified

$1,000+

Undisclosed

250 - 999

Lapu-Lapu City, Philippines

Services provided

10% Call Center Services

20% Content Marketing

20% Email Marketing +4

20% Social Media Marketing

10% Back Office Outsourcing

10% SMS Marketing

10% Video Marketing

Focus Areas

25% Answering services

50% Inbound appointment scheduling

25% Virtual receptionist

JOYNO INC is a marketing services company specializing in comprehensive digital marketing and content creation, including for platforms like YouTube, Facebook, and Instagram. With 100% positive feedback from clients highlighting their effective communication, company culture, and responsiveness, JOYNO INC has demonstrated significant success in elevating social media engagement and customer satisfaction.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Comprehensive Digital Mktg Services for Wellness Company

5.0 — JOYNO INC provides comprehensive digital marketing services for a wellness company. The team is responsible for creating and posting content on various platforms, including YouTube, Facebook, and Read more

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Philippines (2)

United States (1)

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LimTC

5.0 35 reviews

$5,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Services provided

10% Call Center Services

65% Customer Service Outsourcing

25% Back Office Outsourcing

Focus Areas

50% Answering services

50% Inbound appointment scheduling

LimTC is a prominent provider of Contact Center Services and Customer Support Services, consistently praised for their professionalism and efficiency. With positive feedback from 100% of reviewers, LimTC excels in delivering timely project management, reducing onboarding time by 40%, and increasing customer satisfaction and Net Promoter Score by 25 points. Additionally, they are noted for their effective telephonic support, showcasing impressive improvements in customer retention and operational efficiency.

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Reviews mention Accessible

The sentiment regarding LimTC's accessibility is overwhelmingly positive. Clients consistently praised their availability and responsiveness. For instance, one CEO noted, 'The team is always available... Whenever I call them about an issue, they immediately understand the problem and try to solve it.' Another reviewer emphasized their adaptability, stating, 'LimTC did an incredible job... always delivered on time.' Overall, clients feel that LimTC effectively integrates into their teams, demonstrating a commitment to accessibility and support.

Customer Support Resources for Software Development Company

5.0 Oct 13, 2023

LimTC did an incredible job. They were quick to adjust to our needs and changes in processes and always delivered on time. Their project manager was always available to discuss teams progress and performance and if there were even slightest issues they made changes on the fly to adjust and assure smooth deliver.

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Call Center Services for Document Generation Platform

5.0 Sep 14, 2023

Everything was delivered on time. The team is super professional, always on time and their senior management is always available should there be a need. No issues here.

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Customer Support Outsourcing for SaaS Company

5.0 Nov 22, 2021

Their project management is excellent. We regularly communicate through Slack and WhatsApp. LimTC is very patient and takes the time to find the best agents for the project. Furthermore, the team is always available.

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Lead Generation for SaaS Provider

5.0 Feb 9, 2021

We are still working with the staff from LimTC, they have seamlessly integrated into our team and although they are based in Kiev, there is never any issue with time zone differences or communication, they are always available, very easy to manage and extremely adaptable.

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Lead Gen & Sales for Inside Sales Firm

5.0 Jun 24, 2019

The founding team of LimTC was always available at short notice to jump on calls and proactively sort out any issues. I think the most impressive thing is the go-getter attitude these guys have.

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10 of 11 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for IT Company

5.0 — LimTC provides call center services for an IT company. The team is responsible for collecting phone interviews for the client's enterprise technology review efforts. Read more

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1 of 1 reviews is 5 stars

1 new review for Call Center Services services

$1,000,000 – $9,999,999 avg. project cost

Reviewed 1 time in the past 6 months

Recent feedback highlights LimTC's professionalism and effective project management, particularly in conducting successful phone interviews. Clients appreciate the company's strong cultural fit and responsiveness, noting that deliverables were met on time. One reviewer specifically mentioned being impressed by LimTC's overall professionalism, while another indicated uncertainty about areas for improvement. Overall, the sentiment towards LimTC remains positive, suggesting they are a reliable partner for similar projects.

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Australia (1)

Canada (3)

Denmark (1)

Estonia (1)

Germany (3)

India (1)

Israel (1)

Pakistan (1)

Switzerland (1)

United Arab Emirates (1)

Ukraine (6)

United States (9)

England (1)

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AnswerConnect

4.6 31 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Portland, OR

Services provided

70% Call Center Services

30% Sales Outsourcing

Focus Areas

57% Answering services

29% Virtual receptionist

14% Inbound appointment scheduling

AnswerConnect is a Contact Center Services provider specializing in Inbound Call Center and Customer Support Services. Reviews highlight their efficient call handling and customer care services, with clients praising their professionalism and ease of collaboration. Around 90% of reviewers note positive experiences, emphasizing their ability to improve productivity and cost-effectiveness for businesses.

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Reviews mention Accessible

Clients consistently express a positive sentiment regarding AnswerConnect's accessibility. They appreciate the 24/7 availability and prompt responses, which enhance their customer service capabilities. One client noted, 'Having a great call center helps puts my small business on the road to success,' highlighting the ease of communication. Additionally, clients value the effective handling of messages and inquiries, indicating that AnswerConnect is a reliable partner for their operational needs.

Inbound Customer Support for Medium-sized Company

5.0 Nov 2, 2017

They are great at taking messages, taking orders, lead captures, and appointment setting. They are also strong in email, chat, and access to the website. It's very good so far.

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17 of 31 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Answering Service for Tech Company

5.0 — AnswerConnect’s virtual receptionists follow a script while answering calls for a tech company. Dealing directly with the client’s customers, they screen each call, quality leads, and book Read more

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Maitland, Florida (1)

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Charlotte, North Carolina (1)

Dallas, Texas (2)

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Ruby

4.6 7 reviews

Undisclosed

Undisclosed

250 - 999

Portland, OR

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Focus Areas

50% Answering services

40% Virtual receptionist

10% Inbound appointment scheduling

Ruby is a company specializing in virtual receptionist and inbound call center services, dedicated to providing professional customer support services. Reviews highlight their exceptional call handling and customer care, with 100% of reviewers appreciating their professionalism and live answering services. Clients value their seamless communication, reporting significant savings and enhanced customer experience.

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Reviews mention Helpful

Clients express high satisfaction with Ruby Receptionists, highlighting their professionalism and helpfulness. One client from Tyra Law Firm noted that the receptionists seamlessly integrate with their operations, providing a personal touch that enhances client interactions. They appreciated the receptionists' ability to handle calls efficiently and with courtesy, often exceeding expectations. Overall, feedback emphasizes Ruby's commitment to quality service and their effectiveness in virtual office management.

Receptionist Support for Law Firm

5.0 Nov 19, 2018

Ruby Receptionists is central to my goal of “virtualizing” my office so that I can operate from anywhere in the world. They go above and beyond to be helpful. I have received very positive feedback from clients, many of whom have no idea that they were not speaking with a staff member from my office.

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3 of 7 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Virtual Receptionist Service for Law Firm

5.0 — Ruby Receptionists provide ongoing phone answering services to a solo legal practitioner. They answer all incoming calls and forward the messages to the attorney. Read more

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Baton Rouge, Louisiana (1)

Rockville, Maryland (1)

Raleigh, North Carolina (1)

Long Beach, California (1)

Lynn, Massachusetts (1)

Elma, Washington (1)

Tobyhanna, Pennsylvania (1)

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Global Bilgi

4.8 3 reviews

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Services provided

30% Call Center Services

20% Corporate Training & Coaching

20% Customer Service Outsourcing +2

15% HR Outsourcing

15% IT Managed Services

Focus Areas

50% Answering services

50% Inbound appointment scheduling

Global Bilgi is a comprehensive Contact Center Services provider specializing in Customer Support, Inbound and Outbound Call Centers, and Telemarketing Services. Reviews highlight their professionalism and strong performance in meeting key performance indicators, with one client noting a 20% revenue target exceedance. While their pricing is higher than competitors, 100% of reviewers value their service quality and transparency.

See all 3 projects
Reviews mention High-quality work

Global Bilgi has consistently received high praise for delivering high-quality work, as evidenced by a long-standing partnership with LifeCell. Clients commend their ability to exceed revenue targets, with one instance noting a 20% increase despite remote work challenges. The company is recognized for its transparency, adaptability, and innovative approach, which has significantly contributed to client success. Overall, the sentiment reflects strong satisfaction with their service quality and effective project management.

Telesales & Customer Service for Telecommunications Company

5.0 Apr 7, 2021

Global Bilgi has a great combination of price, service quality, and process transparency. These three main pillars are what helps us meet our targets. Global Bilgi is a professional company that does not just deliver services, they bring you results. Instead of offering textbook solutions, they can build your business processes from scratch.

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2 of 2 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Telecom Service Provider

5.0 — Global Bilgi served as the call center partner to a telecommunications service provider. They offered 24/7 customer service support for a variety of issues using their own scripts. Read more

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Evoice

4.5 27 reviews

Undisclosed

Undisclosed

250 - 999

Services provided

55% Call Center Services

25% Customer Service Outsourcing

20% Transcription

Focus Areas

40% Answering services

33% Inbound appointment scheduling

27% Virtual receptionist

Evoice is a provider of Contact Center Services, specializing in Customer Support Services and Inbound Call Center solutions. The company is praised for its reliable and high-quality service, with clients reporting significant time savings and satisfaction. Approximately 100% of reviewers commend Evoice for their outstanding customer service and effective call handling.

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Reviews mention Professional

Evoice has consistently received positive feedback regarding their professionalism. Clients have noted their prompt communication and adherence to project timelines, which fostered a productive working relationship. Specific instances highlighted include their ability to handle complex challenges with a composed demeanor, ensuring clarity and confidence throughout the project lifecycle. Overall, the sentiment reflects a strong appreciation for Evoice's professional approach, making them a favorable choice for potential clients.

Call Routing Makes it a Great Tool

4.0 Jun 22, 2017

The Evoice team demonstrated a high level of professionalism throughout our engagement. Their attention to detail and commitment to meeting deadlines was impressive. We appreciated their ability to communicate clearly and effectively, ensuring that all project requirements were fully understood and met.

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Evoice Has Great Sound Quality

5.0 Jun 21, 2017

Evoice consistently delivered professional service, showcasing their expertise and dedication to quality. Their team was responsive and adapted quickly to our needs, providing solutions that were both innovative and practical. Their professionalism was evident in every interaction and deliverable.

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Easy to Use and Cost Effective Service

4.5 Jun 21, 2017

Working with Evoice was a seamless experience due to their professional approach. They were punctual and well-prepared for all meetings, which facilitated a smooth project flow. Their thorough understanding of our industry further highlighted their professional competence.

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10 of 27 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Answering Services for Finance Branch

4.5 — Read more

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North Little Rock, Arkansas (1)

Tampa, Florida (1)

Athens, Georgia (1)

Asheville, North Carolina (1)

Jackson, Tennessee (1)

New Britain, Connecticut (1)

Burbank, Illinois (1)

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Veta Virtual

5.0 54 reviews

$1,000+

Undisclosed

10 - 49

Toronto, Canada

Services provided

85% Call Center Services

15% Customer Service Outsourcing

Focus Areas

20% Answering services

50% Virtual receptionist

30% Inbound appointment scheduling

Veta Virtual is a highly acclaimed provider of Contact Center Services, specializing in handling inbound and outbound call operations across various industries. Reviews indicate that 100% of clients commend their responsiveness and professionalism, with many highlighting their seamless project management and adaptability. Clients appreciate their expertise in Customer Support Services, contributing to significant improvements in call handling efficiency and client communication.

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Reviews mention Accessible

Clients consistently praised Veta Virtual for their accessibility and commitment to service. One reviewer highlighted the CEO's availability and responsiveness, stating, 'Andy did a great job... and was always available.' This sentiment reflects a strong dedication to client communication and support, contributing to a positive overall experience. The direct and flexible project management style further underscored their accessibility, making it easy for clients to engage with their services.

Business Services for Software Development Company

5.0 Aug 8, 2021

Style was direct and flexible. Andy did a great job of setting things up for us, and ensuring that we'd get the most out of their services. Communicated via Slack and phone, worked well and was always available.

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37 of 38 Call Center Services reviews are 5 stars

3 new reviews for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Virtual Assistant for Boutique Law Firm

5.0 — Veta Virtual acts as a boutique law firm's virtual receptionist. They schedule meetings for attorneys and attorneys and maintain a single calendar of meetings and provide warm transfers of each Read more

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3 of 3 reviews are 5 stars

3 new reviews for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 3 times in the past 6 months

In the last six months, Veta Virtual has garnered positive feedback for its responsiveness and effective communication. Clients noted significant improvements, such as reducing missed calls from 35% to 2% and facilitating business growth without additional resources. One client highlighted their detail-oriented approach, while another praised their reliability and adaptability. Overall, reviews consistently reflect satisfaction with Veta's service quality, culture fit, and professionalism, with no major areas for improvement identified.

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United States (22)

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Verbatim Virtual Receptionists

4.8 2 reviews

$1,000+

< $25 / hr

10 - 49

Thatcham , England

Services provided

68% Call Center Services

12% Sales Outsourcing

10% Back Office Outsourcing +1

10% Customer Service Outsourcing

Focus Areas

24% Answering services

58% Virtual receptionist

18% Inbound appointment scheduling

Verbatim Virtual Receptionists is a company specializing in Contact Center Services, including Call Handling and Customer Support Services. Reviews indicate a high satisfaction rate, with 100% positive feedback highlighting their seamless integration, professional service, and responsiveness to client needs. Their ability to handle increased call volumes and maintain service quality even during crises is particularly noted as impressive.

See all 2 projects
Reviews mention Easy to reach

Clients have expressed a positive sentiment regarding the accessibility of Verbatim Virtual Receptionists. One review highlighted their responsiveness to feedback and the ease of communication, stating they are 'easy to talk to.' Additionally, the personal touch and understanding of client needs were noted as impressive. Overall, clients appreciate their availability and willingness to improve processes based on client input, indicating a strong commitment to effective communication.

Call-Answering for Education Software Developers

4.5 Apr 21, 2020

When we pass on feedback from our customers, they’re responsive and work to improve their processes. They’re easy to talk to. The team is personable and approachable.

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1 of 2 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Overflow Call Handling for Outsourcer

5.0 — An IT outsourcer hired Verbatim Visual Receptionists to answer calls from its clients. They automatically create call tickets with the relevant information, which they integrate into the CRM Read more

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Northern Lights Technology Development

5.0 6 reviews

$5,000+

$25 - $49 / hr

250 - 999

Services provided

10% Call Center Services

10% Application Management & Support

10% Application Testing +7

10% Custom Software Development

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% Sales Outsourcing

10% UX/UI Design

10% Web Development

Focus Areas

50% Answering services

50% Inbound appointment scheduling

Northern Lights Technology Development is a software development company specializing in custom solutions such as hotel management systems, RPA software, MES systems, and WMS. The company consistently receives positive feedback, with 100% of reviewers praising their professional talent, effective communication, and problem-solving capabilities. Clients highlight their ability to streamline operations, improve efficiency, and provide reliable, high-quality services.

See all 6 projects
Reviews mention Results-oriented

The feedback regarding Northern Lights Technology Development highlights their results-oriented approach, with clients noting significant improvements in efficiency and error reduction post-implementation of RPA solutions. One client emphasized the 'remarkable implementation effect,' which enhanced business efficiency and compliance, while another praised their ability to customize RPA software to meet specific needs. Overall sentiment is highly positive, with no reported areas for improvement.

Billing Automation for Manufacturing Company

5.0 Feb 28, 2022

Finally, the project had remarkable implementation effect, which not only improved business efficiency and shortened business processing time, but also effectively avoided human errors and improved compliance.

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Suzhou, China (1)

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Davinci Virtual Office Solutions

4.5 20 reviews

Undisclosed

< $25 / hr

50 - 249

Salt Lake City, UT

Services provided

100% Call Center Services

Focus Areas

50% Answering services

50% Virtual receptionist

Davinci Virtual Office Solutions specializes in Contact Center Services, providing Customer Support, Inbound and Outbound Call Center, and Telephonic Support. Their reviews highlight exceptional customer service and efficiency, with 100% of reviewers praising their promptness and professionalism. Clients note significant cost savings and improved call management, with 90% mentioning seamless call handling and a marked reduction in missed calls.

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Reviews mention Accessible

Clients consistently commend Davinci Virtual Office Solutions for their accessibility and responsiveness. One client noted, 'They are immediately available to my customers,' highlighting their prompt communication and support. Additionally, the dedicated service line and regular updates reinforce their commitment to client engagement. Overall, the sentiment regarding accessibility is highly positive, with clients appreciating the professional service and ease of interaction.

Virtual Receptionist & Office Services for Medical CRM Company

5.0 Sep 26, 2018

They’re immediately available to my customers, and callers don’t know they're speaking with a virtual secretary. I often get comments about how well-staffed we are and how nice they are on the phone. They reach out from time to time, and we have a dedicated service line we can call if we need them.

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7 of 16 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Virtual Answering Services for Mental Health Medical Clinic

5.0 — Using a script, Davinci Virtual Office Solutions follows industry best practices while answering phones for a mental health and substance abuse clinic. They take messages and relay them to the Read more

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Fort Lauderdale, Florida (1)

Miami, Florida (3)

Panama City, Florida (1)

Decatur, Georgia (1)

Kansas City, Missouri (1)

Austin, Texas (1)

Ames, Iowa (1)

Chicago, Illinois (1)

East Lansing, Michigan (1)

Saginaw, Michigan (1)

Albany, New York (1)

New York City, New York (2)

Santa Monica, California (1)

Provo, Utah (1)

Scottsdale, Arizona (1)

Brazil, Indiana (1)

Lindon, Utah (1)

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HelloSells

5.0 4 reviews

Undisclosed

< $25 / hr

50 - 249

Portland, OR

Services provided

40% Call Center Services

30% Customer Service Outsourcing

30% Sales Outsourcing

Focus Areas

40% Answering services

50% Inbound appointment scheduling

10% Virtual receptionist

HelloSells is a company specializing in Contact Center Services, offering solutions in Inbound and Outbound Call Centers, Customer Support, and Telephonic Support. Reviews highlight their exceptional customer service, efficient call handling, and strong communication skills, with 100% of reviewers noting positive experiences. Clients are impressed by their adaptability and the professional appearance they bring to businesses, resulting in improved sales conversions and operational efficiency.

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Reviews mention Accessible

Clients consistently highlight HelloSells' exceptional accessibility and communication. One CEO noted, "Their availability and communication are their team’s most impressive qualities," emphasizing the prompt responses and personal interactions. Unlike other companies, HelloSells ensures clients do not face long wait times or impersonal email exchanges. Overall, the sentiment is highly positive, with clients appreciating the dedicated support and responsiveness from HelloSells' team.

Virtual Answering Services for Financial Services Co

5.0 Jan 21, 2020

Availability and communication are their team’s most impressive qualities. They have good lines of communication headed by real people. I don’t sit on the phone waiting for them to answer. I don’t send emails to an unknown source. Other companies don’t provide much communication, but HelloSells gives great customer service.

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4 of 4 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Virtual Answering Services for Financial Services Co

5.0 — HelloSells provides virtual answering services to prevent unanswered client calls for a financial solutions company. They integrated services with a CRM, offer technical tutorials, and manage IT Read more

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Charlotte, North Carolina (1)

Athens, Ohio (1)

Cincinnati, Ohio (1)

Philadelphia, Pennsylvania (1)

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Tasks Expert- A Virtual Assistant Company

5.0 36 reviews

$5,000+

< $25 / hr

250 - 999

Kalyan, India

Services provided

25% Call Center Services

15% Back Office Outsourcing

10% Customer Service Outsourcing +5

10% Finance & Accounting Outsourcing (FAO)

10% Graphic Design

10% Sales Outsourcing

10% Web Design

10% Web Development

Focus Areas

10% Answering services

80% Virtual receptionist

10% Inbound appointment scheduling

Tasks Expert- A Virtual Assistant Company specializes in Contact Center Services, offering solutions like Customer Support Services and Telephonic Support. Their reviews reflect overwhelmingly positive feedback, with 100% of reviewers noting their ability to exceed expectations and deliver results promptly. Notably, 50% of reviewers highlighted their impressive balance between data-driven strategies and personalized customer care.

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2 of 2 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Mattress Retailer

5.0 — Tasks Expert- A Virtual Assistant Company managed a mattress retailer's call center operations. The team handled customer inquiries, order placements, payment processing, and product Read more

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16 of 16 reviews are 5 stars

2 new reviews for Call Center Services services

$10,000 – $49,000 avg. project cost

Reviewed 16 times in the past 6 months

In the past six months, Tasks Expert has received positive feedback for their tailored approaches and effective project management. Clients from diverse sectors praised their ability to enhance lead generation, customer support, and operational efficiency. For instance, a COO noted significant improvements in lead quality and sales cycles, while a hotel director highlighted the success of an AI chatbot in reducing wait times and enhancing guest interactions. Overall, clients appreciated their responsiveness and dedication, though some mentioned minor areas for improvement in documentation processes.

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Australia (2)

Belgium (1)

Canada (3)

France (1)

New Zealand (3)

Switzerland (1)

United States (9)

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Evateck

5.0 4 reviews

$1,000+

< $25 / hr

50 - 249

Fort Lauderdale, FL

Services provided

15% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +3

10% IT Managed Services

10% IT Staff Augmentation

5% Business Consulting

Focus Areas

45% Answering services

40% Virtual receptionist

15% Inbound appointment scheduling

Evateck is a professional Contact Center Services provider specializing in Customer Support Services, including inbound call center and telephonic support. Reviews indicate a highly personalized approach and expert handling of customer queries, with a 100% positive feedback rate highlighting their tailored strategies, reduced response times, and improved customer satisfaction. Their flexibility and alignment with client values are particularly noted.

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Reviews mention Adaptable

Evateck has received positive feedback regarding their adaptability in client projects. A Project Manager from Midzhur Management Construction highlighted their 'customized approach, proactive problem-solving, flexibility, and adaptability' as impressive traits. The company's ability to tailor support strategies to meet specific business needs significantly enhanced customer satisfaction. Overall, clients feel that Evateck effectively responds to their evolving requirements, demonstrating a strong commitment to accommodating client demands.

Customer Support for Ammunition Manufacturing Company

5.0 Apr 6, 2024

We are impressed by their customized approach, proactive problem-solving, flexibility, and adaptability. So far our cooperation with Evateck has been great and there's not really anything to complain about. If we had to choose one thing - it would be the lack of Chinese language support services as we have a number of customers from that region.

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2 of 2 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Web Development Agency

5.0 — Evateck provides call center services for a web development agency. They handle all incoming calls and messages via phone, live chat, and email and provide customer support services for existing Read more

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Bulgaria (1)

Poland (1)

United States (2)

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Upstream BPO

5.0 11 reviews

$1,000+

Undisclosed

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

65% Call Center Services

25% Sales Outsourcing

10% Social Media Marketing

Focus Areas

67% Answering services

33% Virtual receptionist

Upstream BPO specializes in Contact Center Services, offering Customer Support Services through Inbound and Outbound Call Centers. Across reviews, 100% of clients highlight their professionalism, flexibility, and cost-effectiveness in managing calls and improving customer service operations. The company demonstrates exceptional customer care capabilities, contributing to enhanced client retention and lead generation, with no notable areas for improvement reported by clients.

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Reviews mention Easy to reach

Clients consistently commend Upstream BPO for their accessibility and responsiveness. One CEO noted, 'Every time I've phoned, I've been able to get through to them since I have a direct line.' The company effectively manages communication through both phone and email, ensuring no missed calls. Overall, the sentiment reflects a strong appreciation for their easy-to-reach nature, contributing significantly to client satisfaction and project success.

Call Center Services for Healthcare Company

5.0 Mar 5, 2024

Every time I've phoned, I've been able to get through to them since I have a direct line. We can talk over the phone if necessary, but email is our main method of communication.

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6 of 6 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

BPO Services for Wellness Center

5.0 — Upstream BPO provides ongoing BPO services for a wellness center. They’re mainly in charge of setting appointments and handling customer care support on a 24/7 basis. Read more

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Malaysia (2)

United States (6)

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Intellink

5.0 6 reviews

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Services provided

25% Call Center Services

40% Back Office Outsourcing

20% Customer Service Outsourcing +1

15% Sales Outsourcing

Focus Areas

33% Answering services

34% Virtual receptionist

33% Inbound appointment scheduling

Intellink is a versatile service provider specializing in customer support and data annotation. The company has received overwhelmingly positive feedback, with approximately 95% of reviewers highlighting their efficiency, responsiveness, and cost-effectiveness. Clients consistently praise Intellink's ability to deliver high-quality services promptly, with several noting their adeptness in handling tasks without delay, supporting both small projects and broader operational needs.

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Reviews mention Accessible

The overall sentiment regarding Intellink's accessibility is highly positive. Clients commend the company's commitment to providing continuous support, with one client noting that Intellink's operators were available 24/7 and effectively addressed client needs. Feedback highlights the high satisfaction with the customer service's availability and the efficiency in handling support tasks. However, some clients expressed a desire for support in local Eastern European languages, which was not available at the time.

BPO Services for Renewable Energy Company

5.0 Jul 15, 2021

Intellink is connected to Adverio and the clients 24/7. Initial training of two weeks was done with the full engagement of the Intellink’s operators and a project manager. With the project ongoing they address our experts on a case-by-case basis with mail or calls, when deeper expertise in the field (chemistry, engineering etc.) is required by clients.

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OBI Services

5.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

35% Call Center Services

35% Back Office Outsourcing

10% Content Marketing +2

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

35% Answering services

35% Inbound appointment scheduling

30% Virtual receptionist

OBI Services is a dynamic company offering comprehensive support in media content creation, video editing, graphic design, marketing automation, and administrative tasks. Reviewers praise their efficiency, versatility, and personalized service, with nearly 100% of feedback highlighting their exceptional project management and ability to meet diverse needs. Their adaptability and commitment to client satisfaction are recurring themes, though some note room for improvement in weekend availability and talent retention.

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Reviews mention Adaptable

Clients frequently commend OBI Services for their adaptability and willingness to learn new skills. One client noted, "They can do ANYTHING!" highlighting their openness to training and quick assimilation of new tasks. Additionally, they praised the team for streamlining processes and providing timely support, stating, "They have truly saved me from missed deadlines countless times." Overall, the sentiment reflects a strong appreciation for the company's flexibility and commitment to client success.

Video Mktg, Graphic & Web Design for Content Creation Firm

5.0 Jul 30, 2024

The most impressive thing to me about OBI Services is that they feel like family. Kristine has been my account manager from the very beginning and over 2 years, we've grown to know each other so well and I simply love the personable touch. Beyond that, I have countless tickets that have ended with statements like, "Wow team! My mind is blown." Their deliverables continue to get better and better over time. They adapt well and they speak extremely well english. Anytime they didn't know how to support me in a task given, they were easy to provide feedback and instruction to and they were quickly supporting me. They transition well and they find ways to improve processes. I simply couldn't imagine doing business without them.

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MySource Solutions

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Kansas City, MO

Services provided

40% Call Center Services

20% Finance & Accounting Outsourcing (FAO)

15% HR Consulting +2

15% Web Development

10% Back Office Outsourcing

Focus Areas

100% Answering services

MySource Solutions is a lead generation company known for its exceptional organizational skills and competitive pricing. Their team is highly responsive, available 24/7, and consistently delivers results, with positive feedback from 100% of reviewers highlighting their ability to provide a significant return on investment. Clients appreciate their attentive listening and adaptability to client needs.

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Rubbics

5.0 3 reviews

$1,000+

$25 - $49 / hr

50 - 249

Pensacola, FL

Services provided

15% Call Center Services

20% Search Engine Optimization

20% Web Development +3

15% Content Marketing

15% Graphic Design

15% Social Media Marketing

Focus Areas

100% Answering services

Rubbics is a digital marketing company specializing in social media management. Reviews highlight their professionalism in communication and delivery, with 100% of feedback noting timely and satisfactory project execution. Their competitive pricing is also a recurring theme among clients, making them a favorable choice for budget-conscious businesses.

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Call Point Business Solutions Ltd.

5.0 6 reviews

Undisclosed

< $25 / hr

50 - 249

Dhaka, Bangladesh

Services provided

45% Call Center Services

20% Back Office Outsourcing

10% Customer Service Outsourcing +4

10% Sales Outsourcing

5% Direct Marketing

5% Email Marketing

5% Social Media Marketing

Focus Areas

40% Answering services

40% Virtual receptionist

20% Inbound appointment scheduling

Call Point Business Solutions Ltd. is a company specializing in Contact Center Services, including Customer Support Services, Inbound Call Center, and Outbound Call Center operations. With a strong alignment in company values and culture, they consistently receive positive feedback for their efficient project management and effective communication, contributing to increased customer satisfaction indicators by up to 30 points and a NPS improvement from 45 to 70.

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Reviews mention Innovative

Clients have highlighted Call Point Business Solutions Ltd. for their innovative approach, particularly in enhancing ticket resolution and streamlining agent onboarding. One client noted their 'inventive approach' led to a significant reduction in onboarding time by 40% and an increase in customer satisfaction, reflected in a rise in Net Promoter Score from 45 to 70. Overall, the sentiment is highly positive, with clients expressing satisfaction with the unique strategies employed to achieve notable outcomes.

Call Center Services for Healthcare Tech Platform

5.0 Feb 15, 2024

They took a really inventive approach to improving ticket resolution and expediting agent onboarding. Customer success and customer support combined to produce a unique and incredibly successful holistic strategy. Their remarkable talents were demonstrated by the noteworthy outcomes they produced in lowering the churn rate, raising customer contentment, and raising NPS ratings.

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5 of 5 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Magazine Publishing Company

5.0 — A magazine publishing company has hired Call Point Business Solutions Ltd. to manage client requests. The team offers phone and email assistance in English from 8 a.m. to 5 p.m. CST. Read more

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More responsive than most other service providers

Call Point Business Solutions Ltd. is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Canada (1)

France (1)

Germany (1)

India (1)

United States (1)

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Emenac

4.5 1 review

$1,000+

< $25 / hr

250 - 999

Services provided

50% Call Center Services

35% Customer Service Outsourcing

15% Back Office Outsourcing

Focus Areas

50% Answering services

50% Virtual receptionist

Emenac is a company specializing in Contact Center Services, including Inbound and Outbound Call Center support for customer care and bookings. Their services have reportedly achieved a 90%–95% monthly success rate. Clients commend their management and team discipline, though they express a desire for increased capacity in the future.

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0 of 1 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support & Calling Services for Travel Agency

4.5 — Emenac provides call center services to a travel agency. A team of 15 receives customer calls, handling bookings and providing customer support, as well as making outbound calls in various areas. Read more

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Talk2Rep

4.0 6 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Focus Areas

100% Answering services

Talk2Rep is a proficient provider of Contact Center Services, excelling in inbound and outbound call handling, customer support, and telephonic support. Clients appreciate their efficient systems and dependable customer service, with 100% rating communication highly. The company saves clients significant time and money, with 80% noting cost-effectiveness and increased operational efficiency.

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Reviews mention Unique expertise

Clients express a strong sentiment regarding Talk2Rep's unique expertise, highlighting their dependability and efficiency. One client rated their services a perfect 10 out of 10 for customer service and communication, noting significant time savings of 20 hours per month. Another client emphasized their reliability, stating they avoid 50% of prior workload and save approximately $1,000 monthly. Overall, feedback reflects confidence in Talk2Rep's capabilities and a strong endorsement of their services.

Call Management System Services for Tech Firm

3.5 Nov 2, 2017

The service provider uses a good system, indicating a level of expertise in their operational processes. This suggests their ability to maintain effective and reliable systems is a core strength.

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1 of 5 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Health Care Online Customer Support

4.5 — Read more

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Lexington, North Carolina (1)

Grand Rapids, Michigan (1)

New York City, New York (3)

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Buraq IT Station

4.8 3 reviews

$5,000+

$25 - $49 / hr

50 - 249

Services provided

15% Call Center Services

20% Back Office Outsourcing

15% Web Development +5

10% Logo

10% Mobile App Development

10% Pay Per Click

10% Search Engine Optimization

10% Social Media Marketing

Focus Areas

80% Answering services

10% Inbound appointment scheduling

10% Virtual receptionist

Buraq IT Station offers comprehensive Contact Center Services, Customer Support Services, and Telemarketing Services. Reviews highlight their commitment to quality, attention to detail, and ability to enhance operational efficiency through effective project management. Clients appreciate their responsiveness, professionalism, and dedication to continuous improvement, which result in increased customer satisfaction and cost savings.

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Artera

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Morbio Inferiore, Switzerland

Services provided

10% Call Center Services

90% IT Managed Services

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Artera is a hosting service provider known for its premium support and managed hosting plans, as evidenced by their client reviews. Clients appreciate their quick, competent support, with 100% of reviewers highlighting their impressive expertise and responsiveness. Despite being a pricier option, clients are satisfied with their investment, valuing reliability and peace of mind.

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Hounders

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Porto Alegre, Brazil

Services provided

30% Call Center Services

30% Sales Outsourcing

10% Business Consulting +3

10% Email Marketing

10% Market Research

10% Marketing Strategy

Focus Areas

50% Answering services

50% Inbound appointment scheduling

Hounders is a company specializing in implementing outbound lead generation strategies and enhancing sales effectiveness, particularly through email and telephonic outreach. According to the reviews, they are highly effective, having doubled the number of qualified leads for a client. Approximately 100% of reviewers express satisfaction with their services, noting impressive workflow efficiency and a strong focus on customer acquisition strategies.

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1 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Lead Generation for CRM SaaS Company

5.0 — Hounders is the lead generation partner of a CRM SaaS company. They studied the client’s target market and sales processes, and they implemented a new customer acquisition strategy through email Read more

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Digital Jockey Private Limited

4.5 2 reviews

$1,000+

< $25 / hr

10 - 49

Services provided

45% Call Center Services

45% Sales Outsourcing

10% Search Engine Optimization

Focus Areas

65% Answering services

25% Inbound appointment scheduling

10% Virtual receptionist

Digital Jockey Private Limited, specializing in Contact Center Services, excels in filtering data to identify positive prospects for customer support and telemarketing services. With a 99% success rate in acquiring positive customers from prospects, reviewers commend their timely communication and enthusiasm, highlighting their efficiency and cost-effectiveness.

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Reviews mention Reasonable pricing

Clients have expressed positive sentiments regarding Digital Jockey's reasonable pricing, noting that their services were affordable and provided good value. One client highlighted the cost of their engagement as approximately $500–$700, which they found to be a fair investment given the leads generated. The feedback emphasized that Digital Jockey was more focused on delivering results than on monetary gain, showcasing a commitment to quality service at a competitive price point.

Digital Strategy & Voice Services for SaaS Platform

4.0 Jul 29, 2020

Digital Jockey got a good number of leads in the amount of time given to them. They were always work-minded rather than money-minded, and they were quite affordable as well.

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1 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Leads Filtering & Prospecting for Earthing Mfg Company

5.0 — Digital Jockey is conducting leads filtering and prospecting for an earthing manufacturing company. Their tasks include calling customers, as well as filtering the data list of prospects. Read more

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GravityBPO

4.7 3 reviews

$1,000+

< $25 / hr

50 - 249

Rawalpindi, Pakistan

Services provided

40% Call Center Services

50% Customer Service Outsourcing

5% Sales Outsourcing +1

5% Transcription

Focus Areas

30% Answering services

50% Inbound appointment scheduling

20% Virtual receptionist

GravityBPO is a telemarketing services company specializing in Contact Center Services, providing lead generation through a robust outbound call center. Their reviews highlight a strong ability to analyze and enhance client marketing strategies, resulting in numerous positive leads. While 100% of feedback praises their insightful analysis, there is a noted need for team expansion to improve their service delivery.

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0 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Telemarketing & Lead Generation for IT Firm

4.5 — After conducting an analysis of an IT firm’s business, GravityBPO provided them with telemarketing services to improve the client’s lead generation. Those leads were followed up on by the Read more

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ReceptionHQ

4.2 9 reviews

Undisclosed

Undisclosed

50 - 249

Phoenix, AZ

Services provided

60% Call Center Services

25% Back Office Outsourcing

15% Customer Service Outsourcing

Focus Areas

53% Answering services

27% Virtual receptionist

20% Inbound appointment scheduling

ReceptionHQ is a company specializing in Contact Center Services, particularly inbound call handling and customer support services. The overall feedback from clients is overwhelmingly positive, with users highlighting their services as user-friendly and effective, saving significant time and costs. An impressive 100% of reviewers cite excellent customer service as a strength, though some suggest more personalized features could enhance their offerings.

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Reviews mention Great team

Clients consistently praise ReceptionHQ for their exceptional team, highlighting their quick response times and outstanding customer service. One client noted, 'They are the quickest and best service you can try,' while another emphasized that 'the employees are always in a good mood and they are very kind.' Overall, the sentiment reflects a strong appreciation for the professionalism and dedication of the ReceptionHQ team, positioning them as a top choice for inbound services.

Customer Service and Support Management for Hospitality Firm

4.5 Nov 2, 2017

The employees are always in a good mood and they are very kind.

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2 of 9 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Service and Support Management for Hospitality Firm

4.5 — Read more

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McDonough, Georgia (1)

Knoxville, Tennessee (1)

Aurora, Illinois (1)

Cleveland, Ohio (1)

Hesperia, California (1)

Palmdale, California (1)

Lansdale, Pennsylvania (1)

Chantilly, Virginia (1)

Warrenton, Missouri (1)

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AnswerFone

4.9 8 reviews

$5,000+

< $25 / hr

2 - 9

Services provided

90% Call Center Services

10% Customer Service Outsourcing

Focus Areas

33% Answering services

56% Virtual receptionist

11% Inbound appointment scheduling

AnswerFone is a Contact Center Services provider specializing in Customer Support Services, including Inbound and Outbound Call Centers as well as Telephonic Support. The reviews reflect a strong satisfaction rate, with over 80% of clients praising their professional staff and effective communication. Reviewers consistently mention the company's efficiency in managing calls and its ability to enhance customer service experiences.

See all 8 projects
Reviews mention Well-organized projects

Clients have consistently praised AnswerFone for their well-organized project management and effective communication. One client noted their impressive process and qualified staff, stating they maintained daily contact to address urgent leads. Another highlighted their ability to meet deadlines and the significant time savings achieved, allowing for a focus on higher-level business tasks. Overall, the sentiment reflects strong satisfaction with the structured approach and responsiveness of AnswerFone.

Call Center Services for Development Company

4.5 Feb 6, 2021

We were in touch almost on a daily basis and if required on demand if we had a hot lead. We felt that they had a better process and qualified staff.

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7 of 8 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Development Company

4.5 — AnswerFone handled call center services for a data integration and development company. The client wanted to test the market for a product and service, checking what percentage will be Read more

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Canada (7)

United States (1)

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Call Experts

4.4 16 reviews

Undisclosed

Undisclosed

50 - 249

Charleston, SC

Services provided

85% Call Center Services

15% Customer Service Outsourcing

Focus Areas

43% Answering services

29% Inbound appointment scheduling

28% Virtual receptionist

Call Experts is a company specializing in Contact Center Services, focusing on inbound call handling and customer support. Reviewers consistently praise their ability to meet goals and deliver quality service, with approximately 100% noting their positive impact on efficiency and cost savings. However, some suggest potential improvements in service expansion and call rate optimization.

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Reviews mention Professional

Clients have consistently praised Call Experts for their professionalism, noting their responsive communication and adherence to project timelines. One client highlighted their ability to provide clear and effective solutions, while another emphasized the team's dedication to understanding client needs. Overall, the sentiment reflects a strong appreciation for their professional conduct and commitment to delivering quality service.

Call Experts Provides a Better ROI

5.0 Jun 22, 2017

Call Experts demonstrates a high level of professionalism in their operations. The team is well-organized and communicates effectively, ensuring a seamless collaboration throughout the project. Their attention to detail and commitment to excellence is evident in their work.

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Very Helpful and All Around Good Quality

4.5 Jun 21, 2017

The staff at Call Experts exhibits an impressive degree of professionalism. They handle inquiries with efficiency and courtesy, creating a positive experience for our customers. Their consistent reliability and dedication to providing quality service is commendable.

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6 of 16 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support for Retail Company

5.0 — Read more

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Deerfield Beach, Florida (1)

Americus, Georgia (1)

Atlanta, Georgia (1)

Chattanooga, Tennessee (1)

Leander, Texas (1)

Sugar Land, Texas (1)

Livonia, Michigan (1)

Hoboken, New Jersey (1)

Old Bridge, New Jersey (1)

Columbus, Ohio (1)

Brea, California (1)

Las Vegas, Nevada (2)

Arlington, Virginia (1)

North Conway, New Hampshire (1)

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Face for Business

4.8 3 reviews

Undisclosed

Undisclosed

10 - 49

Burscough, England

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Focus Areas

25% Answering services

50% Virtual receptionist

25% Inbound appointment scheduling

Face for Business is a distinguished provider of Contact Center Services, offering specialized inbound and outbound call handling, customer support, and telephonic support. Reviewers consistently commend their personalized approach, with 100% noting exceptional customer rapport and integration into client teams. Clients report enhanced customer satisfaction and business performance, with seamless communication and management earning high praise.

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Reviews mention Customized support

Clients express high satisfaction with Face for Business's customized support, noting the personalized service provided by dedicated receptionists. One client highlighted their ability to build relationships with callers, creating a seamless experience that feels integrated with their own staff. Feedback emphasizes the importance of effective communication and the reliability of their services, particularly during challenging times like the COVID-19 pandemic. Overall, clients feel that Face for Business delivers exceptional, tailored support, enhancing their operations without any noted areas for improvement.

Virtual Receptionist Services for Accounting Firm

5.0 Feb 28, 2022

The onboarding process is seamless as well; none of our clients have noticed that we’ve switched to using a virtual receptionist, and they’ve even developed great relationships and rapport with the PAs. They even remind us to return some of our customer’s calls when we come back from a holiday. We communicate via emails and phone calls. They’re very good at updating their system according to our schedule and requests.

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2 of 3 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Virtual Receptionist Services for Accounting Firm

5.0 — An accounting firm hired Face for Business to receive, redirect, and log inbound calls. On top of providing information and answering queries, the team also sets appointments on behalf of the Read more

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AnswerHero

4.3 10 reviews

Undisclosed

Undisclosed

50 - 249

Services provided

60% Call Center Services

20% Customer Service Outsourcing

20% Sales Outsourcing

Focus Areas

33% Answering services

34% Virtual receptionist

33% Inbound appointment scheduling

AnswerHero is an inbound call center specializing in customer support services and telephonic support. Their reviews highlight strong customer service and efficient call handling, with approximately 100% of respondents praising their service quality and noting significant time and cost savings. Some customers suggest improvement in pricing, but overall, AnswerHero is highly regarded for its excellent personal contact and community engagement.

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Reviews mention Personable

The overall sentiment regarding AnswerHero's personable approach is highly positive. Clients highlight their 'excellent personal contact' and commend the company's ability to foster strong community collaboration. One client specifically noted the service's effectiveness in enhancing community relationships while also saving significant time and costs. Overall, the feedback underscores a commitment to personalized service and community engagement, making AnswerHero a favorable choice for prospective clients.

Legal Services for Medium-sized Company

4.0 Dec 24, 2017

They provide excellent personal contact. Their service and work in the community are good for everyone.

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2 of 10 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Legal Services for Medium-sized Company

4.0 — Read more

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Zionsville, Indiana (1)

Brooklyn, New York (1)

New York City, New York (1)

Cleveland, Ohio (1)

Mansfield, Ohio (1)

Baldwin Park, California (1)

Gilbert, Arizona (1)

Spokane, Washington (1)

Sudbury, Massachusetts (1)

Englishtown, New Jersey (1)

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Seamless Virtual Assistant

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Services provided

15% Call Center Services

50% Back Office Outsourcing

20% Customer Service Outsourcing +1

15% Sales Outsourcing

Focus Areas

10% Answering services

70% Virtual receptionist

20% Inbound appointment scheduling

Seamless Virtual Assistant is a company specializing in administrative support services, including coordinating email messaging and setting up demo dates. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting their timely delivery, helpful personal interactions, and alignment with client values, resulting in successful project outcomes. Clients consistently express satisfaction with their professionalism and responsiveness.

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Callsite Solutions

5.0 1 review

$10,000+

< $25 / hr

10 - 49

San Salvador, El Salvador

Services provided

40% Call Center Services

35% Customer Service Outsourcing

15% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

35% Answering services

35% Inbound appointment scheduling

30% Virtual receptionist

Callsite Solutions is a company specializing in Contact Center Services, including Inbound and Outbound Call Center operations and Customer Support Services. Reviews highlight their effective project management and impressive connectivity, though some mention delays in scaling up resources. Overall, feedback is positive, with a focus on their ability to handle high call volumes and provide customized solutions.

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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Healthcare Institution

5.0 — A hospital had trouble keeping up with call requests for COVID-19 testing. Callsite Solutions provided outbound call services for sales and lead generation, connecting Avaya PBX directly to their Read more

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Process-Smart

5.0 1 review

$10,000+

< $25 / hr

250 - 999

Valley View, OH

Services provided

15% Call Center Services

25% Back Office Outsourcing

15% Accounting +6

15% Customer Service Outsourcing

10% Search Engine Optimization

5% Content Moderation Services

5% HR Outsourcing

5% IT Managed Services

5% Recruitment Process Outsourcing

Focus Areas

34% Answering services

33% Inbound appointment scheduling

33% Virtual receptionist

Process-Smart is a back-office support company specializing in ERP solutions and data management. Reviewers highlight their professional approach, timely communication, and expertise in ERP systems, with 100% of feedback noting their responsiveness and on-time delivery. Clients appreciate their documented accountability, with one expressing a wish to have partnered with Process-Smart earlier.

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1 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months

In the last six months, client feedback for Process-Smart has been overwhelmingly positive. A recent review highlights their effective back office support, noting a significant reduction in labor and improved reporting. Clients appreciate their professional approach, timely delivery, and responsiveness to project modifications. Notably, their expertise in ERP systems, particularly Aspire Software, and excellent documentation practices stand out. One client expressed a desire to have partnered with them sooner, indicating strong satisfaction with their services.

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Captico Consultancy

5.0 4 reviews

$1,000+

< $25 / hr

10 - 49

Mumbai, India

Services provided

30% Call Center Services

35% Mobile App Development

25% Web Development +1

10% AR/VR Development

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Captico Consultancy is a versatile IT services provider specializing in ERP development, website design, and technical platform design. With a team of 6-10 employees, they are highly regarded for their effective project management and responsiveness, with 100% of reviewers praising their business understanding and technical expertise. The company is noted for its commitment and strong client relationships, with no significant areas for improvement mentioned.

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Reviews mention Accessible

Clients consistently commend Captico Consultancy for their accessibility and responsiveness. One client noted their 'easy accessibility' and 'good business understanding,' highlighting the firm's commitment to clear communication. Additionally, they appreciated the company's ability to effectively address their needs, with timely project management being a key strength. Overall, the sentiment regarding accessibility is highly positive, indicating that Captico Consultancy is attentive and approachable in their client interactions.

ERP Development for IT Staffing Company

5.0 Mar 25, 2023

The company was praised for its easy accessibility, alongside having good business understanding and technical knowledge. They showed an ability to close the loop, which was highlighted by the reviewer as particularly impressive. Such qualities indicate that Captico Consultancy is readily accessible to their clients, ensuring effective communication and project management.

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Perfect Data Entry

4.8 4 reviews

$1,000+

< $25 / hr

250 - 999

Bradenton, FL

Services provided

15% Call Center Services

75% Back Office Outsourcing

10% Customer Service Outsourcing

Focus Areas

100% Answering services

Perfect Data Entry, a company offering comprehensive back office services, is praised for significantly improving efficiency, with clients reporting smoother workflows and increased production. Positive feedback is consistent, with no reviewers identifying areas for improvement. Approximately 25% of clients' internal tasks are streamlined, contributing to enhanced organizational efficiency and cost savings.

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Reviews mention Well-organized projects

Clients consistently praise Perfect Data Entry for their well-organized project management, highlighting the company's ability to deliver quality work efficiently. One client noted, 'They have a sound organization,' which contributed to increased efficiency and revenue. Overall sentiment reflects satisfaction with the structured approach and effective communication, emphasizing the positive impact on clients' operational workflows.

Business Service Data Entry

5.0 Aug 12, 2017

The service provider has demonstrated a sound organization. This has resulted in increased efficiency and production, along with a notable increase in revenue.

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1 of 2 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Document Filing Services for Tech Firm

4.5 — Read more

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Melbourne, Florida (1)

New Orleans, Louisiana (1)

Denver, Colorado (1)

Boise, Idaho (1)

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