LimTC

BACKGROUND

Please describe your company and position.

I'm a Manager at Turnitin

Describe what your company does in a single sentence.

Software Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LimTC to accomplish?

• call center
• Customer support
• lead generation

SOLUTION

How did you find LimTC?

• Online Search
• Referral
• Clutch Site

Why did you select LimTC over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from LimTC were assigned to this project?

19

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired a total team of 19 agents with LimTC. The teams were broken down into Lead Generation, Account Executives and Customer Success agents.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We hired a total team of 19 agents with LimTC. The teams were broken down into Lead Generation, Account Executives and Customer Success agents. Lead Generation team has increased the inflow of leads by roughly 165% since we started working with LimTC. The best year yet the team delivered 230% YoY growth in leads! 

Appointment scheduled to appointment conducted rate was at a staggering 85% where before we could barely achieve 40% The account executive team was responsible for conducting the meetings and basically selling the products. In the first year the team delivered 150% increase from the year before and the following year stood at about the same which is completely fine for us. Customer Success team focused on upselling and cross selling our products, features and various add ons. 

Additionally they were responsible for retaining the customer in case such a situation arised. The team did an amazing job in the up-selling function and our sales jumped and added 70% from the very first year. In regards to retention LimTC implemented “Health checks” and this reduced our customer churn rate from 11% yearly to 5%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered to perfection. The team scaled up and down easily when was required and at one point we had to scale up very quickly where they did an incredible job. They responded to our needs very well and basically led the way from the very start. It’s a team of professionals that truly get to know your business and know their profession to perfection to combine best of the both worlds to drive revenue and results.

What was your primary form of communication with LimTC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

LimTC values closely align with ours and this was impressive to me. During the pandemic and even the war in Ukraine their team stood by their values, supported one another and delivered the same if not better results as if there was no pandemic or war going on. I can only imagine how difficult this was for this and greatly appreciate it.

Are there any areas for improvement or something LimTC could have done differently?

Nothing. They are rockstars, and the world needs to know it! If you need a Lead Generation, Account Executive, or Customer Success team, LimTC is the company for you!

BACKGROUND

Please describe your company and position.

I am the Co-Founder and CEO of Tonkean

Describe what your company does in a single sentence.

Tonkean is a first-of-its-kind process experience platform. With Tonkean, internal teams—like legal and procurement—can build processes people actually follow.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LimTC to accomplish?

• We hired LimTC as an extension of our customer support team. The main goal was to extend our support to cover the 24/7 model.

SOLUTION

How did you find LimTC?

Referral

Why did you select LimTC over others?

Referred to me

How many teammates from LimTC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired 12 Customer support agents at LimTC. The main channel that was used to support our client was via chat (intercom) and also our ticketing system through the salesforce cloud. On average each agent handled on average 30-40 tickets per day. The senior agents also worked via a direct phone line for our VIP customers. LimTC agents were trusted in handling these calls as well. The amount of calls would really vary depending on the customer's needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We do a yearly NPS scoring with our customers and in the first year working with LimTC our customer satisfaction rating increased from 7.7 to 8.4. We truly believe this was due to the amazing work of LimTC team.

We have now decided that by the end of 2023, we would like to double the team size with LimTC. They currently don't know this so it will be a nice surprise. We're noticing a reduction in repeat inquiries from clients by 25% meaning that the questions are being handled well and the client doesn't have to write us again to figure something out.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on all promises which was very surprising. In our field, you get used to delays because of unforeseen circumstances but with LimTC was never the case. They staffed quickly and handled customer requests professionally, and overall they have become a true extension of our business.

What was your primary form of communication with LimTC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their senior management are true professionals with vast backgrounds in the SaaS industry and banking. We all know that Ukraine has a full-scale war that broke out 2 months after we started working with LimTC and we were very worried that we had made a mistake because it would impact team performance. We were wrong. 

LimTC had a business continuity plan in place and continued to deliver picture-perfect customer support. To say that we were impressed is to say NOTHING! We're glad the team is safe and do everything we can from our end to also support them during these difficult times.

Are there any areas for improvement or something LimTC could have done differently?

No advice - you guys rock!

BACKGROUND

Please describe your company and position.

I am the CEO of SAP Canada

Describe what your company does in a single sentence.

We specialize on IT Services and IT Consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LimTC to accomplish?

• We hired LimTCt to accomplish specific goals and objectives related to outsourcing IT services and IT consulting.
• Our primary aim was to streamline our IT operations, enhance efficiency
• To improve overall performance in our company's technological infrastructure.

SOLUTION

How did you find LimTC?

Online Search

Why did you select LimTC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from LimTC were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

It involved conducting a thorough analysis of our existing IT infrastructure, identifying areas for improvement, and implementing strategic solutions to optimize performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced a significant reduction in system downtime, leading to increased productivity and improved employee satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LimTCt's project management was exemplary. They consistently delivered items on time and ensured effective communication throughout the project.

What was your primary form of communication with LimTC?

Email or Messaging App

What did you find most impressive or unique about this company?

They've truly lived up to their guarantee of providing excellent outcomes, ensuring that our objectives were not only met but exceeded.

Are there any areas for improvement or something LimTC could have done differently?

We didn't come across any critical flaws or things LimTCt could have done differently during our engagement with them.

BACKGROUND

Please describe your company and position.

I am the Senior Manager of Call Centre Operations of Peerspot.com

Describe what your company does in a single sentence.

I collected reviews of tech companies and published them for other users to learn more about them.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LimTC to accomplish?

• To collect reviews via the phone, via the Call Center.

SOLUTION

How did you find LimTC?

Online Search

Why did you select LimTC over others?

Good value for cost

What was the size of LimTC’s team?

11-25

What was your primary form of communication with LimTC?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

Coordinating expectations and building common goals, while understanding that the goal is realistic. Close and collaborative work befitting partners. From recruitment through training to dismissal due to low quality of representatives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reaching targets on a monthly basis.
• Meeting our quality expectation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very professional and super flexible management for different requests and needs of the business. Very kind and always available, easy to communicate.

What did you find most impressive or unique about this company?

The fact that even during the last year and the war in their country, we did not feel any damage to the business, despite all the challenges that I know were there. Their uncompromising professionalism is highly valued in our company.

Are there any areas for improvement or something LimTC could have done differently?

I don't have a point for improvement, mainly because everything I asked of them was answered adequately for me, so I can't think of anything they need to improve.

BACKGROUND

Please describe your company and your position there.

I was working as an International Marketing Consultant for multiple global brands based in Berlin, Germany. I was given budgets to handle lead generation from international markets outside of Europe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LimTC?

We hired them for performance based campaigns and their lead generation capabilities is not just admirable in quantitative but also in qualitative fashion.

What were your goals for this project?

We always had strong sales target to achieve. What makes them invaluable is their generosity to support more than expected to deliver always an overwhelming outcome. It was only this which kept our business relationship going healthy.

SOLUTION

How did you select this vendor?

It was through a recommendation via an expert within my network. I only had to try them blindly due to the trust on my network. And experimenting was basically the key to help them prove what they are capable of.

Describe the scope of their work in detail.

I must admit that I might have underestimated them a bit but not after I saw the outcome and heard their inferences during first review meeting. It was very insightful and thought provoking to try different communication approaches rather than having to worry about the channels.

What was the team composition?

3 key team members. General Manager, Account Manager and Sales Advisor. Their combined dedication and mind gave a lot of quick insights about multiple markets that we dealt with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Lead volumes went up by 65% towards the end and also the quality by 50%. This combination is invaluable increase for especially the educational related brands that I was dealing with at that time.

How effective was the workflow between your team and theirs?

Timely feedback and thoughtful learning was their noticeable skills. I do not see anything more than this being a requirement.

What did you find most impressive about this company?

The Email DB is probably one of their greatest asset. What distinguishes them is their generosity to give more than asked in most cases. I think that makes them special and that becomes a reason for me to write this review purely.

Are there any areas for improvement?

I am in doubt if I can think of any improvement tips for them right now as I seemed to have a very smooth business relationship with them. But I guess they should value themselves more to get paid more and eventually keep their employees more happier and healthier.