Content Writing Services for Inbound Marketing & IT Company

Their project management is top-notch. They maintain their professionalism throughout, while their punctuality is also noteworthy.

Outsourcing Project for Warehousing Company

They were very professional and willing to understand our business. Also, they're great communicators and let us know about possible delays.

Staff Augmentation for Home Management App Company

Unity has delivered on their promise of a seamless outsourcing experience, making it easier for us to integrate external support into our workflows. Their professionalism, responsiveness, and expertise have reinforced our confidence in their ability to support our growing needs. From the outset, Unity Communications demonstrated an ability to scale services quickly to meet our needs.

Billing Services for Mental Health Services Company

The professionalism of the staff and the candidates that are selected for recruitment is impressive. All the personnel we have worked with are knowledgeable and incredibly friendly. The team has been courteous and diligent throughout the process and the numerous onboarding of new team members.

Customer Service Outsourcing for Breastfeeding Product Brand

Unity has managed the project well. They’ve been reliable with delivering tasks on time, and their team is always responsive to our needs. When we had issues, like with one of the agents not performing as expected, they handled it quickly and professionally to keep things running smoothly. Communication has been open and helpful, with regular check-ins that make it easy to stay aligned and keep improving together.

HR, R&D & Customer Service Support for Green Technology Co

The company is so invested in our success. They became part of our corporate team immediately, rather than acting as an external consultant. As a large focus of their role with us is customer service, this is incredibly important to us and our brand.

Executive Assistance for Strategy Consultancy

Being a solopreneur can be really lonely: I’m really enjoying Ellie’s teamwork and enthusiasm for our work subject matter. Ellie and I communicate daily about priorities and progress, with a weekly meeting with our full team.

Administrative Support for Concierge Medicine Practice

The leadership team was intimately involved during the onboarding process and attended the initial meetings to ensure alignment and role clarity. My VA is outstanding! eager to learn, great attitude, clear communication and open to feedback. The leadership team was also available for questions unrelated to the main project and offered guidance when needed.

Staff Augmentation for Technology Consultancy

Prialto provides excellent services, and their assistants work together as a team to create solutions to the problems we encounter. Their account and delivery teams have been invaluable in recommending effective ways to address issues that my assistant and I experience. They value creating SOPs and guidance for repeating tasks - I value this approach as it brings a system to tasks I was handling one-off, without my needing to create all the structure.

App Management & Support for Learning Tech Company

The consultant demonstrates proactiveness, attention to detail, and is able to work even in a time zone completely different from the main team's. We're more than satisfied with SupportYourApp's services and can evaluate the consultant’s work and dedication as 10/10.

Call Center Services for E-Learning Software Company

They are experts in customer support. They try to take our system for supporting our customers to the next level.

Inbound, Outbound, & Back Office for Pain Management Practice

The team is very technically savvy, always looking for ways to leverage cutting-edge trends and solutions. Their team members regularly attend conferences to expand their portfolio of skills and capabilities. They consistently offer valuable suggestions and recommendations, which speaks to their impeccable customer service.

Digital Marketing, SMM & SEO for Software Solutions Company

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.

Customer Support for Marketing & Advertising Company

Very enthusiastic people who are very proactive and keen to always help. This proactive attitude was evident throughout our collaboration, ensuring that our needs were met promptly and efficiently. Their dedication to maintaining open lines of communication facilitated a seamless working relationship.

Content Mktg & Call Center Services for Cashback Gaming Co

Ongoing Enhancement: Their proactive approach continuously improves workflows for optimal results. This proactive stance was instrumental in driving project efficiency and creating capacity. By anticipating potential challenges and addressing them in advance, Hugo ensured a smooth progression of our project.

Staff Aug & Content Moderation for Blockchain Technology Co

Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve. Their proactive mindset was evident in the suggestions they provided over time, which set them apart from previous outsourcing partners. This approach not only enhanced project outcomes but also fostered a strong collaborative spirit.

CX Outsourcing for Financial Services Firm

Hugo transformed our global operations with impressive results: Reduced partner integration time from 3 weeks to 1 week. Established support coverage across 8 languages serving 3 new global markets. Improved customer Net Promoter Score from 52 to 78. Decreased customer churn by 17% through proactive success management. Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.

Data Entry & Management for Real Estate Agency

The attention to detail and accuracy really stood out. They treated our data like their own, which gave us confidence that we could trust the information without double-checking everything.

Back-Office Outsourcing & SMM for Staffing Agency

Since bringing our virtual assistants on board, they consistently show up each day ready to tackle their tasks with enthusiasm and a proactive mindset. Their dedication shines through as they often offer assistance beyond their primary responsibilities, suggesting improvements and contributing innovative ideas that positively impact the team. They demonstrate a remarkable commitment to our success, consistently going above and beyond to ensure tasks are completed efficiently while supporting their colleagues whenever possible.

Marketing Support & Copywriting for Sales Rep Firm

Dar has been amazing! She’s a talented writer, a self-starter, and a true team player. She doesn’t wait for direction—she takes initiative, jumping right into outlines and ideas.

Customer Service & Back Office Outsourcing for Transportation Company

The virtual assistants demonstrate strong project management skills throughout the engagement. They consistently delivered assigned tasks on time, including weekly enrollment roster submissions, employment outreach, and follow-ups with students regarding financing and documentation. Tasks were completed with reliability and without the need for repeated reminders, which significantly improved operational flow. They were also highly responsive to our evolving needs. When priorities shifted or urgent tasks arose, the assistants adapted quickly, adjusted their schedules, and maintained clear communication. Their willingness to take initiative and respond promptly helped us maintain momentum on time-sensitive projects. What stood out most about this company was the consistency, reliability, and initiative shown by their team — especially in a remote support setting. They didn’t just wait for instructions; they anticipated needs, followed up on their own, and provided meaningful support without constant oversight. Additionally, as the scope of their responsibilities grows, it may be helpful to incorporate more structured progress check-ins or weekly status summaries to ensure alignment and give us a clearer view of ongoing efforts.

Virtual Assistant Services for Roofing Company

Whenever I had urgent requests or changes to the project scope, the VA was quick to accommodate them, often providing solutions or alternatives promptly. So, the combination of efficient project management, on-time delivery, and proactive responsiveness contributed greatly to the success of our collaborations, allowing me to focus on higher-level strategic tasks while feeling confident that my day-to-day operational needs were being expertly handled. Their proactive communication and ability to handle unforeseen challenges made them a valuable partner throughout the project.

SMM Services for ABA Therapy Services Company

Rochelle communicates proactively, keeping me updated on progress and making sure any adjustments or last-minute needs are handled quickly and efficiently. Bree, our Client Success Manager, regularly checks in to ensure everything is running smoothly and that we’re completely satisfied. Their responsiveness, attention to detail, and commitment to meeting deadlines have made the entire process stress-free and highly effective.

B2B Phone Sales Team Dev & Mgmt for VoIP Telecom Provider

The engagement from the team was very good. They delivered what was promised on time and with very good results. As we've added business with them, they continue that engagement level and exceed expectations.

B2B Phone Sales Team Dev & Mgmt for VoIP Telecom Provider

The level of engagement from their CEO down to their operations/QA team showed they understood sales, outbound sales, telco, and how our business needed to operate immediately.

Finance & Accounting Outsourcing for Recruitment Services Co

They're a dedicated team to help with the hiring and onboarding process.

Candidate Matching for Recruitment Advertising Solution

Wing Assistant cares about the success of our company. Very helpful and cooperative. No - we are expanding Wing Assistants into different departments of our company to discover how else they can help us hit our goals in 2023.

Data Annotation Services for Software Engineering Firm

Their excellent communication skills not only make things clear but also create a collaborative environment. Their careful attention to detail is noticeable, showing their commitment to delivering high-quality work. Additionally, their proactive approach of seeking direction when unsure demonstrates a dedication to precision and a desire to go above and beyond expectations. In summary, these qualities make the company a reliable and client-focused partner in all aspects of their work.

Phone Screening & Triage Support for Public University

Our online enrollments grew each year that we worked with them. We launched academic teaching locations in 17 states and our online presence for students rose significantly. We had double-digit growth every year. In total, they increased by around 20%.

Phone Screening & Triage Support for Public University

We were blown away by how great they performed during the partnership. They were able to spot trends and warn us of potential problems before they became significant issues. We’ve contracted larger companies for the same service and have never been as satisfied as we were with Xact Telesolutions.

Recruitment Services for Web3 E-Commerce Agency

Sharkhelpers has been very proactive when it comes to messaging us and coordinating calls and tasks. We're very impressed with Sharkhelper’s level of productivity. They do thorough research and always make themselves available throughout the day.

Staffing Services for AI-Assisted Matching Platform

Sharkhelpers demonstrated strong project management throughout the engagement. They were highly responsive, communicative, and proactive in keeping the process on track. Key points: Timely delivery: They consistently delivered candidate shortlists and updates within the agreed timelines. As our needs evolved, they were quick to adjust the candidate profile and sourcing strategy. Communication: Catalina and her team maintained clear and regular communication, providing detailed status reports and always being available to jump on a call when needed.

Market Research for Parking & Storage Marketplace

What did you find most impressive about them?

Growth Hub had a good management team and communication.

Recruitment Services for Financial Services Company

We have found SVC an extremely well organized and communicative team. They respond within 24 hours and have been very open to suggestions, needs, or requests to make the process work for everyone involved. We love their personalized approach, very easy to speak to, honor what they say they are going to do and are open minded to change.

Call Center Services for Software Dev Company

ROI CX Solutions’ project management has been solid overall, with strong flexibility and accommodation to our unique needs. We experienced a slight setback early on in recruiting the right talent, but that seems to be on track now that we’ve dialed in the ideal agent persona. They’ve delivered on time after the initial hiccups, meeting key milestones despite the challenges. ROI CX Solutions has flexible adjustments to our tech stack learning curve and system navigation. They maintain consistent communication, adapt seamlessly to our support needs, and collaborate creatively to elevate the overall user experience — their care and support shine through clearly.

Virtual Reception Services for Law Practice Firm

Extremely effective. Smith.ai is excellent at providing feedback and making corrections when necessary.

Receptionist Services for Intellectual Property Law Firm

Great. They are very easy to contact and they are very responsive.

Chat Solutions for Marketing & Advertising Firm

There was minimum interaction because they really go out of their way to make the process clear and easy to implement. The services website backend has lots of tooltips and how-to guides to help you along the way.

Call Center Services for Small Law Firm

Incredibly effective; in fact, I wrote a panicked email over the weekend that was outside Smith.ai's normal business hours. I needed to change some call routing on the fly over a weekend. I figured I'd have to wait until Monday morning but a Smith.ai Senior Account Rep called me on a Sunday, yes a Sunday!, to walk me thru how to make the changes I needed.

Call Center Services for Legal Firm

Working with Smith A.I. has been amazing. Even though we are on different coasts, I've never had a problem getting someone on the phone to change workflows or instructions.

Back Office Outsourcing for Fitness Equipemnt Repair co

The quality of applicants stands out. Quick delivery and responses to all assigned tasks.

Customer Support Services for Oil & Gas Company

They are impressively fast and reliable. Everything we agreed on was executed fast and seamless. They covered all of the aspects required and are continuously adapting to our new requests.

AI Dev, IT Services & Big Data Consulting for E-Commerce Company

The team demonstrated strong project management practices throughout the engagement. They worked with clear timelines, scoped requests effectively, and consistently delivered SQL outputs on or ahead of schedule. For larger or more complex requests, they communicated progress proactively and set realistic expectations, which helped us plan around dependencies with internal teams and customers. Overall, their project management approach combined timeliness, flexibility, and transparency, making them a reliable partner in supporting both our internal and customer data needs.

Staff Augmentation Services for Gaming Co

The team managed tasks effectively, communicated clearly, and adapted quickly to our changing priorities. Deliverables were consistently on time, and they responded to our requests with flexibility and professionalism.

Back Office Outsourcing for Locksmith Company

Their project management was highly organized, with all tasks and calls handled on time. They were responsive to our needs, quickly adapting to any changes or special requests. I am most impressed by their ability to handle calls professionally while maintaining a friendly tone.

Call Center Services for Construction Management Software Co

Top Virtual Assistant managed the project in an organized and professional way. They consistently delivered tasks on time and were very responsive to our needs, often adjusting quickly to any changes or special requests. Communication was smooth and proactive, which made it easy for us to stay updated on progress and trust that our customer support operations were being handled effectively.

Call Center & Sales Support Services for Locksmith Company

The engagement delivered clear, measurable results. Our customer response times improved significantly because calls were answered promptly and professionally. We also saw an increase in qualified leads and scheduled appointments, which directly contributed to stronger sales opportunities. The project management was very smooth. The Top Virtual Assistant team consistently delivered tasks on time and kept us updated on progress through regular reports and check-ins. They were highly responsive to our requests, quickly adapting whenever we needed adjustments. Most impressive was their professionalism and commitment to understanding our business needs. Unlike many service providers, they didn’t just complete tasks, they acted like a true extension of our team.

Call Center & Sales Support for Logistics Company

The outcomes became obvious and quantifiable. Our calling time was greatly reduced as all calls were answered within a short time in a professional manner and this enhanced customer satisfaction. We have also received a significant gain in legitimate leads and appointments to be scheduled that resulted in improvements in sales opportunities in the logistics segment. Moreover, their comprehensive reporting enabled us to monitor growth closely and gain new insight on the impact on customer retention as well as on growing sales.

Call Center & Sales Support for Logistics Company

Their management of projects was very good. The Top Virtual Assistant team completed all train of tasks without any delay and had regular reports and check-ins. They are receptive to our demands and accommodative whenever we needed some modifications, which is quite essential in rapidly moving logistics.

Customer Service Support for Real Estate Agency

CCIG Group demonstrated strong project management skills from the very beginning of the cooperation. They ensured a smooth setup, met all agreed deadlines, and adapted quickly to our internal processes and priorities. Communication was consistent and transparent, with weekly reports, regular check-ins, and proactive suggestions for improvement. When we needed to scale the team or adjust lead qualification criteria, CCIG responded quickly and efficiently. Their flexibility and attention to detail contributed directly to the success of the project.

Customer Service Outsourcing for Consumer Electronics Co

Their multichannel operational scope, sales results, and consistency over several years are unmatched. Their flexibility and ability to co-create and optimize processes make them a reliable strategic partner. Service delivery is strong. Their proactive collaboration in co-developing processes helped streamline our operations.

Call Center & Customer Service Outsourcing for Automotive Company

The CCIG team proactively communicated progress, quickly adapted to any changes in scope or priorities, and maintained a collaborative approach that made the entire process smooth and efficient. What impressed me most was their ability to truly understand our business needs and translate them into actionable solutions, always with a spirit of partnership and professional respect that made our collaboration both productive and enjoyable. Flexibility to Stellantis needs.

Call Center Services for Telecommunications Company

CCIG provides a dedicated team of 35 consultants and 2 team leaders who coordinate daily operations, monitor KPIs, and implement corrective actions when needed. Reporting is regular, transparent, and geared toward quick decision-making. Cooperation runs smoothly, and their flexible approach allows effective adaptation to changing business needs. They have their own quality control unit and deliver reports on quality indicator.

Call Center Services for Telecommunications Company

The longevity of the cooperation and consistent delivery of high-quality services for over a decade. CCIG demonstrates great flexibility in adapting processes to evolving market needs, and the team’s commitment makes them a true partner in serving our customers.

Architectural Design & CRM Consulting for Real Estate Co

Their attention to detail in CRM management ensured nothing slipped through the cracks. Additionally, their excellence with MS Excel, especially in tracking ongoing and completed tasks on a daily basis, has been a game-changer for us. Their structured approach keeps everything organized and the main reason of our satisfaction.

Customer Service Outsourcing for E-Commerce Platform

Michelle and Jerick are not only easy to communicate with but also a pleasure to work with. The onboarding process was smooth and well-organized, allowing us to integrate our new customer service team within just two weeks of initial contact.

Customer Support & Call Center Services for SEO Company

Their project management approach was organized and proactive. Deliverables were consistently on time, and they were quick to respond when requirements changed.

Recruitment Process Outsourcing for Consulting Company

ITELENCE’s responses are always timely. We communicate via email and messaging apps.

Staffing Services for Outsourced Recruitment Services Co

TAM Solutions' team has a way of showing they are invested in our success. Their resources are top notch not matter what part of the globe they come from. The consistency in the calibur of talent is extremely impressive.

Robotic Process Automation for Cloud Computing Company

Team with very deep technical knowledge of the tools with good experience doing similar implementation both internally and externally with other customers.