Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.
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$1,000+$25 - $49 / hr250 - 999
Services provided
Data Dimensions is a Janesville, Wisconsin-based Transcription company. They offer Transcription and Document Digitization & Management and were launched in 1982.
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$1,000+< $25 / hr50 - 249Dubai, United Arab Emirates
Services provided
Hi Menus is a Business Consulting and Document Digitization & Management company based in Dubai, United Arab Emirates. The team offers Business Consulting and Document Digitization & Management.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
See all 177 projectsRemote CoWorker is a virtual assistant service company offering comprehensive administrative support, task management, and project coordination across various industries, including healthcare, real estate, and legal services. The company is highly praised for its efficiency, responsiveness, and ability to improve clients' operational workflows. Across reviews, over 90% of clients express satisfaction with the proactive, reliable, and professional service provided, highlighting significant improvements in productivity and organizational efficiency.
$1,000+< $25 / hr250 - 999Hatboro, PAServices provided
See all 11 projectsHelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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$1,000+< $25 / hr10 - 49Bitola, North Macedonia
Services provided
Jupiter BPO, a phone answering service, was founded in 2021. The team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Buenos Aires, Argentina
Services provided
Transvalores, a Customer Service Outsourcing company, is based in Buenos Aires, Argentina. Founded in 1998, the team focuses on Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999Aqaba, Jordan
Services provided
See all 1 projectsWe are a Outsourcering company focused on call center, social media and new economy, market-disrupting, and technology companies to own interaction custody, complete complex tasks, and grow their
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$1,000+< $25 / hr2 - 9
Services provided
See all 1 projectsCallenta is an international remote call center offering 24/7 inbound and outbound support, live chat, CRM integration, and multilingual assistance in English, Russian, and Turkish. We specialize
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$1,000+$25 - $49 / hr2 - 9Jagodina, Serbia
Services provided
Almi Remote Assistant Services is a Back Office Outsourcing company in Jagodina, Serbia. Established in 2017, the team focuses on Back Office Outsourcing and Call Center Services.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
$10,000+< $25 / hr250 - 999San Pablo City, PhilippinesServices provided
See all 52 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
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Undisclosed< $25 / hr2 - 9Colombo, Sri Lanka
Services provided
Established in 2020, SkillStates is a Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing and Call Center Services.
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$1,000+Undisclosed2 - 9Bilthoven, Netherlands
Services provided
LeadWarmr is a call center and Sales Outsourcing company. They are headquartered in Bilthoven, Netherlands, and their services include Call Center Services and Sales Outsourcing.
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Featured
What are Featured Providers?
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 23 projectsRemote Team Solutions is a staffing and recruitment company specializing in remote team management and virtual assistance. Reviews suggest a high level of client satisfaction, with 100% of reviewers praising their responsiveness, cost-effectiveness, and cultural alignment. Clients consistently highlight the company's trustworthiness and ability to exceed expectations, which has fostered long-term partnerships across various industries.
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$1,000+< $25 / hr2 - 9Cheltenham, England
Services provided
Reliance International Limited, a Back Office Outsourcing and Customer Service Outsourcing company, was launched in 2019. The company offers Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Lytchett Matravers, England
Services provided
Launched in 2022, Receptionality is a call center service and Customer Service Outsourcing company. The small team focuses on Call Center Services and Customer Service Outsourcing.
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Undisclosed$25 - $49 / hr2 - 9Cheadle, England
Services provided
Snappy Assistance is an answering service company. They are in Cheadle, England and have small team. They offer Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Answering service Flexi-Hub is located in Dublin 8, Ireland. They specialize in Call Center Services and Back Office Outsourcing and were founded in 2023.
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$25,000+$50 - $99 / hr2 - 9Pyrmont, Australia
Services provided
Answering service company and Sales Outsourcing company Real Leads was launched in 2013. The team offers Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
OutPro is a Cebu City, Philippines-based call center. They focus on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9
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Launched in 2024, rethinkCX is a small telephone answering service and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Affinity BPO Hub is a small Customer Service Outsourcing company founded in 2024. Their team specializes in Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9
Services provided
Ergon Business Solutions is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and are located in Birmingham, Alabama.
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$1,000+< $25 / hr2 - 9
Services provided
TasksACE is a Back Office Outsourcing and Customer Service Outsourcing company launched in 2021. The company specializes in Back Office Outsourcing and Customer Service Outsourcing, and is small.
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$5,000+< $25 / hr2 - 9
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Founded in 2022, Arise Virtual Staff is a Back Office Outsourcing company. The firm provides Back Office Outsourcing and Call Center Services, and is small.
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$1,000+< $25 / hr2 - 9
Services provided
Phone answering service and Back Office Outsourcing company ORAS, OPC. Was founded in 2024. The agency focuses on Call Center Services and Back Office Outsourcing, and is small.
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Undisclosed< $25 / hr2 - 9
Services provided
Established in 2025, AppointiX is a small Customer Service Outsourcing company. Their team offers Customer Service Outsourcing and Sales Outsourcing.
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Undisclosed$25 - $49 / hr2 - 9
Services provided
Global Admin, a small call center, is based in Springfield Lakes, Australia. The team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
Located in Kingston, Jamaica, Javexa Connect is a small call center service. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
Callvix Solutions is a telephone answering service and Customer Service Outsourcing company. They specialize in Call Center Services and Customer Service Outsourcing and are located in Cairo, Egypt.
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UndisclosedUndisclosed2 - 9
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Call center service Flexitelco was established in 2024. The small team offers Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
Ondata is a small Customer Service Outsourcing company established in 2022. Their services include Customer Service Outsourcing and Sales Outsourcing.
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Undisclosed< $25 / hr2 - 9
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OWL CALL LTD is a call center service established in 2025. Their team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
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Launched in 2023, Assistant Aly is a small Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
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Undisclosed< $25 / hr2 - 9
Services provided
TrustCallPro is an answering service company. They specialize in Call Center Services and Back Office Outsourcing and were founded in 2025. The company is in Zagreb, Croatia.
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$1,000+< $25 / hr2 - 9
Services provided
OFFSHORES SUPPORT is a call center and Back Office Outsourcing company. Their team is headquartered in ঢাকা, Bangladesh and focuses on Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr2 - 9
Services provided
Small call center EdgeRise, is located in rego park, New York. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
F&H BPO Solutions is a Back Office Outsourcing company. Their small team is in Lahore, Pakistan. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+$100 - $149 / hr2 - 9
Services provided
Founded in 2024, CAB Sales Consulting is a small Sales Outsourcing and telephone answering service. Their services include Sales Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9
Services provided
Launched in 2025, ATOPSIO is a small Back Office Outsourcing company. Their team offers Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Cairo, Egypt
Services provided
Quick Tech Solutions is a call center service. They focus on Call Center Services and Back Office Outsourcing and were established in 2025.
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$5,000+< $25 / hr2 - 9Capas, Philippines
Services provided
Hivecx is a Sales Outsourcing company. The team offers Sales Outsourcing and Call Center Services and is located in Capas, Philippines.
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$1,000+$25 - $49 / hr2 - 9Berlin, Germany
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The Happy Customers is a Customer Service Outsourcing company. Established in 2026, the firm is in Berlin, Germany. Their team provides Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Chennai, India
Services provided
Legends Loop Billing Services is a small Chennai, India-based telephone answering service and Back Office Outsourcing company. The team provides Call Center Services and Back Office Outsourcing.
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$5,000+$25 - $49 / hr2 - 9
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SHIVARADHY PROJECTS AND ENGINEERS PRIVATE LIMITED, a call center service, is headquartered in Delhi, India. The team provides Call Center Services and Back Office Outsourcing.
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$1,000+$50 - $99 / hr2 - 9Los Angeles, CA
Services provided
Agent360, a telephone answering service and Customer Service Outsourcing company, was launched in 2026. The firm provides Call Center Services and Customer Service Outsourcing, and is small.
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$1,000+< $25 / hr2 - 9
Services provided
Reddot Assist Pte Ltd is a Back Office Outsourcing company. Based in Singapore, Singapore and Santa Maria, Philippines, the company offers Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Cape Town, South Africa
Services provided
See all 1 projects121 BPO is a business process outsourcing company. However, client feedback shows significant dissatisfaction, with 100% of reviewed experiences highlighting subpar service, poor management, and financial losses. Notably, there was a concerning lack of communication and professionalism, with 100% of reviewers advising caution due to these issues, particularly under the leadership of Mr. Waldo W.
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UndisclosedUndisclosed10 - 49
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See all 1 projectsGemFind Digital Solutions is a web design company specializing in site development and UX customizations. Their reviews highlight superior industry knowledge and professionalism, with 100% positive feedback regarding their ability to meet deadlines and respond effectively to client needs. All reviewers noted the absence of any areas for improvement, indicating high client satisfaction.
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UndisclosedUndisclosed10 - 49
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Sales Generation Services is a call center. The team is headquartered in Rochester Hills, Michigan, and their services include Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Prishtina, Kosovo
Services provided
Homex Virtual Agency is an Email Marketing company. They offer Email Marketing and Call Center Services and were founded in 2019. The agency is located in Prishtina, Kosovo.
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Undisclosed< $25 / hr10 - 49
Services provided
TIMES BPO, a Market Research company, was established in 2011. The team provides Market Research and Call Center Services and is headquartered in New Delhi, India.
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$1,000+< $25 / hr10 - 49
Services provided
NorthOak is a Back Office Outsourcing company. They are based in Toronto, Canada. Their team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed$100 - $149 / hr2 - 9Amsterdam, Netherlands
Services provided
Netherlands Virtual Office is an Amsterdam, Netherlands-based Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
See all 1 projectsBigArena Fulfillment is a logistics and fulfillment company that efficiently manages logistics for European markets, supporting brands with scalable solutions. The reviews highlight their professional service, impressive software, and significant impact on reducing operational costs. Positive feedback is evident, with customers appreciating their flexibility and communication, though a suggestion for enhancing their sales team was noted.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.8/40.019.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.6/40.018.4/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.5/40.020/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.6/40.017.6/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.6/40.017/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.5/40.019.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.4/40.017.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.4/40.017.8/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34/40.016.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing
Latest BPO Articles
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.