Customer Service Outsourcing
Less than $10,000
Jan. - Feb. 2024

0.5

Quality: 0.5

Schedule: 0.5

Cost: 0.5

Willing to Refer: 0.5

"While we had hoped to achieve cost savings by outsourcing with 121BPO, the reality proved otherwise."

Jan 29, 2024

CEO, Immigration Services Company

Anonymous

Other industries
Israel
11-50 Employees
Online Review
Verified

121 BPO provides outsourced staff augmentation services for an immigration services company. They outsourced a team composed of six people.

Regrettably, the efforts by 121BPO fell short of expectations, with challenges in managing the project effectively, resulting in significant financial losses. The difficulties in project management and some professional conduct issues contributed to a strain in the relationship.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of a consulting company

Describe what your company does in a single sentence.

Immigration services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 121 BPO to accomplish?

Saving money
Performance
Outsourced

SOLUTION

How did you find 121 BPO?

Online Search

Why did you select 121 BPO over others?

Close to my geographic location
Great culture fit
Other

How many teammates from 121 BPO were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted to outsources one of our department. A team of 6 people.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The amount of sales, dials, training etc

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our collaboration with 121BPO fell significantly below our expectations. The service provided was consistently subpar, marked by a lack of effective management oversight. Regrettably, the managerial team, particularly Mr. B, failed to properly supervise their agents, resulting in a lack of cohesion and inadequate team management.
Despite an initially promising impression, the quality of service deteriorated significantly over time. While we had hoped to achieve cost savings by outsourcing with 121BPO, the reality proved otherwise. Our company incurred substantial financial losses, further compounded by the unexplained disappearance of our deposited amount of 4,600 USD.
It is disconcerting to note that attempts to reach out have been unsuccessful, indicating an unusual and unprofessional conduct by 121BPO. In light of these experiences, we strongly advise exercising caution when considering any engagements with 121BPO, especially under the ownership of Mr. Waldo W.

What was your primary form of communication with 121 BPO?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

After working with them for 2 months, nothing.

Are there any areas for improvement or something 121 BPO could have done differently?

Management.

RATINGS

1.0

121 BPO

South Africa Outsourcing Company

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121 BPO Reviews

Customer Service Outsourcing for Immigration Services Co

BACKGROUND

OPPORTUNITY / CHALLENGE

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Locations (1)

121 BPO

South Africa Outsourcing Company

1 Locations

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Focus

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121 BPO Reviews

Customer Service Outsourcing for Immigration Services Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

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Location

Locations (1)

Contact

Connections