Customer Service Outsourcing for Immigration Services Co
- Customer Service Outsourcing
- Less than $10,000
- Jan. - Feb. 2024
- Consulting
- Israel
- 11-50 Employees
- Online Review
- Verified
121 BPO provides outsourced staff augmentation services for an immigration services company. They outsourced a team composed of six people.
Regrettably, the efforts by 121BPO fell short of expectations, with challenges in managing the project effectively, resulting in significant financial losses. The difficulties in project management and some professional conduct issues contributed to a strain in the relationship.