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Get a custom proposalCustomer experience consulting by CX operators
rethinkCX is a Toronto customer experience consultancy run by operators who led CX at Canada Goose, Mejuri and Lululemon. We work with small and mid-market companies that are too small for a CX team and too big to wing it.
What we do:
- CX Assessment: a fixed-scope, 6-week diagnostic with interviews, data review, findings and a prioritized roadmap
- Contact center and support operations: QA, workforce management, KPIs
- Helpdesk and AI agent selection and rollout
- Voice of the customer programs and customer journey mapping
- Call center outsourcing advice: requirements, RFPs, vendor selection
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Min project size
$5,000+
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Hourly rate
Undisclosed
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Employees
2 - 9
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Year founded
Founded 2024
Service Lines
- AI Consulting
- 20%
Select Focus Area
- AI Expertise
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- AI Consulting Focus
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- AI Deployment
- 60%
- AI Strategy
- 40%
- Business Consulting Focus
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- Business Process Management Consulting
- 20%
- Sourcing and Procurement Consulting
- 20%
Industries
- Retail
- 25%
- eCommerce
- 25%
- Consumer products & services
- 15%
- Hospitality & leisure
- 15%
- Financial services
- 10%
- Medical
- 10%
Clients
No Clients have been added yet…
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