Contact The Happy Customers
Get a custom proposalYour Outsourcing Partner for Customer Support
The Happy Customers UG (haftungsbeschränkt) is a Berlin-based service company specializing in customer support and customer experience services.
The company operates with a remote-first, asset-light business model, allowing flexible scaling and low fixed costs.
Built for German SMEs. Designed for Scale.
German businesses face rising labor costs, multilingual challenges, and increasing customer expectations. We help you deliver exceptional customer experience without the complexity of building in-house teams.
SERVICES OVERVIEW
End-to-End Customer Support Services
Inbound Customer Support
24/7 multilingual voice support handling inquiries, complaints, and technical issues.
Email & Ticket Support
SLA-driven, documented, and auditable customer communication.
Live Chat Support
Real-time customer engagement with trained agents.
Outbound Communication
Follow-ups, confirmations, reminders, and retention calls.
Social Media Support & Moderation
Brand-safe customer interaction and content moderation.
Case Management
Structured escalation, prioritization, and reporting.
Service Model
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Remote-first operations
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Flexible staffing based on demand
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EU-based employees and contract agents
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Scalable service capacity
All services are delivered using documented processes and quality standards and comply with GDPR and German data protection requirements.
Start with 1 agent. Scale only when you’re confident.
14-Day Customer Support Pilot
Test Our Support With Real Customers — No Long-Term Commitment
Not sure if outsourcing customer support is right for your business?
Our 14-day live support pilot lets you experience our service in real production before making a decision.
We don’t offer demos or promises — we deliver real customer support, inside your systems, with your customers.
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Min project size
$1,000+
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Hourly rate
$25 - $49 / hr
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Employees
2 - 9
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Locations
Berlin, Germany
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Year founded
Founded 2026
1 Locations
- Berlin , Germany
Service Lines
No Focus Areas have been added yet…
Industries
No Industries have been added yet…
Clients
No Clients have been added yet…
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Our Story
Vision:
To become a trusted customer experience partner for European businesses.
Mission:
To help businesses retain and delight customers through efficient, multilingual, and process-driven support solutions.
Our Values:
✅ Trust, Security & Compliance
✅ Customer Experience First
✅ Quality & Operational Excellence
✅ Integrity & Transparency
✅ Multilingual & Cultural Expertise
✅ Technology-Driven Innovation
✅ Agility & Scalability
✅ People, Wellbeing & Growth
Meet the Team
Kishore Kumar NaamojuFounder & Managing Director
16+ years in customer operations across international organizations. Helping German and European businesses deliver reliable, compliant, high-quality customer support that protects brand reputation and builds long-term relationships.
What Sets Us Apart
Start with just 1 Agent
Start Small. Scale When Ready.14 Day Customer Support Trial
14-Day Customer Support Pilot — Risk-FreeLanguages We Support
We provide customer support in 45+ European and global languages.Locations (1)
Contact The Happy Customers
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