Top Chat Support Services in the United States
From Silicon Valley startups to Fortune 500s in New York, the United States sets the bar for customer experience at scale. U.S.-based chat support agencies help brands respond in real time, convert browsing into sales, and deliver frictionless care across web, mobile, and social.
On Clutch, you can compare verified providers by reviews, case studies, industries served, languages, and tool integrations. Our vetting process highlights proven results, SLAs, security practices, and sector expertise—so you can quickly shortlist partners that match your budget, volume, and tech stack. Use filters to narrow by 24/7 coverage, bilingual teams (English–Spanish), ecommerce specialization, or platforms like Zendesk, Intercom, and Salesforce. Start with these curated directories:
• Chat Support Companies in San Francisco
• Chat Support Companies in New York
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$1,000+< $25 / hr1,000 - 9,999Burnsville, MN
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See all 2 projectsThe Connection is a specialized company providing inbound answering services to enhance customer-business integration and improve productivity. Reviews highlight their adaptability and efficiency, with a 100% positive feedback rate mentioning their ability to save significant time and costs. Clients praise their flawless execution and innovative customer service strategies, consistently meeting or exceeding expectations without any need for improvement.
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$10,000+< $25 / hr250 - 999Las Vegas, NV
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See all 7 projectsLiveSalesman is a Customer Service BPO that specializes in Customer Support Outsourcing and Call Center Solutions. Overall, their services are well-received, with 80% of reviewers highlighting their responsiveness and ability to adapt quickly to unique client needs. Some variability in representative performance was noted, though issues were generally addressed promptly.
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UndisclosedUndisclosed50 - 249Margate, FL
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See all 20 projectsAnswering Service Care is a Customer Service BPO specializing in call center outsourcing and remote customer care solutions. The company is praised for its professional and thorough services, with 100% of reviewers highlighting its 24/7 availability and bilingual support. Clients appreciate the ease and efficiency of their customer support services, though some minor internal training issues were noted.
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$1,000+$25 - $49 / hr50 - 249New York, NY
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See all 1 projectsBoldly is a back-office service provider that offers stability and helps firms enhance customer service by handling approximately 30% of their workload. While clients appreciate their stability and hardworking nature, there is room for staff improvement. Overall, 100% of the feedback highlights stability as a key strength, though there are minor concerns about ease of collaboration.
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Undisclosed< $25 / hr50 - 249Portland, OR
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See all 4 projectsHelloSells is a virtual customer service provider specializing in call handling and integration services for various business needs. Across multiple reviews, clients have praised HelloSells for their professionalism, effective communication, and responsive customer service. Approximately 90% of feedback highlights their strong availability and ability to improve sales conversions and operational efficiency, while a small percentage notes minor limitations in their scripting capabilities.
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$1,000+< $25 / hr250 - 999Princeton, NJ
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See all 20 projectsBackoffice Pro is a company specializing in providing comprehensive back-office and administrative support services. Across their reviews, the company is praised for its professionalism, flexibility, and efficiency, with 100% positive feedback on their ability to enhance operational workflows and reduce administrative burdens. Notably, 70% of reviewers commend their cost-effective solutions and cultural fit, highlighting their consistent quality and timely delivery of tasks.
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$1,000+< $25 / hr10 - 49Capon Bridge, WV
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See all 7 projectsBungee (formerly Direct Answer) is a customer service outsourcing company providing call handling, billing support, data processing, and donor management services. The reviews reflect strong positive feedback, with approximately 90% of clients praising their responsive communication, tailored solutions, and high-quality support. Clients appreciate Bungee's ability to quickly adapt to changes and maintain seamless integration with their processes, resulting in enhanced efficiency and customer satisfaction.
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Undisclosed< $25 / hr10 - 49Birmingham, AL
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See all 4 projectsLambent Marketing is a comprehensive marketing consultancy specializing in branding, marketing strategy, and business process outsourcing. The reviews indicate a 100% positive feedback rate, with clients praising their expertise, seamless communication, and ability to deliver tailored solutions. Approximately 75% of reviewers highlight their impressive project management and adaptability in meeting business needs. Lambent Marketing is commended for providing a holistic service that consistently meets or exceeds client expectations.
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$1,000+< $25 / hr1,000 - 9,999Wexford, PA
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See all 9 projectsIntegra Global Solutions is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviewers commend the company's reliability, accuracy, and efficient project management, noting that tasks are consistently completed on schedule and with attention to detail. Over 80% of reviews highlight their effective communication and cost-effective services, although some suggest improvements in proactive scheduling and workflow optimization.
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$1,000+$100 - $149 / hr50 - 249Arlington, VA
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See all 7 projectsSalaria Sales Solutions is a business development sales support firm specializing in lead generation, appointment setting, and outbound sales engine management. The company has received overwhelmingly positive feedback from reviewers, with clients highlighting their professionalism, proactive communication, and ability to exceed expectations in generating qualified leads. Notably, 100% of reviewers emphasize their effective project management and adaptability, leading to significant improvements in sales pipelines and business growth.
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$1,000+< $25 / hr10 - 49Sayreville, NJ
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See all 2 projectsAMBSI Inc. is a specialized revenue management company offering comprehensive solutions for navigating complex payor processes in the healthcare sector. Clients consistently praise their ability to streamline billing and invoicing, with 100% of reviews highlighting their effectiveness in reducing claims liability and identifying errors.
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$250,000+$25 - $49 / hr250 - 999Miramar, FL
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See all 3 projectsArise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.
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$1,000+< $25 / hr1,000 - 9,999Clovis, NM
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See all 2 projectsYour Service VA is a virtual assistance company specializing in appointment scheduling services. According to feedback, 100% of reviewers, including an executive from American Mane, report satisfaction with their timely delivery and value for cost. The company is praised for meeting expectations and maintaining effective communication through email and messaging apps.
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$5,000+$150 - $199 / hr2 - 9Inglewood, CA
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See all 13 projectsCX Collective is a company specializing in Customer Support Outsourcing and Customer Service BPO, delivering comprehensive CX strategies and solutions. According to the reviews, they are highly responsive, meet all deadlines, and maintain stellar communication. Their expertise in CX design and execution is highly praised, with 100% positive feedback on their ability to align with client goals and provide exceptional service.
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$1,000+< $25 / hr10 - 49Baltimore, MD
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See all 3 projectsRemSource is a professional back-office service provider specializing in phone support, email management, and medical billing. They are highly regarded for their customer care and efficiency, with reviews highlighting their ability to free up client time and increase productivity. Approximately 100% of reviewers noted their professionalism, while 67% mentioned improved workflow and communication. Consistency across operators was identified as an area for improvement by one reviewer.
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$1,000+< $25 / hr10 - 49Pasadena, CA
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See all 6 projectsGlobalityNet Outsourcing and Consulting offers comprehensive Customer Care Outsourcing services, including back office support and call center functions. Clients appreciate their professional approach, strong attention to detail, and effective communication. The company is recognized for aligning well with client values and providing good value for cost, leading to improved processing times and increased deal closures.
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$1,000+< $25 / hr10 - 49Phoenix, AZ
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See all 3 projectsRemote Ops Solutions is a Customer Support Outsourcing company specializing in virtual assistant placement and administrative support. Reviewers highlight their expertise in sourcing exceptional talent, with 100% positive feedback on their ability to manage tasks like email management and client communications. Clients appreciate their clear communication and project management skills, which enable them to focus on higher-level business activities.
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$1,000+< $25 / hr10 - 49Dallas, TX
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See all 3 projectsKore BPO is a business process outsourcing company specializing in recruitment, marketing support, and call management services. The majority of the reviews are overwhelmingly positive, with clients praising their cost-effectiveness, punctual project delivery, and strong communication skills. Over 80% of reviewers highlight their ability to achieve targets and integrate seamlessly with client operations.
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$10,000+< $25 / hr250 - 999Valley View, OH
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See all 1 projectsProcess-Smart is a back-office support company specializing in ERP solutions and data management. Reviewers highlight their professional approach, timely communication, and expertise in ERP systems, with 100% of feedback noting their responsiveness and on-time delivery. Clients appreciate their documented accountability, with one expressing a wish to have partnered with Process-Smart earlier.
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$1,000+< $25 / hr50 - 249Overland Park, KS
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See all 4 projectsHyre is a reputable Customer Service BPO specializing in outsourced customer support and remote customer care solutions. Their reviews highlight a 100% satisfaction rate, with clients praising their efficiency, professionalism, and ability to match companies with suitable virtual assistants. Notable themes include high ratings, cost-effectiveness, and alignment with company values, underscoring their strong reputation in customer service outsourcing.
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UndisclosedUndisclosed10 - 49Brooklyn, NY
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See all 2 projectsWe give the formula for succeed for Small and Medium Business owners. Not merely in business, but also in life. We have been working for years with many sectors like Mortgage, Virtual Assistant,
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Undisclosed$25 - $49 / hr10 - 49Pittsburgh, PA
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See all 6 projectsVirtual Assist USA is a customer service outsourcing company providing comprehensive services such as CRM updates, scheduling, and email management. Clients highlight their flexibility, timely delivery, and positive impact on customer satisfaction, with 100% of feedback reflecting an overall satisfaction with their services and no areas for improvement mentioned.
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$5,000+< $25 / hr10 - 49Miami, FL
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See all 3 projectsALPHA BPO Corp is a dedicated call center and customer support service provider, specializing in outsourced customer and IT support. With a remarkable 100% positive feedback from clients, they are praised for their industry expertise, efficient workflow, and collaborative approach, often exceeding expectations by offering insightful business improvement suggestions. Clients frequently mention their professional handling of calls and seamless integration as an extension of their own teams.
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$1,000+$25 - $49 / hr2 - 9Weatherford, OK
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See all 1 projectsNelson & Co Solutions is a technical consulting firm specializing in setting up and optimizing systems for e-commerce platforms like Shopify. Reviewers consistently praise the company's professionalism, communication, and impactful solutions, with 100% positive feedback highlighting their ability to improve business operations and customer satisfaction. The company's genuine commitment to client success is a recurring theme.
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$25,000+< $25 / hr50 - 249Lehi, UT
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See all 1 projectsBoomsourcing is a lead generation company that excels in improving client leads and sales. Reviews highlight a 120% improvement in lead generation and an 85% increase in sales, with 100% of reviewers noting effective communication and engagement. Positive feedback underscores their strong alignment with client values and goals.
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$1,000+< $25 / hr10 - 49Sycamore, IL
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See all 2 projectsRozlin Financial Group, Inc. is a debt collection agency that specializes in collecting uncollectable accounts for various businesses. Across their reviews, clients commend their high collection success rate, efficient communication, and responsiveness. Approximately 100% of reviewers noted positive outcomes in collection efforts, with suggestions for improvement mainly focusing on the need for more accessible online reporting tools.
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$1,000+< $25 / hr10 - 49Denver, CO
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See all 1 projectsVonBridge Solutions is a Customer Service BPO that specializes in providing Contact Center Agents and Virtual Assistants. Reviewers commend their reliability, quick adaptation to business needs, and effective communication. Approximately 100% of feedback highlights their professionalism and the positive impact on operational efficiency, particularly in areas such as appointment scheduling and customer inquiry management.
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$50,000+< $25 / hr50 - 249San Jose, CA
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See all 1 projectsSuccessLink Outsourcing is a company specializing in financial management and property management support services. The overall feedback from client reviews is overwhelmingly positive, with 100% of reviewers highlighting their exceptional organization, technical proficiency, and reliability. Clients particularly commend their impressive communication and execution skills.
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$1,000+Undisclosed10 - 49Irvine, CA
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See all 1 projectsHelpt is a Customer Support Outsourcing firm providing Remote Customer Care and Call Center Solutions. Reviews indicate a 100% positive experience, with clients highlighting their effective after-hours call screening and emergency response management. The company's team is praised for professionalism, promptness, and adaptability, consistently ensuring optimal outcomes for their clients.
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$1,000+< $25 / hr50 - 249Miami, FL
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See all 2 projectsGIC BPO LLC is a social media management company lauded for its excellent communication and timely delivery of services. With 100% positive feedback, clients appreciate the company's strong cultural fit, alignment of values, and cost-effectiveness. The firm effectively supports growth and time management objectives for its clients.
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$1,000+$25 - $49 / hr10 - 49Philadelphia, PA
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See all 6 projectsAnswerFront is a Customer Support Outsourcing company that excels in providing comprehensive Call Center Solutions and Customer Service BPO. Their clients report significant improvements in customer satisfaction and operational efficiency, with increased client satisfaction rates by 20%-25% and lead conversion rates by 15%-25%. The commitment to quality and seamless project management is frequently highlighted across reviews, with no notable areas for improvement.
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$1,000+< $25 / hr10 - 49New York, NY
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See all 16 projectsRemoteReps247 is a lead generation company, as reflected in their reviews. The feedback is largely negative, with approximately 70% of reviews criticizing their lack of delivery, accountability, and transparency. However, 30% of reviews report successful lead generation and commend the company for responsiveness and effective project management, highlighting a disparity in client experiences.
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$1,000+< $25 / hr2 - 9Manhattan Beach, CA
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See all 2 projects89Bots.com is a chatbot development company specializing in customer support automation. They are praised for their modern vision and efficient project management, delivering a working prototype within two weeks. Reviewers highlight their transparent communication and effectiveness, with no negative feedback reported. This track record suggests a 100% satisfaction rate among clients.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
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See all 2 projectsVinsiAI is a Customer Service Outsourcing company specializing in call center solutions and customer care outsourcing. The company is praised for its responsiveness and ability to provide cost-effective, AI-driven customer support services, with 100% positive feedback from reviewers highlighting its seamless implementation and high customer satisfaction. Notably, 100% of reviewers emphasize the impressive natural voice integration and effective project management.
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UndisclosedUndisclosed10,000+Sacramento, CA
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See all 1 projectsModSquad offers Customer Support Outsourcing, including handling consumer inquiries through calls and emails for various clients. Reviews highlight their ability to maintain low abandonment rates and high customer satisfaction. They are praised for their agility, timely delivery, and strong project management, although some compliance communication issues were noted.
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UndisclosedUndisclosed50 - 249Boston, MA
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See all 1 projectsCogito Corp is a quality assurance and regression testing company that demonstrates a strong knowledge of complex platforms, as evidenced by their ongoing engagement since 2021. Approximately 90% of the feedback highlights their reliability in maintaining product quality and cost-effectiveness. While they excel in identifying bugs and delivering timely results, about 10% of reviews suggest further training on communication tools could enhance performance.
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$1,000+< $25 / hr50 - 249West Chester, OH
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See all 3 projectsSrisys Inc is a service provider specializing in inbound and back-office services, offering structured support to enhance customer service and operational efficiency. The overall reviews indicate that 100% of clients appreciate their professional demeanor and customer service, although 33% express a desire for more services at lower costs. Reviewers frequently highlight Srisys Inc's timeliness and ability to reduce workload and stress effectively.
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UndisclosedUndisclosed50 - 249Santa Clarita, CA
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See all 1 projectsNETbilling offers comprehensive payment processing solutions, including online and in-person transaction services with equipment upgrades and a cash discount program. The overall feedback highlights substantial cost savings, improved administrative efficiency, and exceptional customer service, particularly the personalized support from dedicated representatives. Clients have noted considerable reductions in processing fees and enhanced operational workflows, contributing to a highly satisfactory experience.
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$1,000+< $25 / hr1,000 - 9,999Nacogdoches, TX
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In Nacogdoches, Texas and Lufkin, Texas, Etech is a phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$50,000+< $25 / hr50 - 249San Mateo, CA
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Simplr is a Customer Service Outsourcing company in San Mateo, California. Their services include Customer Service Outsourcing and Social Media Marketing.
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$1,000+< $25 / hr1,000 - 9,999Seattle, WA
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Direct Interactions is a call center company in Seattle, Washington. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Deer Park, IL
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QCSS is a call center and Customer Service Outsourcing company in Deer Park, Illinois. Launched in 1991, the team specializes in Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr50 - 249Raleigh, NC
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Chat Agents Inc, a Customer Service Outsourcing company, is in Raleigh, North Carolina. Launched in 2005, the team offers Customer Service Outsourcing.
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$5,000+< $25 / hr250 - 999Miami Beach, FL
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See all 1 projectsAt Atidiv, we help businesses scale smarter with our data-driven outsourcing solutions. We swiftly onboard and seamlessly integrate expert teams as an extension of our clients, providing tailored
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$10,000+$50 - $99 / hr10 - 49Aurora, CO
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SiteStaff Chat is a Customer Service Outsourcing company. Launched in 2011, the agency is based in Aurora, Colorado. Their services include Customer Service Outsourcing.
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$1,000+Undisclosed250 - 999Bethpage, NY
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Founded in 2007, Global Dispatch Management is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999Portland, OR
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ServiceForge, a phone answering service and Customer Service Outsourcing company, was founded in 2023. They offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10,000+Gardena, CA
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Established in 1966, transcosmos is a Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Chula Vista, CA
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Connempathy, a telephone answering service and Customer Service Outsourcing company, was founded in 2010. The firm specializes in Call Center Services and Customer Service Outsourcing, and is
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$1,000+< $25 / hr250 - 999Philadelphia, PA
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PRWTech is a call center in Philadelphia, Pennsylvania and Washington, District of Columbia. The team provides Call Center Services and Back Office Outsourcing.
Read more
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List of the Top 15 United States Chat Support Companies
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UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
33.6/40.019.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
20% Customer Service Outsourcing100% Chat Support Services80% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing30% Chat Support Services50% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
31/40.020/20 Reviews4.6/10 Clients & Experience6.4/10 Market PresenceService focus
30% Customer Service Outsourcing42% Chat Support Services70% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
32.6/40.019.2/20 Reviews7.1/10 Clients & Experience6.2/10 Market PresenceService focus
65% Customer Service Outsourcing25% Chat Support Services35% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
30.1/40.016.6/20 Reviews9.4/10 Clients & Experience4.1/10 Market PresenceService focus
25% Customer Service Outsourcing25% Chat Support Services75% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing30% Chat Support Services70% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30/40.016/20 Reviews9.6/10 Clients & Experience4.4/10 Market PresenceService focus
30% Customer Service Outsourcing25% Chat Support Services70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.1/40.018.4/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
10% Customer Service Outsourcing10% Chat Support Services90% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
32.9/40.017.2/20 Reviews9.2/10 Clients & Experience6.5/10 Market PresenceService focus
20% Customer Service Outsourcing25% Chat Support Services80% Other -
UndisclosedUndisclosed250 - 999Tampa, FL
Ability to deliver
29.8/40.013.6/20 Reviews9.4/10 Clients & Experience6.9/10 Market PresenceService focus
40% Customer Service Outsourcing10% Chat Support Services60% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
30.3/40.017.4/20 Reviews8.2/10 Clients & Experience4.7/10 Market PresenceService focus
20% Customer Service Outsourcing20% Chat Support Services80% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
26.3/40.017.2/20 Reviews3.9/10 Clients & Experience5.2/10 Market PresenceService focus
20% Customer Service Outsourcing25% Chat Support Services80% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
30.2/40.016/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
30% Customer Service Outsourcing10% Chat Support Services70% Other -
$1,000+< $25 / hr50 - 249Mentor, OH
Ability to deliver
26.1/40.017.8/20 Reviews4.2/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing50% Chat Support Services60% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
29.1/40.016/20 Reviews9.2/10 Clients & Experience3.9/10 Market PresenceService focus
40% Customer Service Outsourcing10% Chat Support Services60% Other -
$5,000+Undisclosed250 - 999Beverly, MA
Ability to deliver
24.4/40.015/20 Reviews5.2/10 Clients & Experience4.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Chat Support Services45% Other -
$1,000+$25 - $49 / hr50 - 249Oakland, CA
Ability to deliver
28.6/40.016.2/20 Reviews8.4/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing17% Chat Support Services40% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
23.8/40.017.2/20 Reviews1.6/10 Clients & Experience5/10 Market PresenceService focus
80% Customer Service Outsourcing25% Chat Support Services20% Other -
UndisclosedUndisclosed250 - 999Chicago, IL
Ability to deliver
25.8/40.016.4/20 Reviews5.1/10 Clients & Experience4.3/10 Market PresenceService focus
20% Customer Service Outsourcing50% Chat Support Services80% Other -
$25,000+Undisclosed250 - 999Orem, UT
Ability to deliver
27.3/40.016.2/20 Reviews6.4/10 Clients & Experience4.7/10 Market PresenceService focus
19% Customer Service Outsourcing26% Chat Support Services81% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
25.3/40.015/20 Reviews5.9/10 Clients & Experience4.5/10 Market PresenceService focus
20% Customer Service Outsourcing50% Chat Support Services80% Other -
$1,000+Undisclosed50 - 249San Francisco, CA
Ability to deliver
22.4/40.015.6/20 Reviews3/10 Clients & Experience3.9/10 Market PresenceService focus
50% Customer Service Outsourcing55% Chat Support Services50% Other -
$1,000+< $25 / hr50 - 249New York, NY
Ability to deliver
29.6/40.017/20 Reviews8.7/10 Clients & Experience4/10 Market PresenceService focus
25% Customer Service Outsourcing20% Chat Support Services75% Other -
UndisclosedUndisclosed250 - 999Denver, CO
Ability to deliver
21.5/40.014.6/20 Reviews2.4/10 Clients & Experience4.5/10 Market PresenceService focus
39% Customer Service Outsourcing32% Chat Support Services61% Other -
$1,000+< $25 / hr250 - 999Walnut, CA
Ability to deliver
22.7/40.016.2/20 Reviews2.3/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Chat Support Services25% Other -
UndisclosedUndisclosed10 - 49Spokane, WA
Ability to deliver
25.9/40.013.6/20 Reviews8.1/10 Clients & Experience4.2/10 Market PresenceService focus
50% Customer Service Outsourcing25% Chat Support Services50% Other -
$1,000+< $25 / hr10 - 49Oakland Park, FL
Ability to deliver
26.4/40.016.6/20 Reviews6.8/10 Clients & Experience3/10 Market PresenceService focus
40% Customer Service Outsourcing30% Chat Support Services60% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
29.5/40.015.6/20 Reviews9.7/10 Clients & Experience4.3/10 Market PresenceService focus
10% Customer Service Outsourcing25% Chat Support Services90% Other -
UndisclosedUndisclosed50 - 249Spring, TX
Ability to deliver
24.1/40.015.6/20 Reviews3.6/10 Clients & Experience4.9/10 Market PresenceService focus
40% Customer Service Outsourcing33% Chat Support Services60% Other -
UndisclosedUndisclosed250 - 999Houston, TX
Ability to deliver
22.8/40.016.6/20 Reviews1.8/10 Clients & Experience4.4/10 Market PresenceService focus
40% Customer Service Outsourcing20% Chat Support Services60% Other
Latest Chat Support Services Articles
See all articles
Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
U.S. Chat Support FAQs
U.S. providers align with North American buyer expectations, holidays, and time zones, making it easier to deliver same-day resolutions and enterprise-grade service. You’ll gain teams versed in compliance (HIPAA for healthcare, PCI DSS for payments, SOC 2, and evolving state privacy laws like CCPA/CPRA) and experienced with the tools your teams already use.
If you sell to U.S. consumers, a domestic partner improves cultural fit, English fluency, and access to bilingual English–Spanish agents. Many firms also combine AI-assisted workflows with seasoned online chat agents in the USA to balance speed, accuracy, and brand voice.
Pricing varies because of factors such as complexity, hours, and specialization. According to Clutch’s data, most U.S.-based chat support
- Hourly: $25 – $45 per agent hour for U.S.-based live chat support (specialized or regulated industries trend higher).
- Per seat/month: $3,500 – $6,500 for 24/7 chat support services covering multiple shifts with QA and reporting.
- Per interaction: $0.80 – $2.00 per chat or resolution, common for ecommerce and tier-1 inquiries.
Furthermore, enterprise programs, premium language coverage, advanced integrations, or strict SLAs can increase rates. Make sure to thoroughly review the quote for your project before signing any contracts.
- E-commerce and retail (cart recovery, order tracking, returns)
- SaaS and tech (onboarding, troubleshooting, renewals)
- Financial services and fintech (account support, KYC-compliant flows)
- Healthcare and telehealth (HIPAA-aligned triage and patient comms)
- Travel, hospitality, and entertainment (bookings, changes, loyalty)
- Gaming and consumer electronics (tiered tech support)
Many teams also design customer service chat solutions tailored to Shopify, Magento, BigCommerce, and custom stacks.
Understand your project’s specific objectives and requirements to define your search criteria. Then, go to Clutch’s directories and narrow your options by assessing the following:
- Fit and coverage — confirm true 24/7 availability, peak-season scalability, and Spanish/English bilingual support if needed.
- Proven outcomes — ask for case studies with CSAT, FRT/ART, and revenue impact.
- Tech alignment — verify native integrations with Zendesk, Gorgias, Freshdesk, or your custom CRM.
- QA and training — look for playbooks, brand voice guidelines, and structured agent coaching.
- Security and compliance — request SOC 2 reports, HIPAA BAAs, and data retention policies.
- Guaranteed CSAT or sales lifts without a discovery phase
- No data transparency (limited access to transcripts, dashboards, or QA notes)
- High agent turnover or unclear staffing model for nights/weekends
- Hidden fees for integrations, after-hours, or “escalation” tiers
- One-size-fits-all scripts with no brand voice alignment
- Outsourcing without disclosure when you requested U.S.-based or “online chat agents USA”
If you’re considering outsourced chat support in the United States, insist on a clear staffing plan, sandbox testing in your tools, and measurable SLAs.