Top Chat Support Services in the United States
From Silicon Valley startups to Fortune 500s in New York, the United States sets the bar for customer experience at scale. U.S.-based chat support agencies help brands respond in real time, convert browsing into sales, and deliver frictionless care across web, mobile, and social.
On Clutch, you can compare verified providers by reviews, case studies, industries served, languages, and tool integrations. Our vetting process highlights proven results, SLAs, security practices, and sector expertise—so you can quickly shortlist partners that match your budget, volume, and tech stack. Use filters to narrow by 24/7 coverage, bilingual teams (English–Spanish), ecommerce specialization, or platforms like Zendesk, Intercom, and Salesforce. Start with these curated directories:
• Chat Support Companies in San Francisco
• Chat Support Companies in New York
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$1,000+< $25 / hr250 - 999Laguna Beach, CA
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See all 1 projectsTeam4eCom provides Amazon vendor central management services, including inventory management and product listing optimization. Overall feedback indicates they deliver timely and effective solutions, significantly reducing overselling and enhancing product visibility. Clients appreciate their proactive communication and dedication to understanding business challenges, ensuring a collaborative and successful partnership.
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UndisclosedUndisclosed250 - 999Cedar Rapids, IA
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Customer Service Outsourcing company TLC Associates offers Customer Service Outsourcing. They are in Cedar Rapids, Iowa.
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$1,000+< $25 / hr10 - 49Huntersville, NC
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In Huntersville, North Carolina and Slocomb, Alabama, S & E Group, LLC is a Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Staffing.
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UndisclosedUndisclosed50 - 249Cincinnati, OH
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SALIX, a Customer Service Outsourcing company, was launched in 1999. The midsize team provides Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Gilroy, CA
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Rush Order, a Fulfillment company, was launched in 1989. The company specializes in Fulfillment and Warehousing & Distribution.
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UndisclosedUndisclosed50 - 249Fairfield, CA
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Telegenisys Inc is a Fairfield, California-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+$50 - $99 / hr2 - 9Los Angeles, CA
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Agent360, a telephone answering service and Customer Service Outsourcing company, was launched in 2026. The firm provides Call Center Services and Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed250 - 999Dubuque, IA
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Established in 1988, Humach, a midsize Application Management & Support company, is headquartered in Dubuque, Iowa. Their services include Application Management & Support and Artificial
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$1,000+$25 - $49 / hr10 - 49Sheridan, WY
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Completassist is a Sheridan, Wyoming-based call center and Customer Service Outsourcing company. They provide Call Center Services and Customer Service Outsourcing and were launched in 2025.
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$1,000+$25 - $49 / hr50 - 249Houston, TX
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ValuedHR Business Services, a social media marketing firm, was launched in 2012. The agency provides Social Media Marketing and Staffing.
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$10,000+< $25 / hr10 - 49San Diego, CA
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Nice2Chat is a Customer Service Outsourcing company. The San Diego, California-based firm was established in 2015. Their services include Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Laguna Beach, CA
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Data4eCom is an Ecommerce Marketing company headquartered in Laguna Beach, California. Their services include Ecommerce Marketing and Pay Per Click.
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Undisclosed$25 - $49 / hr10 - 49Westlake, OH
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Bin Bath, a Customer Service Outsourcing company, is located in Westlake, Ohio. The team specializes in Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Temecula, CA
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Established in 2015, Lawn Doctor USA is a Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing.
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Undisclosed$25 - $49 / hr50 - 249Alpharetta, GA
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My BTLR, a Back Office Outsourcing company, is in Alpharetta, Georgia. They specialize in Back Office Outsourcing and Staffing and were established in 2016.
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UndisclosedUndisclosed250 - 999Arlington Heights, IL
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In Arlington Heights, Illinois, Scranton Gillette Communications, Inc. Is an Event Marketing company. The team focuses on Event Marketing and Marketing Strategy.
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UndisclosedUndisclosed250 - 999Long Beach, CA
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Laserfiche is an Accounting company founded in 1987. Their team provides Accounting and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Charleston, WV
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Launched in 1991, Capital Area Services Company, LLC is a call center and Customer Service Outsourcing company. The company focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249San Jose, CA
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RCM Centric is an IT managed services company established in 2016. The company focuses on IT managed services and Call Center Services, and is midsize.
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$1,000+< $25 / hr10,000+New York, NY
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Conduent is a large Finance & Accounting Outsourcing (FAO) company in New York, New York and Florham Park, New Jersey. Their services include Finance & Accounting Outsourcing (FAO) and HR
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$1,000+$25 - $49 / hr50 - 249East Brunswick, NJ
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Enfinity Medical Billing is a Customer Service Outsourcing company launched in 2016. In East Brunswick, New Jersey, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Old Bridge, NJ
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Front Desk Helpers Co is a software development company. Their midsize team is located in Old Bridge, New Jersey. Their services include Custom Software Development and IoT development.
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UndisclosedUndisclosed10 - 49Anaheim, CA
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Advertising company CrosLinks specializes in Advertising and Conversion Optimization. They are in Anaheim, California.
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UndisclosedUndisclosed50 - 249Schaumburg, IL
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Gerber National Claim Services is a call center company and Customer Service Outsourcing company established in 1999. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9San Diego, CA
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InteliKinect is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services, and the company is based in San Diego, California.
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$1,000+< $25 / hr50 - 249Ann Arbor, MI
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Launched in 2014, Online VA Team, a midsize Back Office Outsourcing company, is based in Ann Arbor, Michigan. Their team offers Back Office Outsourcing and Customer Service Outsourcing.
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$5,000+$100 - $149 / hr50 - 249New York, NY
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Brand Connections is an Advertising company founded in 2001. The team offers Advertising and Event Marketing.
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$5,000+< $25 / hr10 - 49Anaheim, CA
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Staff Boom, a Back Office Outsourcing company, is in Anaheim, California. Their services include Back Office Outsourcing and Business Consulting.
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$1,000+< $25 / hr50 - 249San Diego, CA
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Virtual Latinos is a Customer Service Outsourcing company. Based in San Diego, California, the agency was founded in 2018. Their services include Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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Chartwell, Inc. Is a Market Research and Customer Service Outsourcing company headquartered in Atlanta, Georgia. Launched in 1993, the team offers Market Research and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Campbell, CA
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Small artificial intelligence company and Customer Service Outsourcing company Rulai, Inc., is in Campbell, California. Their services include Artificial Intelligence and Customer Service
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UndisclosedUndisclosed10 - 49Newark, CA
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Located in Newark, California, Woxforce Inc. Is a Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Staffing.
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UndisclosedUndisclosed10 - 49Boca Raton, FL
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Established in 2010, Opus Virtual Offices is an answering service company and Customer Service Outsourcing company. The team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Sterling, IL
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Logan IT INC is a midsize Back Office Outsourcing company. They offer Back Office Outsourcing and Graphic Design and were launched in 2015.
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$1,000+$25 - $49 / hr50 - 249Santa Monica, CA
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Established in 2019, Calltastic is an answering service. The midsize team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
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Complete Locksmith is a Customer Service Outsourcing company. They are based in Las Vegas, Nevada and have small team of experts. Their services include Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Orlando, FL
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Synergy BPO is a Customer Service Outsourcing company. Located in Orlando, Florida, their small team offers Customer Service Outsourcing and Back Office Outsourcing. The company was founded in 2020.
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$1,000+< $25 / hr250 - 999New York, NY
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See all 4 projectsPREMIUMHELP is an SEO service provider that assists businesses in enhancing their website rankings and organic traffic through skilled SEO analysts and virtual assistants. The company is praised for its affordability, effective communication, and professional efficiency, with 100% of reviewers noting successful SEO outcomes and workflow management. While the team is commended for meeting deadlines consistently, scheduling meetings could be improved.
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$1,000+< $25 / hr250 - 999Chicago, IL
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Cloud5 Communications is an IT managed services company established in 2006. Their team provides IT managed services and Call Center Services.
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Undisclosed< $25 / hr2 - 9Akron, OH
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AGS Solutions LLC, a Customer Service Outsourcing company, was launched in 2013. The firm specializes in Customer Service Outsourcing and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49Portsmouth, NH
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See all 1 projectsUnion Resolute is a lead generation company that has received negative feedback for its services. Reviewers highlight disorganized onboarding and poor communication, resulting in unsatisfactory outcomes, such as only two high-quality leads over six months. A significant portion of feedback suggests the need for improved customer responsiveness and results-driven performance.
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UndisclosedUndisclosed50 - 249Port St. Lucie, FL
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IVox Solutions is a Customer Service Outsourcing company. Established in 2011, their team offers Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Norcross, GA
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Frenik Marketing Group is a Marketing Strategy company. The Norcross, Georgia-based company was established in 2013. Their team focuses on Marketing Strategy and Graphic Design.
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UndisclosedUndisclosed10 - 49Wheat Ridge, CO
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My Call Cloud is a small Business Consulting company. They offer Business Consulting and Call Center Services and were established in 2011.
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$1,000+< $25 / hr2 - 9Washington, DC
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Small Recruiting company AUTIN LLC, is in Washington, District of Columbia. Their services include Recruiting and Staffing.
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UndisclosedUndisclosed50 - 249Brisbane, CA
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VOX Network Solutions is a software development firm. The team focuses on Custom Software Development and Customer Service Outsourcing and is located in Brisbane, California.
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$1,000+Undisclosed50 - 249Schaumburg, IL
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Allianze BPO Services is a Market Research company. Located in Schaumburg, Illinois, the company was established in 2014. Their team specializes in Market Research and Custom Software Development.
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UndisclosedUndisclosed50 - 249Brooklyn, NY
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WCH Service Bureau Inc. Is a midsize Brooklyn, New York-based Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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$1,000+$50 - $99 / hr2 - 9Cedar Park, TX
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A Topgun PC and Networking services is an IT strategy consulting company. Headquartered in Cedar Park, Texas, the team offers IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed250 - 999Mobridge, SD
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Telephone answering service One World Direct was founded in 1994. The team specializes in Call Center Services and Back Office Outsourcing.
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List of the Top 15 United States Chat Support Companies
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UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
33.6/40.019.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
20% Customer Service Outsourcing100% Chat Support Services80% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing30% Chat Support Services50% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
31/40.020/20 Reviews4.6/10 Clients & Experience6.4/10 Market PresenceService focus
30% Customer Service Outsourcing42% Chat Support Services70% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
32.6/40.019.2/20 Reviews7.1/10 Clients & Experience6.2/10 Market PresenceService focus
65% Customer Service Outsourcing25% Chat Support Services35% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
30.1/40.016.6/20 Reviews9.4/10 Clients & Experience4.1/10 Market PresenceService focus
25% Customer Service Outsourcing25% Chat Support Services75% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing30% Chat Support Services70% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30/40.016/20 Reviews9.6/10 Clients & Experience4.4/10 Market PresenceService focus
30% Customer Service Outsourcing25% Chat Support Services70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.1/40.018.4/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
10% Customer Service Outsourcing10% Chat Support Services90% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
32.9/40.017.2/20 Reviews9.2/10 Clients & Experience6.5/10 Market PresenceService focus
20% Customer Service Outsourcing25% Chat Support Services80% Other -
UndisclosedUndisclosed250 - 999Tampa, FL
Ability to deliver
29.8/40.013.6/20 Reviews9.4/10 Clients & Experience6.9/10 Market PresenceService focus
40% Customer Service Outsourcing10% Chat Support Services60% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
30.3/40.017.4/20 Reviews8.2/10 Clients & Experience4.7/10 Market PresenceService focus
20% Customer Service Outsourcing20% Chat Support Services80% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
26.3/40.017.2/20 Reviews3.9/10 Clients & Experience5.2/10 Market PresenceService focus
20% Customer Service Outsourcing25% Chat Support Services80% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
30.2/40.016/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
30% Customer Service Outsourcing10% Chat Support Services70% Other -
$1,000+< $25 / hr50 - 249Mentor, OH
Ability to deliver
26.1/40.017.8/20 Reviews4.2/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing50% Chat Support Services60% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
29.1/40.016/20 Reviews9.2/10 Clients & Experience3.9/10 Market PresenceService focus
40% Customer Service Outsourcing10% Chat Support Services60% Other -
$5,000+Undisclosed250 - 999Beverly, MA
Ability to deliver
24.4/40.015/20 Reviews5.2/10 Clients & Experience4.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Chat Support Services45% Other -
$1,000+$25 - $49 / hr50 - 249Oakland, CA
Ability to deliver
28.6/40.016.2/20 Reviews8.4/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing17% Chat Support Services40% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
23.8/40.017.2/20 Reviews1.6/10 Clients & Experience5/10 Market PresenceService focus
80% Customer Service Outsourcing25% Chat Support Services20% Other -
UndisclosedUndisclosed250 - 999Chicago, IL
Ability to deliver
25.8/40.016.4/20 Reviews5.1/10 Clients & Experience4.3/10 Market PresenceService focus
20% Customer Service Outsourcing50% Chat Support Services80% Other -
$25,000+Undisclosed250 - 999Orem, UT
Ability to deliver
27.3/40.016.2/20 Reviews6.4/10 Clients & Experience4.7/10 Market PresenceService focus
19% Customer Service Outsourcing26% Chat Support Services81% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
25.3/40.015/20 Reviews5.9/10 Clients & Experience4.5/10 Market PresenceService focus
20% Customer Service Outsourcing50% Chat Support Services80% Other -
$1,000+Undisclosed50 - 249San Francisco, CA
Ability to deliver
22.4/40.015.6/20 Reviews3/10 Clients & Experience3.9/10 Market PresenceService focus
50% Customer Service Outsourcing55% Chat Support Services50% Other -
$1,000+< $25 / hr50 - 249New York, NY
Ability to deliver
29.6/40.017/20 Reviews8.7/10 Clients & Experience4/10 Market PresenceService focus
25% Customer Service Outsourcing20% Chat Support Services75% Other -
UndisclosedUndisclosed250 - 999Denver, CO
Ability to deliver
21.5/40.014.6/20 Reviews2.4/10 Clients & Experience4.5/10 Market PresenceService focus
39% Customer Service Outsourcing32% Chat Support Services61% Other -
$1,000+< $25 / hr250 - 999Walnut, CA
Ability to deliver
22.7/40.016.2/20 Reviews2.3/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Chat Support Services25% Other -
UndisclosedUndisclosed10 - 49Spokane, WA
Ability to deliver
25.9/40.013.6/20 Reviews8.1/10 Clients & Experience4.2/10 Market PresenceService focus
50% Customer Service Outsourcing25% Chat Support Services50% Other -
$1,000+< $25 / hr10 - 49Oakland Park, FL
Ability to deliver
26.4/40.016.6/20 Reviews6.8/10 Clients & Experience3/10 Market PresenceService focus
40% Customer Service Outsourcing30% Chat Support Services60% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
29.5/40.015.6/20 Reviews9.7/10 Clients & Experience4.3/10 Market PresenceService focus
10% Customer Service Outsourcing25% Chat Support Services90% Other -
UndisclosedUndisclosed50 - 249Spring, TX
Ability to deliver
24.1/40.015.6/20 Reviews3.6/10 Clients & Experience4.9/10 Market PresenceService focus
40% Customer Service Outsourcing33% Chat Support Services60% Other -
UndisclosedUndisclosed250 - 999Houston, TX
Ability to deliver
22.8/40.016.6/20 Reviews1.8/10 Clients & Experience4.4/10 Market PresenceService focus
40% Customer Service Outsourcing20% Chat Support Services60% Other
Latest Chat Support Services Articles
See all articles
Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
U.S. Chat Support FAQs
U.S. providers align with North American buyer expectations, holidays, and time zones, making it easier to deliver same-day resolutions and enterprise-grade service. You’ll gain teams versed in compliance (HIPAA for healthcare, PCI DSS for payments, SOC 2, and evolving state privacy laws like CCPA/CPRA) and experienced with the tools your teams already use.
If you sell to U.S. consumers, a domestic partner improves cultural fit, English fluency, and access to bilingual English–Spanish agents. Many firms also combine AI-assisted workflows with seasoned online chat agents in the USA to balance speed, accuracy, and brand voice.
Pricing varies because of factors such as complexity, hours, and specialization. According to Clutch’s data, most U.S.-based chat support
- Hourly: $25 – $45 per agent hour for U.S.-based live chat support (specialized or regulated industries trend higher).
- Per seat/month: $3,500 – $6,500 for 24/7 chat support services covering multiple shifts with QA and reporting.
- Per interaction: $0.80 – $2.00 per chat or resolution, common for ecommerce and tier-1 inquiries.
Furthermore, enterprise programs, premium language coverage, advanced integrations, or strict SLAs can increase rates. Make sure to thoroughly review the quote for your project before signing any contracts.
- E-commerce and retail (cart recovery, order tracking, returns)
- SaaS and tech (onboarding, troubleshooting, renewals)
- Financial services and fintech (account support, KYC-compliant flows)
- Healthcare and telehealth (HIPAA-aligned triage and patient comms)
- Travel, hospitality, and entertainment (bookings, changes, loyalty)
- Gaming and consumer electronics (tiered tech support)
Many teams also design customer service chat solutions tailored to Shopify, Magento, BigCommerce, and custom stacks.
Understand your project’s specific objectives and requirements to define your search criteria. Then, go to Clutch’s directories and narrow your options by assessing the following:
- Fit and coverage — confirm true 24/7 availability, peak-season scalability, and Spanish/English bilingual support if needed.
- Proven outcomes — ask for case studies with CSAT, FRT/ART, and revenue impact.
- Tech alignment — verify native integrations with Zendesk, Gorgias, Freshdesk, or your custom CRM.
- QA and training — look for playbooks, brand voice guidelines, and structured agent coaching.
- Security and compliance — request SOC 2 reports, HIPAA BAAs, and data retention policies.
- Guaranteed CSAT or sales lifts without a discovery phase
- No data transparency (limited access to transcripts, dashboards, or QA notes)
- High agent turnover or unclear staffing model for nights/weekends
- Hidden fees for integrations, after-hours, or “escalation” tiers
- One-size-fits-all scripts with no brand voice alignment
- Outsourcing without disclosure when you requested U.S.-based or “online chat agents USA”
If you’re considering outsourced chat support in the United States, insist on a clear staffing plan, sandbox testing in your tools, and measurable SLAs.