Top Chat Support Services in the United States
From Silicon Valley startups to Fortune 500s in New York, the United States sets the bar for customer experience at scale. U.S.-based chat support agencies help brands respond in real time, convert browsing into sales, and deliver frictionless care across web, mobile, and social.
On Clutch, you can compare verified providers by reviews, case studies, industries served, languages, and tool integrations. Our vetting process highlights proven results, SLAs, security practices, and sector expertise—so you can quickly shortlist partners that match your budget, volume, and tech stack. Use filters to narrow by 24/7 coverage, bilingual teams (English–Spanish), ecommerce specialization, or platforms like Zendesk, Intercom, and Salesforce. Start with these curated directories:
• Chat Support Companies in San Francisco
• Chat Support Companies in New York
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$1,000+< $25 / hr50 - 249Miami, FL
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Better Support is a Customer Service Outsourcing company located in Miami, Florida. The team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Dallas, TX
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HiOperator is an e-commerce development firm. The team specializes in E-Commerce Development and Customer Service Outsourcing, and the firm is headquartered in Dallas, Texas and Buffalo, New York.
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$1,000+Undisclosed250 - 999Brooklyn, NY
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See all 68 projectsTop Customer Service is a Customer Support Outsourcing and Call Center Solutions provider that delivers high-quality outsourced customer support and call center services. Across multiple sectors, 100% of reviews highlight their professionalism and efficiency, with over 90% noting significant improvements in response times and customer satisfaction. Their blend of human agents and AI systems ensures precise communication and brand representation for various client needs.
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$1,000+< $25 / hr250 - 999Berkeley, CA
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Scale Support, a Customer Service Outsourcing company, is based in Berkeley, California. They provide Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Albany, NY
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AnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999Aubrey, TX
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The Functionary is an IT staff augmentation company. Headquartered in Aubrey, Texas, the firm was launched in 2017. Their services include IT staff augmentation and Call Center Services.
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$1,000+< $25 / hr50 - 249San Francisco, CA
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Headquartered in San Francisco, California, 31West Global Services is a Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and cloud consulting & SI.
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UndisclosedUndisclosed250 - 999Houston, TX
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Care VMA Health is a midsize Houston, Texas-based Back Office Outsourcing and Customer Service Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+$50 - $99 / hr250 - 999Los Angeles, CA
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DoStar Moving is a Corporate Relocation company launched in 1998. The company offers Corporate Relocation and Trucking, and is midsize.
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$1,000+$25 - $49 / hr50 - 249West Palm Beach, FL
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See all 1 projectsLiveforce is a Customer Service Outsourcing (CSO) company specializing in call center solutions and after-hours customer care. The company receives 100% positive feedback for its professional service, notably saving clients time and money by efficiently managing calls and messages without the need for in-house staff. Clients commend their seamless integration, with 100% noting the professionalism and effectiveness of their services.
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UndisclosedUndisclosed1,000 - 9,999Ogden, UT
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MarketStar is a Sales Outsourcing company. Established in 1988, the firm is in Ogden, Utah and Dublin, Ireland. Their services include Sales Outsourcing and Customer Service Outsourcing.
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$25,000+$25 - $49 / hr250 - 999Edison, NJ
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Located in Edison, New Jersey, Isolve RCM is a midsize Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr1,000 - 9,999Renton, WA
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Bellmedex is a Customer Service Outsourcing company established in 2013. The large team provides Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Defiance, OH
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Customer Service Outsourcing company Mammoth Tech was founded in 1964. The agency offers Customer Service Outsourcing and Back Office Outsourcing.
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$10,000+< $25 / hr250 - 999Melville, NY
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Protalk Solutions is a Melville, New York-based phone answering service. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Dallas, TX
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Working Solutions is a Customer Service Outsourcing company. Located in Dallas, Texas, the agency offers Customer Service Outsourcing.
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$1,000+$25 - $49 / hr1,000 - 9,999McKinney, TX
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Headquartered in McKinney, Texas, Eminence RCM is a large Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Back Office Outsourcing.
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$50,000+$50 - $99 / hr250 - 999Phoenix, AZ
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Sales Outsourcing company Televerde was launched in 1995. The team focuses on Sales Outsourcing and Account-Based Marketing.
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UndisclosedUndisclosed50 - 249Costa Mesa, CA
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Founded in 2009, Branded Online Ecommerce is a midsize Costa Mesa, California-based e-commerce development firm. Their services include E-Commerce Development and Fulfillment.
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UndisclosedUndisclosed50 - 249East Rutherford, NJ
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Clinical Excel Computech LLP is a Customer Service Outsourcing company. The agency is located in East Rutherford, New Jersey. Their services include Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999El Paso, TX
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Datamark, a Finance & Accounting Outsourcing (FAO) company, was established in 1989. The agency provides Finance & Accounting Outsourcing (FAO) and Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999Farmers Branch, TX
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Answering service Telvista was launched in 1997. The company specializes in Call Center Services and Sales Outsourcing, and is large.
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UndisclosedUndisclosed10 - 49La Habra, CA
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Forme Solar Electric, a Customer Service Outsourcing company, was founded in 2005. The team provides Customer Service Outsourcing and is in La Habra, California.
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$1,000+< $25 / hr50 - 249Palm Desert, CA
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Hands Working Virtually BPO is a Customer Service Outsourcing company. Their midsize team is in Palm Desert, California. Their services include Customer Service Outsourcing and Call Center Services.
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$5,000+$25 - $49 / hr50 - 249Pompano Beach, FL
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Sage Outsource Solutions is a Customer Service Outsourcing company. Headquartered in Pompano Beach, Florida, the agency offers Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Princeton, NJ
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MD Revenue Group is a midsize Back Office Outsourcing and Customer Service Outsourcing company. Established in 2011, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Rehoboth Beach, DE
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Digitech Outsourcing Solution LLC is a Back Office Outsourcing company. Founded in 2010, the team provides Back Office Outsourcing and Public Relations.
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$1,000+< $25 / hr10,000+Cincinnati, OH
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See all 1 projectsConvergys provides customer service assistance and aims to increase sales for e-commerce businesses. Across the reviews, clients highlight their excellent project management, timely delivery, and ability to meet diverse needs. Convergys is frequently praised for its high ratings and proximity to clients' geographic locations.
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$1,000+< $25 / hr1,000 - 9,999Watertown, MA
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AthenaHealth is a Back Office Outsourcing company established in 1997. Their team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Carmel, IN
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TSD Global, a Customer Service Outsourcing company, is located in Carmel, Indiana. Their services include Customer Service Outsourcing and Call Center Services.
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$50,000+Undisclosed50 - 249Indianapolis, IN
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Netfor, Inc. Is a call center company. They were launched in 1995 and focus on Call Center Services and IT managed services.
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UndisclosedUndisclosed1,000 - 9,999Cedar Falls, IA
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CBE Companies is an answering service. They focus on Call Center Services and Customer Service Outsourcing and were established in 1933.
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UndisclosedUndisclosed50 - 249Morrow, GA
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Chime Solutions LLC is a Customer Service Outsourcing company. Located in Morrow, Georgia, the company provides Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Augusta, GA
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Contract Callers Inc. Is a Back Office Outsourcing and Customer Service Outsourcing company located in Augusta, Georgia. The team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Atlanta, GA
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Donnelly Communications, Inc., a Customer Service Outsourcing company, was founded in 1981. They focuses on Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Lisle, IL
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CRM consulting and SI and Customer Service Outsourcing company AST LLC was launched in 1995. The firm specializes in CRM consulting and SI and Customer Service Outsourcing, and is midsize.
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UndisclosedUndisclosed50 - 249Addison, TX
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Amplifi is a Marketing Strategy and Customer Service Outsourcing company based in Addison, Texas. They focus on Marketing Strategy and Customer Service Outsourcing and were established in 2007.
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UndisclosedUndisclosed250 - 999Manhattan Beach, CA
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Solartis LLC is a Customer Service Outsourcing company. The midsize Manhattan Beach, California-based team provides Customer Service Outsourcing. The agency was established in 2004.
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UndisclosedUndisclosed50 - 249Sarasota, FL
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Yeetiq is a midsize Customer Service Outsourcing company. Founded in 2017, the team offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Coconut Creek, FL
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Answering service GLOBAL SMART BUSINESS is located in Coconut Creek, Florida and San Isidro, Peru. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Greensboro, NC
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Anomaly Squared - BPO is a Customer Service Outsourcing company. The Greensboro, North Carolina-based team offers Customer Service Outsourcing and Back Office Outsourcing.
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$5,000+$25 - $49 / hr10 - 49Bakersfield, CA
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Founded in 2018, Call Vidia is a Customer Service Outsourcing company. The company offers Customer Service Outsourcing and Back Office Outsourcing, and is small.
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$1,000+< $25 / hr250 - 999Queens Village, NY
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Zesh Solutions is a midsize telephone answering service based in Queens Village, New York and Dhaka, Bangladesh. The team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249San Jose, CA
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Odd Infotech is a graphic design company. They specialize in Graphic Design and Logo and were established in 2016. The company is located in San Jose, California.
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$1,000+< $25 / hr50 - 249Las Vegas, NV
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Global Services BPO is a Las Vegas, Nevada-based phone answering service. The team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249West Des Moines, IA
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CpITelecom is a Customer Service Outsourcing company. They were founded in 1997, and their services include Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999New York, NY
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Established in 2011, Lexvia Inc. Is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Sacramento, CA
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TeleDirect Call Centers, a call center service and Customer Service Outsourcing company, was launched in 1961. The midsize team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Los Angeles, CA
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Get B2B Leads is a midsize Los Angeles, California-based Sales Outsourcing company. The team provides Sales Outsourcing and Social Media Marketing.
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$50,000+$25 - $49 / hr250 - 999St. Louis, MO
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Customer Direct, a Customer Service Outsourcing company, was launched in 1997. The firm provides Customer Service Outsourcing and Back Office Outsourcing, and is midsize.
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List of the Top 15 United States Chat Support Companies
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UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
33.6/40.019.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
20% Customer Service Outsourcing100% Chat Support Services80% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing30% Chat Support Services50% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
31/40.020/20 Reviews4.6/10 Clients & Experience6.4/10 Market PresenceService focus
30% Customer Service Outsourcing42% Chat Support Services70% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
32.6/40.019.2/20 Reviews7.1/10 Clients & Experience6.2/10 Market PresenceService focus
65% Customer Service Outsourcing25% Chat Support Services35% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
30.1/40.016.6/20 Reviews9.4/10 Clients & Experience4.1/10 Market PresenceService focus
25% Customer Service Outsourcing25% Chat Support Services75% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing30% Chat Support Services70% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30/40.016/20 Reviews9.6/10 Clients & Experience4.4/10 Market PresenceService focus
30% Customer Service Outsourcing25% Chat Support Services70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.1/40.018.4/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
10% Customer Service Outsourcing10% Chat Support Services90% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
32.9/40.017.2/20 Reviews9.2/10 Clients & Experience6.5/10 Market PresenceService focus
20% Customer Service Outsourcing25% Chat Support Services80% Other -
UndisclosedUndisclosed250 - 999Tampa, FL
Ability to deliver
29.8/40.013.6/20 Reviews9.4/10 Clients & Experience6.9/10 Market PresenceService focus
40% Customer Service Outsourcing10% Chat Support Services60% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
30.3/40.017.4/20 Reviews8.2/10 Clients & Experience4.7/10 Market PresenceService focus
20% Customer Service Outsourcing20% Chat Support Services80% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
26.3/40.017.2/20 Reviews3.9/10 Clients & Experience5.2/10 Market PresenceService focus
20% Customer Service Outsourcing25% Chat Support Services80% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
30.2/40.016/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
30% Customer Service Outsourcing10% Chat Support Services70% Other -
$1,000+< $25 / hr50 - 249Mentor, OH
Ability to deliver
26.1/40.017.8/20 Reviews4.2/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing50% Chat Support Services60% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
29.1/40.016/20 Reviews9.2/10 Clients & Experience3.9/10 Market PresenceService focus
40% Customer Service Outsourcing10% Chat Support Services60% Other -
$5,000+Undisclosed250 - 999Beverly, MA
Ability to deliver
24.4/40.015/20 Reviews5.2/10 Clients & Experience4.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Chat Support Services45% Other -
$1,000+$25 - $49 / hr50 - 249Oakland, CA
Ability to deliver
28.6/40.016.2/20 Reviews8.4/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing17% Chat Support Services40% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
23.8/40.017.2/20 Reviews1.6/10 Clients & Experience5/10 Market PresenceService focus
80% Customer Service Outsourcing25% Chat Support Services20% Other -
UndisclosedUndisclosed250 - 999Chicago, IL
Ability to deliver
25.8/40.016.4/20 Reviews5.1/10 Clients & Experience4.3/10 Market PresenceService focus
20% Customer Service Outsourcing50% Chat Support Services80% Other -
$25,000+Undisclosed250 - 999Orem, UT
Ability to deliver
27.3/40.016.2/20 Reviews6.4/10 Clients & Experience4.7/10 Market PresenceService focus
19% Customer Service Outsourcing26% Chat Support Services81% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
25.3/40.015/20 Reviews5.9/10 Clients & Experience4.5/10 Market PresenceService focus
20% Customer Service Outsourcing50% Chat Support Services80% Other -
$1,000+Undisclosed50 - 249San Francisco, CA
Ability to deliver
22.4/40.015.6/20 Reviews3/10 Clients & Experience3.9/10 Market PresenceService focus
50% Customer Service Outsourcing55% Chat Support Services50% Other -
$1,000+< $25 / hr50 - 249New York, NY
Ability to deliver
29.6/40.017/20 Reviews8.7/10 Clients & Experience4/10 Market PresenceService focus
25% Customer Service Outsourcing20% Chat Support Services75% Other -
UndisclosedUndisclosed250 - 999Denver, CO
Ability to deliver
21.5/40.014.6/20 Reviews2.4/10 Clients & Experience4.5/10 Market PresenceService focus
39% Customer Service Outsourcing32% Chat Support Services61% Other -
$1,000+< $25 / hr250 - 999Walnut, CA
Ability to deliver
22.7/40.016.2/20 Reviews2.3/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Chat Support Services25% Other -
UndisclosedUndisclosed10 - 49Spokane, WA
Ability to deliver
25.9/40.013.6/20 Reviews8.1/10 Clients & Experience4.2/10 Market PresenceService focus
50% Customer Service Outsourcing25% Chat Support Services50% Other -
$1,000+< $25 / hr10 - 49Oakland Park, FL
Ability to deliver
26.4/40.016.6/20 Reviews6.8/10 Clients & Experience3/10 Market PresenceService focus
40% Customer Service Outsourcing30% Chat Support Services60% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
29.5/40.015.6/20 Reviews9.7/10 Clients & Experience4.3/10 Market PresenceService focus
10% Customer Service Outsourcing25% Chat Support Services90% Other -
UndisclosedUndisclosed50 - 249Spring, TX
Ability to deliver
24.1/40.015.6/20 Reviews3.6/10 Clients & Experience4.9/10 Market PresenceService focus
40% Customer Service Outsourcing33% Chat Support Services60% Other -
UndisclosedUndisclosed250 - 999Houston, TX
Ability to deliver
22.8/40.016.6/20 Reviews1.8/10 Clients & Experience4.4/10 Market PresenceService focus
40% Customer Service Outsourcing20% Chat Support Services60% Other
Latest Chat Support Services Articles
See all articles
Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
U.S. Chat Support FAQs
U.S. providers align with North American buyer expectations, holidays, and time zones, making it easier to deliver same-day resolutions and enterprise-grade service. You’ll gain teams versed in compliance (HIPAA for healthcare, PCI DSS for payments, SOC 2, and evolving state privacy laws like CCPA/CPRA) and experienced with the tools your teams already use.
If you sell to U.S. consumers, a domestic partner improves cultural fit, English fluency, and access to bilingual English–Spanish agents. Many firms also combine AI-assisted workflows with seasoned online chat agents in the USA to balance speed, accuracy, and brand voice.
Pricing varies because of factors such as complexity, hours, and specialization. According to Clutch’s data, most U.S.-based chat support
- Hourly: $25 – $45 per agent hour for U.S.-based live chat support (specialized or regulated industries trend higher).
- Per seat/month: $3,500 – $6,500 for 24/7 chat support services covering multiple shifts with QA and reporting.
- Per interaction: $0.80 – $2.00 per chat or resolution, common for ecommerce and tier-1 inquiries.
Furthermore, enterprise programs, premium language coverage, advanced integrations, or strict SLAs can increase rates. Make sure to thoroughly review the quote for your project before signing any contracts.
- E-commerce and retail (cart recovery, order tracking, returns)
- SaaS and tech (onboarding, troubleshooting, renewals)
- Financial services and fintech (account support, KYC-compliant flows)
- Healthcare and telehealth (HIPAA-aligned triage and patient comms)
- Travel, hospitality, and entertainment (bookings, changes, loyalty)
- Gaming and consumer electronics (tiered tech support)
Many teams also design customer service chat solutions tailored to Shopify, Magento, BigCommerce, and custom stacks.
Understand your project’s specific objectives and requirements to define your search criteria. Then, go to Clutch’s directories and narrow your options by assessing the following:
- Fit and coverage — confirm true 24/7 availability, peak-season scalability, and Spanish/English bilingual support if needed.
- Proven outcomes — ask for case studies with CSAT, FRT/ART, and revenue impact.
- Tech alignment — verify native integrations with Zendesk, Gorgias, Freshdesk, or your custom CRM.
- QA and training — look for playbooks, brand voice guidelines, and structured agent coaching.
- Security and compliance — request SOC 2 reports, HIPAA BAAs, and data retention policies.
- Guaranteed CSAT or sales lifts without a discovery phase
- No data transparency (limited access to transcripts, dashboards, or QA notes)
- High agent turnover or unclear staffing model for nights/weekends
- Hidden fees for integrations, after-hours, or “escalation” tiers
- One-size-fits-all scripts with no brand voice alignment
- Outsourcing without disclosure when you requested U.S.-based or “online chat agents USA”
If you’re considering outsourced chat support in the United States, insist on a clear staffing plan, sandbox testing in your tools, and measurable SLAs.