Liveforce

BACKGROUND

Please describe your company and position.

I am the Business Manager, Operations, Human Resources, Planning, Sales Director, Transportation Gov. Sector of Sherway Nissan

Describe what your company does in a single sentence.

Sherway Nissan in Etobicoke has New and Used Nissan Cars and SUVs for sale.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Live Force to accomplish?

• Appointment setting
• Messages Reply

SOLUTION

How did you find Live Force?

Referral

Why did you select Live Force over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Live Force were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Managing appointment scheduling, addressing patient inquiries, and transferring calls to our office during business hours, with additional support provided for after-hours services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Achieved higher conversion rates and improved show rates, resulting in more successful outcomes and greater engagement with our services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Consistently provides prompt and detailed reports, ensuring timely and comprehensive insights.

What was your primary form of communication with Live Force?

Email or Messaging App

What did you find most impressive or unique about this company?

We're consistently impressed by their meticulous attention to detail.

Are there any areas for improvement or something Live Force could have done differently?

I don't think so