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Netfor, Inc.

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People-Centric BPO Provider

Netfor helps companies simplify operations through reliable, people-focused outsourcing. For more than three decades, organizations across industries have trusted us to manage critical IT and customer experience functions with precision and care. Our core services include help desk support, field service, customer contact center operations, fulfillment, and staffing solutions all built to scale with client needs.

  • Min project size
    $50,000+
  • Hourly rate
    Undisclosed
  • Employees
    50 - 249
  • Locations
    Indianapolis, IN
  • Year founded
    Founded 1995

1 Locations

  • Indianapolis , IN

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    Our Story

    Netfor’s management team is dedicated to delivering exceptional customer experiences through innovation, teamwork, and accountability. With a nationwide remote workforce, we bring together top talent from across the country to provide reliable, high-quality support services. Every member of our management team is committed to improving customer service, streamlining operations, and working continuously to help our clients succeed.

    Meet the Team

    Gary Watson

    Gary WatsonManager, Sales and Channel Partnerships

    What Sets Us Apart

    100% U.S.-Based, Nationwide Support

    With three decades of BPO experience, our fully U.S.-based remote teams deliver faster response times, clear communication, and stronger accountability. We combine proven expertise with a customer-first approach to ensure every interaction meets the highest standards of service and reliability.

    Nationwide Field Service Network

    Our field service network covers the entire country, achieving a 95% First Run Rate through preparation, precision, and professionalism. Each technician arrives equipped to resolve issues quickly and effectively, reflecting our focus on customer satisfaction and operational excellence.

    Scalable, Brand-Consistent Support

    Our scalable, white-label customer service and IT help desk services maintain your brand’s voice and deliver a 92% First Call Resolution Rate. We adapt to your needs while keeping quality, consistency, and customer experience at the center of everything we do.

    Quick Facts

    30 years in business

    Tools and Technology

    ClickUp
    HubSpot

    Commonly Asked Questions

    We have clients that operate under a fixed-rate/per-request contract and others that operate under a per-minute/per-hour contract. Overall, our prices are determined by the BPO service purchased and the specific processes we are asked to manage. We first like to meet with you and discover what your current processes are. Then, we estimate the time required to complete the request and provide a quote that best suits your needs.

    We offer around-the-clock support nationwide. 24/7/365.

    Netfor offers outsourced, Tier 1 help desk support utilizing ITSM and ITIL-based frameworks. That means all technical requests from your customers or employees are routed to one place. And there’s always a live person available to address every ticket. With U.S.-based agents, we combine the latest technology with the art of great customer service to keep our clients productive.

    Netfor’s Field Services Department coordinates, controls, and delivers quality IT installations. When you need a skilled technician in the field, we rapidly deploy, expertly resolve issues, and notify you of completion using our advanced Deliverables Management technology.

    Netfor can install or deploy almost any hardware with provided instructions. This can be a POS system, a wireless access point, security cameras, digital displays, or even provisioning hundreds of laptops. If you’re unsure, just ask! Netfor will never take on an installation we know we can’t complete.

    Locations (1)

    201 North Illinois Street Indianapolis, IN, United States 46204

    1

    Contact Netfor, Inc.

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    Netfor, Inc.

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    Ian Medley