Contact Netfor, Inc.
Get a custom proposalPeople-Centric BPO Provider
Netfor helps companies simplify operations through reliable, people-focused outsourcing. For more than three decades, organizations across industries have trusted us to manage critical IT and customer experience functions with precision and care. Our core services include help desk support, field service, customer contact center operations, fulfillment, and staffing solutions all built to scale with client needs.
We combine technology and process expertise with a responsive, onshore service model to ensure fast issue resolution and superior customer outcomes. Whether providing Tier 1 help desk support, coordinating nationwide deployments, or managing customer interactions, Netfor serves as an extension of your organization's teams.
Our focus is partnership and performance. Every engagement is designed around measurable goals, from reduced downtime to improved customer satisfaction. With a culture rooted in service excellence and continuous improvement, Netfor helps businesses of all sizes achieve reliable, scalable growth without the complexity of managing everything in-house.
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Min project size
$50,000+
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Hourly rate
Undisclosed
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Employees
50 - 249
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Locations
Indianapolis, IN
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Year founded
Founded 1995
1 Locations
- Indianapolis , IN
Service Lines
- Staffing
- 5%
Select Focus Area
- Inbound Services
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- Customer Service Outsourcing
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- IT Managed Services Focus
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- Help desk
- 100%
- Staffing Focus
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Industries
- Retail
- 30%
- Franchises
- 20%
- Food & Beverage
- 15%
- Government
- 15%
- Medical
- 10%
- Information technology
- 5%
- Non-profit
- 5%
Clients
- Midmarket ($10M - $1B)
- 55%
- Enterprise (>$1B)
- 25%
- Small Business (<$10M)
- 20%
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Our Story
Netfor’s management team is dedicated to delivering exceptional customer experiences through innovation, teamwork, and accountability. With a nationwide remote workforce, we bring together top talent from across the country to provide reliable, high-quality support services. Every member of our management team is committed to improving customer service, streamlining operations, and working continuously to help our clients succeed.
Meet the Team
Gary WatsonManager, Sales and Channel Partnerships
What Sets Us Apart
100% U.S.-Based, Nationwide Support
With three decades of BPO experience, our fully U.S.-based remote teams deliver faster response times, clear communication, and stronger accountability. We combine proven expertise with a customer-first approach to ensure every interaction meets the highest standards of service and reliability.Nationwide Field Service Network
Our field service network covers the entire country, achieving a 95% First Run Rate through preparation, precision, and professionalism. Each technician arrives equipped to resolve issues quickly and effectively, reflecting our focus on customer satisfaction and operational excellence.Scalable, Brand-Consistent Support
Our scalable, white-label customer service and IT help desk services maintain your brand’s voice and deliver a 92% First Call Resolution Rate. We adapt to your needs while keeping quality, consistency, and customer experience at the center of everything we do.Locations (1)
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Netfor, Inc.
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Ian Medley