Union Resolute

BACKGROUND

Please describe your company and position.

I am the VP Empata Latam of Emapta

Describe what your company does in a single sentence.

Empata provides offshore staffing solutions to US businesses looking to staff back office business processes offshore, we have locations/access to high-quality talent in the Philippines, Colombia, Macedonia, Sri Lanka, Vietnam and Malaysia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Union Resolute to accomplish?

• Lead Generation

SOLUTION

How did you find Union Resolute?

Online Search

Why did you select Union Resolute over others?

Referred to me

How many teammates from Union Resolute were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To provide high quality leads

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ROI was terrible, they supplied (2) what they deemed high-quality leads over 6 months

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their onboarding was disorganized, and their communication was poor throughout.

What was your primary form of communication with Union Resolute?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nothing, they use Hubspot technology and try to white label it as something else

Are there any areas for improvement or something Union Resolute could have done differently?

Deliver results, listen to your customers, get rid of your overreaching services agreement and stand by your product, let the results sell themselves.