Top Help Desk Services in the United States
From Silicon Valley SaaS scale-ups to Fortune 500 headquarters in New York and Dallas, organizations across the U.S. rely on help desk partners to keep employees productive and customers supported. The right agency can deliver remote and on-site support, ITIL-aligned processes, and secure tooling that meets U.S. compliance needs like HIPAA and SOC 2.
Clutch helps you find trusted providers through verified client reviews, case studies, and detailed service profiles. Use filters to compare by budget, location, industry, certifications, and coverage hours to find an outsourced, remote, or 24/7 help desk solution that fits your stack. Start exploring:
• Help Desk Companies in Los Angeles
• Help Desk Companies in New York
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$1,000+$25 - $49 / hr50 - 249Eden Prairie, MN
Services provided
Focus Areas
See all 20 projectsCorporate Technologies is a provider of Managed IT Services, offering comprehensive IT support and management solutions to various businesses. Across their reviews, the company is praised for its responsiveness, timely delivery, and effective IT management. Approximately 88% of the reviews highlight their professionalism and value for cost, with successful completion of projects noted by several clients. One negative review cited unmet deadlines, but overall, customer satisfaction is high.
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$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
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See all 93 projectsIntegris is a provider of Managed IT Services, offering comprehensive IT Management, IT Support Services, and cybersecurity solutions. The majority of reviews highlight their responsive and knowledgeable team, with approximately 90% of clients emphasizing their effective problem-solving and high-quality service. While most feedback is positive, a few clients suggest improvements in response times for urgent issues.
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$1,000+$100 - $149 / hr10 - 49Houston, TX
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See all 12 projectsUprite Services is a Managed IT Services provider offering comprehensive IT Support and Outsourced IT Management solutions. Their reviews reflect a strong commitment to customer satisfaction, with 100% of reviewers highlighting their effective communication, responsiveness, and ability to deliver IT solutions on time. Clients commend their expertise in cybersecurity, server management, and IT infrastructure, consistently noting their proactive and reliable service.
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$1,000+$100 - $149 / hr10 - 49Houston, TX
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See all 12 projectsXvand Technology Corp. is a highly regarded Managed IT Services provider specializing in IT Management, IT Support Services, and Outsourced IT Management. Their reviews consistently highlight seamless transitions, a 99.99% uptime, and cost-effective solutions, with 100% of reviewers praising their responsiveness and customization. Xvand's dedication to client satisfaction and tailored IT solutions makes them a preferred partner for various industries.
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$5,000+$150 - $199 / hr50 - 249New York, NY
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See all 55 projectsBit by Bit Computer Consultants is a Managed IT Services provider excelling in IT management, cybersecurity, and cloud solutions. The company consistently receives positive reviews, with approximately 95% of clients praising their responsiveness, project management, and technical expertise. Clients highlight their commitment to service quality, timely ticket resolution, and proactive problem-solving, making them a reliable partner for diverse IT needs.
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$1,000+$100 - $149 / hr250 - 999Dallas, TX
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See all 14 projectsIT GOAT is a Managed IT Services provider specializing in IT Management, IT Support Services, and cybersecurity solutions. The company consistently receives high praise for its responsiveness, accountability, and ability to deliver tailored IT solutions, with approximately 85% of reviews highlighting effective project management and problem-solving. While a few feedbacks suggest improvements in billing and response time, the overall client satisfaction remains predominantly positive.
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$5,000+$100 - $149 / hr10 - 49Doral, FL
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See all 26 projectsBCA IT, Inc. is a provider of Managed IT Services, noted for their comprehensive IT management, cybersecurity, and support services. Across reviews, they are commended for their responsiveness, reliability, and personalized service, with 100% of feedback highlighting their professionalism and expertise. Clients frequently mention their proactive approach and strong project management, resulting in improved IT infrastructure and security.
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$5,000+$200 - $300 / hr250 - 999Glendale, CA
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See all 39 projectsCyberDuo is an IT Managed Services Provider specializing in IT Support Services, cybersecurity, and infrastructure management. With 100% positive reviews, clients commend CyberDuo for their exceptional responsiveness, reliability, and ability to tailor solutions to meet unique needs. Approximately 80% of reviews highlight their prompt issue resolution and effective communication, establishing CyberDuo as a trustworthy and client-focused partner.
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$5,000+$150 - $199 / hr50 - 249San Diego, CA
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See all 20 projectsInfracore is a Managed IT Services provider offering comprehensive IT support services, including cloud migration, cybersecurity, and IT management. Clients widely praise Infracore's technical expertise, proactive approach, and exceptional customer service, with 100% positive feedback. Approximately 70% of reviewers highlight their responsive communication and ability to integrate seamlessly with client teams, making them a top choice for outsourced IT management.
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$5,000+Undisclosed10 - 49Park Ridge, IL
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See all 13 projectsXL.net is a Managed IT Services provider known for its exemplary IT management and support services, including outsourced IT support and cybersecurity. Across reviews, 100% of clients highlight their superior responsiveness and customer focus, with many noting their ability to quickly address IT issues and adapt solutions to meet specific needs. Clients consistently praise their professionalism and commitment to long-term IT infrastructure improvement.
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$10,000+$150 - $199 / hr10 - 49Rochester, NY
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See all 7 projectsCETech is an IT Managed Services Provider (MSP) specializing in comprehensive IT management and support services, including cybersecurity, infrastructure maintenance, and cloud solutions. Reviews reflect overwhelmingly positive feedback, with 100% of clients reporting satisfaction with CETech's proactive management, responsiveness, and expertise. Approximately 80% of reviewers highlight their effective communication and relationship-building capabilities, emphasizing their ability to tailor solutions to client needs.
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$5,000+$150 - $199 / hr10 - 49Lockport, IL
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See all 40 projectsAndromeda is a Managed IT Services provider renowned for its comprehensive IT management and support services. Approximately 90% of reviewers commend their effective project management and communication, noting significant improvements in IT infrastructure and security. Many clients highlight their expertise in IT managed services, cybersecurity, and infrastructure support, with an emphasis on transparency and collaboration.
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$5,000+Undisclosed10 - 49Youngsville, LA
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See all 17 projectsTechPulse - IT Support & Managed IT Company provides comprehensive Managed IT Services, excelling in IT Management, support, and outsourced IT solutions. They receive overwhelmingly positive feedback, with 95% of reviewers expressing satisfaction. Common praise includes their responsiveness and proactive approach, ensuring timely solutions and robust IT management across diverse industries.
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$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
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See all 44 projectsAdvanced Networks is a company specializing in Managed IT Services, providing comprehensive IT management and support solutions. Feedback from their clients is overwhelmingly positive, with 100% noting impressive technical expertise and proactive support. Many clients (approximately 90%) emphasize the company's responsiveness and ability to enhance system reliability and security. Overall, Advanced Networks demonstrates a strong fit for businesses seeking outsourced IT management and support.
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$5,000+$150 - $199 / hr10 - 49Princeton, NJ
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See all 10 projectsBlueclone Networks is a reputable and comprehensive provider of Managed IT Services, focusing on IT Support and IT Management. They are highly praised for their attention to detail, responsiveness, and proficiency, consistently delivering impressive results such as improved security and reduced downtime. Feedback is overwhelmingly positive, with no areas for improvement noted by 100% of reviewers.
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$5,000+Undisclosed10 - 49Glendale, CA
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See all 75 projectsGenCare is a Managed IT Services provider known for delivering comprehensive IT Support Services, including cybersecurity and network management. With 100% positive feedback from reviewers, GenCare is praised for its professionalism, technical proficiency, and exceptional customer service. Approximately 70% of reviewers highlight their ability to meet deadlines and stay on budget, ensuring client satisfaction and long-term engagements.
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$1,000+$150 - $199 / hr10 - 49Pasadena, CA
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See all 19 projectsAllSafe IT is a Managed IT Services provider offering comprehensive IT support, security, and infrastructure management. The company has received overwhelmingly positive feedback, with clients appreciating their professionalism, responsiveness, and ability to integrate solutions smoothly. Approximately 80% of reviewers highlight AllSafe IT's proactive approach and effective communications, while 60% emphasize their cost-effectiveness and strategic guidance in IT management.
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$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
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See all 18 projectsCTS is a Managed IT Services provider, delivering a comprehensive array of IT Management, IT Support Services, and cybersecurity solutions. Reviews highlight their exceptional technical expertise, proactive planning, and commitment to partnership, with approximately 100% positive feedback emphasizing responsiveness, project management, and personalized service. Clients consistently commend CTS for reliability, communication, and their role as a trusted IT partner.
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$1,000+$150 - $199 / hr50 - 249Bothell, WA
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See all 5 projectsISOutsource is a provider of Managed IT Services, offering comprehensive IT Management and IT Support Services. The company is consistently praised for its strong project management and technical expertise, with 100% of reviewers noting their responsiveness and security commitment. Their ability to deliver tailored, scalable solutions with minimal disruption is frequently highlighted, emphasizing their value in Outsourced IT Management.
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$1,000+$150 - $199 / hr10 - 49Irvine, CA
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See all 14 projectsTailored Technology Services Inc. is a Managed IT Services provider specializing in IT management, support services, and outsourced IT solutions. They are highly praised for their responsiveness and professionalism, with 100% of reviewers highlighting their quick response times and effective problem-solving approach. Clients frequently commend their alignment with company values and culture, as well as their ability to enhance efficiency and cybersecurity across diverse industries.
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$1,000+$150 - $199 / hr10 - 49Sacramento, CA
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See all 14 projectsTotal Secure Technology is an IT Management company that specializes in Managed IT Support Services and cybersecurity solutions. With high ratings and a strong focus on customer support, they consistently deliver projects on time, showing a 100% satisfaction rate in terms of responsiveness and project management. Clients frequently commend their security-first approach, with 70% mentioning improved security and reduced downtime.
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UndisclosedUndisclosed50 - 249San Ramon, CA
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See all 15 projectsParachute Technology is a respected provider of Managed IT Services and cybersecurity solutions, acting as an outsourced IT department for various businesses. Reviews reveal a 100% positive sentiment, highlighting their technical expertise, responsiveness, and ability to reduce IT issues significantly. Clients regularly note their proactive approach, with 75% emphasizing their effective project management and strategic IT guidance.
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$5,000+$100 - $149 / hr250 - 999New York, NY
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See all 9 projectsNet at Work LLC is a comprehensive Information Technology Services provider specializing in IT Managed Services and ERP consulting, with a focus on Sage systems. The company is praised for its expertise and efficiency, with 100% of reviewers commending their timely project delivery. Clients highlight the firm's ability to manage complex IT and ERP needs, although 20% noted challenges with internal communication between service areas.
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$5,000+Undisclosed10 - 49Suwanee, GA
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See all 14 projectsMIS Solutions, Inc is a Managed IT Services provider specializing in IT management, IT support services, and cybersecurity solutions. Across their reviews, the company is praised for its excellent communication, proactive approach, and reliability, with 100% positive feedback on timely delivery and client satisfaction. Approximately 70% of reviewers highlight their advanced project management skills and security focus.
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$5,000+$150 - $199 / hr50 - 249Costa Mesa, CA
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See all 14 projectsHelixstorm is a robust provider of Managed IT Services, specializing in outsourced IT support and IT management. Across various reviews, clients consistently highlight Helixstorm's exceptional project management, responsiveness, and cost efficiency, with over 90% of feedback being positive. Their commitment to proactive IT solutions and customer satisfaction positions them as a valued partner in managing complex IT environments, ultimately leading to significant cost savings and operational efficiency for their clients.
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$10,000+$100 - $149 / hr250 - 999Tampa, FL
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See all 15 projectsMiles IT is a Managed IT Services provider specializing in IT Support Services, Outsourced IT Management, and Information Technology Services. Client reviews consistently highlight their professionalism, timely delivery, and custom solutions tailored to specific business needs. Approximately 100% of reviewers praised their responsiveness and capability, with no notable areas for improvement frequently mentioned.
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$1,000+$150 - $199 / hr10 - 49Chicago, IL
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See all 28 projectsFramework IT offers comprehensive IT Management, IT Support Services, and Managed IT Services, excelling in proactive and personalized Information Technology solutions. Across reviews, 100% of clients praise their responsive and knowledgeable support. Their customer-centric approach, technical proficiency, and tailored solutions earn them high ratings, making them a trusted Managed IT partner for various industries.
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$5,000+$100 - $149 / hr10 - 49El Segundo, CA
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See all 25 projectsFacet Interactive is an IT Management company providing a range of services, including managed IT services, web development, and IT support. Clients consistently praise their responsiveness, precise technical expertise, and effective project management. With 100% positive feedback, they are noted for enhancing client productivity and success, with several reviews highlighting their alignment with company values and impressive customer service.
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$1,000+$100 - $149 / hr10 - 49Torrance, CA
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See all 13 projectsFantastic IT is a provider of Managed IT Services and IT Support Services, offering comprehensive outsourced IT solutions to a diverse clientele. Reviewers consistently praise their prompt response times and knowledgeable service, with nearly all feedback highlighting their exceptional customer service and problem-solving abilities. Impressively, 100% of reviews report satisfaction, emphasizing Fantastic IT's ability to exceed client expectations in IT Management and Outsourced IT Services.
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$5,000+$150 - $199 / hr10 - 49San Jose, CA
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See all 26 projectsTruAdvantage is a Managed IT Services provider offering outsourced IT support, cybersecurity, and IT management. Reviews highlight their proactive support, strategic IT guidance, and strong cybersecurity expertise, with clients appreciating their responsive communication and seamless integration into existing operations. Approximately 95% of feedback is positive, emphasizing improved efficiency and system reliability, though some mention excessive communication updates.
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$1,000+$200 - $300 / hr10 - 49Dallas, TX
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See all 4 projectsVelo IT Group is a comprehensive Managed IT Services provider specializing in IT Management, Support Services, and Outsourced IT Management. With unanimous positive feedback (100% of reviews), clients commend their reliable and knowledgeable support, proactive approach, and alignment with organizational values. Approximately 33% of clients highlight their high-quality project management and deep technical expertise.
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$1,000+$150 - $199 / hr2 - 9Annapolis, MD
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See all 25 projectsB/Net Systems is a Managed IT Services provider specializing in outsourced IT support and IT management for various organizations. With a 100% positive feedback rate, their clients frequently commend their responsiveness, effective IT solutions, and strong customer service. Approximately 80% of reviewers highlight their ability to align IT services with client goals, showcasing their expertise in managed IT, cybersecurity, and IT support services.
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$5,000+$150 - $199 / hr50 - 249Irvine, CA
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See all 17 projectsTechHeights - Business IT Services Orange County is a Managed IT Services Provider (MSP) specializing in IT management and support services, including CMMC compliance and cybersecurity solutions. Reviewers consistently highlight their responsiveness, punctuality, and excellent project management, with 100% of reviews expressing satisfaction and no reported areas for improvement. They are praised for aligning with client values and offering great value for cost.
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$5,000+$150 - $199 / hr10 - 49Austin, TX
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See all 9 projectsTechProComp is a Managed IT Services provider specializing in outsourced IT support and IT management. Their reviews emphasize exceptional customer service, responsiveness, and comprehensive IT solutions, with clients noting a 100% IT ticket completion rate and efficient project execution. The majority of feedback is overwhelmingly positive, with 100% of reviewers highlighting their quick response times and professional team, indicating strong satisfaction with their services.
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$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
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See all 3 projectsDatalink Networks Inc. is a Managed IT Services provider specializing in IT Management and Support Services. Reviews indicate a 100% positive feedback rate, highlighting their rapid response, proactive problem-solving, and exceptional customer service. Approximately 67% of reviewers commend their ability to implement secure and resilient IT infrastructures, emphasizing their dependable and efficient project management.
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$1,000+$200 - $300 / hr10 - 49Austin, TX
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See all 6 projectsParried is a Managed IT Services company offering comprehensive Information Technology Services, including Outsourced IT Support and IT Management. Across reviews, Parried is praised for their quick response times, effective problem-solving, and personalized service. They maintain high satisfaction with 100% of clients noting their reliability and responsiveness to IT issues, contributing to enhanced operational efficiency and security.
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$5,000+$200 - $300 / hr10 - 49Allentown, PA
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See all 45 projectsKDG is an IT Managed Services Provider offering outsourced IT support, system integration, and IT management. Clients commend KDG’s attention to detail, responsiveness, and tailored solutions, with 100% positive feedback emphasizing their project management and effective communication. Approximately 67% of reviewers highlight their ability to improve efficiency and adapt to unique business needs, reflecting KDG's proficiency in managed information technology services.
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$1,000+$150 - $199 / hr10 - 49Roswell, GA
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See all 6 projectsCenterpoint IT is a Managed IT Services provider offering comprehensive IT Management and Support Services. They consistently receive positive feedback, with reviews highlighting their professionalism, responsiveness, and ability to deliver on time and within budget. Notably, 100% of reviewers commend their customer service and expertise, emphasizing their role in exceeding expectations and addressing complex IT needs efficiently.
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$5,000+$150 - $199 / hr10 - 49White Plains, NY
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See all 16 projectsRed Key Solutions is a managed IT services provider, offering comprehensive IT management, support, and outsourced IT solutions. Their clients consistently highlight excellent project management, customer service, and adaptability to changing needs. Approximately 90% of the reviews emphasize their responsiveness and expertise, with no significant criticism noted. Red Key Solutions exemplifies an ideal partner for businesses seeking reliable managed IT services.
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$5,000+$150 - $199 / hr10 - 49New York, NY
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See all 45 projectsM6iT is a Managed IT Services provider specializing in IT Management and Support Services, renowned for its proactive and responsive approach. Clients consistently praise M6iT for delivering projects on time and within budget, with about 100% of reviews highlighting their effective communication and responsiveness. Their comprehensive support spans cybersecurity, IT infrastructure, and Microsoft 365 solutions, reflecting their expertise in Managed Information Technology.
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$5,000+Undisclosed50 - 249Schaumburg, IL
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See all 6 projects7 Layer Solutions Inc is a Managed IT Services provider specializing in IT management, support, and cybersecurity. The company receives overwhelmingly positive feedback, with clients praising their technical expertise, high-touch service, and reliability. Approximately 90% of reviewers highlighted their effective communication and project management, emphasizing their ability to act as an extension of clients' teams.
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$5,000+$150 - $199 / hr50 - 249Miami, FL
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See all 25 projectsVirtuworks is a managed IT services provider excelling in IT support services, IT management, and managed information technology. Their clients consistently praise their ability to improve Microsoft Secure Scores by over 20 points and provide quick, personalized support. Approximately 87.5% of reviewers emphasize Virtuworks' exceptional customer service and communication, making them a reliable choice for outsourced IT services and management.
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$5,000+$100 - $149 / hr50 - 249Chicago, IL
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See all 8 projectsPSM Partners is a Managed IT Services provider excelling in IT management, IT support services, and outsourced IT solutions. With 100% positive feedback, clients commend their reliability, professionalism, and innovative problem-solving. Approximately 60% of reviews highlight their responsiveness and ability to tailor IT solutions to specific needs, emphasizing their role as a trusted partner in managing complex IT infrastructures and enhancing operational efficiency.
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$1,000+$200 - $300 / hr50 - 249Louisville, KY
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See all 10 projectsMirazon is a reputable provider of Managed IT Services, delivering comprehensive IT Management and IT Support Services. The company is consistently praised for its exceptional project management, with 100% of reviews highlighting timely delivery and responsiveness. Clients commend Mirazon for its personalized approach, expertise, and reliability in managing complex IT environments, with no significant areas for improvement identified across reviews.
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$1,000+$50 - $99 / hr50 - 249Mission, KS
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See all 40 projectsSoftDoes is a versatile software development company specializing in custom application and web-based tool creation for diverse industries, including legal, healthcare, education, and e-commerce. Across their reviews, 100% of clients emphasize their ability to modernize existing systems and streamline processes, with noticeable improvements in efficiency and reduced manual workload. Clients consistently highlight their project management skills and practical approach to automation, resulting in high satisfaction and successful project outcomes.
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$1,000+$100 - $149 / hr10 - 49Pasadena, CA
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See all 7 projectsTechmedics is a Managed IT Services provider specializing in cloud migration, cybersecurity, and IT infrastructure management. Their reviews highlight strong project management and technical expertise, with 100% of clients noting their responsiveness and commitment to success. Customers consistently express satisfaction with Techmedics' ability to deliver on time and exceed expectations, making them a trusted partner for ongoing IT support.
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$5,000+$150 - $199 / hr10 - 49Dublin, OH
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See all 3 projectsAstute Technology Management is a distinguished provider of Managed IT Services, specializing in IT support and network management. Across reviews, 100% of clients commend their responsiveness and expertise in Information Technology Services. Their proactive approach and effective communication are frequently highlighted, demonstrating their capability in managing outsourced IT support and offering tailored IT solutions that align with client needs.
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$5,000+$150 - $199 / hr10 - 49Glen Rock, NJ
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See all 6 projectsIntegrated Computer Services, Inc. offers comprehensive Managed IT Services, specializing in IT Management and IT Support Services. With a 100% positive feedback rate, clients commend their prompt, professional service, robust cybersecurity measures, and seamless technology transitions. Approximately 80% of reviewers highlight their effective project management and alignment with client values, emphasizing their capability in Outsourced IT Management.
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$5,000+$150 - $199 / hr10 - 49North Bethesda, MD
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See all 43 projectsSthenos Technologies is an IT Managed Services provider offering outsourced IT support and management. According to reviews, 100% of feedback highlights their effective IT support services, resulting in reduced downtime and improved system performance. Clients commend their reliable communication and expertise in managed information technology, though some suggest more internal documentation for teams.
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$5,000+$150 - $199 / hr10 - 49Winter Springs, FL
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See all 4 projectsCyber Command is a provider of IT Managed Services, offering comprehensive IT support, management, and outsourced services across various sectors. Their reviews reveal a strong emphasis on responsiveness, professional project management, and excellent customer service, with 100% positive feedback and frequent praise for value, quick problem-solving, and alignment with client needs.
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List of the Top 15 United States Outsourced Help Desk Services
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$1,000+$25 - $49 / hr50 - 249Eden Prairie, MN
Ability to deliver
38/40.018.8/20 Reviews9.6/10 Clients & Experience9.6/10 Market PresenceService focus
80% IT Managed Services40% Help desk20% Other -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
70% IT Managed Services10% Help desk30% Other -
$1,000+$100 - $149 / hr10 - 49Houston, TX
Ability to deliver
37.6/40.018.4/20 Reviews9.6/10 Clients & Experience9.6/10 Market PresenceService focus
60% IT Managed Services50% Help desk40% Other -
$1,000+$100 - $149 / hr10 - 49Houston, TX
Ability to deliver
36.4/40.017.4/20 Reviews9.7/10 Clients & Experience9.3/10 Market PresenceService focus
100% IT Managed Services50% Help desk -
$5,000+$150 - $199 / hr50 - 249New York, NY
Ability to deliver
37.8/40.019.2/20 Reviews9.1/10 Clients & Experience9.5/10 Market PresenceService focus
50% IT Managed Services20% Help desk50% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% IT Managed Services20% Help desk30% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
50% IT Managed Services15% Help desk50% Other -
$5,000+$100 - $149 / hr10 - 49Doral, FL
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% IT Managed Services35% Help desk40% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.9/40.017.4/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
50% IT Managed Services10% Help desk50% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
40% IT Managed Services10% Help desk60% Other -
$5,000+Undisclosed10 - 49Park Ridge, IL
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
70% IT Managed Services25% Help desk30% Other -
$1,000+$200 - $300 / hr250 - 999Plano, TX
Ability to deliver
31.3/40.015.8/20 Reviews5.8/10 Clients & Experience9.7/10 Market PresenceService focus
60% IT Managed Services50% Help desk40% Other -
$10,000+$150 - $199 / hr10 - 49Rochester, NY
Ability to deliver
35/40.017.6/20 Reviews8.8/10 Clients & Experience8.6/10 Market PresenceService focus
50% IT Managed Services35% Help desk50% Other -
$1,000+$150 - $199 / hr50 - 249Oak Brook, IL
Ability to deliver
35.7/40.016/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% IT Managed Services15% Help desk50% Other -
$5,000+$150 - $199 / hr10 - 49Lockport, IL
Ability to deliver
35.4/40.016.4/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
60% IT Managed Services30% Help desk40% Other -
$5,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
35.3/40.016.4/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
70% IT Managed Services30% Help desk30% Other -
$5,000+$100 - $149 / hr50 - 249Frederick, MD
Ability to deliver
34.7/40.016.2/20 Reviews9.6/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Managed Services20% Help desk -
$5,000+Undisclosed10 - 49Youngsville, LA
Ability to deliver
37.2/40.019/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
50% IT Managed Services10% Help desk50% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
36.6/40.020/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
70% IT Managed Services15% Help desk30% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
40% IT Managed Services35% Help desk60% Other -
UndisclosedUndisclosed10 - 49Longwood, FL
Ability to deliver
35.8/40.016.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% IT Managed Services20% Help desk20% Other -
$5,000+$100 - $149 / hr50 - 249Gaithersburg, MD
Ability to deliver
35.5/40.016.2/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Managed Services10% Help desk50% Other -
$5,000+Undisclosed10 - 49Glendale, CA
Ability to deliver
32.3/40.019.8/20 Reviews8.7/10 Clients & Experience3.9/10 Market PresenceService focus
75% IT Managed Services90% Help desk25% Other -
$1,000+< $25 / hr50 - 249Baltimore, MD
Ability to deliver
34.6/40.016.8/20 Reviews10/10 Clients & Experience7.8/10 Market PresenceService focus
60% IT Managed Services15% Help desk40% Other -
UndisclosedUndisclosed50 - 249Lincoln, NE
Ability to deliver
34.3/40.017.6/20 Reviews7.1/10 Clients & Experience9.6/10 Market PresenceService focus
60% IT Managed Services15% Help desk40% Other -
$1,000+$150 - $199 / hr10 - 49Pasadena, CA
Ability to deliver
31.8/40.016.2/20 Reviews6.9/10 Clients & Experience8.7/10 Market PresenceService focus
70% IT Managed Services50% Help desk30% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.2/40.020/20 Reviews8.3/10 Clients & Experience7.9/10 Market PresenceService focus
40% IT Managed Services10% Help desk60% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34/40.016.8/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
50% IT Managed Services15% Help desk50% Other -
$1,000+$150 - $199 / hr50 - 249Bothell, WA
Ability to deliver
33.8/40.017/20 Reviews8.1/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Managed Services25% Help desk60% Other -
$10,000+$150 - $199 / hr250 - 999Chantilly, VA
Ability to deliver
29.7/40.016.2/20 Reviews4.5/10 Clients & Experience9/10 Market PresenceService focus
50% IT Managed Services30% Help desk50% Other
U.S. Help Desk Services FAQs
U.S.-based teams bring time zone alignment across Eastern to Pacific hours, clear language and cultural fit for end users, and easier on-site dispatch in major metros. Many are proficient with common U.S. enterprise stacks and understand regulatory frameworks like HIPAA, FERPA, SOX, and CJIS.
If your business handles protected data, needs background-checked technicians, or requires in-person support at offices in cities like Atlanta, Boston, or Seattle, a domestic partner can reduce risk and speed resolution.
Pricing varies because of factors like coverage, SLAs, and toolset. Based on Clutch’s pricing data, the typical U.S. ranges include:
- Per user, per month (help desk only): $20 – $60 for standard business-hours support; 24/7 often adds 15%–35%.
- Bundled with managed IT: $100 – $200 per user, per month for broader MSP services including help desk, patching, and monitoring.
- Hourly/ad hoc: $90 – $175 per hour, with higher rates for emergency or after-hours support.
- On-site dispatch: $125 – $225 per hour plus trip minimums, depending on location.
- One-time onboarding: $2,000 – $10,000 for knowledge base setup, tool integration, and documentation.
Ask for a line-item quote that clarifies SLAs (response/resolution), channels (phone, chat, email), ticket scope, and any overage fees.
U.S. help desk providers support a wide range of sectors, reflecting the country’s diverse and globally connected business landscape. Many help desk companies specialize in markets like:
- Technology/SaaS – Bay Area and Austin firms excel at multi-tenant, product-led support and integrations.
- Healthcare – HIPAA-aware agents, BAAs, and EHR support for hospital systems and clinics.
- Financial services/fintech – SOC 2, PCI DSS familiarity; strong audit trails and access controls.
- E-commerce and retail – 24/7 peak-season coverage, POS support, store networking.
- Education – FERPA compliance; device lifecycle and LMS help desks for K–12 and higher ed.
- Manufacturing, logistics, and energy – OT-aware support, plant/warehouse dispatch, and ruggedized device management.
- Public sector – Background-checked staff, CJIS awareness, and FedRAMP-adjacent workflows via approved tools.
Define your project’s particular requirements and objectives. Then, browse through Clutch's directories to find trusted firms and follow these five key steps to narrow your options:
- Validate tool fit — Microsoft 365/Azure AD or Okta SSO, ITSM platforms, RMM/MDM, and security tooling.
- Check compliance and security — SOC 2 Type II, ISO 27001, HIPAA BAAs, background checks, and MFA/privileged access controls.
- Assess staffing and coverage model — onshore vs. hybrid, dedicated vs. pooled agents, tiered escalation, and bench depth.
- Demand metrics and reporting — FCR, CSAT, ASA, MTTR, backlog, and knowledge base health; agree on cadence and format.
- Verify results — review Clutch case studies, references in your industry, and sample ticket reports.
- No written SLA, or “unlimited support” with vague scope.
- Lack of audit evidence (no SOC 2, no BAA willingness) or weak identity controls (shared admin logins, no MFA).
- Tool lock-in or high fees to integrate with your ITSM/SSO stack.
- Poor ticket hygiene: inconsistent categorization, minimal notes, or canned replies.
- Thin documentation: no runbooks or knowledge base updates.
- Overreliance on a single engineer; no clear escalation path or coverage plan for PTO/after hours.
- High agent turnover and no structured training or QA.
Professionalism, expertise, and integrity are vital to help desk services. Make sure you find a credible partner with a proven track record to take care of your project.