SDTEK was founded in 2007 with a simple belief: businesses deserve IT support that actually works. Not "close the ticket and move on" support — the kind where someone picks up the phone, knows your name, and treats your problem like their own. Nearly 20 years later, that belief drives everything we do.
Our Mission
Proactively turn technology into measurable growth, reduced risk, and reclaimed time for every client we serve. We don't just keep the lights on — we make sure technology is actively working for your business, not against it.
Our Vision
To be the IT partner businesses trust so completely that they never think about IT again. When technology fades into the background and your team can focus entirely on what they do best — that's when we've done our job.
What This Looks Like in Practice
Every client relationship starts with our 90-day unconditional guarantee. If we don't earn your trust in the first three months, you walk — no penalties, no questions. We've made that promise since day one because we know the work speaks for itself.
Our team is entirely U.S.-based across San Diego and Fort Wayne. When you call, you reach someone who already knows your environment, your people, and your priorities. We're not a faceless helpdesk — we're an extension of your team.
We're also a small, tight-knit crew. Our longest-tenured technician has been with us for over seven years. Our support lead is the kind of person clients request by name. That kind of loyalty and consistency doesn't happen by accident — it comes from building a culture where people actually want to show up and do great work.
Why It Matters
Most MSPs sell the same bullet points: monitoring, patching, security. What they can't sell is a team that genuinely cares. We built SDTEK to be the company we'd want to hire ourselves — responsive, honest, proactive, and always in your corner.
That's not a tagline. That's how we operate every single day.
SDTEK's pricing appears to be around $2,000 to $2,500 per month, offering managed IT services and support. Clients appreciate their responsiveness but highlight issues with communication and follow-ups. Overall, they provide decent value for cost, though expectations on deliverables may need clarification.
Clients are encouraged to communicate their needs and goals clearly to SDTEK, as the company is adept at providing tailored solutions. Transparency and honesty are recommended for successful collaboration.
Strong Engagement from Leadership
The involvement and support from SDTEK's owner and leadership are highlighted as impressive by clients. This engagement is seen as a unique and valuable aspect of their service.
Miscommunication on Timelines and Budgets
Some clients have experienced miscommunications regarding project timelines and budgets. While SDTEK is willing to address these issues, this area could benefit from improvement.
Effective Managed IT and Cybersecurity Services
SDTEK provides comprehensive managed IT services, including cybersecurity support and training. Clients note improved productivity and operational efficiency as a result of their services.
Responsive and Timely IT Support
Clients appreciate SDTEK's ability to deliver work on time and respond quickly to IT support needs. The team's responsiveness helps in maintaining smooth operations and addressing issues as they arise.
Managed IT Services for Project Management Staff Aug Firm
Featured Review
IT Managed Services
Help desk
$10,000 to $49,999
Aug. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I enjoy the engagement and support from the owner, Scott."
Mar 5, 2026
Owner, Bulldog Consulting Services
Sharon Miller
Verified
Business services
Fort Wayne, Indiana
11-50 Employees
Online Review
Verified
SDTEK provides IT support and consulting services for a project management staff augmentation firm. The team assists with the client's help desk and IT support functions.
SDTEK delivers work on time and is very responsive to the client's needs. The team conducts status meetings and provides ongoing reports. They communicate through in-person meetings, emails, and messages. The client also praises the engagement and support from SDTEK's owner.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Bulldog Consulting Services
Describe what your company does in a single sentence.
Project Management Staff Augumentation
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SDTEK to accomplish?
Provide ongoing IT Support and consulting services.
SOLUTION
How did you find SDTEK?
Referral
Why did you select SDTEK over others?
Friends with Owner
How many teammates from SDTEK were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
They provide our helpdesk and IT support functions for our staff
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We had status meetings and get ongoing reports
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, work is delivered on time and they are very responsive.
What was your primary form of communication with SDTEK?
In-Person Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I enjoy the engagement and support from the owner, Scott.
Are there any areas for improvement or something SDTEK could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Good quality of services"
Schedule
5.0
On time / deadlines
"They are very responsive."
Cost
5.0
Value / within estimates
"They worked a model to fit our budget."
Willing to Refer
5.0
NPS
Managed IT Services & Cybersecurity for College Institute
CybersecurityIT Managed Services
Identity & Access Management
+4
$50,000 to $199,999
June 2022 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
“The quality of their work has definitely met our expectations.”
Jan 28, 2025
Operations Lead, College Institute
Anonymous
Verified
Non-profit
San Diego, California
11-50 Employees
Phone Interview
Verified
SDTEK provides managed IT services and cybersecurity support for a college institute. They help provide cybersecurity training to the client’s staff and offer help desk support remotely and on-site.
SDTEK's work has helped the client increase their productivity, meeting expectations. The team delivers work on time and responds to tickets via email, phone calls, and Google Forms. SDTEK is willing to discuss issues with the client and schedule extra time to explain things.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the operations lead at a college institute.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with SDTEK?
We needed support with our IT needs. Our main goal was to improve connection with our employees and provide IT support.
SOLUTION
What was the scope of their involvement?
SDTEK provides managed IT services and cybersecurity support. They provide cybersecurity training to our staff every year. Additionally, they handle all the assigning and tracking to ensure our staff completes that training. SDTEK provides on-site and remote services. When we bring up concerns, they initially try to help remotely, and then, if they determine that it's not something that can be done remotely, we'll schedule a time for them to come into the office and assist.
What is the team composition?
We work with several technicians, and everyone within the organization can help us through their help desk service. We communicate closely with SDTEK's founder and the operations manager.
How did you come to work with SDTEK?
We found them online. We chose them because their professionalism was highlighted as a big benefit. They provided us with the information we needed in a timely manner. Additionally, their services aligned with what we needed for our organization.
How much have you invested with them?
We invest about $2,500 a month.
What is the status of this engagement?
We started working together in the summer of 2022, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
SDTEK's support has helped us increase our productivity and operations, allowing us to delegate IT issues to them. They assist 100% of our staff with IT issues. The quality of their work has definitely met our expectations.
How did SDTEK perform from a project management standpoint?
They deliver the work on time, communicate well, and stay on budget. We've had miscommunications of timelines or budgets, but they’re always willing to discuss them with us and schedule a time to continue the conversation. The primary way of submitting tickets is via email or phone call. We also submit forms via Google Forms with them for onboarding and offboarding purposes.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
Janine has done a great job. She works with us a lot and is always very detail-oriented. She also takes extra time to explain the work she’s doing to help us.
Are there any areas they could improve?
The only issue we've encountered is the miscommunication of deadlines. If there’s a project we’re trying to move forward with, they should give us an understanding of the timeline and find a realistic timeline for completing certain projects.
Do you have any advice for potential customers?
Don’t be afraid to share your needs and goals. SDTEK is great at helping come up with ideas and determining what’s best for your organization. Be honest about your needs and share them with SDTEK because they can provide different options to fulfill them.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Support Services for Business Solutions Firm
IT Managed Services
$10,000 to $49,999
July 2021 - Ongoing
1.0
Quality
3.0
Schedule
2.0
Cost
2.0
Willing to Refer
1.0
“We expect them to do something more, but whenever we ask for more, they do it truly slowly.”
Feb 3, 2022
VP, Business Solutions Firm
Anonymous
Verified
Business services
San Diego, California
11-50 Employees
Phone Interview
Verified
SDTEK provides IT support services for a business solutions firm. Their work includes troubleshooting the computers of the firm’s staff and providing managed IT solutions for the business.
The company is dissatisfied with SDTEK’s services. The team’s communication skills need improvement; they also don’t provide a detailed breakdown of their costs. Their turnaround times are also slow, leading to frustrations on the part of the client and making the engagement less than satisfactory.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the VP of a business solutions firm.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with SDTEK?
We needed SDTEK to help us manage our IT systems and support our staff and the business.
SOLUTION
What was the scope of their involvement?
SDTEK essentially manages everything from troubleshooting computers to setting up systems for our staff.
What is the team composition?
We work with Scott S. (Chief Coach & Founder) and Scott G. (Support Team Leader). They’re my main points of contact, while my staff deals with their employees.
How did you come to work with SDTEK?
We found SDTEK through a Google search. We looked through the results and vetted them along with others. That was the start of our engagement.
How much have you invested with them?
We’ve spent a total of around $12,000. We’ve agreed to pay $2,000 per month for their services.
What is the status of this engagement?
We started working together in July 2021, and the engagement is ongoing.
RESULTS & FEEDBACK
How did your relationship with the vendor evolve?
About 60 days into the engagement, our frustrations started. We’ve noticed that they’re lacking in follow-ups. We’ve asked for better communication, along with a clearer breakdown of their billing. In other words, we expect them to do something more, but whenever we ask for more, they do it truly slowly.
How did SDTEK address the challenges that arose?
Their CEO has committed to do a bit better. He’s stepped up in a couple of areas. However, things have slowly gone back to where they were before.
Describe the impact this engagement has had on your business.
While SDTEK helps our employees with their IT issues, our executive team is frustrated with them. They can’t do everything we need even if it seems that they can.
How was project management handled?
When we give them a project, SDTEK handles it using their own email software for tracking tickets. However, their turnaround times are longer than what’s acceptable.
Is there anything that the vendor did well or that you would consider a strength?
There was an instance where they accomplished what we asked them to do. We needed some IT-specific answers for a third-party client, and it was time-sensitive. SDTEK got it done, but we had to push them hard to do it. I had to send several emails and do a couple of phone calls to tell them to do it. It wasn’t confrontational; rather, we seemed to be begging them to do their job.
In what specific areas can they improve?
SDTEK should improve their communication. Essentially, they must provide us with a detailed recap of what they’re doing to justify the monthly fee we’re paying.
What advice do you have for clients with similar needs to yours?
Be specific about your needs. That way, you can set the table correctly from the start.
RATINGS
1.0
Quality
3.0
Service & Deliverables
Schedule
2.0
On time / deadlines
Cost
2.0
Value / within estimates
Willing to Refer
1.0
NPS
IT-Managed Services & Consulting for Manufacturing Company
IT Managed ServicesIT Strategy Consulting
Unspecified
Jan. 2019 - Ongoing
4.5
Quality
4.5
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
"SDTEK doesn't just find one solution; they present multiple solutions and advise us on which ones to follow."
Feb 26, 2025
IT Manager, Carlsbad Manufacturing Corporation
Marco Guerrero
Manufacturing
Carlsbad, California
11-50 Employees
Phone Interview
SDTEK provides IT consulting and managed services for a manufacturing company. The team recommends server setups and hardware for work devices and assists with user profile management and database monitoring.
SDTEK's work has exceeded the client's expectations. The team has demonstrated excellent turnaround times and communication skills throughout the engagement, is highly organized, and stays on track. SDTEK is eager to resolve issues and presents multiple solutions for every problem.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I'm the IT manager at Carlsbad Manufacturing Corporation. We focus on site amenities, such as planters, curb appeal for homes, and sign brackets.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with SDTEK?
We needed their technical expertise to help our organization.
SOLUTION
What was the scope of their involvement?
SDTEK provides IT consulting services. They've recommended server setups and hardware for work devices. The team has also helped us with user profile management and database monitoring. SDTEK provides on-site and remote services.
What is the team composition?
We work with five individuals, including the founder, Scott, and the support team leader, also Scott, who are the higher-ups in the company. We also work with Janine, Simon, and Stephen, who provide technical support. They're the ones we call in and speak to and get quick responses from them.
How did you come to work with SDTEK?
I wasn't part of the team during the discovery phase.
How much have you invested with them?
I don't know the overall dollar value.
What is the status of this engagement?
We started working with them in January 2019, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We've had great results with turnaround times, communication, and eagerness to get a resolution. Overall, SDTEK has exceeded our expectations. They're great at handling any technical issues.
How did SDTEK perform from a project management standpoint?
They've done well. SDTEK excels at communication, organization, and staying on track. The team keeps us updated, follows up with us, and ensures we provide our input so they can get the job done correctly.
SDTEK has a client portal that automatically emails us. They also use Google Meet and phone calls.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
Janine. We had an incident where we had a complete outage. Even before we discussed possible solutions, she already had a plan of action and volunteered to come on-site. She was eager to get us up and running, which has stuck in my mind.
What did you find most impressive about them?
They're eager to resolve issues. SDTEK doesn't just find one solution; they present multiple solutions and advise us on which ones to follow. We enjoy this as it's beneficial for us to know other avenues to resolve any issue, and they do all the needed research.
Are there any areas they could improve?
No, SDTEK has been great with communication and knowledge.
Do you have any advice for potential customers?
To fully utilize SDTEK, you must trust them as your employees. They'll have your back, but you have to have that trust in them and in that relationship.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-4 of
4 Reviews
Our Story
SDTEK has delivered managed IT and cybersecurity since 2007 with one promise: if we don't earn your trust in 90 days, you walk free. Our values — Service, Delivery, Teamwork, Education, and Keep It Simple — aren't just words. They're why our team stays for years and clients do too. U.S.-based support in San Diego and Fort Wayne. No offshore call centers. No ticket black holes. Just a tight-knit crew that treats your business like our own.
What Sets Us Apart
90-Day Unconditional Guarantee
We don't lock you into a contract and hope for the best. You get 90 days to see the difference risk-free. If we don't deliver, you walk. No other MSP makes that promise.
Real People, Real Expertise
Every call is answered by our U.S.-based team in San Diego or Fort Wayne. No overseas call centers, no robots. You talk to engineers who already know your systems and your name.
Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
Clutch was unable to obtain a credit report for this company. However, Clutch performed additional verification on this company and confirmed that there are no negative legal filings or large outstanding debts. This company has also received 3 or more verified reviews on our platform.
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