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CGB Tech Solutions, Inc.

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We make IT work. Simply, reliably, headache-free.

We prioritize exceptional local service and network uptime.

CGB Tech Solutions is a Cleveland‑based managed IT provider that helps organizations keep their technology running smoothly. We handle managed IT services, hardware, networking, cloud solutions, and cybersecurity, so our clients don’t have to manage multiple vendors or worry about the technical details behind the scenes.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    Cleveland, OH
  • Year founded
    Founded 2003
  • Languages

1 Language that we service

  • English

1 Locations

  • Cleveland , OH

Service Lines
IT Managed Services
25%
Cybersecurity
20%
Cloud Consulting & SI
15%
Building Security Services
10%
IT Strategy Consulting
10%
AI Consulting
5%
IT Staff Augmentation
5%
Other IT Consulting and SI
5%
Unified Communications Consulting & SI
5%
Select Focus Area
AI Expertise
Chatbots & Conversational AI
60%
AI Recommendation Systems
40%
AI Consulting Focus
AI Security Management
100%
Azure Consulting Services
Azure Migrations
35%
Azure Management & Governance
25%
Azure Development
20%
Azure Security
20%
Building Security Focus
Video Surveillance
100%
Cybersecurity focus
Cloud Security
20%
Network Security
20%
Identity & Access Management
15%
Breach Detection & Incident Response
10%
Cybersecurity Expert Testimony
10%
Dark Web Monitoring
10%
Cybersecurity Consulting
5%
Managed SIEM Services
5%
Vulnerability Management
5%
Digital and IT Strategy Consulting Focus
Digital Transformation
25%
Virtual CIO Services
25%
IT Assessment
15%
Data Privacy Consulting
10%
IT Consolidation
5%
IT Governance
5%
IT Operations Management Consulting
5%
IT Service Management Consulting
5%
Mobility Strategy
5%
IT Managed Services Focus
Help desk
35%
Hardware
20%
Cloud Server Migration
10%
IT Budgeting
10%
Managed Software Application & Solutions
10%
Telecom
10%
Disaster Recovery
5%
Unified Communications
Microsoft 365 Consulting & Implementation
45%
Microsoft Teams Consulting & Implementation
25%
Google Workspace Consulting & Implementation
20%
Other messaging & collaboration
10%
Industries
Non-profit
35%
Arts, entertainment & music
15%
Education
10%
Financial services
10%
Business services
5%
Construction
5%
Legal
5%
Manufacturing
5%
Medical
5%
Other industries
5%
Clients
Small Business (<$10M)
60%
Midmarket ($10M - $1B)
40%

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 4.5 /5

What Clients Have Said

CGB Tech Solutions offers good value for cost, with clients noting budget-friendly pricing and effective managed services. They provide responsive support and have a strong focus on minimizing costs, especially for non-profits. Specific project costs were not disclosed.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 2 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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CGB Tech Solutions, Inc. Review Insights

Overall Review Rating

5.0
  • Quality 5.0
  • Schedule 5.0
  • Cost 4.5
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • Proficient IT Management

    CGB Tech Solutions, Inc. is praised for effectively managing IT systems, ensuring data security, and supporting technology operations for various nonprofits. Their expertise in setting up and maintaining IT infrastructure is highly valued.

  • Effective Communication

    Clients commend CGB Tech Solutions, Inc. for their clear and consistent communication. They provide regular updates and ensure clients are informed about project progress and expectations.

  • Understanding Nonprofit Needs

    CGB Tech Solutions, Inc. is recognized for understanding the unique needs of nonprofit organizations, providing cost-effective solutions, and even offering philanthropic support. This alignment with client values is a strong point.

  • High Client Satisfaction

    The overall client satisfaction with CGB Tech Solutions, Inc. is high, with improvements in system reliability, user satisfaction, and operational continuity being consistently noted across reviews.

  • Efficient Crisis Management

    The company has demonstrated exceptional crisis management skills, quickly restoring services and minimizing disruptions after environmental events. Their ability to respond promptly to emergencies is highly appreciated.

CGB Tech Solutions, Inc. Reviews

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IT Support Services for Nonprofit Organization

Featured Review
  • Cybersecurity IT Managed Services IT Staff Augmentation
  • Cloud Server Migration
    +3
  • Confidential
  • May 2020 - Mar. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Regardless of what the challenge or goal is, they understand that issues just need to be fixed."

Mar 18, 2026
IT Admin & Assistive Tech Pro, UCP of Greater Cleveland
David Modic
Verified
  • Non-profit
  • Cleveland, Ohio
  • 51-200 Employees
  • Online Review
  • Verified

CGB Tech Solutions, Inc. provided IT support for a nonprofit organization. The team's tasks included migrating to cloud-based hosting, upgrading hardware and workstations, and implementing security policies.

Managed IT Services for Family Support Nonprofit

  • IT Managed Services
  • $50,000 to $199,999
  • Oct. 2020 - June 2026
5.0
Quality
5.0
Schedule
5.0
Cost
3.5
Willing to Refer
5.0

"They are very responsive when needed to come on-site."

Jun 10, 2026
Executive Dir, Family Connections of Northeast Ohio, Inc.
Beth DARMSTADTER
Verified
  • Non-profit
  • Cleveland, Ohio
  • 11-50 Employees
  • Online Review
  • Verified

CGB Tech Solutions, Inc. provided IT services for a family support nonprofit. The team was responsible for setting up the client's IT systems, establishing landlines, managing iPads, and replacing equipment.

Managed IT Services for Shelter & Support Nonprofit

  • IT Managed Services
  • Hardware
    +3
  • Less than $10,000
  • Feb. - Mar. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"We know that we can trust them and they have our best interests in mind at all times."

Mar 6, 2026
Director of Development & Co-Founder, Blessing House
Donna Humphrey
Verified
  • Non-profit
  • Elyria, Ohio
  • 11-50 Employees
  • Online Review
  • Verified

CGB Tech Solutions, Inc. provided managed IT services for a shelter and support nonprofit. The team restored the client's network, tested hardware, replaced computers, transferred data, and connected phones.

Showing 1-3 of 3 Reviews

Our Story

For 20+ years, based in Cleveland, CGB Tech’s team of passionate technicians builds tailored IT, managed services, cybersecurity, VoIP, and project solutions for SMBs, nonprofits, local government, and industry. We partner long-term with transparent pricing, 24/7 monitoring, and proactive risk elimination. Our expertise creates customized roadmaps that boost productivity, prevent downtime, and scale with client success.

What Sets Us Apart

Account Manager

A dedicated account manager is assigned as your trusted contact and advisor. We conduct regular monthly meetings, provide detailed reporting, and more. We also support documentation and policy development.

Strategic Partnership Approach

We go beyond support to offer advisory, implementation, and migration services, aligning IT strategy with your business goals.

Transparent Pricing & Client-Centric Flexibility

We offer predictable billing models (per-user or per-device) with clearly stated hourly rates for additional work. User and device counts are flexible month-to-month.

Quick Facts

1 Verified Clutch Client

23 years in business

Tools and Technology

Microsoft Teams
Zoom
OneDrive
SharePoint
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Microsoft Azure
Azure

Commonly Asked Questions

CGB Tech’s onboarding process is designed to provide a structured, transparent, and low‑friction transition into a fully supported IT environment. From day one, each client is assigned a dedicated Account Manager who serves as the primary point of contact and advocate throughout onboarding and beyond. This ensures continuity, accountability, and clear communication across all phases of the engagement. Onboarding begins with a formal intake and discovery process to understand the organization’s users, systems, security requirements, and business goals. Using standardized onboarding forms and project templates, CGB Tech documents user roles, device inventories, access needs, and licensing requirements to ensure nothing is overlooked. This information drives accurate system configuration, security alignment, and billing setup. Our technical team then completes an onboarding audit and deployment phase, which may include Microsoft 365 configuration, endpoint management setup, security tooling deployment, backup configuration, and remote monitoring installation. Systems are validated, documented, and tested to ensure stability before transitioning into steady‑state support. Throughout onboarding, CGB Tech emphasizes client education and readiness. New users are introduced to support workflows, ticket submission methods, and available tools, while leadership receives visibility into system status and next steps. Clear handoffs between sales, projects, and service teams ensure a smooth transition with no gaps in ownership. Once onboarding is complete, clients move seamlessly into ongoing managed services, supported by regular account reviews, reporting, and a forward‑looking technology roadmap. This approach ensures clients are not only operational from day one, but positioned for long‑term stability, security, and growth.

Our team is currently focused on projects that help organizations modernize, secure, and better support their technology environments. We’re especially interested in managed IT services contracts for small and mid‑sized organizations, including both commercial businesses and nonprofits, where we can provide ongoing support and strategic guidance. We also take on cloud migration projects, whether that involves moving from an on‑premises server to the cloud or migrating between cloud platforms. In addition, we regularly work on network and user device hardware deployments, cybersecurity consulting and audits, security camera system implementation and management, and VoIP phone system deployments to improve reliability, security, and day‑to‑day operations.

CGB Tech collaborates with clients through a combination of modern technology platforms and consistent, human‑centered communication. Our primary collaboration hub is Halo PSA, which provides a secure, client‑facing portal where clients can submit, track, and review support tickets in real time. Through the portal, clients have visibility into ticket status, history, and related updates, creating transparency and accountability across all support interactions. Clients can also engage with our team via email and phone, ensuring multiple accessible communication channels. Email is commonly used for ticket updates, documentation sharing, and non‑urgent coordination, while phone calls are used for time‑sensitive issues, escalations, or direct collaboration with Account Managers and technical staff. Each client is assigned a dedicated Account Manager who leads regular account review meetings—typically monthly—to discuss help desk trends, system performance, upcoming needs, and strategic recommendations. These meetings ensure alignment between day‑to‑day support and long‑term technology planning. For issue resolution, CGB Tech primarily utilizes remote help desk sessions, allowing technicians to securely access systems and resolve issues quickly with minimal disruption. When issues cannot be resolved remotely or require physical presence, our team provides onsite support, including troubleshooting existing hardware, workstation setup, and hands‑on remediation. This multi‑channel collaboration model—combining a client portal, remote and onsite support, proactive meetings, and direct communication—ensures clients always know how to reach us, what’s being worked on, and what to expect next.

CGB Tech Solutions utilizes a structured, repeatable project management approach designed to provide visibility, accountability, and risk control throughout complex IT initiatives such as office relocations and technology migrations. While our methodology is intentionally flexible to adapt to real-world conditions, it is aligned with recognized project management best practices and supported by our Professional Services Automation (PSA) platform, Halo. Our methodology is organized around five core phases: Initiation & Planning Design & Preparation Implementation & Migration Cutover, Go‑Live & Stabilization Project Closeout & Knowledge Transfer

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Verified Client Reviews
3
Overall Review Rating
5
Source
Clutch
Last Updated
June 10, 2026

Business Entity

Business Entity Name CGB Tech Solutions, Inc.
Source Ohio Secretary of State
Jurisdiction of Formation Ohio
Date of Formation August 6, 2003
Status Active
Last Updated April 2, 2026
ID 1404138

Credit Report Results

International Credit Risk Assessment Very Low Risk
Source Creditsafe
Last Updated April 2, 2026
Learn More About The Clutch Verification Process

Locations (1)

2310 Superior Avenue Cleveland, OH, United States 44114

16 - 20

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