BUSINESS PERFORMANCE UNLEASHED
For businesses that want to unleash new levels of efficiency, performance, and success, Net at Work's IT Managed Services and Virtual CTO offering provides expert services and solutions that unlock the transformational power of technology.
With comprehensive experience across virtually every business discipline we truly understand how software, systems and people need to work together in achieving core organizational objectives.
We’re problem-solvers and promise-keepers. Those are the twin principles upon which Net at Work was founded, and they’re what our clients tell us they value most about their relationships with us.
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Portfolio
Palmer Holland, JR’S POS Depot, Great Bay Distributors, American Kennel Club, Pepsi-Cola Bottling, Goodwill Industries Inc, Once Upon a Farm, BFI.
Starborn Industries Testimonial
Nicolette Kavangah, VP Operations, Starborn Industries, a national distributor and one of the largest importers in the USA for drywall screws, about her experience working with Net at Work.
SPEAR turns to Net at Work for Managed IT Services & Virtual CTO (vCTO) to navigate through their IT challenges
"As a growing business we needed a mature IT team which still offered the personal, one-toone service. David has been an exceptional vCTO and has helped us navigate our way through multiple, complex, IT challenges. I really like how I can go to him for strategy and my team can go to his team on a daily basis. They really do help us at all levels!” - Phil Jennette, Director of Process Improvement at Spear Physical Therapy
Support: SPEAR is enrolled in Net at Work’s Managed IT Services which provides extraordinary Help Desk services, proactive and reactive support.
Management: Net at Work’s Virtual CTO (vCTO) services help SPEAR navigate through their IT challenges.
Projects:
✓Net at Work’s sister company, Cloud at Work, hosts SPEAR’s IT infrastructure in a dedicated private hosting program.
✓ Four New Office Locations – With SPEAR’s growth came the need for new office locations. Net at Work provided turn-key solutions to new business line expansion of services throughout Manhattan and the tri-state New York City area.
✓ Anti-Virus Migration – Updated legacy systems to ensure all-round protection against the latest cyber threats.
✓ Security / Multi-Factor Authentication – Enhanced overall security and provided better protection against ransomware and malicious attacks.
✓ Hosted Phone System – Migration from existing on-prem EOL system to a hosted solution that enables enhancement to their call center.
✓ Standardized Firewall – Implemented Cisco Meraki, next generation firewalls, to provide perimeter defense and site to site secure connection.
✓ HIPAA and Compliance – Maintained a high level of IT best practices to promote careful handling of sensitive personally identifiable information (PII) throughout the organization.
Technology Used: Azure, O365, Cisco Meraki, Dell, Windoes Server, Webroot
Brook Furniture Rental Succeeds with Net at Work
Brook Furniture Rental Succeeds with Net at Work
Net at Work helps bfi unleash the power of their business by providing Virtual CTO (vCTO) services
“Net at Work’s vCTO, Phil Felice took the time to understand our goals and challenges. His knowledge and expertise helped us accomplish our goals through the right technology while keeping our IT costs in check.” - Mary Ann Marino, Executive Assistant at bfi
bfi (Business Furniture, Inc) is a full service business interior resource, providing consultative services, product solutions and technical assistance for office, healthcare, institutional, and government environments.
Support: Net at Work provides both HelpDesk and onsite services to bfi’s team, whilst managing their infrastructure, security and 3rd party IT relationships.
Management: Net at Work delivers quarterly business reviews in conjunction with a projected annual IT budget which helps bfi prioritize which projects we implement for them each year
Completed Projects (as of Apri 2021)
✓ Refreshed network hardware taking 15 years of antiquated systems and reducing server count from 25 to 7.
✓ Updated software life cycles - specifically windows server operating systems - as well as their fleet of PC’s in a planned iterative approach.
✓ Implemented and rolled out centrally managed Anti-Virus to ensure that all nodes on the IT estate were not vectors for malicious attempts.
✓ Unleashed the power of a mobile first workforce allowing users to work wherever, whenever.
✓ Implemented at multi-tiered backup solution which allows for restoration of all business-critical systems in under 2 hours in the event of an outage
Technology Used: Dell, Office 365, Azure, infrscale, Connectwise
Reviews
the project
Software Implementation & IT Services for Distribution Co
"If we didn’t have a good relationship with them, we wouldn’t still be with them 20 years later."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the VP of finance and a minority owner of a nationwide distributor of a variety of products.
What challenge were you trying to address with Net at Work Inc.?
Net at Work is a 20-year-old partner. We initially needed a vendor to assist us in picking and implementing a system to run our business on.
What was the scope of their involvement?
They supported us prior to implementing the new system, testing and verifying that it would do what we needed it to do. Net at Work helped us change to a product called Sage X3 from our prior Sage product. Their team also educated our staff about Sage X3, which is a warehouse management, order fulfillment, and accounting system. Basically, it runs the entire backend of the company.
What is the team composition?
We’ve worked with four people from Net at Work but principally, 1–2.
How did you come to work with Net at Work Inc.?
As we started working together about 20 years ago, I can’t answer that question at this point.
How much have you invested with them?
We’ve spent over $500,000 on their services.
What is the status of this engagement?
Our ongoing partnership started in 2000.
What evidence can you share that demonstrates the impact of the engagement?
The company runs smoothly, which is essentially the only metric I need. Employees know how to use the software, entering and filling orders. Customer service also knows how to answer questions.
How did Net at Work Inc. perform from a project management standpoint?
We communicate via phone and email. Their team uses project management tools that work fine.
What did you find most impressive about them?
Net at Work is a full-service provider. They’re relatively local to us. When we need them on-site, they’re able to be there. Their team is technically knowledgeable and resolves issues along the way. It’s easy to work with them. If we didn’t have a good relationship with them, we wouldn’t still be with them 20 years later.
Are there any areas they could improve?
Nobody is perfect. There are aspects of the software that we would like to be a bit smarter about. However, I would put that onus more on us than Net at Work.
Do you have any advice for potential customers?
Be honest with them and be realistic with yourself. They have the tools and the manpower to get the job done.
the project
Custom ERP Consulting for Electronic Payment Company
“It’s clear that they’re experts; we know we picked the right partner to go with.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the VP of sales and marketing for JR's POS Depot. We’re a point-of-sale equipment reseller and distributor.
What challenge were you trying to address with Net at Work Inc.?
We needed to update our current IT infrastructure, which included our old ERP system.
What was the scope of their involvement?
During the initial conversations, we discussed the requirements for the ERP system, the data we’d have to track, and the Payment Card Industry (PCI) regulations we’d have to meet. Net at Work recommended a couple of different systems for us.
We finally chose a system, and they helped install, integrate, and get it up and running so it was operational. Their team worked with us to customize the system to our specific business needs.
Before it went live, they helped us with on-site training and answered any questions our team had. After we went live, they followed up with us because we’re always looking to grow and add on to our system. Now, we’re constantly in contact with them about new prospects we can add to our system.
What is the team composition?
Stuart (Practice Director) is our main point of contact. Depending on the project we’re working on, he’ll allocate resources internally.
How did you come to work with Net at Work Inc.?
We initially started this project with a company that was later purchased by Net at Work. We had the opportunity to start negotiations with a new vendor or stay with Net at Work.
Our team met with Net at Work’s management; they flew to our office. After the meeting, there was a good sense of where they stood and where we stood. We were happy with what we saw so we decided to continue working with them.
How much have you invested with them?
We’ve invested between $100,000–$130,000.
What is the status of this engagement?
Our ongoing engagement started in August 2019.
What evidence can you share that demonstrates the impact of the engagement?
Their team is thorough; they see every case to its conclusion.
How did Net at Work Inc. perform from a project management standpoint?
Project management is excellent. They’re proactive, which I appreciate. Initially, we had biweekly or monthly calls until everything died down. Now, everything is running well and working for itself. Their team provides webinars covering different topics that teach people new functions and features of the ERP software.
We mostly communicate via email. They’re very flexible, and Stuart always makes the time to help me out. We feel like we’re always being helped and taken care of.
What did you find most impressive about them?
I’m most impressed with their visibility. I can email or call Stuart anytime I need and don’t have to go through a call tree or robot to get to him. They’re subject matter experts on the system themselves. They live and breathe what they do all day. Because of that, they get us answers quickly and if not, they work with the product manufacturer to get a resolution to our issue. It’s clear that they’re experts; we know we picked the right reseller to go with.
Are there any areas they could improve?
At the beginning of the engagement, they didn’t have a support plan; everything was billed by the quarter-hour. For a small business like ours, billing on the quarter-hour, for say a five-minute call, put a sour taste in the owner of my company’s mouth. But we worked through that with Net at Work. I understand it from their standpoint, but from ours, we provide the same services to our customers free of charge. However, we’ve now worked through that.
Do you have any advice for potential customers?
Be prepared. If you don’t know what you’re getting involved in, it could be a little bit over your head. I always recommend people to keep on learning. Net at Work has those classes for new functionalities and older ones as well; take advantage of those because they’re invaluable.
Net at Work Inc. provides technical services that facilitate the business’s seamless operation. The team possesses a diverse range of technical knowledge that enables them to deliver various solutions. Their accessibility and ability to solve challenges leads to lasting collaboration.