TechHeights - Business IT Services Orange County

BACKGROUND

Please describe your company and position.

I am the CIO of CallMiner

Describe what your company does in a single sentence.

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

• As a company that processes massive volumes of customer conversation data, including for healthcare clients, we needed to tighten up our compliance posture and get serious about identity management before it became a liability. We were running on a patchwork of legacy access controls, no formalized incident response plan, and a HIPAA compliance gap that our healthcare-sector clients had started flagging in security questionnaires. That is not a place you want to be when you are handling this much sensitive data.

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

• Online Search
• Referral
• TechHeights was referred to us by one of our past clients who has probably worked with them also.

Why did you select TechHeights - Business IT Services Orange County over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project scope included a full HIPAA compliance audit and remediation roadmap, deployment of Okta for identity and access management across our internal systems, a breach detection and incident response framework, and a disaster recovery plan for our hosting environment. They also took over managed hosting for a subset of our infrastructure that needed to meet stricter compliance standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We passed our first HIPAA audit post-engagement with zero major findings, which hadn't happened in the two prior audit cycles. Access-related security incidents dropped to nearly zero in the six months after the Okta rollout, and our mean time to detect and respond to flagged anomalies went from over 24 hours to under 3. Our healthcare clients stopped flagging us in security reviews, which was really the business outcome we were after.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our engagement ran through biweekly steering calls plus a shared ticketing system for day-to-day items. I was the primary point of contact on our side, working alongside our VP of Engineering. TechHeights assigned us a dedicated compliance lead, a security engineer who handled the Okta implementation, and an incident response specialist who built out our playbooks. They were also good about looping in a senior architect whenever something touched our hosting environment directly, rather than making us ask for escalation.

What was your primary form of communication with TechHeights - Business IT Services Orange County?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was how they handled the HIPAA audit prep. Instead of just handing us a checklist, their compliance lead sat with our internal teams to walk through where the actual risk was, not just where the paperwork gaps were. They also caught two access control issues during the Okta rollout that our previous vendor had missed entirely. It is rare to find a security partner who pushes back on your assumptions instead of just executing what you ask for.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

The one area I would flag is documentation. Some of the disaster recovery runbooks were written a bit too technical for our broader IT staff and needed simplifying. Minor fix, easily addressed.

BACKGROUND

Please describe your company and position.

I am the Project Manager of IntroVertical

Describe what your company does in a single sentence.

Introvertical SRL helps European and international projects realize and measure the impact of their results.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

• The main reason we brought TechHeights in was that our internal team was spending too much time dealing with recurring IT issues instead of focusing on ongoing projects. We also wanted to improve how we handled security and make sure we had a solid recovery plan if something unexpected happened.
• Another priority was having a reliable team to manage our hosting environment and provide day-to-day technical support whenever our employees needed assistance. We weren't looking for a complete overhaul, but we did want a more stable and better-managed IT setup.

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

• Online Search
• Referral

Why did you select TechHeights - Business IT Services Orange County over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project started with a review of our existing environment so they could understand where the biggest risks and recurring issues were. One of the first areas they helped us with was strengthening our backup and disaster recovery process because we wanted more confidence that important systems and data could be restored if needed. They also assumed responsibility for managing our hosting environment, keeping an eye on performance and resolving issues before they became disruptive. On the support side, our employees had a dedicated help desk for everyday technical problems, which reduced the number of interruptions reaching our internal team. Along the way, they also recommended a few practical security improvements that were implemented without causing unnecessary disruption to our normal operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest difference was that our team stopped spending as much time dealing with everyday IT problems. Support requests were handled more consistently, our hosting environment became more reliable, and we felt much better prepared knowing there was a clear recovery process in place if we ever needed it. It allowed us to concentrate more on our own work instead of constantly switching focus to technical issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From my perspective, the project was easy to keep track of. We always knew what they were working on and what was coming next, so there were very few surprises. If we raised a concern or asked them to look into something, they usually came back with an answer quickly instead of letting requests sit for days. The work moved at a steady pace, and everything we had planned together was completed within the expected timeframe.

What was your primary form of communication with TechHeights - Business IT Services Orange County?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I liked that they focused on preventing problems instead of only reacting when something stopped working. That approach gave us a lot more confidence in our IT environment.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

Nothing stands out. The engagement went smoothly, and the team delivered what we expected, so we're happy with how everything turned out.

BACKGROUND

Please describe your company and position.

I am the CEO of Elastic

Describe what your company does in a single sentence.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

• We hired TechHeights because we needed internal professionals to gain the aim. We planned to gain SOC 2 type 1 status, so we needed an assessment from a reliable cybersecurity partner.

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

Online Search

Why did you select TechHeights - Business IT Services Orange County over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TechHeights helped us establish the Information Security Management System and fulfill its requirements. The team conducted the Security Gap Analysis and gave the recommendation to rapidly eliminate non-conformity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

TechHeights provided us with a Security Gap Analysis report and described what changes are needed to increase the security posture of our company. They conducted regular sync-up meetings and shared the progress of completed work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team immediately found a common language with our internal team, set up regular sync-up meetings, maintained continuous communication through a corporate messenger and documented all the project in Jira.

What was your primary form of communication with TechHeights - Business IT Services Orange County?

Virtual Meeting

What did you find most impressive or unique about this company?

Their goal orientation and ease of communication made it a pleasure to work with them.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

Did not notice such in our case.

BACKGROUND

Please describe your company and position.

I am the CEO of a computer game company.

Describe what your company does in a single sentence.

We are one of the most northern game studios in the world, chilling out (literally and figuratively) just 170km south of the Arctic Circle in Oulu, Finland. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

As a computer games company, we needed a reliable IT partner to improve the stability, security, and performance of our infrastructure. Our internal team was spending too much time dealing with network issues, workstation maintenance, software updates, and user support requests. 
We hired TechHeights - Business IT Services Orange County to provide managed IT services, strengthen our cybersecurity posture, reduce downtime, and ensure our development and operational environments remained available and secure for both our game development and business teams.

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

• Online Search
• Clutch Site

Why did you select TechHeights - Business IT Services Orange County over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TechHeights provided comprehensive managed IT services covering infrastructure monitoring, help desk support, network administration, cybersecurity management, endpoint maintenance, software updates, and backup oversight. They assessed our existing environment, implemented monitoring tools, improved system documentation, and established preventive maintenance procedures. 
The team also handled user support requests, managed security updates, monitored network health, and ensured our backup and recovery processes were functioning properly. Their work helped create a more stable and secure IT environment while allowing our internal staff to focus on game development and business priorities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most noticeable outcome was the reduction in recurring technical issues and unplanned downtime. Support tickets were resolved more efficiently, system performance became more consistent, and employees experienced fewer interruptions during their daily work. We also gained better visibility into our IT environment through regular reporting and monitoring, which helped us address potential issues before they became larger problems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was organized and dependable throughout the engagement. Deliverables were completed on schedule, and communication was consistent. Whenever urgent issues arose, their team responded quickly and kept us informed until the matter was fully resolved. They were flexible when our priorities changed and were always willing to adjust their approach to meet our operational requirements.

What was your primary form of communication with TechHeights - Business IT Services Orange County?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their proactive approach. Rather than simply reacting to problems, they actively monitored our systems and identified potential risks before they affected operations. Their team combined strong technical knowledge with excellent customer service, making them feel like an extension of our own organization rather than an external vendor.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

We were very satisfied with the engagement.

BACKGROUND

Please describe your company and position.

I'm a department director at METRO HYUNDAI

Describe what your company does in a single sentence.

We are a Hyundai car dealership. We sell, service and repair Hyundai vehicles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechHeights - Business IT Services Orange County to accomplish?

• Activate computers and add them to the server
• Relocation of phones and provision
• Relocation of phones and provision

SOLUTION

How did you find TechHeights - Business IT Services Orange County?

Referral

Why did you select TechHeights - Business IT Services Orange County over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from TechHeights - Business IT Services Orange County were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were relocating 2 employees from one of our stores and also activating 2 computers in our service shop.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The productivity in the shop is increasing by 15% as the technicians will have 2 additional working computers. Our HR department will be able to utilize their offices completely.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are always happy with the work, followthrough and efficency of Andrew and Justin. Both IT employees are a pleasure to work with, patient and very knowlegeable. We appreciate their hard work and dedication to every project we have at all of our locations.

What was your primary form of communication with TechHeights - Business IT Services Orange County?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The comany is always very responsive from the ownership team to the technicians. Irma in the office always does her best to get our work scheduled with the urgency we need. The entire company is always readily available if an issue arrives, which is rare.

Are there any areas for improvement or something TechHeights - Business IT Services Orange County could have done differently?

Everyone can improove. But as of today I do not have any specific concerns.