Bit by Bit Computer Consultants

Introduce your business and what you do there.

I’m an analyst at a fitness company.

What challenge were you trying to address with Bit by Bit Computer Consultants?

We needed IT consulting services to help manage our IT infrastructure in the US, so we engaged Bit by Bit.

What was the scope of their involvement?

Bit by Bit has provided us with many IT consulting services. They’ve been responsible for overseeing and monitoring our technical infrastructure. Additionally, they’ve transported hardware to help set up our New York office and have been maintaining our network connectivity. 

What is the team composition?

We’ve mostly worked through a managed service provider (MSP), but we’ve interacted directly with Chet (Senior Account Executive) and a few network engineers and technicians.

How did you come to work with Bit by Bit Computer Consultants?

We found Bit by Bit on Google while searching for local IT consulting companies. We were impressed by their tenure and Microsoft Gold certification, and after reading their reviews on Clutch, we decided to move forward. 

What is the status of this engagement?

We began working with Bit by Bit in June 2022, and the partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Bit by Bit has provided us exceptional IT consulting services, and we’ve been happy with the partnership. We had to make miracles happen to get our New York office up and running, and Bit by Bit was immensely helpful during the process. Even though we gave them short notice, they jumped in and helped us move mountains to set up our office equipment. 

How did Bit by Bit Computer Consultants perform from a project management standpoint?

Bit by Bit has been on top of things from the beginning. They’ve been proactive about gathering quotes from vendors and surveying the office floor to provide accurate time estimates. They’ve consistently provided timely, thorough project assessments and been transparent in their pricing.

Bit by Bit has dedicated a very calm yet responsive team to our project, which we’ve appreciated. Whenever we’ve experienced delays with networking equipment or other things, they’ve communicated upfront and helped us find a solution. Chet has been very responsive throughout the project and has promptly addressed any questions or concerns. We’ve primarily communicated via email and phone.

What did you find most impressive about them?

We’ve been most impressed with the team’s prompt response time and networking expertise. Bit by Bit has significant tenure, which has shined through in their quality of work and impressed our executives. 

Are there any areas they could improve?

I have nothing Bit by Bit could improve on.

Introduce your business and what you do there.

I work for a chamber of commerce of a city as a VP of marketing communications. We advocate for the business community in our area to grow and amplify their voices regarding state and local governmental issues. We’ve also created a workforce pipeline and work to grow economic development in our city.

What challenge were you trying to address with Bit by Bit Computer Consultants?

Our main challenge is that we are small staff that does the work of a very large organization. We live in one of the 50 largest cities in the country, and our job is to cultivate our business community, so we needed to bring in an IT company to provide managed services to help us do great things for our city.

What was the scope of their involvement?

From the get-go, we knew that our system desperately needed to be updated, so Bit by Bit moved us to a cloud-based server. They’ve also made recommendations to about our technology, including our laptops, which helped mobilize our staff during the pandemic and ensured everyone had what they needed to work from home. If we run into any issues, they’re very swift to respond to us.

Even if an issue we’re having isn’t necessarily within the scope, they’re always happy to step in. For example, one of the projectors in our conference room went out, but they ordered a new one and got it installed for us. They took care of this in a very efficient manner. We appreciate that they work both on- and off-site. They also run a ticketing system for us.

What is the team composition?

We work with a variety of people, including a contract manager that does a great job of checking in with us. There’s another resource who oversees our projects: adding new software, changing systems, and more.

How did you come to work with Bit by Bit Computer Consultants?

We’re very thankful that they’re a member of our organization. We sent out an RFP to all our members, and after conducting interviews and discovery meetings with 14 companies, we decided Bit by Bit was the best option.

How much have you invested with them?

The cost is around $25,000 at this point.

What is the status of this engagement?

We’ve been working together since July 2021.

What evidence can you share that demonstrates the impact of the engagement? 

I don’t have quantifiable metrics, but our staff can now work much more efficiently thanks to Bit by Bit’s work. Thanks to their ticketing system, we can connect with them individually.

They’ve made it much easier to manage our problems. We know that when we reach out to Bit by Bit, we’re going to get an efficient solution. Additionally, they take our issues personally and understand that we need to move past them as quickly as possible.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

They aren’t just here to take our money, but they genuinely care about our business and making our business more effective. We communicate over email.

What did you find most impressive about them?

They will take your business seriously; Bit by Bit understands that, no matter the size of your business, your purpose is important. They do their very best to make sure you succeed. If there’s an issue, they step in immediately.

Are there any areas they could improve?

No, I think they’ve done a great job. If I had to pick something to say, however, I would say that it’s difficult to manage people who are very busy. A good idea would be to follow up with them consistently.

Do you have any advice for potential customers?

It’s the right decision to work with Bit by Bit. It’s always good to work with the vendor that you feel connects the most with your business. Time and time again, Bit by Bit has connected with us and shown that they care about what we do.

Introduce your business and what you do there.

I am the CFO of a home materials company. We are a wholesaler and distributor.

What challenge were you trying to address with Bit by Bit Computer Consultants?

We had an in-house resource and another vendor managing our IT services. We hired Bit by Bit Computer Consultants to take over those responsibilities.

What was the scope of their involvement?

The team provides a range of IT managed services including phone and internet. They’ve set up servers and new employees’ computers. The team also migrated content to the cloud. Bit by Bit Computer Consultants has a help desk and provides support for software, navigation, and cloud-based access issues.

What is the team composition?

We have one point of contact.

How did you come to work with Bit by Bit Computer Consultants?

Another company referred them.

How much have you invested in them?

We spend around $100,000 per year.

What is the status of this engagement?

We began working with them in 2010 and the partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Bit by Bit Computer Consultants handles every issue we have in a cost-effective manner. The team has increased our efficiency; our systems now experience less downtime.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

The team is responsive. We communicate via email or phone depending on the issue’s urgency.

What did you find most impressive about them?

The team is always available—even in the middle of the night—to provide solutions.

Are there any areas they could improve?

No, they do a great job.

Do you have any advice for potential customers?

Have one main point of contact to increase efficiency. Our dedicated resource is a helpful timesaver.

Please describe your company and your position there.

I’m a partner at The Yacker Glatt Law Firm. We specialize in civil litigation, real estate, criminal law, and personal injury.

For what projects/services did your company hire Bit by Bit Computer Consultants?

We needed IT experts to take over the management of our system from our own staff, whose time was being taken away from their primary focus.

What were your goals for this project?

We wanted our staff to be completely focused on our clients and to have our IT issues resolved quickly—for the long-term—when they cropped up. We’d had enough headaches and wanted to address the root cause of our IT problems, which would help us satisfy our clients and, therefore, allow our firm to grow through referrals.

How did you select this vendor?

I and the other partners asked our peers for IT company recommendations. We screened three firms over the phone and interviewed the two finalists. We learned that Bit by Bit was the right fit for us when they asked a lot of questions quickly about our current infrastructure and business needs.

Describe the project in detail.

They came into our office, did a full IT assessment, and provided us with a scope of work—it detailed several systems we needed to upgrade—which we reviewed and then approved. We wanted our lawyers and staff to have access to a file’s latest version, whether they were in the courtroom or in the office, which they accomplished through a hybrid-cloud configuration (mix of private and public cloud services). They now provide ongoing support.

What was the team composition?

We have an account manager, a technical manager, and a team of help-desk resources to call into.

Can you share any outcomes from the project that demonstrate progress or success?

Though we made a significant initial investment, it was well worthwhile, as our systems are running smoothly. Our downtime is extremely limited and our staff is focused on our clients’ needs. We used to have some IT issue almost daily, and now it's more like once a week—and they get resolved very quickly.

How effective was the workflow between your team and theirs?

We usually call in when we have a problem and it either gets addressed on the spot or someone will get back to us quickly to work towards a resolution. We can log into their system and look at our own tickets and documentation, but we haven’t had to do so yet.

What did you find most impressive about this company?

We felt confident that they knew their stuff and would take care of us, and our gut instinct turned out to be right. They solve a problem’s root cause so it doesn’t become an issue again, and they constantly reflect on their own performance, conducting quarterly business reviews with us and discussing our future plans and growth goals so as to proactively address our IT needs.

Are there any areas for improvement?

I'd struggle mightily to find something.

Introduce your business and what you do there.

I’m a partner and CEO for an executive recruiting firm.

What challenge were you trying to address with Bit by Bit Computer Consultants?

They’re our IT service provider; they support our entire IT infrastructure.

What was the scope of their involvement?

We were looking for an IT service provider that could support our firm and update our infrastructure.

Since working with them, they’ve moved us from Windows 7 to Windows 10, and most recently, to a Microsoft Azure environment. They’ve helped us move away from hardware and have helped us become entirely cloud-based.  

They’ve even upgraded some of our firewall protection. We’ve also outsourced our server management to them. They support our thin clients, which are basically dummy terminals to the internet.

What is the team composition?

We originally worked with the head of client solutions. After that, we began working with key technical team members, Bruce (President), and Melanie (IT Help Desk Manager).

How did you come to work with Bit by Bit Computer Consultants?

I was referred to them through a friend. Ultimately, it came down to cost. We also felt like they would provide the best service. 

What is the status of this engagement?

We started working with them in March 2013 and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

They provide a very nice service. They monitor our infrastructure well and update our system as needed. They often make suggestions to improve what we’re doing and suggest how we can leverage new technology to meet our goals.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

They’re very responsive and flexible. They listen to our needs and work closely with us to find solutions.

What did you find most impressive about them?

I’ve been most impressed by their responsiveness and knowledge.

Are there any areas they could improve?

They wish they could implement a chat system for instantaneous communication when we’re trying to solve a problem.

Do you have any advice for potential customers?

It’s always beneficial if you’re familiar with the technology as well.

Introduce your business and what you do there.

I’m the operations manager for the Tribeca Film Institute. We provide support, funding, and mentorship to independent filmmakers to increase inclusive representation in the film industry.

What challenge were you trying to address with Bit by Bit Computer Consultants?

We were experiencing several issues with our I.T. service provider and we were looking for a better day-to-day service that was more responsive and reliable. We needed a company with the expertise we could rely on for re-evaluating our systems and best practices going forward.

What was the scope of their involvement?

We rely on them for strategic and long-term planning in addition to as-needed technical support. We call or email their general support, and we’ll receive an answer back quickly, along with a ticket confirmation. They’ve worked on updating our servers, security, firewalls, email platform, and document storage. Currently, the team is performing an internal audit on our various systems and how we can best optimize them through software updates and staff training.

What is the team composition?

We have access to a full IT team, and I have three main points of contact.  

How did you come to work with Bit by Bit Computer Consultants?

We were evaluating a couple of different solutions and a contractor we were working with at the time recommended Bit by Bit; we reached out and began a conversation from there.

How much have you invested with them?

We pay about $2,500 per month, which can change depending on our needs month to month.

What is the status of this engagement?

We began working together in March 2019 and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Internally, we’re very pleased with the caliber of service they provide. We are thrilled that both our day-to-day needs and long-term maintenance objectives are being met efficiently.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

We communicate via email and I have a bi-weekly call with their team. We also have an on-site visit once per month. We always get a confirmation right away when we submit support tickets.  

What did you find most impressive about them?

We’re especially impressed with their extensive network; if they don’t know the answer to a question, they’re good about reaching out to someone who does and getting back to us.

Are there any areas they could improve?

No, they’ve been very helpful thus far.

Do you have any advice for potential customers?

It’s useful to let each person on your team submit their own tickets and familiarize themselves with the process. On the flip-side, it’s also important to have a main point of contact to address big-picture issues that apply to everyone.

Introduce your business and what you do there.

I'm the chief of staff at a nonprofit.

What challenge were you trying to address with Bit by Bit?

We needed IT support for our onsite computers, as well as for our remote staff.

What was the scope of their involvement?

Bit by Bit provides IT services and support, purchasing, managing, and setting up our computers for new hires. They also manage our hardware and software, keeping all our systems up to date and researching technologies or products we need to purchase. 

What is the team composition? 

We communicate directly with their support staff, but they also have a person who visits our office each week to check on our equipment and provide ad hoc support. 

How did you come to work with Bit by Bit?

Our executives met them through a networking organization and hit it off with their team.

What is the status of this engagement?

We've been working together since around January 2018.

What evidence can you share that demonstrates the impact of the engagement?

Bit by Bit keeps our organization up and running smoothly. Since half of our staff is remote, their work is critical to our operations. Whenever we have a technical issue, they usually resolve it within a couple of hours, if not faster. 

How did Bit by Bit perform from a project management standpoint?

They're very responsive and meet our budget. They're also able to save us money by researching products and technologies to improve efficiencies for affordable prices. 

What did you find most impressive about them?

They're available right away, resolving issues almost immediately.

Are there any areas they could improve?

Not really. The person that visits our office each week is a bit shy, so we're not sure if he gets all the information he needs from us and he could be a little bit faster. Overall, however, we're very happy with their services and don't want to work with anyone else. 

Do you have any advice for potential customers?

Be clear about your needs and don't hold anything back. They're very thorough and pretty good at figuring out any areas you may have missed. 

Introduce your business and what you do there.

I'm the director of operations for an airport concessionaire, and we work in 14 different airports.

What challenge were you trying to address with Bit by Bit Computer Consultants?

We needed someone to handle all of our IT requirements. We were looking for a more robust email system and more updated IT elements. 

What was the scope of their involvement?

They manage all of our IT needs remotely, including email, computer monitoring for viruses, computer repairs at our different stores, and help in a variety of other ways. They've done some network cabling in the past for our local stores, and even some of our remote stores they've dispatched a person when we needed help. They've also set up a network connection for us at our corporate office as well and helped us switch computers and upgraded them. They're currently helping us update our email system to make it more secure.

How much have you invested with them?

While I can’t share financial details, we once did an audit on one of our bills and found they were undercharging us.

What is the team composition?

We've worked with 6-8 people from their team over the course of our engagement.

What is the status of this engagement?

We began working with them in 2014, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The main thing we enjoy about Bit by Bit is their response time. When we have a challenge, their response time is really good. Especially because we have so many remote areas, them being easy to reach and being able to manage the issue until it's resolved is valuable. We had a problem with one of our stores in North Carolina, and one of their representatives was up with me until almost 3 AM to resolve the issue. I can attest they stayed on the line with us and made sure everything was covered. I appreciated their tenacity to make sure we weren't just left hanging.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

They've been great. When we have had a situation that didn't turn out the way we wanted it to, they were always quick to follow-up and ask how they could make the situation better. In the past, we've had some companies that didn't seem to care if things worked out or not, whereas with Bit by Bit, if something didn't work out, they were quick to assess the situation and make sure they handle it better next time. The full circle is what I enjoy about them. If something's not right, they always try to make it right. 

What did you find most impressive about them?

They touch base with me frequently, and I appreciate how they keep me up to date with check-ins and classes they're offering. They really keep us up with the times and proactively take measures to make sure we're up to par. They're not just trying to get money out of us, but are looking out for the safety of our company.

Are there any areas they could improve?

No, every time we've had a challenge, they've handled it head-on and are quick to correct anything that has gone wrong to our satisfaction.

Do you have any advice for potential customers?

My advice is to know and become educated with what you need. Don't be afraid to ask questions, and even if you don't know what you need, they'll give you options to make sure you get what you need.

Introduce your business and what you do there.

We’re architectural and engineering consultants. We work on curtain walls and facades. I’m the finance director, and I also work with the IT team.

What challenge were you trying to address with Bit by Bit Computer Consultants?

We weren’t satisfied with the previous managed IT services we were using, so we left them and hired Bit by Bit. We were just hoping to update our IT and bring us up to current standards, from the servers to how our whole network was working. We needed to be able to count on our system on a day-to-day basis.

What was the scope of their involvement?

Bit by Bit provides managed IT services, so they pretty much do all of our IT. One area they’ve done well in is updating our servers. They were able to analyze the system and see what was working for us, what wasn’t working for us, and what would work better.

They’ve also helped us update to a more current IT environment. In doing so, they’ve updated firewalls and servers. They’ve also streamlined our setup and the way our whole IT network is organized. They have made good recommendations about equipment and software that we could use to help with the process.

They provide daily support, which we were previously lacking.

What is the team composition?

They’re big enough that they have different people who handle different things. For instance, they have someone who handles security issues and multiple people work on the help desk.

On a daily basis, we work with 4–5 people, such as the person who handles our account, a help desk person, and the person who does some of the purchasing.

How did you come to work with Bit by Bit Computer Consultants?

I’m not sure how I found them initially; I might have even found them through Clutch. We interviewed 3–4 different managed IT providers, and we liked the way Bit by Bit provided all of the services and a full team of experts for different aspects of the business.

What is the status of this engagement?

I believe we began working together in February 2019.

What evidence can you share that demonstrates the impact of the engagement?

We measure their success by how IT is performing for our office. Right now, it’s performing better than it had been. We’ve seen improvements in their setup, speed, and issue handling. It’s been positive.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

They’re prompt and put resources toward meeting deadlines, especially when it comes to prioritized items. They’re good at getting things done.

What did you find most impressive about them?

They’re super knowledgeable, especially our account manager and security person. They’re definitely experts in their fields.

Are there any areas they could improve?

No, there hasn’t been anything worth mentioning.

Any advice for potential customers?

Just like with any other business, you have to stay on top of what’s going on and follow up.

Introduce your business and what you do there.

My current organization supports hotel union members with healthcare and pension services. I’m the director of information security.

What challenge were you trying to address with Bit by Bit Computer Consultants?

Bit by Bit is on our reseller shortlist.

What was the scope of their involvement?

Bit by Bit serves as a trusted advisor who interfaces with other partners. They advise on particular products that we should consider. Most of their work is on the resell side; when we are interested in particular products, we go to Bit by Bit, and they vet the product for us and touch base with those vendors. If there is an information security product that I need, I reach out to Bit by Bit and ask what they think of the particular market and who they know.

They have also done low-level auditing work. For example, we requested an audit of our firewalls and their configuration, and they provided that service to us. We also needed a HIPAA risk assessment.

What is the team composition?

We work with 5–6 people from Bit by Bit.

How did you come to work with Bit by Bit Computer Consultants?

I have a longstanding relationship with them. I’ve worked with them for more than 20 years. This is the third organization that I’ve been with that I’ve introduced Bit by Bit as a value-add reseller.

How much have you invested with them?

At my current company, the total package is around $250,000.

What is the status of this engagement?

I started working at my current company in May 2019, and we brought Bit by Bit on shortly after that.

What evidence can you share that demonstrates the impact of the engagement?

Bit by Bit has really assisted with the negotiation process at my current and past organizations.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

I haven’t used Bit by Bit in that capacity, as I generally manage my own projects. On a scale of 1–10, I’d give them a 7 or 8 for communication and following schedules.

What did you find most impressive about them?

Their honesty distinguishes them from other providers. I feel that they have my best interests at heart. When dealing with some larger vendors, it’s good to know that we’re getting the best bang for our buck.

Are there any areas they could improve?

In my opinion, they’re on the cusp of dealing with medium–enterprise business. I think they probably need to mature a little bit faster in getting to that next level.

Any advice for potential customers?

This applies to all vendors. You should always be prepared and bring everything that you have to the table. Leave very little open to interpretation.