What was the scope of their involvement?
On a day-to-day basis, they manage and maintain our IT infrastructure, which includes our servers, hardware, telephone systems, etc. across 100 workstations. If any of our four offices have maintenance requests or IT issues, Bit by Bit provides support as well.
For larger projects, we commission them to bid on our proposals. If we select them, their team will manage the project on their end. For example, they’re currently working with our advisor and his outsourced engineer to support their office's IT infrastructure. Specifically, the Bit by Bit team provides site analysis, design proposals, etc. for that office.
What is the team composition?
We primarily interact with three people from the Bit by Bit team. We have a designated account manager who coordinates with us on our projects and purchases. They also provide a dedicated engineer who works with us most often. Additionally, one of the founders contributes when the need arises. They have a larger team that serves as a type of call center, and they provide an array of resources.
How did you come to work with Bit by Bit Computer Consultants?
A former leader in our company had worked with Bit by Bit in the past, so we were introduced to them through that connection.
How much have you invested with them?
We spend $50,000 a year on their services.
What is the status of this engagement?
We began working together in November 2014, and the engagement is ongoing.
The team’s diligent and efficient work is heavily praised. Bit by Bit Computer Consultants do an excellent job of auditing and optimizing technical performance. Their superb customer service and quick response times set them apart from other IT support vendors.