Bit by Bit Computer Consultants

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any specific metrics that are helpful to us to track, but on the whole,  we have been extremely satisfied with their service. I have referred them to tons of other organizations and nonprofits because I’m confident in the level of services that they provide and the consistency with which they are able to do it.

No one is perfect, but they are about as close as you could expect from a provider in this kind of situation. They have the system set up so that if something important comes up they take care of it right away, and if they ever can’t they let us know immediately, which to us is just as important. And not only have they demonstrated that level of integrity throughout each task we give them, but they’ve maintained it across all of the years we’ve worked with their team as well.

How did Bit By Bit perform from a project management standpoint?

To be totally blunt, project management isn’t their strongest suit, but they still do a very good job with it. It’s just not their best area. It’s hard to manage long-term projects like this one with lots of requirements, so it’s understandable that there would be occasional things that they miss.

That said, I have another vendor who is excellent on project management, but then the deliverables are only mediocre, so I would take great results over perfect project management any day.

What did you find most impressive about them?

They have a personal touch that really makes it enjoyable to work with them. Any provider can be polite and friendly, but they are authentic and make you really feel like human beings engaged in a partnership rather than impersonal ends of a business deal. It’s clear that they believe in our mission, and they go out of their way to make sure their services are consistently worthwhile for us.

Are there any areas they could improve?

If I had to make one complaint, it would be that they could do a little bit better job just staying on top of meeting times and deadlines for the work, but we’ve never had anything become such an issue that it caused us serious problems.

Do you have any advice for potential customers?

They try extremely hard to deliver the most bang for your buck on everything they do for you, so as long as you can establish a consistent timescale for deliverables and stick to it, you’re going to have an extremely productive and enjoyable relationship.

What evidence can you share that demonstrates the impact of the engagement?

The feedback that we’ve received has been very positive. They say that it’s very easy to navigate for the user. There’s no steep learning curve, it’s very intuitive.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

They were excellent — I say that without doubt or hesitation. They’ve been extremely responsive, and they provide solutions and always provide options to move forward. They were solution-driven, which allowed them to meet every challenge. We used Blackboard or Excel for project management.

What did you find most impressive about them?

They really learn what the product is that is trying to be developed. They understand the project as well as we do. Even though they’re not pilots, they thought like a pilot and were able to anticipate pilots’ questions and needs. Their ability to be intuitive and proactive anticipating the end-users needs impressed us.

Are there any areas they could improve?

We didn’t run into any roadblocks or significant issues, so I can’t say anything I’d like them to change.

Do you have any advice for potential customers?

Provide them with background information so that they can truly understand what the need is. Having them involved from the very beginning allowed them to develop insights into our goal and our users’ needs, making the project an overwhelming success. They were able to take something extremely complex and digest that information in a very simple way to the user.

What evidence can you share that demonstrates the impact of the engagement? 

We don’t really track metrics, but our success with Bit by Bit comes from the fact that we rarely have any IT issues. For any that we’ve had, they’ve helped solve immediately. We’re very happy with their work.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

Bit by Bit performs very well. They’re clear to work and communicate with, they’re clear on their deliverables, and they meet deadlines. We mostly use phone and email to keep in touch.

What did you find most impressive about them?

We’re most impressed with the skill of their technicians. There’s nothing worse than having to jump through loopholes to get issues solved. Any time we have a problem, we’re dealing with someone who’s very knowledgeable and very skilled. They can easily identify the problem and solve it, which allows for very little interruption to our workflow. 

Are there any areas they could improve?

No, we’re very pleased.

Do you have any advice for potential customers?

Having a dedicated point person has been the biggest benefit for us, so I suggest that. It makes it easy to call without having to explain our background or what we’re working on; they’re already familiar with us.

What evidence can you share that demonstrates the impact of the engagement?

The main thing we enjoy about Bit by Bit is their response time. When we have a challenge, their response time is really good. Especially because we have so many remote areas, them being easy to reach and being able to manage the issue until it's resolved is valuable. We had a problem with one of our stores in North Carolina, and one of their representatives was up with me until almost 3 AM to resolve the issue. I can attest they stayed on the line with us and made sure everything was covered. I appreciated their tenacity to make sure we weren't just left hanging.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

They've been great. When we have had a situation that didn't turn out the way we wanted it to, they were always quick to follow-up and ask how they could make the situation better. In the past, we've had some companies that didn't seem to care if things worked out or not, whereas with Bit by Bit, if something didn't work out, they were quick to assess the situation and make sure they handle it better next time. The full circle is what I enjoy about them. If something's not right, they always try to make it right. 

What did you find most impressive about them?

They touch base with me frequently, and I appreciate how they keep me up to date with check-ins and classes they're offering. They really keep us up with the times and proactively take measures to make sure we're up to par. They're not just trying to get money out of us, but are looking out for the safety of our company.

Are there any areas they could improve?

No, every time we've had a challenge, they've handled it head-on and are quick to correct anything that has gone wrong to our satisfaction.

Do you have any advice for potential customers?

My advice is to know and become educated with what you need. Don't be afraid to ask questions, and even if you don't know what you need, they'll give you options to make sure you get what you need.