What evidence can you share that demonstrates the impact of the engagement?
I’m a technologist myself, so I understand the time and effort that goes into most of these projects. They’ve been extremely reasonable with their team and who they allocate to projects. Their strategy is always to find the right individuals who have the proper skill sets in those areas. I feel very comfortable with their ability to select and determine those individuals.
I feel like I’m getting my money’s worth, because I’m not dealing with individuals going through a learning curve or who are unfamiliar with our services. Bit by Bit always brings a high level of expertise to the projects they work on.
How did Bit by Bit Computer Consultants perform from a project management standpoint?
They’re very good with project management. Bit by Bit has developed their internal system, which allocates any types of meeting and meeting notes. They’re very efficient and able to keep track of their hours and our conversations. Anytime a scope of work requires a timeline of more than two weeks, they’ll create a detailed one and share it with us, allocating the proper resources with specifics.
Documentation is very important to me, and they maintain that aspect of project management at all times. It’s been very good.
What did you find most impressive about them?
Bit by Bit is well-rounded. They always have someone who’s an expert in an area that we may not be. It’s a good comfort level to have — there’s never been a scenario where they haven’t been able to give us the proper direction. To me, that’s very impressive, because we can work with the same team for multiple projects. It’s like they’re a general contractor building a house: they’re a one stop shop and I can go to them with anything.
If something is ever outside of their capabilities, they’re upfront and honest, and encourage us to find another expert.
Are there any areas they could improve?
It would be great for the systems they develop to have the same guest services provided by other companies that create platforms specifically for sharing needs. Other than that, I don’t have anything negative to say.
Do you have any advice for potential customers?
Be sure to be as knowledgeable as possible about your own platforms, system, and network, so you can help Bit by Bit understand exactly what you need. Also, provide information about your company and what you do, so they can understand the urgency behind each system.