You Outsource. We Manage and Deliver.

BetterWorld Technology, for the past fifteen years is a founding and certified B Corporation delivering impact oriented managed IT solutions. BetterWorld focuses on your business technology needs, while serving people and the planet. From local, regional, and national nonprofits, to growing startups and Fortune 500s, BetterWorld’s custom IT solutions support organizations of every size.

 
$1,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2003
Show all +
Reston, VA
headquarters
  • 11921 Freedom Drive, Suite 550
    Reston, VA 20190
    United States
other locations
  • 875 N Michigan Ave
    Chicago, IL 60606
    United States
  • 260 Peachtree Street NW
    Atlanta, GA 30303
    United States
  • 941 W. Morse Boulevard
    Winter Park, FL 32789
    United States
  • 1400 16th Street Market Square
    Denver, CO 80202
    United States
  • 2300 West. Sahara Ave
    Las Vegas, NV 89102
    United States
  • 75 State Street
    Boston, MA 02109
    United States
  • 515 South Flower Street
    Los Angeles, CA 90071
    United States
  • 413 West 14th Street Suite 200
    New York, NY 10014
    United States
  • 100 N. 18th Street
    Philadelphia, PA 19103
    United States
  • 5001 W. Broadway
    San Diego, CA 92101
    United States
  • 580 California Street
    San Francisco, CA 94104
    United States
  • 100 Congress Ave Suite 2000, Austin, TX 78701
    Austin, TX 78701
    United States
  • 700 N St Mary's St Suite 1400
    San Antonio, TX 78205
    United States

Reviews

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VOIP Systems for Architecture & Design Firm

"Most impressive about BetterWorld telecom is their follow-through and attention to detail."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. - Mar. 2020
Project summary: 

An architectural design firm partnered with BetterWorld Technology to provide a cost-competitive VOIP phone system for its business.

The Reviewer
 
1-10 Employees
 
Portland, Oregon
Corey Omey
Owner & Architect, EMA Architecture, LLC
 
Verified
The Review
Feedback summary: 

The company is very satisfied with the performance of the team as a whole. All of the functions of the system work the way they should. The team's workflow and project management was clear and effective. The team's quality is vastly different from the other vendors the company has worked with.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

EMA is a client-driven and planet-focused architectural design firm.

As trusted advisors and environmental stewards, we balance the synergies of people, program, and place to create spaces that reflect values, maintain resilience, and impart lasting positive impacts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BetterWorld Technology, LLC?

When our current VOIP phone system contract was coming to an end we knew that staying with the unnamed company that is neither Mi(ne) nor that could Tell(l) me anything, let alone reply to a simple customer request was not an option.

So we looked for a telecom company with triple bottom line roots and chose BetterWorld Telecom, a fellow B-Corp. I am actually happy and excited to have a great company to work with for our phone service!

What were your goals for this project?

A cost competitive VOIP phone system for our office with a company that would listen and does not suck and sit on a huge corporate egg

SOLUTION

How did you select BetterWorld Technology, LLC?

We found BetterWorld on a B-Corp B-Labs database of fellow B-Corp companies

Describe the project in detail.

Our sales agent was with us through the whole simple process. We shared the basic needs for our phone system and they matched us with a perfect system. Phones showed up as scheduled.

We followed the clear schedule that was laid out (except for some reply delays on my part) and they worked with me even when I delayed the system setup.

Anytime that I had a question it was promptly answered, and each time that I called a person actually answered or my call was promptly returned.

What was the team composition?

We had our main sales rep, and “the voice” on our answering tree with a little bit of back-up support by a technition. I never felt like I was being passed off to another person who did not know me or our project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our phones work great, calls are forwarded to cell phones when we want, voicemail actually works, and our phones are modern and full of features that our other phone company would not offer us, and at a lower cost!

How effective was the workflow between your team and theirs?

Workflow was clear and effective.

What did you find most impressive about this company?

Most impressive about BetterWorld telecom is their follow through and attention to detail. It was night and day from our previous telecom company

Are there any areas for improvement?

I would not suggest any improvements to the process of getting our new phone system with BetterWorld.

The only wish that I had would be that they could be in Portland so that I could invite them over for dinner

5.0
Overall Score BetterWorld is an amazing comapny made up of great people with a commin goal that includes the customer, the planet, all people, and our shared values
  • 5.0 Scheduling
    ON TIME / DEADLINES
    they are on top of reaponse times, always answer or return calls quickly, and fillow their agreed schedules
  • 5.0 Cost
    Value / within estimates
    cost competative, leas than others, but with social, environment, and equity considerstions included!
  • 5.0 Quality
    Service & deliverables
    exceptional service with a triple bottom line approach.
  • 5.0 NPS
    Willing to refer
    BetterWorld is the ONLY telecom company that I will ever refer

Managed IT Services for Consulting Firm

“Their project management is as seamless as it can be.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Apr. 2020 - Ongoing
Project summary: 

BetterWorld Technology provides IT consulting services to a consulting firm. They’ve set up a common call tree that better connects the internal team while setting up numbers from specific area codes.

The Reviewer
 
1-10 Employees
 
Denver, Colorado
Managing Director, Consulting Firm
 
Verified
The Review
Feedback summary: 

The calling tree has saved a lot of administrative time, streamlining certain internal processes. A professional group, BetterWorld Technology stays accountable and strives to deliver cost-effective solutions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a consulting firm that works with a number of entities in the telecom space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BetterWorld Technology?

Nowadays, my team isn’t working out of a particular space, so I wanted to make sure that we were all connected. We hired BetterWorld Technology to install a standard dial-in and ensure that everyone was getting their messages.

SOLUTION

What was the scope of their involvement? 

BetterWorld Technologies set up a common call tree that had specific local numbers and connected my team. Team members could call directly into the tree or reach each other individually. The solution also connected to their cell phones.

Since then, they’ve trained us on how to use the solution, and we’re just starting to explore beyond the basic features. We tell them about our needs, and they advise us to find cost-effective solutions.

What is the team composition? 

I’ve worked with three people: the initial salesperson and then the customer care operatives who followed up on delivering the solution and explain how to connect it.

How did you come to work with BetterWorld Technology?

It was important to me to have a company that was mature, had cost-effective services, and offered personal support. They’ve also been around for almost 20 years, now, and are a certified B corporation. No other company seemed to have that combination. 

How much have you invested with them?

So far, we’ve spent about $500.

What is the status of this engagement?

We started working with them in April 2020, and we’re still their customer. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their call tree solution has saved us a lot of administrative time because it allows us to easily connect with the world. Our firm runs better and more smoothly, for sure, and the solution makes us appear bigger than we are.

How did BetterWorld Technology perform from a project management standpoint?

Their project management is as seamless as it can be. We use Microsoft Teams, Salesforce, and WhatsApp internally.

What did you find most impressive about them?

Beyond how easy it is to get a hold of people, it’s their accountability, professionalism, and delivery that set them apart.

Are there any areas they could improve?

No, there haven’t been any problems so far.

Do you have any advice for potential customers?

Use their resources because there’s a lot of knowledge there. The team really knows what they’re doing and seem willing to do anything to deliver. You should rely on them for support. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

DaaS Solution for Nonprofit Organization

"Working with BetterWorld has been wonderful. They are incredibly responsive."

Quality: 
5.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2015 - Ongoing
Project summary: 

BetterWorld Technology, LLC provides a reliable and secure centralized system that can be utilized by the organization's staff. The team conducts several interview sessions to identify the company's needs.

The Reviewer
 
201-500 Employees
 
Winter Park, Florida
Gladys Epps
CFO, Easterseals
 
Verified
The Review
Feedback summary: 

BetterWorld Technology, LLC helped the company's staff to be more efficient and effective in their duties. One of the best functions of the system is the backup services available during recurrent outages. What stood out the most is their responsiveness, attentiveness, and tenacious attitude.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CFO for Easter Seals Florida, a nonprofit providing services to individuals living with disabilities and their families. We have about 250 employees, with about 65% who are computer systems users. We are geographically separated into 9 locations across the state and have about 100 staff working remotely from home.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BetterWorld Technology, LLC?

We needed a secure replacement for our aging terminal server environment for our staff to work in and share data. Additionally, we needed coordinated support for our staff which are geographically dispersed. Finally, we needed expert guidance and support for maintaining our systems, our connectivity, and security around our IT systems.

What were your goals for this project?

Our primary goal was to provide a stable, secure centralized computer system to our staff that would allow them to be effective in their jobs of supporting our clients.

SOLUTION

How did you select BetterWorld Technology, LLC?

We underwent a negotiated procurement process which included issuing an RFP to qualified companies, followed by Q & A sessions for each company to learn what our needs where so they could design the most effective solution. Once bids were received, we interviewed each company to ensure complete understanding of their proposal and assessed each based on our needs, the quality of the solution, the information provided by reference checks, and pricing.

Describe the project in detail.

BetterWorld recommended a Citrix based DaaS solution using Microsoft 365. They provided a plan for enhancing the local connectivity equipment to establish effective remote support, with cellular backup for outages. They installed remote monitoring software on all local workstation to manage the hardware and provided a help desk with multi-option access for all staff.

What was the team composition?

BetterWorld provided an excellent team, led by John Jordan, their General Manager. They created a large and skilled team of individuals with the expertise necessary to handle the job effectively.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

First and foremost, the stability and speed of this new solution has provided our staff with the ability to perform their jobs much more efficiently. The ability to directly contact a help desk to get quick resolution for most issues, has been especially appreciated by staff. Beyond that, the cellular backup for continuous internet services, even with the frequent outages we see here in Florida, has allowed programs to function properly.

How effective was the workflow between your team and theirs?

Working with BetterWorld has been wonderful. They are incredibly responsive. Our biggest problem was with our old vendor and their unwillingness to cooperate with the transition. However, even with that challenge, BetterWorld was patient, but persistent and worked through every challenge and barrier that was put in their path by this old company.

What did you find most impressive about this company?

For me it is the level of expertise that BetterWorld has or has access to that most impresses me. I have quickly come to trust their advise and judgement. I am also grateful to see continuity in the folks we are working with. Sometimes companies have "start up" staff and then pass you off to someone else - which doesn't always work well. BetterWorld has not done that.

Are there any areas for improvement?

The thing that I wish went smoother, was having information available for distribution to our staff about the many changes they would see, or need to know about. We have training systems, and tools that are available to disseminate information, but we could not really use those tools because the content was not as readily available as I would have liked and often we were provided it, or developed it "after the fact".

4.5
Overall Score Held back from a 5 only by the need for better communication pieces for training/preparing staff during rollout.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    It is so hard to rate this because many of the challenges in timliness were not BetterWorld's fault, but that our of our old provider.
  • 3.5 Cost
    Value / within estimates
    This solution was pricey for a nonprofit, but felt we needed to invest in quality tools for our staff so that they can do quality work for our client.
  • 5.0 Quality
    Service & deliverables
    The solution they are provide is high quality
  • 5.0 NPS
    Willing to refer
    I would definitely recommend trusting BetterWorld for IT services.

Managed IT Services for Non-Profit Organization

“We’ve appreciated their team’s flexibility and ability to grow with us as we increased the size of our operation.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July. 2012 - Ongoing
Project summary: 

BetterWorld Technology LLC provided managed phone and computer IT services to a Chicago-based social services nonprofit, helping to set up both hardware and software, as well as security measures.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
Michael Banghart
Executive Director, Renaissance Social Services
 
Verified
The Review
Feedback summary: 

The services provided by BetterWorld Technology LLC has satisfied all project stakeholders and the requirements for the work, helping them to increase the efficiency and professional reputation of their organization. They were flexible to the client’s needs, and always met larger deadlines.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director at Renaissance Social Services. We are a nonprofit in Chicago that provides mental health services and supportive housing to people who have disabilities including mental health disabilities, physical disabilities, and substance abuse disorders.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BetterWorld Technology LLC?

Originally, the problem we had was that we were a small organization with a couple of different sites around the city with staff providing support to the tenants. We needed to figure out a better way to connect the offices to the different members of our organization.

SOLUTION

What was the scope of their involvement?

As we’ve grown as an organization, they’ve provided a variety of services to help streamline our infrastructure, from that original phone line support to the management of our hardware and software for the staff as well as proper antivirus and firewall protection on our computers and mobile devices.

What is the team composition?

We work primarily with John (General Manager) for all of the work.

How did you come to work with BetterWorld Technology LLC?

I believe I originally found them online, and they stood out both because of their pricing and because of their mission to support nonprofits around the world.

What is the status of this engagement?

We started working with them around July 2012 and are continuing to partner together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with BetterWorld Technology has been one of the best decisions we’ve made in our organization's history. We have established a much more professional reputation because of the public-facing system that they’ve enabled for us, on top of just making our IT significantly easier and more secure for our own team to use. The engagement has been immensely helpful overall.

How did BetterWorld Technology LLC perform from a project management standpoint?

Their communication was good overall. There have been times where our primary contact was busy and the backup didn’t respond right away, but on the whole, they’ve always met our deadlines and never left us hanging for anything significant, so we’ve been more than satisfied.

What did you find most impressive about them?

We’ve appreciated their team’s flexibility and ability to grow with us as we increased the size of our operation. They have been able to meet every need we’ve come to them with over the years, and that has saved us an immeasurable amount of time and money.

Are there any areas they could improve?

Occasional communication issues have come up with other members of their organization, but our primary contact has always been on the ball, so we don’t have any major complaints.

Do you have any advice for potential customers?

Communicating your needs upfront is the single most important thing you can do to make sure you get everything you need from there team.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT Services for Non-Profit Organization

"BetterWorld has been extremely accommodating to our needs."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2016 - Ongoing
Project summary: 

BetterWorld provides IT managed services to a nonprofit organization. The team works on internet and phone lines, providing support as necessary.

The Reviewer
 
11-50 Employees
 
Massillon, Ohio
Executive Director, The Twelve Inc.
 
Verified
The Review
Feedback summary: 

Internal stakeholders are impressed with BetterWorld’s contribution, noting their quick response times and flexible services. Customers can expect an organized, professional, and cooperative team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of The Twelve Inc., a nonprofit organization. We work with foster care and provide mental health services. We also do adoptions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BetterWorld Technology, LLC?

We have offices in different parts of the state of Ohio, as well as an office in Florida. We were using a lot of different companies for phone services. We wanted to move to the Internet and streamline that service with BetterWorld. 

SOLUTION

What was the scope of their involvement?

BetterWorld provides us with IT managed services, including internet and phone services. 

What is the team composition?

John (General Manager) was my main point of contact. 

How did you come to work with BetterWorld Technology, LLC?

Our tech person did some research on providers and recommended we talk to BetterWorld. We did, and it worked out.

How much have you invested with them?

We spend anywhere between $7,000–$12,000 per year. 

What is the status of this engagement?

Our collaboration has been ongoing since January 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

BetterWorld has been really responsive to anything we’ve wanted to do. Whether it’s changing phone messages to adding or subtracting desktop units or phone lines, they’ll do it no problem. Anytime we’ve asked for help or a specific change, they’ve stepped up.

How did BetterWorld Technology, LLC perform from a project management standpoint?

I’ve never had any problems communicating. Any time I reach out to John, whether it’s email or phone call, I always get a quick response.

What did you find most impressive about them?

BetterWorld has been extremely accommodating to our needs.

Are there any areas they could improve?

Nothing really comes to mind.

Do you have any advice for potential customers?

Initiate a discussion with them as soon as you feel a need. As long as you’re upfront and timely, they’ll respond the same. 

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT Services for Personal Injury Firm

"Cost was amazing. Especially for the quality of their service and support."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May - June 2019
Project summary: 

BetterWorld Technology, LLC provided managed IT services for a personal injury firm. The team provides the current VoIP management after helping the client migrate from their previous one.

The Reviewer
 
11-50 Employees
 
Orinda, California
Lexi Bautista
IT Support, GJEL Accident Attorneys
 
Not verified
The Review
Feedback summary: 

Thanks to BetterWorld Technology, LLC's effort, the system was successfully migrated seamlessly with no downtime. The team provided excellent communication throughout the project. They were knowledgeable and easy to work with 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the onsite IT for GJEL Accident Attorneys.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BetterWorld Technology, LLC?

Migrating to their VoIP managed service.

What were your goals for this project?

Have it move seamlessly with no down time.

SOLUTION

How did you select BetterWorld Technology, LLC?

We were recommended to them from a friend/firm.

Describe the project in detail.

We migrated our entire VoIP system from another VoIP company to one managed by Betterwold. We also implemented new hardware.

What was the team composition?

John Jordan initially worked me to determine the best solution. I think worked with a couple engineers to implement the plan.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The migration was fairly seamless. We had no down time. In addition, the entire team at BatterWorld remained in contact throughout the process.

How effective was the workflow between your team and theirs?

The engineering team was knowledgeable, easy to work with and great at communication.

What did you find most impressive about this company?

The provided and continue to provide the white glove service that they promised.

Are there any areas for improvement?

Not that I can think of

5.0
Overall Score We’ve been a customer for over a year now and they provide the white glove treatment they promised. I highly recommend them for your VoIP needs.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Sxheduling was a breeze and they worked around our needs and schedule
  • 5.0 Cost
    Value / within estimates
    Cost was amazing. Especially for the quality of their service and support
  • 5.0 Quality
    Service & deliverables
    They provide topnotch service and support
  • 5.0 NPS
    Willing to refer
    we have aready recommended them to anyone looking.