Can you share any outcomes from the project that demonstrate progress or success?
First and foremost, the stability and speed of this new solution has provided our staff with the ability to perform their jobs much more efficiently. The ability to directly contact a help desk to get quick resolution for most issues, has been especially appreciated by staff. Beyond that, the cellular backup for continuous internet services, even with the frequent outages we see here in Florida, has allowed programs to function properly.
How effective was the workflow between your team and theirs?
Working with BetterWorld has been wonderful. They are incredibly responsive. Our biggest problem was with our old vendor and their unwillingness to cooperate with the transition. However, even with that challenge, BetterWorld was patient, but persistent and worked through every challenge and barrier that was put in their path by this old company.
What did you find most impressive about this company?
For me it is the level of expertise that BetterWorld has or has access to that most impresses me. I have quickly come to trust their advise and judgement. I am also grateful to see continuity in the folks we are working with. Sometimes companies have "start up" staff and then pass you off to someone else - which doesn't always work well. BetterWorld has not done that.
Are there any areas for improvement?
The thing that I wish went smoother, was having information available for distribution to our staff about the many changes they would see, or need to know about. We have training systems, and tools that are available to disseminate information, but we could not really use those tools because the content was not as readily available as I would have liked and often we were provided it, or developed it "after the fact".