BetterWorld Technology

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a consulting firm that works with a number of entities in the telecom space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BetterWorld Technology?

Nowadays, my team isn’t working out of a particular space, so I wanted to make sure that we were all connected. We hired BetterWorld Technology to install a standard dial-in and ensure that everyone was getting their messages.

SOLUTION

What was the scope of their involvement? 

BetterWorld Technologies set up a common call tree that had specific local numbers and connected my team. Team members could call directly into the tree or reach each other individually. The solution also connected to their cell phones.

Since then, they’ve trained us on how to use the solution, and we’re just starting to explore beyond the basic features. We tell them about our needs, and they advise us to find cost-effective solutions.

What is the team composition? 

I’ve worked with three people: the initial salesperson and then the customer care operatives who followed up on delivering the solution and explain how to connect it.

How did you come to work with BetterWorld Technology?

It was important to me to have a company that was mature, had cost-effective services, and offered personal support. They’ve also been around for almost 20 years, now, and are a certified B corporation. No other company seemed to have that combination. 

How much have you invested with them?

So far, we’ve spent about $500.

What is the status of this engagement?

We started working with them in April 2020, and we’re still their customer. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their call tree solution has saved us a lot of administrative time because it allows us to easily connect with the world. Our firm runs better and more smoothly, for sure, and the solution makes us appear bigger than we are.

How did BetterWorld Technology perform from a project management standpoint?

Their project management is as seamless as it can be. We use Microsoft Teams, Salesforce, and WhatsApp internally.

What did you find most impressive about them?

Beyond how easy it is to get a hold of people, it’s their accountability, professionalism, and delivery that set them apart.

Are there any areas they could improve?

No, there haven’t been any problems so far.

Do you have any advice for potential customers?

Use their resources because there’s a lot of knowledge there. The team really knows what they’re doing and seem willing to do anything to deliver. You should rely on them for support. 

BACKGROUND

Please describe your company and your position there.

I am the CFO for Easter Seals Florida, a nonprofit providing services to individuals living with disabilities and their families. We have about 250 employees, with about 65% who are computer systems users. We are geographically separated into 9 locations across the state and have about 100 staff working remotely from home.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BetterWorld Technology, LLC?

We needed a secure replacement for our aging terminal server environment for our staff to work in and share data. Additionally, we needed coordinated support for our staff which are geographically dispersed. Finally, we needed expert guidance and support for maintaining our systems, our connectivity, and security around our IT systems.

What were your goals for this project?

Our primary goal was to provide a stable, secure centralized computer system to our staff that would allow them to be effective in their jobs of supporting our clients.

SOLUTION

How did you select BetterWorld Technology, LLC?

We underwent a negotiated procurement process which included issuing an RFP to qualified companies, followed by Q & A sessions for each company to learn what our needs where so they could design the most effective solution. Once bids were received, we interviewed each company to ensure complete understanding of their proposal and assessed each based on our needs, the quality of the solution, the information provided by reference checks, and pricing.

Describe the project in detail.

BetterWorld recommended a Citrix based DaaS solution using Microsoft 365. They provided a plan for enhancing the local connectivity equipment to establish effective remote support, with cellular backup for outages. They installed remote monitoring software on all local workstation to manage the hardware and provided a help desk with multi-option access for all staff.

What was the team composition?

BetterWorld provided an excellent team, led by John Jordan, their General Manager. They created a large and skilled team of individuals with the expertise necessary to handle the job effectively.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

First and foremost, the stability and speed of this new solution has provided our staff with the ability to perform their jobs much more efficiently. The ability to directly contact a help desk to get quick resolution for most issues, has been especially appreciated by staff. Beyond that, the cellular backup for continuous internet services, even with the frequent outages we see here in Florida, has allowed programs to function properly.

How effective was the workflow between your team and theirs?

Working with BetterWorld has been wonderful. They are incredibly responsive. Our biggest problem was with our old vendor and their unwillingness to cooperate with the transition. However, even with that challenge, BetterWorld was patient, but persistent and worked through every challenge and barrier that was put in their path by this old company.

What did you find most impressive about this company?

For me it is the level of expertise that BetterWorld has or has access to that most impresses me. I have quickly come to trust their advise and judgement. I am also grateful to see continuity in the folks we are working with. Sometimes companies have "start up" staff and then pass you off to someone else - which doesn't always work well. BetterWorld has not done that.

Are there any areas for improvement?

The thing that I wish went smoother, was having information available for distribution to our staff about the many changes they would see, or need to know about. We have training systems, and tools that are available to disseminate information, but we could not really use those tools because the content was not as readily available as I would have liked and often we were provided it, or developed it "after the fact".

BACKGROUND

Introduce your business and what you do there.

I’m the executive director at Renaissance Social Services. We are a nonprofit in Chicago that provides mental health services and supportive housing to people who have disabilities including mental health disabilities, physical disabilities, and substance abuse disorders.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BetterWorld Technology LLC?

Originally, the problem we had was that we were a small organization with a couple of different sites around the city with staff providing support to the tenants. We needed to figure out a better way to connect the offices to the different members of our organization.

SOLUTION

What was the scope of their involvement?

As we’ve grown as an organization, they’ve provided a variety of services to help streamline our infrastructure, from that original phone line support to the management of our hardware and software for the staff as well as proper antivirus and firewall protection on our computers and mobile devices.

What is the team composition?

We work primarily with John (General Manager) for all of the work.

How did you come to work with BetterWorld Technology LLC?

I believe I originally found them online, and they stood out both because of their pricing and because of their mission to support nonprofits around the world.

What is the status of this engagement?

We started working with them around July 2012 and are continuing to partner together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with BetterWorld Technology has been one of the best decisions we’ve made in our organization's history. We have established a much more professional reputation because of the public-facing system that they’ve enabled for us, on top of just making our IT significantly easier and more secure for our own team to use. The engagement has been immensely helpful overall.

How did BetterWorld Technology LLC perform from a project management standpoint?

Their communication was good overall. There have been times where our primary contact was busy and the backup didn’t respond right away, but on the whole, they’ve always met our deadlines and never left us hanging for anything significant, so we’ve been more than satisfied.

What did you find most impressive about them?

We’ve appreciated their team’s flexibility and ability to grow with us as we increased the size of our operation. They have been able to meet every need we’ve come to them with over the years, and that has saved us an immeasurable amount of time and money.

Are there any areas they could improve?

Occasional communication issues have come up with other members of their organization, but our primary contact has always been on the ball, so we don’t have any major complaints.

Do you have any advice for potential customers?

Communicating your needs upfront is the single most important thing you can do to make sure you get everything you need from there team.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of The Twelve Inc., a nonprofit organization. We work with foster care and provide mental health services. We also do adoptions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BetterWorld Technology, LLC?

We have offices in different parts of the state of Ohio, as well as an office in Florida. We were using a lot of different companies for phone services. We wanted to move to the Internet and streamline that service with BetterWorld. 

SOLUTION

What was the scope of their involvement?

BetterWorld provides us with IT managed services, including internet and phone services. 

What is the team composition?

John (General Manager) was my main point of contact. 

How did you come to work with BetterWorld Technology, LLC?

Our tech person did some research on providers and recommended we talk to BetterWorld. We did, and it worked out.

How much have you invested with them?

We spend anywhere between $7,000–$12,000 per year. 

What is the status of this engagement?

Our collaboration has been ongoing since January 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

BetterWorld has been really responsive to anything we’ve wanted to do. Whether it’s changing phone messages to adding or subtracting desktop units or phone lines, they’ll do it no problem. Anytime we’ve asked for help or a specific change, they’ve stepped up.

How did BetterWorld Technology, LLC perform from a project management standpoint?

I’ve never had any problems communicating. Any time I reach out to John, whether it’s email or phone call, I always get a quick response.

What did you find most impressive about them?

BetterWorld has been extremely accommodating to our needs.

Are there any areas they could improve?

Nothing really comes to mind.

Do you have any advice for potential customers?

Initiate a discussion with them as soon as you feel a need. As long as you’re upfront and timely, they’ll respond the same. 

BACKGROUND

Please describe your company and your position there.

Renaissance Social Services (RSSI) is changing the lives of individuals and families in Chicago, giving them hope and vision for a new life. By supporting communities and the people who live within them with quality affordable housing, behavioral healthcare, outreach, homeless prevention and compassionate support services we provide the opportunity for stability and wellness.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BetterWorld Technology, LLC?

RSSI needed to implement a cost effective managed services solution.

What were your goals for this project?

Implement a cost-effective remote desktop connection and desktop access securely.

SOLUTION

How did you select this vendor?

BetterWorld's account manager proposed a creative financial solution. 

Describe the project in detail.

Account manager identified areas where their managed services would reduce cost by replacing currant subscriptions. This approach enabled us to consolidate our service providers and offered RSSI additional services. 

What was the team composition?

Being a small organization, the team was compromised by BetterWorlds account manager, support staff and RSSI’s IT Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

BetterWorld Telecom has been a valued partner in providing proactive solutions that support and enable Renaissance Social Services (RSSI) to scale our business needs.  Our account executive proposed creative finance solutions that enabled RSSI to upgrade services without increasing our overhead. 

This enabled RSSI to implement remote desktop support and remoted computer connectivity just in time to deal with the shelter in place implemented restrictions.  Without these solutions, the majority of RSSI employees would not have been able to work remotely.

How effective was the workflow between your team and theirs?

Having a history or working together. The workflow was seamless between the two organizations.  

What did you find most impressive about this company?

Their ability to supply the tools needed to be effective during these challenging times was impressive.

Are there any areas for improvement?

Not at this time.

BACKGROUND

Introduce your business and what you do there.

I’m a partner at Portner & Shure, a law firm serving Maryland, Virginia, D.C., North Carolina, and Kentucky. We specialize in personal injury, auto and truck accidents, workers’ compensation, criminal defense, medical malpractice, and immigration cases.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BetterWorld Technology?

We needed help with IT support for our users and office locations.

SOLUTION

What was the scope of their involvement?

We started working with BetterWorld Technology in January 2024. They provide help desk support and connectivity services at our office locations. The team manages software and network issues.

What is the team composition?

We work with more than 10 teammates from BetterWorld Technology.

How did you come to work with BetterWorld Technology?

We found them through an online search. We chose them because they were close to our geographic location.

What is the status of this engagement?

We started working with them in January 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The response time and responses to issues are poor. For example, one of our attorneys is on her third laptop due to basic performance issues that BetterWorld Technology has been unable to address. They take multiple hours to run diagnostic tests on her device during work hours just to tell her they do not know what the issue is. They’ve told her that she has to call them when she’s having the issues, but she generally ends up playing phone tag with BetterWorld IT support. 
Our staff has become increasingly frustrated with BetterWorld Technology and now prefers not to use them for support. They’d rather Google the issues and try to fix them on their own, which isn’t a good solution for us. 
Luckily, we have a skilled IT person on our team who can handle most items. However, we didn’t hire her to be IT support for our organization, so that’s not a permanent solution either. Overall, our staff isn’t as efficient because of BetterWorld Technology. IT issues take longer to resolve, and our staff doesn’t have as much time to focus on their primary work.

How did BetterWorld Technology perform from a project management standpoint?

They’re slow to respond and aren’t able to assist us effectively.

What did you find most impressive about them?

I haven’t found anything impressive about them.

Are there any areas they could improve?

They could have more IT support agents and more skilled agents. They’re understaffed, and the agents they have aren’t helpful.

Do you have any advice for potential customers?

Don't work with BetterWorld if you want a better world. 

BACKGROUND

Please describe your company and position.

I am the Corporate Controller of Interior Design Firm. 

Describe what your company does in a single sentence.

We're a nationally recognized interior design firm specializing in creating experiential spaces for model homes, clubhouses, hospitality projects, and amenity facilities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterWorld Technology to accomplish?

• IT Solutions
• Server Management

SOLUTION

How did you find BetterWorld Technology?

Referral

Why did you select BetterWorld Technology over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from BetterWorld Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MSP Provider change.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Server mangement switch over was seemless.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was clear on communication, strategic planning, and meticulous organization. Their knowledgeable and detail-oriented approach ensured tasks were executed smoothly with outcomes meet with the highest standards.

What was your primary form of communication with BetterWorld Technology?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team was easy to communicate with and easy to see the great experience with a MSP transitions.

Are there any areas for improvement or something BetterWorld Technology could have done differently?

This was my first MSOP transition and if I had to do it again,  I wouldview BW as the standard in the industry.

BACKGROUND

Please describe your company and position.

I am the President of ClearTone Consulting

Describe what your company does in a single sentence.

Cybersecurity consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterWorld Technology to accomplish?

• Managed Service Provider
• Security service provider
• IT management

SOLUTION

How did you find BetterWorld Technology?

Online Search

Why did you select BetterWorld Technology over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit

How many teammates from BetterWorld Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full service managed services provider managing all aspects of IT for company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

BetterWorld Technology is the best MSP I've come across. They are responsive, responsible, thorough, and transparent. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes.  Always fully transparent and upfront.  Great to work with.

What was your primary form of communication with BetterWorld Technology?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Honesty. 
• Transparency.
• They deliver on what they say they will do.

Are there any areas for improvement or something BetterWorld Technology could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and position.

I am the Executive Director of Entrepreneurs Across Borders

Describe what your company does in a single sentence.

Nonprofit

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterWorld Technology to accomplish?

Support our IT Needs

SOLUTION

How did you find BetterWorld Technology?

Referral

Why did you select BetterWorld Technology over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from BetterWorld Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• New client onboarding
• Email migration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Onboarded us with efficient manner

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've nailed all goals, timelines, and communications.

What was your primary form of communication with BetterWorld Technology?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Melissa the account manager. She's a rockstar 

Are there any areas for improvement or something BetterWorld Technology could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the IT Operations Manager of OMI Industries INC

Describe what your company does in a single sentence.

With over 25 years of expertise, OMI Industries manufactures best-in-class odor eliminating solutions for industrial, commercial, and consumer applications using natural ingredients. The result? Safe, natural, and effective odor removal without the use of harsh chemicals or artificial fragrances.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterWorld Technology to accomplish?

• IT Infrastructure
• Data Security and Retention
• Fast Helpdesk Support
• IT Roadmap and Goals
• IT Project Management

SOLUTION

How did you find BetterWorld Technology?

Online Search

Why did you select BetterWorld Technology over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from BetterWorld Technology were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had many projects that were not moving anywhere before we got Betterworld as our MSP. They are getting us up to speed with cyber security, asset management, and over helpdesk support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Less prone to cyber security attacks, data retention in both our HQ, and plants.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Betterworld has their own project management tool that I used to track how projects were going and if any approvals were needed from me. I always received a phone call or email if something was wrong or if I needed to know immediately.

What was your primary form of communication with BetterWorld Technology?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Betterworld's fast response to tickets and projects set them apart from the rest in terms of MSP companies. I have worked with many MSP companies that fail with deliverables and projects. We have never had a late project thanks to the level of speed BetterWorld Technology provides to our company.

Are there any areas for improvement or something BetterWorld Technology could have done differently?

No