Facet Interactive systemizes success through technology transformation —
Digital Transformation Strategy & Innovation: Assess & Remedy Digital Foundations.
Map Business Processes & Systemize Growth with Technology
Globally distributed team of engineers, automators, and digital strategists.
Open Source-centric in Development: Drupal, Laravel, WordPress, JS, dbt
Facet Interactive systemizes success through technology transformation — leading companies through accelerated analytics, automation, and development. We focus leveraging our global remote culture — pairing onshore talent with near- and off-shore teams in order to empower clients through strategic partnership, managed delivery, and technology transformation.
—Website Design & Development: We build digital media publishing portfolios for big brands, leveraging atomic design, component-driven development, and integrated DevOps for end-to-end website management.
—Web Application Development, Process Engineering: We build integrated applications and process engines to automate work delivery and help companies get more work done with a smaller workforce.
—Drupal, Laravel, WordPress, DevOps, JS Full-Stack Product Development: We support content management systems with integrated best practices and product strategy. ()
—Digital Strategy & Digital Transformation: We provide the backbone for our partners to build data-driven success engines.
—Data Management - DW, DL, BI: We use end-to-end data analytics to set up digital experiments.
—Quantitative Market Research: We qualify, build, and prove revenue streams focused on growth.
—Agile Process Design & Business Process Automation: We hypothesize, spec, and refine processes that teams adopt to build bridges of understanding between companies and customers.
—Boutique Systems Integrator for Customer Acquisition: We blend experience with product design, marketing strategy, and business intelligence to deliver integrated digital strategies.
Bronze Verified
$25,000+
$100 - $149 / hr
10 - 49
Founded 2014
1 Language that we service
English
4 Timezones that we service
PST
Pacific Standard Time (PST)
EST
Eastern Standard Time (EST)
CST
Central Standard Time (CST)
HST
Hawaii Standard Time (HST)
Average Review Rating
4.8
Total Reviews
12
Most Common Project Size
$50,000 to $199,999
Average Referral Rating
4.8
/5
Focus
No data have been added yet...
Locations (1)
840 Apollo Street STE 100El Segundo, CA,
United States90245
Web Dev & Mktg Technology Support for Healthcare Services Co
Featured Review
Custom Software DevelopmentDigital StrategyWeb Development
$200,000 to $999,999
Jan. - June 2022
5.0
Quality
5.0
Schedule
4.5
Cost
4.5
Willing to Refer
5.0
"Facet Interactive brings an unprecedented depth of knowledge."
Sep 11, 2023
Marketing Leader, Healthcare Services Company
Anonymous
Healthcare
5,001-10,000 Employees
Online Review
Verified
Facet Interactive provides web development, website enhancements, custom software development, and integrations for a healthcare services company. The team also offers marketing technology support.
Facet Interactive's work has increased website traffic and site conversions and optimized the client's marketing funnel. The team delivers on time and within or under budget. They provide excellent availability, responsiveness, and adaptability to the client's needs. Their efficiency stands out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Marketing Leader of a medical company
Describe what your company does in a single sentence.
Heathcare services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Facet Interactive to accomplish?
Lead generation public websites
Salesforce sales funnel optimization
SOLUTION
How did you find Facet Interactive?
Referral
Why did you select Facet Interactive over others?
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
Depth of understanding of our business and needs
How many teammates from Facet Interactive were assigned to this project?
Various
Describe the scope of work in detail. Please include a summary of key deliverables.
Facet supports the business through large-scale, strategic website development projects as well as ongoing enhancements that include custom development and integrations. Additionally, Facet performs foundational and strategic sales and marketing technology support through business analysis, setup, configuration, development, automation and optimization for our company.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
For web:
Projects completed on time and on budget.
Increased site traffic.
Increased site conversions.
For sales and marketing technology:
funnel optimization.
Increased conversion rates.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Projects are always completed on time and on- or below budget. The Facet team is always reachable and addresses concerns immediately. Facet is able to pivot when needs or internal resources and contacts change.
What was your primary form of communication with Facet Interactive?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Facet Interactive brings an unprecedented depth of knowledge, and then makes it deeper by taking the time to truly learn the business and platform architecture. Facet has been able to scale up quickly and is able to bring a stable of expert resources very quickly.
Are there any areas for improvement or something Facet Interactive could have done differently?
Web Dev & Mktg Technology Support for Healthcare Services Co
Custom Software DevelopmentDigital StrategyWeb Development
$200,000 to $999,999
Jan. - June 2022
5.0
Quality
5.0
Schedule
4.5
Cost
4.5
Willing to Refer
5.0
"Facet Interactive brings an unprecedented depth of knowledge."
Sep 11, 2023
Marketing Leader, Healthcare Services Company
Anonymous
Healthcare
Miami, Florida
5,001-10,000 Employees
Online Review
Verified
Facet Interactive provides web development, website enhancements, custom software development, and integrations for a healthcare services company. The team also offers marketing technology support.
Facet Interactive's work has increased website traffic and site conversions and optimized the client's marketing funnel. The team delivers on time and within or under budget. They provide excellent availability, responsiveness, and adaptability to the client's needs. Their efficiency stands out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Marketing Leader of a medical company
Describe what your company does in a single sentence.
Heathcare services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Facet Interactive to accomplish?
Lead generation public websites
Salesforce sales funnel optimization
SOLUTION
How did you find Facet Interactive?
Referral
Why did you select Facet Interactive over others?
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
Depth of understanding of our business and needs
How many teammates from Facet Interactive were assigned to this project?
Various
Describe the scope of work in detail. Please include a summary of key deliverables.
Facet supports the business through large-scale, strategic website development projects as well as ongoing enhancements that include custom development and integrations. Additionally, Facet performs foundational and strategic sales and marketing technology support through business analysis, setup, configuration, development, automation and optimization for our company.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
For web:
Projects completed on time and on budget.
Increased site traffic.
Increased site conversions.
For sales and marketing technology:
funnel optimization.
Increased conversion rates.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Projects are always completed on time and on- or below budget. The Facet team is always reachable and addresses concerns immediately. Facet is able to pivot when needs or internal resources and contacts change.
What was your primary form of communication with Facet Interactive?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Facet Interactive brings an unprecedented depth of knowledge, and then makes it deeper by taking the time to truly learn the business and platform architecture. Facet has been able to scale up quickly and is able to bring a stable of expert resources very quickly.
Are there any areas for improvement or something Facet Interactive could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Web App Dev & Drupal Maintenance for Advanced Mobility Firm
Other Application DevelopmentWeb Development
Less than $10,000
May 2021 - Ongoing
4.0
Quality
4.0
Schedule
4.0
Cost
4.0
Willing to Refer
4.0
“They seem to be truly up-to-date when it comes to technology.”
Aug 29, 2023
Marketing Communications Manager, Advanced Mobility Company
Anonymous
Business services
Long Beach, California
51-200 Employees
Phone Interview
Verified
Facet Interactive has developed a URL-shortening web app for an advanced mobility company. They’ve also provided backend development services and currently maintain the client’s Drupal website and its security.
Thanks to Facet Interactive’s work, the web app has met the client’s expectations; it functions well and helps the client save time. The team has been truly responsive. They use emails and phone calls effectively when communicating with the client. They’re also knowledgeable in terms of technology.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the marketing communications manager at an advanced mobility company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Facet Interactive?
I use Facet Interactive to maintain the Drupal backend of our website. They’ve also built a web app for me.
SOLUTION
What was the scope of their involvement?
Facet Interactive handled Drupal backend development tasks and collaborated with the web development team we were using. I didn’t have direct interaction with them during that project.
I currently have them on retainer to maintain the Drupal website and keep it functioning. I don’t interact with them a lot, however — they usually send me an email about what upgrades they’ve done, and that’s essentially all my interaction with them. They’ve done security patches and do whatever needs to get done to keep our server safe. The team has access to our hosting, but they don’t provide it.
Moreover, I’ve once used them to develop a web app for me. It’s a URL-shortening app. I input a URL, and the app shortens it and lets me track how many times it’s been used.
What is the team composition?
I mainly work with Jordan (CTO) and Peter (CEO). Another person has worked on the website, but I don’t have prior interactions with them.
How did you come to work with Facet Interactive?
They were referred to us.
How much have you invested with them?
We’ve spent around $7,500–$10,000 on their services.
What is the status of this engagement?
They started maintaining the website in May 2021, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The web app has been good, but I no longer use it. Nonetheless, it did exactly what it was supposed to do and helped me save time.
How did Facet Interactive perform from a project management standpoint?
Facet Interactive’s project management is generally good. We often communicate via email. I sometimes call them when I need clarification. I mainly talk to Peter, but Jordan has also been great. They’re responsive whether I use phone calls or emails.
What did you find most impressive about them?
They’re great at understanding technology. Since I don’t know all the latest updates in technology, they explain things to me. That’s truly helpful. Overall, they seem to be truly up-to-date when it comes to technology. They’re also responsive and knowledgeable.
Are there any areas they could improve?
Sometimes, it takes longer for them to get back to me. However, they’re a smaller company, so I understand that they’re wearing many hats.
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.0
NPS
Custom Software Development for Credit Solutions Company
"Facet is more than just an IT consultant, they're an important part of our executive team."
Jul 18, 2023
CEO, Credit Solutions Company
Anonymous
Business services
Naples, Florida
1-10 Employees
Online Review
Verified
Facet Interactive provides ongoing custom software development services for a credit solutions company. The team provides full stack development, robotics process automation, API integration, and AWS migration.
Thanks to Facet Interactive's efforts, the platform has been able to receive industry awards for its financial inclusions and capabilities. The team is highly communicative, and internal stakeholders are particularly impressed with the vendor's vast technical expertise.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of a business services company
Describe what your company does in a single sentence.
We connect credit-challenged consumers with nonprofit counselors who help them attain credit well-being for life.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Facet Interactive to accomplish?
Manage offshore full stack developers
Help develop digital integrated experiences for connectors and counselors
SOLUTION
How did you find Facet Interactive?
Referral
Why did you select Facet Interactive over others?
Referred to me
Company values aligned
How many teammates from Facet Interactive were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Gain an understanding of mortgage lending process
Manage a team of offshore developers
Leverage robotic process automation and APIs for third-party integrations
Migrate platform to AWS
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We have received industry awards for our platform’s financial inclusion We have achieved ability to scale connector and counselor onboarding We have reduced the cost and complexity of onboarding new partners We have been able to own our customer mobile experience versus outsourcing that to a third party. We can easily size and scope new work and forecast effectively.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Good communication via tools such as Slack, Jira, and FreshDesk that help keep all parties abreast of project process and tickets. Regular checkin with our testing and Product teams. Willingness to address offshore delays proactively and negotiate reasonable accommodations for all parties. Flexible with respect to cash flow and budget constraints.
What was your primary form of communication with Facet Interactive?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Facet is more than just an IT consultant, they're an important part of our executive team and add value to marketing, operations and business development.
Are there any areas for improvement or something Facet Interactive could have done differently?
There's nothing they need to improve on.
RATINGS
4.5
"We are 18 months in to a productive relationship- that says a lot."
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Drupal Web Development for Car Care News Service Website
Web Development
$10,000 to $49,999
Mar. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“Their ability to identify an issue before I’m aware it exists makes them a great asset.”
Oct 23, 2018
Owner, Car Care News Service
Robert Zimmerman
Advertising & marketing
Toledo, Ohio
1-10 Employees
Phone Interview
Verified
Facet Interactive provided troubleshooting and Drupal development services for an issue-ridden platform. They updated the software, added security barriers, and currently maintain the site.
The newly updated site has gained overall traffic, resulting in more downloads and active, daily users. The Facet Interactive team has provided valuable insight throughout the project. Despite a slower start to the project, they’ve been quick to find solutions and implement changes.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the owner of Car Care News Service. We are a provider of copyright-free content about automotive maintenance and repair.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Facet Interactive?
Initially, my website went down and I was experiencing Drupal issues, so I needed help identifying the problem. From there, I brought them on board to update the software and implement their solutions.
SOLUTION
What was the scope of their involvement?
Their involvement began with troubleshooting our website. After hearing their diagnosis and recommendations, we hired them to fix the site. They updated our software and implemented a new security system, which included changing the site’s protocols as a preventative measure. Additionally, they integrated a new feature for reporting analytics.
Their team provides maintenance for the platform, and we’re planning on redeveloping the entire site in the future.
What is the team composition?
I primarily work with Peter (CEO, Facet Interactive), Jordan (Drupal Architect, Facet Interactive), and another teammate who helps with solutions and maintenance.
How did you come to work with Facet Interactive?
I reached out to Facet Interactive after getting referred by one of my clients.
How much have you invested with them?
So far, I've spent around $25,000 on this project.
What is the status of this engagement?
We started working together in March 2017, and they continue to provide site maintenance.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Since implementing Facet Interactive’s recommendations, we’ve seen a significant increase in site visits, content downloads, and users of our materials. The site has over 13,000 active users and between 250–350 media outlets accessing the content daily. The platform is faster, more secure, and receives higher traffic.
Additionally, my understanding of the website has grown, so my users and potential sponsors can have more confidence in the company.
How did Facet Interactive perform from a project management standpoint?
Their team sets up videos conferences with me, so although we’re in different locations, it feels like we’re getting the face-to-face interaction I need. We often have hour-long phone calls to discuss their approach and progress–they’re very communicative.
What did you find most impressive about them?
Their ability to identify an issue before I’m aware it exists makes them a great asset. Their team keeps me up-to-date on the latest trends, which makes me more valuable to my clients. As a team, they’re proactive, insightful, and provoke creativity in every project.
Are there any areas they could improve?
It could have been more beneficial for my budget if I had to spend less time establishing my needs and industry in the beginning. Although it was helpful, I ended up running on a tight budget because of the time spent educating their team on my marketplace. It could have been better, in the long-term, if they had immediately worked on solving the issue.
RATINGS
5.0
"They're flexible and vigilant."
Quality
5.0
Service & Deliverables
"Everything delivered has been high quality work; I have no complaints."
Schedule
5.0
On time / deadlines
"They never let me down–they even met some deadlines I didn't expect them to."
Cost
5.0
Value / within estimates
"Although the budget became tight at the start, I'm pleased with their price."
Willing to Refer
5.0
NPS
"I've already referred them.
Custom Software Dev for Risk Management Company
Custom Software Development
$50,000 to $199,999
Jan. 2017 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
4.0
Willing to Refer
5.0
"Their ability to identify the problems within our system and respond quickly is commendable."
Facet Interactive is rewriting and refactoring the code for a proprietary information management system. A key feature is sending automatically-generated emails.
The system's ability to send automatic emails to clients has improved dramatically since the engagement began. Facet Interactive's understanding of digital technologies helps them respond quickly to any inquiries or technical concerns that arise. They also offer useful tactical advice.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m VP of operations at Paladin Risk Management. We provide risk management services for construction companies and their insurance brokers.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Facet Interactive?
We created our own enterprise data management system when the company started. Our needs have changed as the years have passed. The amount of data we process has continued to grow, which has stretched its information management capacity. We realized about a year and a half ago that we needed help fixing it.
SOLUTION
What was the scope of their involvement?
Facet Interactive systematically reviewed our entire system. They're currently working with us to rewrite and refactor the code. They’re also enhancing our system so that it continues to grow with our needs. It serves as our proprietary information management system. It’s the tool we use to conduct our business internally, and our clients have access to it as well.
One key functionality they’ve worked on is the system’s ability to generate and send automatic emails to clients. There were issues with our clients receiving the emails, which was related to the code not being written properly for the number of projects. They're giving us more bandwidth and flexibility in the system to grow.
What is the team composition?
We work with several members of their team. We primarily work with two of their digital analysts, and they are using several offshore people for our project as well.
How did you come to work with Facet Interactive?
I think that our old programmer referred them, but that decision predates me.
How much have you invested with them?
We’ve spent $148,000 this year.
What is the status of this engagement?
I joined the project after it was already underway, but I believe it started mid-2017. The engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our clients are now regularly getting automatically-generated emails from the improved system. That’s the most tangible result of the work that they’re doing to retrofit and rebuild our system, so that it functions properly for the size and amount of information.
How did Facet Interactive perform from a project management standpoint?
They are really thorough in terms of communication. We have a weekly stand-up call with everyone who’s working on the project. They use an account management system that allows us to go in and check the status of our tickets. I can see an estimation of how many hours each part of the project is going to take and what level of priority it’s been assigned. They lay everything out in a clear manner so that I understand each step of our processes.
What did you find most impressive about them?
They’re good at predicting the next area of revision or restructuring needed for our system. They can tell which areas need support. Their ability to identify the problems within our system and respond quickly is commendable.
Are there any areas they could improve?
It sometimes feels like the projects take more time than they should. However, usually, any delay is due to them being so thorough. It also requires extensive testing anytime they make modifications to our system.
Any advice for potential customers?
It depends on what somebody needs in terms of specific projects. I appreciate their ability to communicate complicated concepts in terms that somebody without a technical background can understand.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Digital Marketing Strategy for Global Delivery Partner
Digital Strategy
$10,000 to $49,999
Apr. 2014 - Jan. 2016
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
“They’re process-oriented and use technology to enhance their deliverables.”
Sep 4, 2018
Chief Success Officer, Axelerant Technologies
Michael Cannon
IT Services
Portland, Maine
51-200 Employees
Phone Interview
Verified
Facet Interactive designed, developed, and implemented an effective digital marketing strategy. Their efforts included redesigning a website, reviewing analytics, and producing scheduled web content.
Facet Interactive utilized sound marketing principles to sculpt a unique brand identity that drives lead generation. The revitalized website steadily doubled web traffic and enticed valuable clients. They’re trustworthy partners that develop processes to benefit all parties involved.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the chief success officer of Axelerant. We’re a delivery partner for agencies and enterprises regarding software development, quality assurance, and other IT-related services.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Facet Interactive?
We hired them to aid our marketing strategy efforts by developing a more approachable brand identity.
SOLUTION
What was the scope of their involvement?
Facet Interactive developed a digital marketing strategy to better position our company towards software development firms and mid-sized marketing agencies. This included defining and executing a marketing plan. To do this, they redesigned some fundamental elements of our existing website and shaped the company’s new identity. Once the significant developments were complete, they helped us schedule future content releases and frequently reviewed analytics to refine our marketing strategy further. They also helped establish our brand guidelines and storytelling.
What is the team composition?
Jordan (CTO, Facet Interactive) and Peter (CEO, Facet Interactive) were our primary points of contact. They did a lot of the work themselves, but also allocated a designer and a content specialist to assist with various aspects of the project.
How did you come to work with Facet Interactive?
Jordan was the product owner for one of our clients. We collaborated with him on a project and enjoyed the experience. After developing a mutual trust with his team, he communicated to us that their expertise includes marketing. We considered several companies but ultimately chose Facet Interactive.
How much have you invested with them?
We spent between $25,000 and $50,000.
What is the status of this engagement?
This project took place from April 2014–2016. However, we still check in with them each month to discuss strategy execution.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Within a month of the new website’s launch, we experienced a 20% increase in business. This growth would continue each month for the following six months. Furthermore, the site’s overall traffic doubled over the past two years. These stats are impressive, but it’s more important to increase conversions from clients that meet our ideal customer profile. After a few months of working with Facet Interactive, we were pulling in 1–3 extremely viable leads each week.
How did Facet Interactive perform from a project management standpoint?
We both use Jira for project management tasks and have linked a communication tool between the two systems to keep them synced up with each other. We engaged in daily standups and utilized a scrum methodology to identify deliverables within each given work cycle.
What did you find most impressive about them?
They’re process-oriented and use technology to enhance their deliverables. While recognizing that marketing is a creative endeavor, they apply known principles to replicate success. They’re the kind of partners that we can grow with and I admire their ability to provide mutually beneficial results.
RATINGS
5.0
"We wish we had a similar relationship with our other clients and partners."
Quality
5.0
Service & Deliverables
"We started getting the brand recognition we were looking for."
Schedule
4.5
On time / deadlines
"They didn’t always adhere to the agreed upon schedule."
Cost
5.0
Value / within estimates
"They aren’t the cheapest firm available, but they’re worth the money we spent."
Willing to Refer
5.0
NPS
Adwords & SEO for Drupal Support Firm
Pay Per ClickSearch Engine Optimization
$50,000 to $199,999
Jan. 2016 - Jan. 2017
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their project management goes beyond overseeing or maintaining the project; they want to be involved in the details."
Aug 23, 2018
Director of Digital Services, Drupal Connect
Anonymous
IT Services
Austin, Texas
11-50 Employees
Phone Interview
Verified
Facet Interactive assisted with an AdWords campaign and website rebranding through social media marketing and by creating and applying design concepts.
The communicative team made a noticeable effort to be involved in the project and make all interactions personable. Their campaigns have resulted in increased sales and higher search ratings.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I am the digital director and a project manager for a large portion of projects at Drupal Connect. We are mainly a Drupal website development and support firm, but we also provide our services for similar sites like Ruby, Magento, and WordPress.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Facet Interactive?
We needed help with our AdWords campaign and some website rebranding.
SOLUTION
What was the scope of their involvement?
Throughout both the AdWords and rebranding campaigns, Facet Interactive provided an outside perspective, created and implemented design concepts, and boosted sales initiatives. Additionally, they helped with social media marketing through blog development and content management.
What is the team composition?
We worked most directly with the CEO.
How did you come to work with Facet Interactive?
I’m not positive, but I believe it was through word of mouth.
How much have you invested with them?
We’ve spent about $120,000.
What is the status of this engagement?
We began working together in 2016 and the AdWords campaign finished about a year later in 2017. They still provide some services, like SEO. We also reach out to them sometimes when we have questions for our own clients.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Both the AdWords and SEO campaigns have dramatically increased our sales and search ranking.
How did Facet Interactive perform from a project management standpoint?
We mostly communicated through Slack or Zoom. However, they’re very flexible and would be able to use different online communication tools. We would also have phone calls or video conferences. They are very communicative and personable. Their project management goes beyond overseeing or maintaining the project; they want to be involved in the details.
What did you find most impressive about them?
Facet Interactive is very well organized and has an established workflow, which makes them easy to work with. We never had to ask them to do something twice. They make and maintain connections through video conferences, and have attended several Drupal conferences. They’re easy to get ahold of and meet with in person.
Do you have any advice for potential customers?
Have established business goals going into the project. If you’re able to clearly communicate your requirements, Facet Interactive can quickly create a realistic roadmap to help you achieve your objectives.
RATINGS
5.0
"The project as a whole went smoothly, and we still maintain a good relationship with them."
Quality
5.0
Service & Deliverables
"They were able to take our initiative and deliver positive results."
Schedule
5.0
On time / deadlines
"They give realistic estimates and timelines, which they stick to, and have a clear calendar that enabled us to easily set up meetings."
Cost
5.0
Value / within estimates
"We considered their hourly rate to be pretty high, however we saw a wonderful ROI."
Willing to Refer
5.0
NPS
"They are personable and responsive. I would definitely recommend them to people.
IT Support for Nonprofit Organization
Custom Software DevelopmentIT Managed Services
Less than $10,000
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Great customer service on their end."
Nov 29, 2023
Director, Nonprofit Organization
Anonymous
Non-profit
Parkland, Florida
1-10 Employees
Online Review
Verified
A nonprofit organization has hired Facet Interactive for IT support for their platform.
Facet Interactive has provided complete IT support with great customer service. Facet Interactive is responsive to the client's inquiries and leads a communicative process. The client also praises the team's quick turnaround times.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of a non-profit company
Describe what your company does in a single sentence.
Non profit organization that provides financial literacy to consumers.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Facet Interactive to accomplish?
IT Support
SOLUTION
How did you find Facet Interactive?
Referral
Why did you select Facet Interactive over others?
Referred to me
Describe the scope of work in detail. Please include a summary of key deliverables.
Facet has provided IT Support for our platform.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Complete IT Support, great customer service on their end, quick to respond to any issues, questions.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Very responsive, communicative when needed.
What was your primary form of communication with Facet Interactive?
Virtual Meeting
What did you find most impressive or unique about this company?
Quick turnaround.
Are there any areas for improvement or something Facet Interactive could have done differently?
NA
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services for Financial Advisory Firm
CRM Consulting and SIIT Managed ServicesWeb Development
$50,000 to $199,999
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their team is the best — deliveries are on time, and they're extremely responsive to our inquiries and requests."
Nov 15, 2023
President, Willis Consulting
Patrick Kelly
Financial services
Scottsdale, Arizona
11-50 Employees
Online Review
Verified
Facet Interactive provides managed IT services for a financial advisory firm. The team handles all of the client's IT needs, ranging from software and hardware maintenance to web development and hosting.
Since working with Facet Interactive, the client has seen improvements in terms of productivity, web traffic, and revenue. The team creates a seamless workflow through their timely deliveries and prompt customer support. They're also genuinely dedicated to ensuring a successful outcome.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the President of Willis Consulting
Describe what your company does in a single sentence.
Financial Advisor Recruiting
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Facet Interactive to accomplish?
IT Consultant
Build Website
SOLUTION
How did you find Facet Interactive?
Referral
Why did you select Facet Interactive over others?
High ratings
Close to my geographic location
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from Facet Interactive were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We have turned our entire IT department over to Facet Interactive. Facet Interactive does everything for us. Software, hardware, Web development , web hosting and sales automation.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Increase productivity of our recruiting team.
Increased web traffic.
4 straight years of revenue growth
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their team is the best — deliveries are on time, and they're extremely responsive to our inquiries and requests.
What was your primary form of communication with Facet Interactive?
In-Person Meeting
Virtual Meeting
What did you find most impressive or unique about this company?
The team at Facet Interactive want to see us succeed. They care and our success and it shows.
Are there any areas for improvement or something Facet Interactive could have done differently?
None; They delivered more than we ever imagined.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Website Development for Electronic Chemical Manufacturer
Custom Software DevelopmentWeb Development
Confidential
Apr. - Sep. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
4.5
"They delivered a site that set the benchmark for visuals and usability in the rest of the organization."
Sep 1, 2023
Business Partner Dir, MacDermid Alpha Electronics Solutions
Alan Gardner
Chemicals & Biotechnology
Waterbury, Connecticut
5,001-10,000 Employees
Online Review
Verified
Facet Interactive developed a website for an electronic chemical manufacturer's automotive end-use market. They enabled access to supporting multimedia assets and built landing pages for ADAS, EV, and interior.
Facet Interactive delivered a site with impressive visuals and usability. Their team managed the project efficiently, providing a clear guide on ongoing and completed items. They also had weekly sprint calls and in-depth project meetings. Moreover, the client felt the vendor was part of their team.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Business Partners - Director of MacDermid Alpha Electronics solutions
Describe what your company does in a single sentence.
Specialty chemicals for the electronics manufacturing supply chain
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Facet Interactive to accomplish?
Develop a website for a specific (automotive) end-use market
SOLUTION
How did you find Facet Interactive?
Referral
Why did you select Facet Interactive over others?
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from Facet Interactive were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Site which had specific landing pages for advanced driver assistance systems (ADAS), electronic vehicles (EV), Interior and lightweighting landing pages. Site was developed with the user journey in mind and the ability to access supporting assets and multimedia during this journey.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
They delivered a site that set the benchmark for visuals and usability in the rest of the organization.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management was excellent, with a clear guide on WIP and completed items. We had a weekly sprint call and additional in-depth project meetings as applicable.
What was your primary form of communication with Facet Interactive?
Virtual Meeting
What did you find most impressive or unique about this company?
Good cultural fit. They felt part of the team.
Are there any areas for improvement or something Facet Interactive could have done differently?
Yes. We had to learn and adapt to the JIRA methodology.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
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