Name: Centerpoint IT
Address: 11285 Elkins Road, Building E, Roswell, United States, GA, 30076, US
Telephone: 4047810200
Price range: $150 - $199
Rating: 5.0

making IT simple

Centerpoint IT is an Atlanta IT services and IT support company. When you partner with Centerpoint IT as your trusted IT company in Atlanta and the Southeast, you'll be part of North Georgia's leading technology services experience. Centerpoint IT provides, managed IT services, Microsoft Office 365 and Microsoft Cloud services, cyber security, IT consulting, data backup services, data recovery, file recovery, ransomware solutions, firewall management, network security, business telephone services (top Allworx company in Atlanta) and so much more. Engage with Atlanta's most trusted name in IT services today.

Min project size
$1,000+
Hourly rate
$150 - $199 / hr
Employees
10 - 49
Locations
Roswell, GA
Year founded
Founded 2006
Languages
Timezones

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.6 /5

What Clients Have Said

Centerpoint IT offers competitive pricing with significant value. A client reported a $100,000 investment for ongoing IT support, indicating robust service. They consistently deliver on time and within budget, showcasing excellent responsiveness and customer service.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 2 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

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Centerpoint IT Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 4.6
Willing to Refer 5.0

Top Mentions

Review Highlights

Excellent Customer Service

Centerpoint IT's customer service is frequently described as impressive. Clients appreciate the team's responsiveness, friendliness, and professionalism in addressing issues quickly.
Proactive and Responsive Team

Clients commend the proactive nature of Centerpoint IT's team, particularly their quick responses to service calls and support tickets, ensuring minimal downtime and smooth operations.
Transparent Communication

Centerpoint IT is noted for their transparency, especially when encountering tasks outside their scope. This honesty helps in building trust and avoiding wasted resources.
Specialized Expertise

Centerpoint IT demonstrates expertise in specific areas such as Microsoft Exchange, VOIP systems, and network security, making them a reliable partner for specialized IT needs.
High Client Satisfaction

Overall, clients express high satisfaction with Centerpoint IT's services, with no significant areas for improvement mentioned. The company is highly recommended by its clients.

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Centerpoint IT Reviews

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Cloud Consulting & SI IT Managed Services
$50,000 to $199,999
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Centerpoint IT's customer service skills distinguish them."

Mar 1, 2024

Director of IT, Profile Plan

Christopher Albrecht

Other industries
Sioux Falls, South Dakota
201-500 Employees
Phone Interview
Verified

Centerpoint IT provides managed IT and cloud consulting services for a weight loss organization. The team provides Microsoft Azure and Microsoft 365 assistance and technical support using NinjaOne.

Centerpoint IT provides excellent customer service and has helped the client save $3,000 in three months by downsizing and cleaning their Microsoft Azure server. The team is nice and delivers work on time, responding quickly to support tickets and communicating via email and Microsoft Teams.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the director of IT of a weight loss and healthy lifestyle organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Centerpoint IT?

We needed Microsoft Azure assistance and other IT support. We used to have a bigger team and since we downgraded, Centerpoint IT supports us to have a more robust team.

SOLUTION

What was the scope of their involvement?

Centerpoint IT provides off-site managed IT services. The team offers Microsoft Azure assistance and Microsoft 365 support. I contact Centerpoint IT whenever I have issues with Microsoft Azure. The team has helped us with backend network configuration for our Microsoft Azure service to work. Centerpoint IT has reviewed our Microsoft Azure environment and pointed out things we don't require, downsizing and cleaning our server.

The team also monitors our computers using NinjaOne, an application that allows the monitoring of different equipment since we have stores across the country. Centerpoint IT ensures our computers have the required Microsoft Windows, validates encrypted data using BitLocker, and updates HIPAA compliance. The team also provides troubleshooting and tutorials via NinjaOne.

Additionally, we recently acquired a company, and Centerpoint IT supports us in incorporating them into our profile systems and merging our companies.

What is the team composition?

We mostly work with Sanjay (Senior Cloud Engineer) and Tyler (Chief Security Officer). I also work with Centerpoint IT's president.

How did you come to work with Centerpoint IT?

I contacted Centerpoint IT through a referral.
How much have you invested with them?

We've spent close to $100,000 on this project.

What is the status of this engagement?

We started working with Centerpoint IT in January 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our network uptime is always on the ball. We had an issue with GoDaddy one weekend, and our site went down. Centerpoint IT was gracious enough to fix it. We have a good working relationship, and Centerpoint IT delivers good quality work. The team takes the time to ensure they're providing the best service and product.

If there's something Centerpoint IT doesn't know how to do, they're transparent and tell me it's not on their scope. This happened to me once when I asked about Salesforce, and I appreciated Centerpoint IT telling me it wasn't in their services and not wasting my time and money. Centerpoint IT has been instrumental in helping us downsize and have cost savings in Microsoft Azure. We've saved over $3,000 in three months.

How did Centerpoint IT perform from a project management standpoint?

Centerpoint IT is very diligent about time. The team meets deadlines and stays within budget. We communicate via email and Microsoft Teams. Centerpoint IT is very responsive and resolves things quickly when we've had issues with GoDaddy. The team responds quickly to support tickets.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Tyler and Sanjay are great to work with. They're friendly and answer all our questions. If they don't have an answer, they investigate it for me. We have certain hours allocated monthly, and if Centerpoint IT doesn't know something, they won't charge me extra for that work.

What did you find most impressive about them?

Centerpoint IT's customer service skills distinguish them. I've worked with other service providers that were rude and disrespectful. Centerpoint IT's team is always spot-on and as nice as they can be — their business model and knowledge base is vast.

Are there any areas they could improve?

I can't think of anything for Centerpoint IT to improve.

Do you have any advice for future clients of theirs?

I suggest being forthcoming with Centerpoint IT and providing as much information as you can. The more information you provide to the team, the quicker and easier it will be for them to help you.

RATINGS

5.0

IT Managed Services
Unspecified
Feb. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"I highly recommend working with them."

Feb 21, 2024

Office Manager, Galloway Dermatologic Surgery, Galloway Dermatologic Surgery

Cindy McGuire

Medical
Alpharetta, Georgia
Phone Interview
Verified

A medical practice has hired Centerpoint IT for IT services. The team takes care of the client's IT needs based on their requirements.

The client is delighted with Centerpoint IT's work, which keeps everything functioning well. Centerpoint IT's team is timely and delivers within budget. The client also praises the team's responsiveness to their issues.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the office manager of Galloway Dermatologic Surgery Center, a medical practice.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Centerpoint IT?

We needed help with our IT issues.

SOLUTION

What was the scope of their involvement?

Centerpoint IT provides on-site managed IT services. To jumpstart the process, we’ve given them a list of what our startup company is looking for IT-wise.

What was the team composition?

We’ve worked with three members of Centerpoint IT’s team, including Casey (IT Engineer).

What is the status of this engagement?

We started working together in February 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Centerpoint IT has been providing great work, and everything is functioning well.

How did Centerpoint IT perform from a project management standpoint?

Centerpoint IT has delivered everything on time and within budget.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Casey has always been a great help to us.

What did you find most impressive about them?

Centerpoint IT's team is very responsive; when I have a problem and put in a service call, they immediately call me back and take care of the issue right away.

Are there any areas they could improve?

I don't think there's anything they can improve on.

Do you have any advice for potential customers?

Centerpoint IT is a good company, so I highly recommend working with them.

RATINGS

5.0

Cybersecurity IT Managed Services IT Staff Augmentation
Confidential
Apr. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“Centerpoint IT excelled in many aspects of their service.”

Apr 19, 2024

Operations Manager, Teach2Give

Baraka Caleb Kellah

Other industries
Nyeri, Kenya
11-50 Employees
Online Review

Centerpoint IT has provided managed IT services for a nonprofit. The team assists in setting up and maintaining the client’s computers, troubleshooting issues, and installing software.

The client is happy with Centerpoint IT’s work. Thanks to them, the client has seen a reduction in downtimes, savings in terms of cost, and positive feedback from users. The team has managed the project well and delivered tasks on time. Overall, the partnership has been successful.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Teach2Give

Describe what your company does in a single sentence.

we are a non-profit organization dedicated to addressing the attachment problem in the Mount Kenya region. We aim to empower individuals through education, provide opportunities, and spark positive community change. We strive to facilitate graduation and work permits, offer real-world training for gainful employment, and provide individualized mentorship to support career and personal development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Centerpoint IT to accomplish?

Assist in Setup And maintenance of Computers

SOLUTION

How did you find Centerpoint IT?

Referral

Why did you select Centerpoint IT over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from Centerpoint IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for Centerpoint IT in setting up new computers and troubleshooting software problems would typically involve several key tasks and deliverables: Initial Assessment: This phase involves assessing the current IT infrastructure, including hardware and software components, to identify any potential issues or areas for improvement. Procurement and Setup: Centerpoint IT would be responsible for procuring the necessary hardware and software components based on the organization's requirements and preferences. This includes setting up new computers, installing operating systems, configuring network settings, and ensuring all hardware components are functioning correctly. Software Installation and Configuration: Centerpoint IT would install and configure essential software applications required for the organization's operations. This may include office productivity suites, specialized software for specific tasks, security software, and any other applications deemed necessary. Network Setup and Security: Ensuring that the organization's network infrastructure is properly set up and secured is crucial. Centerpoint IT would configure routers, switches, firewalls, and other network devices to establish a secure and reliable network environment. User Training and Support: Providing training to users on how to use the new computers and software efficiently is essential for maximizing productivity. Centerpoint IT may conduct training sessions or provide user manuals and documentation to assist users in familiarizing themselves with the new systems. Troubleshooting and Support: After the initial setup, Centerpoint IT would continue to provide ongoing support to address any software problems or technical issues that may arise. This includes troubleshooting software errors, resolving connectivity issues, and providing technical assistance to users as needed. Key Deliverables: Fully configured and functional new computers. Installed and configured software applications. Secure and reliable network infrastructure. User training materials or sessions. Ongoing technical support and troubleshooting services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes from the project with Centerpoint IT can be assessed based on specific criteria and key performance indicators (KPIs) related to the scope of work. Some measurable outcomes that demonstrate progress or success include: Hardware and Software Functionality: The successful setup and functionality of new computers and software applications can be measured by assessing factors such as system uptime, performance benchmarks, and user satisfaction surveys. Reduction in Downtime: A decrease in system downtime due to hardware or software issues indicates improved reliability and efficiency. Measuring the reduction in downtime can provide tangible evidence of the project's success in addressing technical issues promptly. Increased Productivity: Improved productivity among employees can be measured by tracking metrics such as task completion rates, response times to customer inquiries, and overall workflow efficiency. Any significant improvements in these metrics can be attributed to the successful implementation of the IT project. User Satisfaction: Conducting surveys or feedback sessions with end-users to gauge their satisfaction with the new computers and software can provide valuable insights into the project's success. Positive feedback and high satisfaction scores indicate that the IT solutions meet the users' needs and expectations effectively. Security Enhancements: If the project involved implementing security measures to protect the organization's IT infrastructure, measurable outcomes may include a reduction in security incidents, compliance with industry standards and regulations, and successful implementation of security protocols. Cost Savings: Assessing the project's impact on the organization's budget can provide measurable outcomes. This includes comparing the initial project costs to any savings achieved through increased efficiency, reduced downtime, and optimized resource utilization. Training Effectiveness: If user training was provided as part of the project, its effectiveness can be measured by evaluating factors such as user competency levels, adoption rates of new software features, and the ability of employees to troubleshoot minor technical issues independently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Centerpoint IT's project management was characterized by their delivery of items on time and their responsiveness to our needs. They consistently met deadlines for key deliverables and promptly addressed any issues or concerns we raised. Their ability to adhere to timelines and promptly resolve problems demonstrated effective project management and a commitment to meeting client needs.

What was your primary form of communication with Centerpoint IT?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

One commendable attribute of Centerpoint IT that stood out was their exceptional responsiveness and dedication to meeting our needs. They consistently demonstrated a proactive approach to communication, promptly addressing any inquiries or concerns we had throughout the project. Additionally, their ability to deliver items on time and their commitment to resolving issues quickly showcased their reliability and professionalism. Overall, Centerpoint IT's focus on client satisfaction and their ability to deliver high-quality results within agreed-upon timelines were particularly impressive and unique aspects of their service.

Are there any areas for improvement or something Centerpoint IT could have done differently?

While Centerpoint IT excelled in many aspects of their service, there's always room for enhancement and exploration of new approaches. One potential area for improvement could be further enhancing their proactive communication practices. For instance, introducing regular progress updates or implementing a dedicated client portal could enhance transparency and keep stakeholders informed throughout the project lifecycle. Additionally, exploring innovative solutions to streamline project management processes or offering additional training resources for end-users could further enhance the overall client experience. By continuously seeking opportunities for improvement and innovation, Centerpoint IT can further distinguish themselves as a leader in their field.

RATINGS

5.0

Cybersecurity IT Managed Services
Confidential
July 2018 - Mar. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"Their responsiveness to resolving issues was impressive."

Mar 8, 2024

VP of Finance, Surgical Supplies Company

Anonymous

Consumer products & services
Marietta, Georgia
51-200 Employees
Online Review
Verified

A surgical supplies company hired Centerpoint IT to provide infrastructure security and protection services. The team implemented and managed the client's Microsoft Exchange and VOIP telephone system.

The client was happy with Centerpoint IT's work. They successfully completed the project on time as they prepared and followed the implementation schedule. The team communicated via in-person meetings, emails, and messages. Their responsiveness to solve any arousing issues was remarkable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Vice President of Finance of a surgical supplies company

Describe what your company does in a single sentence.

Surgical Appliance and Supplies Manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Centerpoint IT to accomplish?

Infrastructure security and protection
Microsoft Exchange implementation and management
VOIP telephone system

SOLUTION

How did you find Centerpoint IT?

Referral

Why did you select Centerpoint IT over others?

Referred to me

How many teammates from Centerpoint IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing computer security and protection
Microsoft Exchange implementation and management
VOIP telephone system implementation and support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project successfully completed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Prepared and followed implementation scheduled. Yes, items were delivered on time.

What was your primary form of communication with Centerpoint IT?

In-Person Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness to resolving issues was impressive.

Are there any areas for improvement or something Centerpoint IT could have done differently?

None.

RATINGS

5.0

Showing 1-4 of 4 Reviews

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Verified Client Reviews: 3

Overall Review Rating: 5

Source: Clutch

Last Updated: February 14, 2025

Business Entity

Business Entity Name	Centerpoint IT, Inc.
Source	Georgia Corporations Division
Jurisdiction of Formation	Georgia
Date of Formation	January 29, 2002
Status	Active
Last Updated	November 1, 2023
ID	0204663

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	January 1, 2022

Learn More About The Clutch Verification Process

Locations (3)

11285 Elkins Road, Building E Roswell, GA, United States 30076

10 - 15

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Centerpoint IT

making IT simple

1 Language that we service

1 Timezone that we service

3 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Centerpoint IT Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Excellent Customer Service

Proactive and Responsive Team

Transparent Communication

Specialized Expertise

High Client Satisfaction

Reviews mentioning:

Centerpoint IT Reviews

Cloud Consulting & Managed IT Services for Weight Loss Org

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Services for Medical Practice

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services Nonprofit

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Security & System Implementations for Surgical Supplies Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (3)

Contact

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