VirtuWorks runs IT and cybersecurity for organizations that can't afford downtime or a failed audit. We started in Miami in 1994 as G.I.S., Inc., a two-person DSL provider, grew into managing our clients' technology, and have operated as VirtuWorks since 2010. More than 500 organizations have relied on us, and about a quarter of our current clients have been with us for over a decade.
What you get:
A 24/7/365 helpdesk staffed by US-based engineers on our own payroll, with a one-hour response for urgent issues under a published SLA.
A 24/7 security operations center run by our own certified analysts, not outsourced, providing managed detection and response on Microsoft Defender XDR.
Microsoft 365 and Azure management from a Microsoft Tier 1 Cloud Solution Provider, including licensing, tenant hardening, Secure Score improvement, migrations, and Copilot readiness.
Backup and disaster recovery as a Veeam Cloud & Service Provider.
Compliance support for SOC 2, HIPAA, GLBA, NIST and CMMC, including audit evidence and client and cyber-insurance questionnaires completed for you.
How we work: fully managed IT, or co-managed alongside your internal IT team. Per-user monthly pricing, published on our website. No long-term contracts; either party can cancel with 60 days' written notice. Onboarding averages about 60 days.
Why clients choose us: ISO 27001, ISO 20000 and ISO 9001 certification, audited every year by NSF ISR. A team of 30 engineers plus 10 developers who build our own management platform. Roughly 6,000 endpoints under management, with security tooling on every one.
We work best with Microsoft 365-based firms in regulated industries: law firms, accounting practices, healthcare, real estate, property management, construction, and financial services. On site across South Florida, and remote nationwide.
IT Managed ServicesCybersecurityHelp deskCloud SecurityManaged Software Application & SolutionsHardwareNetwork SecuritySecurity
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
$150 - $199
/hr
Rating for cost
4.9
/5
What Clients Have Said
Virtuworks is recognized for providing good value for the cost, with clients noting that their pricing fits budgets while delivering strong IT support and cybersecurity services. Specific project costs range from $10,000 to $50,000, reflecting their adaptability to various client needs.
Many clients choose Virtuworks due to their alignment in company values and culture. This alignment fosters strong partnerships and enhances collaboration between Virtuworks and its clients.
Proactive and Solution-Oriented
Virtuworks is recognized for being proactive and solution-oriented. They identify and resolve issues promptly, ensuring minimal disruption to client operations and maintaining smooth IT processes.
Challenges with Initial Communication
Some clients noted initial communication challenges, suggesting that clearer upfront planning and deliverables could improve the onboarding process. Despite initial hurdles, communication improved over time.
Effective Project Management
Virtuworks is commended for effective project management. They deliver on time, communicate clearly, and meet client expectations. Clients note their ability to manage complex projects smoothly and efficiently.
Strong Expertise in IT Services
Virtuworks consistently demonstrates strong expertise in IT services, including cybersecurity, network infrastructure, and managed IT services. Clients report improved security compliance, increased efficiency, and reduced downtime due to their services.
Budget-Friendly and Cost-Effective
Clients appreciate Virtuworks for providing good value for cost. The company's services are seen as budget-friendly without compromising on quality, making them an attractive option for businesses.
Cloud Server MigrationDigital TransformationManaged Software Application & Solutions
Confidential
January 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Virtuworks' knowledge, patience, and expertise are impressive."
Jan 8, 2026
CFO, Real Estate Company
Gerardo Gato
Verified
Real estate
Miami, Florida
201-500 Employees
Online Review
Verified
Virtuworks provided IT services for a real estate company. The team supported the migration from network drives to cloud folders and guided the use of SharePoint, as well as proper licensing.
Virtuworks' services met the client's expectations. The team delivered better results and utilized apps for the client's users. The client made significant progress on their project. Virtuworks was knowledgeable, easy to work with, and exact with timelines.
BACKGROUND
Introduce your business and what you do there.
I’m the CFO of The Cornerstone Group, a real estate development, construction and management company operating for over three decades.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Virtuworks?
We needed a strong IT partner with a focus on managed service and cybersecurity to support special projects.
SOLUTION
What was the scope of their involvement?
Virtuworks provides advice and guidance on proper licensing that fits our organizational needs. The team also supports migration from network drives to cloud folders and provides SharePoint use to allow visibility across all departments and users in the organization.
What is the team composition?
We work with 2–5 teammates from Virtuworks.
How did you come to work with Virtuworks?
We’ve worked with them previously. We chose them over other options because they had high ratings, were close to our geographic location, offered good value for the cost, and had company values aligned with ours.
How much have you invested with them?
The project cost is confidential.
What is the status of this engagement?
We started working together in January 2026, and the project is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Virtuworks’ licensing consulting has provided better results and use of apps for our users. The team is knowledgeable and easy to work with.
How did Virtuworks perform from a project management standpoint?
Virtuworks’ timelines have been exact. We communicate via in-person meetings, virtual meetings, and email or messaging apps.
What did you find most impressive about them?
Virtuworks’ knowledge, patience, and expertise are impressive.
Are there any areas they could improve?
There’s nothing they could improve on. They’ve been great.
"They provide us with one-on-one service when we need them."
Jan 22, 2026
Financial Controller, Envirowaste Services Group
Steven Reyes
Verified
Construction
Palmetto Bay, Florida
201-500 Employees
Online Review
Verified
Virtuworks provides managed IT services for a utility company. The team has set up accounts and security policies, monitors security incidents, manages the Microsoft Secure Score, and manages devices.
Virtuworks has successfully managed all users and devices, and the client's Microsoft Secure Score has increased by over 20 points. The team is highly responsive, attentive, and available to address the client's needs and concerns, even during nights and weekends. Virtuworks' support is excellent.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Financial Controller of Envirowaste Services Group
Describe what your company does in a single sentence.
Undergroun Utility Services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Virtuworks to accomplish?
Onboard all Users, set up accounts and security policies
Monitor security Incidents via Microsoft Defender
Manage and increase the Microsoft Secure Score
Device Management using Intune and Defender for Endpoint
SOLUTION
How did you find Virtuworks?
Referral
Why did you select Virtuworks over others?
High ratings
Close to my geographic location
Pricing fit our budget
How many teammates from Virtuworks were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
IT MSP
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
All Users and Devices are successfully under full Management
Microsoft Secure score Increased over 20 points and currently at 72% (other companies similar size are at 43%)
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, they are very hands on and there when we need them
What was your primary form of communication with Virtuworks?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They provide us with one-on-one service when we need them. They are always there nights and weekends to handle Emergency situations.
Are there any areas for improvement or something Virtuworks could have done differently?
IT Service Management ConsultingHelp deskIT Budgeting
$50,000 to $199,999
Aug. 2021 - Dec. 2025
4.5
Quality
4.5
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"The staff is knowledgeable, responsive, and helpful."
Jan 16, 2026
Partner, Law Firm
Anonymous
Verified
Legal
Coral Gables, Florida
1-10 Employees
Online Review
Verified
Virtuworks provided managed IT services for a law firm. The team set up accounts and security policies, monitored security incidents, managed devices, and increased the client's Microsoft Secure Score.
Virtuworks successfully onboarded all users and devices, and the client saw their Microsoft Secure Score increase by over 20 points. The team demonstrated excellent project management skills and delivered on time. Moreover, the client praised the team's knowledge, responsiveness, and helpfulness.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Partner of a legal company
Describe what your company does in a single sentence.
Law firm
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Virtuworks to accomplish?
Onboard all users, set up all accounts and security policies
Monitor security incidents via Microsoft Defender
Device management using Intune and Microsoft Defender for Endpoint
Manage and increase the Microsoft Secure Score
SOLUTION
How did you find Virtuworks?
Referral
Why did you select Virtuworks over others?
Pricing fit our budget
Referred to me
How many teammates from Virtuworks were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Helped us identify initial IT needs (hardware and software) and implement IT processes.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
All users and devices have been sucessfully onboarded and under full managed services and secure
Microsoft Secure Score increased since onboarding over 20 points and currently at 75% (other companies of similar size are at 46%)
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Excellent project management and timely delivery.
What was your primary form of communication with Virtuworks?
In-Person Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The staff is knowledgeable, responsive, and helpful.
Are there any areas for improvement or something Virtuworks could have done differently?
IT education for users and assistance in finding ways to implement IT features to existing business.
Dir of Mktg Tech & IT Solutions, Property Management Firm
Anonymous
Verified
Real estate
Charlotte, North Carolina
201-500 Employees
Online Review
Verified
VirtuWorks provides ongoing IT support for a property management firm. Their work includes help desk support, hardware purchasing and configuration, VoIP system management, and Microsoft tenant administration.
VirtuWorks has been a valuable partner, providing consistent support through major company changes. Their recent work on a Microsoft migration has improved collaboration between two management companies. The team is solution-oriented and communicates effectively via email and messaging apps.
BACKGROUND
Introduce your business and what you do there.
I’m the director of marketing technology and IT solutions for RKW Residential, a third-party property management company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with VirtuWorks?
We needed help with IT support for our corporate offices and the communities we manage.
SOLUTION
What was the scope of their involvement?
VirtuWorks acts as our help desk, purchases and configures new hardware for our corporate offices, runs the VoIP systems for many of the communities we manage, and serves as the system admin for our Microsoft tenant. The team also acts as consultants as we continue to grow and build out our tenant and how it’s utilized.
What is the team composition?
N/A
How did you come to work with VirtuWorks?
My company was already working with VirtuWorks when I started.
How much have you invested with them?
N/A
What is the status of this engagement?
N/A
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
VirtuWorks has been a great partner as our company has undergone major changes. Most recently, they helped our parent company with a Microsoft migration after acquiring another company. VirtuWorks set up a cross-collaboration between two different Microsoft tenants that have allowed the two management companies to work together across tenants. It united employees by allowing us to work together more seamlessly.
How did VirtuWorks perform from a project management standpoint?
We communicate via email and messaging apps primarily, but also have scheduled check-ins via Teams meetings.
What did you find most impressive about them?
VirtuWorks is solution-oriented.
Are there any areas they could improve?
N/A
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Showing 21-24 of
24 Reviews
IT & Cybersecurity
VirtuWorks IT Support & Cybersecurity Solutions is your all-in-one solution, offering
business IT support through Microsoft 365, advanced cybersecurity services, seam-
less accessibility, cloud scalability, and expert US-based IT management.
Small
Frontline workers with minimal device needs
$99
/month
Microsoft Licensing: M365 Business Basic, Entra ID P1, Intune Plan 1, Defender for Endpoint P1, Defender for Office 365 P1
Email: Exchange Online (50GB)
Storage: OneDrive (1TB), Sharepoint
Office Apps: Web versions only
Other Microsoft Features: Microsoft Bookings
Medium
Full-time employees needing robust support & tools
$129
/month
Microsoft Licensing: M365 Business Premium
Email: Exchange Online (50GB)
Storage: OneDrive (1TB), Sharepoint
Office Apps: Full desktop & mobile apps
Other Microsoft Features: Bookings, MileIQ, Defender, Intune, Teams, etc
Large
(Add On) Advanced compliance or protection needs
$59
/month
Microsoft Licensing: Defender for Cloud Apps, Entra ID P2
Email: N/A
Storage: N/A
Office Apps: N/A
Other Microsoft Features: N/A
Features
Small
$99
/mo
Medium
$129
/mo
Large
$59
/mo
Microsoft Licensing
M365 Business Basic, Entra ID P1, Intune Plan 1, Defender for Endpoint P1, Defender for Office 365 P1
M365 Business Premium
Defender for Cloud Apps, Entra ID P2
Email
Exchange Online (50GB)
Exchange Online (50GB)
N/A
Storage
OneDrive (1TB), Sharepoint
OneDrive (1TB), Sharepoint
N/A
Office Apps
Web versions only
Full desktop & mobile apps
N/A
Other Microsoft Features
Microsoft Bookings
Bookings, MileIQ, Defender, Intune, Teams, etc
N/A
Cybersecurity
Entra ID P1, MFA, Conditional Access
MFA, DLP, Conditional Access, Defender
Entra ID P2, Defender for Cloud Apps, PenTesting, Risk Assessments
VirtuWorks has 50 people, all on our own payroll in the United States. That includes 30 engineers who handle day-to-day support, projects, and security operations, and 10 developers who build and maintain MSPControl, the management platform we use to run every client environment. Our 24/7 security operations center is staffed by our own certified analysts, not an outsourced SOC, so the people watching your environment at 3 a.m. are the same team that knows it during the day.
What Sets Us Apart
NSF-ISR Certified
ISO 20000
ISO 27001
ISO 9001
BBB A+ Rating
Better Business Bureau A+ Rating with
Premier Verified means Clutch independently confirmed Virtuworks is a legally registered business, financially sound (Creditsafe: Very Low Risk), and backed by 21 verified client reviews averaging 4.9 stars.
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