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IT and Cybersecurity Advisor

5.0
26 reviews
GOLD VERIFIED

CyberDuo offers a comprehensive suite of IT and Cybersecurity services. Our services include Managed IT Services, Cybersecurity, Azure Cloud, Microsoft 365, Power Bi and Analytics. In the world of data, cybersecurity became one of the challanging parts and thats the area we're extremely passioned about.

 

 
$5,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2008
Show all +
Los Angeles, CA
headquarters
  • 633 W 5th St Suite 2600
    Los Angeles, CA 90071
    United States
    8559336638
other locations
  • 303 N Glenoaks Blvd Suite 200
    Burbank, CA 91502
    United States
    8559336638
  • 17901 Von Karman Ave Suite 600
    Irvine, CA 92614
    United States
    8559336638

Portfolio

Key clients: 

Disney, Koto Studio, Boom Box Post, Cardiovascular Medical Group, EpiSource, South Bay Allergy and Asthma, Ocean Medical, American United Home Care, Coalition for Clean Air, Fun Factory, Vitalia Group, SSR Motorsports, Trinity Capital Investment Banking, Mirdon Production

Microsoft Azure for Ocean Medical Image

Microsoft Azure for Ocean Medical

Ocean Medical chose CyberDuo as the ideal Managed Services Provider to deliver a solution suited to managing urgent care in the 2020s. As well as being a very experienced IT consultancy, CyberDuo has considerable expertise in delivering high levels of security that satisfy HIPAA requirements.  

https://cyberduo.com/case-studies/ocean-medical

Stopping DDoS attacks for MoversUnion.com Image

Stopping DDoS attacks for MoversUnion.com

After analyzing the problem and discussing options for a solution, the CyberDuo team got to work as quickly as possible. The website was secured through the implementation of a Web Applications Firewall which blocked the Distributed Denial of Service attacks. The incoming threats were mitigated, neutralized and controlled.  

…
https://cyberduo.com/case-studies/stopping-ddos-moversunion
Read more...
Microsoft SharePoint Online for CCAIR Image

Microsoft SharePoint Online for CCAIR

CyberDuo was engaged to provide a solution to these issues. As CCA was already using Microsoft Office 365, the CyberDuo team decided that a migration to SharePoint was the best option.

https://cyberduo.com/case-studies/ccair-sharepoint-online

Teamwork collaboration for Fun Factory Image

Teamwork collaboration for Fun Factory

Fun Factory engaged CyberDuo to resolve these growing problems. Because CyberDuo excels both as a Managed Service Provider and a security specialist, the need to hire a second consultancy was eliminated.  

https://cyberduo.com/case-studies/m365-for-fun-factory

Fast and Scalable Solutions in Microsoft Azure for AP Construction Image

Fast and Scalable Solutions in Microsoft Azure for AP Construction

CyberDuo assessed the requirement and addressed the onsite and remote technical challenges involved. The team was able to implement the new Azure system quickly and competently, requiring minimum oversight from the AP Construction management team.

…
https://cyberduo.com/case-studies/fast-and-scalable-solution-in-microsof...
Read more...
Delivering Security and HIPAA Assessment for AUHC Image

Delivering Security and HIPAA Assessment for AUHC

CyberDuo was brought in initially to implement a full HIPAA assessment, but the project grew to encompass a full security check of all network vulnerabilities. When the resulting report was delivered, CyberDuo was hired to implement all recommendations.   

https://cyberduo.com/case-studies/hipaa-assessment-auhc

Microsoft Azure Cloud for Trinity Capital Image

Microsoft Azure Cloud for Trinity Capital

Together with Trinity Capital, CyberDuo splitted the project into three main phases. In the first phase CyberDuo created the infrastructure on Microsoft Azure. Second phase was to migrate the data from old on-premises servers to the Azure cloud. Finally, third phase to test the system and train end users.  

…
https://cyberduo.com/case-studies/microsoft-azure-migration-for-trinity-...
Read more...
Google G Suite for a University in Los Angeles Image

Google G Suite for a University in Los Angeles

The goal is to create a uniform and reliable experience for all members of the school. In doing this, they wanted to move the faculty and staff email server to the cloud and combine it with the student email server rather than having them separated.

https://cyberduo.com/case-studies/google-g-suite-for-k12

Office 365 migration for K-12 organization Image

Office 365 migration for K-12 organization

CyberDuo conducted a complete review of K-12 IT systems and their stated goals, and proposed an Office 365 migration which would work to achieve those goals. 

https://cyberduo.com/case-studies/office-365-hybrid-migration-for-k12

IcyDeals - Testimonial

CyberDuo (formerly Zeeonet) helps icydeals.com to manage their IT infrustructure by providing 24/7 IT support services. Services include Managed IT Services and Cybersecurity.

Flipping on Demand - Testimonial

CyberDuo (formerly Zeeonet) helps FOD to manage thier day to day IT support operations. IT services include Managed IT Services and Cybersecurity. 

Fortune Foreclosures - Testimonial

CyberDuo (formerly Zeeonet) helps Fortune Foreclosures to secure their IT infrustructure and protect their clients against IT breaches. Services include Cybersecurity and Managed IT Services. 

Thai Community Development Center - Testimonial

ThaiCDC is a non-profit social service agency in Los Angeles serving a large Thai immigrant population trying to provide opportunities for these populations to achive economic self-sufficency and a better standard of living and quality of life. CyberDuo (formerly Zeeonet) helps ThaiCDC to address all technology challanges so they can work more easily and with no downtime. The services CyberDuo provides include day to day IT

…
Support operations and IT infrustructure design.  
Read more...

Reviews

5.0
26 reviews
Sort by

IT Management for Power Sports Manufacturer & Distributor

“I can’t imagine that we would get better service from a more expensive IT support provider.”

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4.5

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2017 - Ongoing
Project summary: 

Initially, CyberDuo improved security by upgrading the firewall, installing anti-virus software, and updating licensing. Since then, they’ve continued to provide both on- and off-site support.

The Reviewer
 
10-50 employees
 
Norwalk, California
Jeff Li
Dealer Development Manager, SSR Motorsports
 
Verified
The Review
Feedback summary: 

CyberDuo is a trustworthy partner who always has the client’s best interests in mind. They’re very responsive and are able to resolve issues in a timely manner. Despite the top-notch value of their services, their prices are reasonable. They’re an excellent value.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager at SSR Motorsports. We’re a manufacturer and distributor of power sports equipment, so ATVs, dirt bikes, on-road motorcycles, ATVs, and electric bicycles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberDuo?

We wanted a standardized IT within the company because we grew pretty quickly. I initially handled the IT, but as we grew, it became too much. We needed newer, more sophisticated equipment. As we considered IT support, we knew that we didn’t need a full-time team member, so we looked to find an outsource partner and chose CyberDuo.

SOLUTION

What was the scope of their involvement?

When we first started with them, they worked with fifteen workstations along with any kind of supporting equipment, such as printers and devices. They also handled two servers.

Initially, they were focused on security and were going to make sure that every computer was up to date on licensing and anti-virus software. Then they upgraded the firewall. Once they set up that structure, they continued to maintain it.

On top of that, they’re our primary technical support. So instead of coming to me, my team can go to them when they need help.

Most of what they do can be handled remotely, but they come on-site when needed. When we have new equipment, they come to our office. One time, the server failed and they came on-site to fix that on the same day.

What is the team composition?

Over time, about three people have touched our project. At the beginning, Kevin (CEO) was very hands-on, but the main person handling our account is Victor (Senior Engineer). We worked with someone else briefly to support Victor.

When it comes to looking forward and planning the future, Kevin (CEO) is always available for a consultation. He’s always able to suggest how they can help handle things going forward.

How did you come to work with CyberDuo?

I found them through a Google search. We contacted a bunch of different companies for quotes. The biggest deciding factor for us was value and attention to the customer. Most companies that we considered weren’t a good fit for us. Some showed their service offerings, but they weren’t very flexible. For some situations, their response times were 24–48 hours, but that would halt business for us.

CyberDuo, in comparison, was more attentive.  We were working with their CEO directly, and at the very beginning, they promised that they would pick up whenever we called. If it’s something they can handle quickly, they’re able to help right away.

How much have you invested with them?

It started off pretty low cost because it was just the managed service, but we’re looking at a few new projects. It’s probably going to be over $200,000.

What is the status of this engagement?

We started working with them in November 2017 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My time freed up significantly. No one needs to come to me because CyberDuo is able to handle it. The fact that everything runs smoothly is a big improvement for us.

How did CyberDuo perform from a project management standpoint?

There have never been delays. At certain times they’ve said that they’re busy and have asked to get back to us, but if it’s rushed, they’ll get back to us.

They keep us up to date on what they’re doing and they take care of any problems. There were a few times when they noticed that our equipment was hacked, and they noticed that right away. They notice a lot on the backend that we’re not aware of and are able to resolve it. They also communicate well and are super responsive. We can reach them over email and phone.

What did you find most impressive about them?

I’ve been impressed by their responsiveness and how easy it is to work with them. They bring a lot of value to our company. Price-wise, they’re excellent. I can’t imagine that we would get better service from a more expensive IT support provider.

They also have a lot of resources. For example, they partner with equipment companies, so they can get us better prices when we need new equipment.

Are there any areas they could improve?

Not so far.

Do you have any advice for potential customers?

Let them know everything about your IT. Tell them all about your troubles because they can be trusted. Other companies sometimes look at all of those problems and will take advantage of that by increasing their pricing. CyberDuo won’t do that. They’re very honest partners.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Monitoring & Sever Migration for High School

"CyberDuo catered their model to what we needed."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2020 - Ongoing
Project summary: 

CyberDuo set up a monitoring system that allows them to surveil the business’ network and security to ensure that there are no threats. The team also installed a backup server and conducted a cloud migration.

The Reviewer
 
50-200 Employees
 
La Canada, California
Michael Brewer
Director of Operations, St. Francis High School
 
Verified
The Review
Feedback summary: 

CyberDuo delivered a user-friendly system that the internal team can operate as well. They manage the project excellently, maintaining responsiveness and accessibility. The team’s willingness to make changes and personalize their approach to meet the business’ needs has also been valuable.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations at St. Francis High School, an all-boys Catholic private school.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberDuo?

Our IT director left, so we hired CyberDuo to fill that void for us. We wanted to make sure that our network and infrastructure when it came to technology were secure.

SOLUTION

What was the scope of their involvement?

CyberDuo proposed a plan to set up monitoring software so that they could see our network and security at all times from their own location. They provide 24-hour support to make sure that there are no threats or issues.

In addition, we were not able to access our backup server due to our IT director departing and not giving us that information. So, they proposed a plan to install a new backup server and also migrate us toward the cloud backup, which was extremely beneficial. They've continued to do additional monitoring.

What is the team composition?

I mostly work with Victor (Senior Engineer) and Kevin (CEO). 

How did you come to work with CyberDuo?

I searched on Google, and after digging a little deeper, I felt that CyberDuo was the right fit in terms of the size of their company. We’re not a huge organization, so I knew that they would understand our needs, which they confirmed in the initial conversation. They visited our site and server room, which we also liked.

How much have you invested with them?

We spend $3,500 per month. The backup server and the cloud migration were an additional $7,200.

What is the status of this engagement?

We began working with them in June 2020, and we plan to keep working with them for the foreseeable future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They not only set up the outside monitoring of our system, but they also shared it with me so that I could see for myself. From early on, CyberDuo built a system that they knew we would be comfortable with. They made it easy to prove that they were doing what we needed them to do.

How did CyberDuo perform from a project management standpoint?

Their project management is fantastic. Victor and Kevin are responsive to text, email, and phone communications. I get a response usually within a couple of minutes. Our internet actually went down recently and I received a phone call from Kevin about a minute after. The team is available 24 hours a day if needed.

What did you find most impressive about them?

CyberDuo catered their model to what we needed, which is outstanding. They initially proposed a much wider scope of work, so I went back to them and told them that it wasn’t what we were looking for. 

They then completely custom fit it to what we needed. Some things have come up that have been outside of the scope of work, and we offered to compensate them for their additional time right from the start, but they've actually done a lot of that additional work free of charge. 

Are there any areas they could improve?

No, I wouldn’t change a thing. Their business model is excellent. 

Do you have any advice for potential customers?

Don’t go with the initial package that they think might fit your business and really take your time to explain your needs. 

CyberDuo will custom fit what you need, but, as with every company, they will try to sell you the highest model of the outsourced IT needs, which you might not always need. They're so easy to work with, so just have an open conversation with them about what your true needs are and they will fit them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Network Upgrades & Managed IT Services for LA Nonprofit

"They set a whole new standard of customer service for us."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2020 - Ongoing
Project summary: 

Following a system evaluation, CyberDuo provided recommendations to improve a nonprofit’s network. The team purchased equipment and updated system features. They continue to provide managed IT services.

The Reviewer
 
11-50 employees
 
Los Angeles, California
Joel Moses
Director of Operations, Westside Vineyard
 
Verified
The Review
Feedback summary: 

CyberDuo performed an extensive initial inspection and then implemented cost-effective solutions that significantly improved the network's performance, essentially eliminating downtime. The team is transparent and professional. Their attentiveness and commitment lead to an ongoing partnership.   

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a large nonprofit on the west side of Los Angeles. We’re a church community and have an after-school program, a public coffeehouse, and a food pantry. We also live stream content, events, and programs. I’m the director of operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberDuo?

At our coffeehouse, we have 40–80 patrons using the wifi at any given time. At the same time, we have 30–40 students in our after-school program using the network. We also have an administration team that uses the network. We had complications with our network for years, which negatively affected our operations. Our IT support found a full-time position, leading me to pursue CyberDuo.

SOLUTION

What was the scope of their involvement?

CyberDuo initially spent hours learning our entire environment. Their team then created a simple list of components that they purchased for me. They then went into our environment to upgrade us cost-effectively. Their team then pulled cables and updated components to improve our network and make it reliable, fast, and safe.

What is the team composition?

I primarily communicate with one person. However, there may be more people behind the scenes.

How did you come to work with CyberDuo?

We needed our network to have incredible security and reliability. However, we’re a nonprofit on a budget. I conducted a comprehensive search and found CyberDuo. Their website and responsiveness stood out. They spent the most time with me on the phone and didn’t give a sales pitch. Instead, their team was authentically interested in what I needed.

How much have you invested with them?

We’ve probably spent $8,000–$10,000 on their services so far.

What is the status of this engagement?

We started working with them in March 2020, and our partnership’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I was immediately impressed by the way their team analyzed and processed our environment. Since they started, we haven’t had issues with our network. As we used to always have issues, that’s a striking result.

We had a significant power outage. As soon as that occurred, they let us know and fixed the problem. Now, we have confidence in the system. I don’t have to worry about a catastrophe and can focus on other projects.

How did CyberDuo perform from a project management standpoint?

We communicate through phone, text, and email. I could call them on a Saturday at 6 p.m. and they would talk to me for an hour. They’re constantly available within minutes. Their knowledge and availability are remarkable. I feel like they’re on staff and take their role seriously.

What did you find most impressive about them?

They set a whole new standard of customer service for us. Their team’s protective of our environment in a proactive way. CyberDuo doesn't try to sell us anything; they own the project in a way that’s above and beyond. I don’t say this lightly: they set a different standard.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

It requires vulnerability to show a vendor everything because it could cost money to show them the bad components. However, I’m glad that we went deep with them. Lay it all bare because CyberDuo won’t take advantage of your position. They don’t have a hidden agenda, so trust them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Infrastructure Support for Regional Bank

"They’ve completed everything that we’ve asked for within the designated timeframes."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Mar. 2020 - Ongoing
Project summary: 

CyberDuo provides technical support to integrate a recently acquired company into the business. Their work involves executing hardening controls to meet internal cybersecurity and user access requirements.

The Reviewer
 
10,000+ Employes
 
New York, New York
Senior VP, Banking Institution
 
Verified
The Review
Feedback summary: 

Not only has CyberDuo been able to meet their requirements, but they have also been an incredibly supportive partner. The team’s responsiveness, transparent communication, and helpfulness have all been valuable assets. Additionally, they are committed to ensuring the completion of every task.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work in commercial strategy at a regional bank.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberDuo?

We hired them to support a company that we acquired. We have certain regulatory requirements to meet.

SOLUTION

What was the scope of their involvement?

CyberDuo provides technical support. They implemented a series of hardening controls to meet our requirements from a bank perspective which included cybersecurity standards and user access controls. 

We reviewed requirements with them, and they did the scope and execution. The team will also be supporting any of the integration items that we’ll have as we look to integrate the acquired accompany. They’re going to continue supporting the technical aspects of the company.

What is the team composition?

We work with two people: Kevin (CEO) and Victor (Senior Engineer).

How did you come to work with CyberDuo?

They were already supporting the company that we acquired, so for continuity purposes, we decided not to replace them. 

How much have you invested with them?

We spent between $25,000–$50,000. We honored the contract they had in the past. 

What is the status of this engagement?

We started working with CyberDuo in March 2020, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’re meeting all of the requirements. When we ask questions about their environment or processes, the team is very forthcoming about their approach and how they would handle certain situations. CyberDuo has implemented everything we’ve asked. 

How did CyberDuo perform from a project management standpoint?

The team is very responsive and very helpful, and they’ve completed everything that we’ve asked for within the designated timeframes. If it meant working after hours, they did it. CyberDuo was focused on making sure that the work was being done. 

What did you find most impressive about them?

CyberDuo is very supportive and forthcoming in their communication.

Are there any areas they could improve?

No, I have no suggestions. The team is very reactive.

Do you have any advice for potential customers?

Make sure you have the right level of engagement. If you don’t, make sure to let them know. When we asked them for solutions, they came up with them very quickly.  

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

IT Services for Moving Company

"It’s very convenient having Cyberduo take care of everything."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2019 - Ongoing
Project summary: 

Cyberduo supplies IT services for a moving company. They installed hardware, added new features to the client’s website, manage their CRM, and advised on IT issues and decisions.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Victoria Dem
Executive Assistant, Alta Movers
 
Verified
The Review
Feedback summary: 

The partnership is ongoing; the client is satisfied with Cyberduo’s services. The team never takes more than a day to resolves issues and demonstrates a high level of trustworthiness and timeliness.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Alta Movers. We do local, long-distance, intrastate, and interstate moves.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyberduo?

We moved to a new location and were in need of IT services — advice, setup, and maintenance.

SOLUTION

What was the scope of their involvement?

Cyberduo advised us on phones, servers, and computers and how to use them and set things up. They installed all the hardware and set the whole system up for us. The phones were a big part of it; they allow for transferring calls between employees.

They maintain our website, manage CRM, and handle security. One of the features they did on the website was to allow customers to make inquiries online, and we receive it in our email.

What is the team composition?

We work with two engineers from their team.

How did you come to work with Cyberduo?

I did a Google search. I liked their location and the positive reviews they had.

How much have you invested with them?

We spent $40,000–$45,000.

What is the status of this engagement?

The project began in June 2019. It’s all setup and running now, but we are still working together. They provide maintenance and support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Everything works well. It’s very convenient having Cyberduo take care of everything. Before, we were having to manage it all ourselves, dealing with different companies for different things. I have no complaints.

How did Cyberduo perform from a project management standpoint?

Everything is done on time. They’re quick to fix any problems, like if the phones aren’t connecting properly to the server, which isn’t their fault. I usually don’t even have to wait a full day to have it working properly again.

What did you find most impressive about them?

They’re very trustworthy and work in a timely manner. They care about building long-term relationships, not just booking clients. They work to give detailed advice and assistance.

Are there any areas they could improve?

No, there’s nothing I could point out.

Do you have any advice for potential customers?

I just recommend them to anyone in need of their services.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    The spend is reasonable.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Services for Medical Practice

"CyberDuo responds and fixes our problems in a timely manner, which makes them different from other providers."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2018 - Ongoing
Project summary: 

CyberDuo manages IT operations on- and offsite to support network performance for a medical practice. The team assessed the existing infrastructure and implemented solutions to improve network stability.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Office Manager, Medical Practice
 
Verified
The Review
Feedback summary: 

CyberDuo employed effective solutions that streamlined network operations and reduced downtime significantly to the satisfaction of internal users. The team communicates clearly and addresses challenges quickly with precise solutions. They offer industry expertise to enable continued collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the office manager with an independent pain management practitioner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberDuo?

We paid a great amount of money for not great services with our previous IT provider. We had issues with the Internet going down and as a doctor’s office, we can’t have that happen. It caused frustration for both the staff and the physician.

SOLUTION

What was the scope of their involvement?

CyberDuo inspected all of our equipment. When they first started with us, their team came onsite to look at our firewall. They presented their findings, which included the key problems and steps for how their team could make our Internet better and reduce our costs. Their team also did all of the ordering.

Now, most of their work is done remotely. Their team looks into issues when the Internet goes down. They explain concepts to us in ways where we can understand them. When issues can’t be solved remotely, their team comes to the office and fixes them.

What is the team composition?

We work with two people from CyberDuo.

How did you come to work with CyberDuo?

We asked other practices about which companies they used for their IT services. We narrowed down our choices to two companies. What made CyberDuo different is that they looked into our network and presented solutions. Their team did a lot of the legwork, which helped. We were able to meet them at their monthly rates as well.

What is the status of this engagement?

We started working with CyberDuo in February 2018 and our work with them is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They were honest about how they could and couldn’t help us with our Internet problems. Our team’s happy with their work. There’s a little bit of downfall but they’re able to fix problems as they arise. Our Internet doesn’t go down half as much as it used to.

With the pandemic, their services have been more helpful than ever. We’ve never worked from home, so it's new to all of us. Their services have been 100% since we started remote work.

How did CyberDuo perform from a project management standpoint?

They perform well. We’ve had time-sensitive matters and their team responded with great ideas that we accepted. CyberDuo takes the time to look into problems and tell us what we need.

What did you find most impressive about them?

CyberDuo responds and fixes our problems in a timely manner, which makes them different from other providers. They’re honest and specific with their recommendations. I’m happy with the recommendations that their team makes for the company. They’re knowledgeable, so they have all of the answers.

Are there any areas they could improve?

No, I don’t think so. They’ve been absolutely wonderful.

Do you have any advice for potential customers?

If you’re looking for a small IT company who can give you 100%, use CyberDuo.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Support Services for Medical Prop Co

"Their response time sticks out."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2019 - Ongong
Project summary: 

CyberDuo manages IT services to provide technical support for a prop rental company. They created an IT strategy that includes transitioning to cloud-based services. They resolve challenges on- and off-site.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Anita Redfield
Controller, Alpha Props
 
Verified
The Review
Feedback summary: 

CyberDuo delivers valuable services that increase the efficiency of processes to the satisfaction of internal stakeholders. The team is attentive and executes optimal technical solutions rapidly. They encourage continuous improvement to IT infrastructure to maintain a productive partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the controller of Alpha Props, which is a prop rental company. We rent props to motion pictures basically.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberDuo?

Our previous service provider didn’t handle our IT well and our internet wasn’t great. We have two remote locations that had to wait 30 minutes to open an invoice. We needed a company that could respond quickly and provides solutions.

SOLUTION

What was the scope of their involvement?

CyberDuo is our IT support. They initially assessed our infrastructure and communicated its status. Then, their team developed a plan to not only resolve our issues but also move us forward. For example, we’re looking forward to moving our server to The Cloud and streamlining our programs. Their team helps set up new programs, maintain servers, and create email accounts. Whenever we need help, their team helps us.

What is the team composition?

We work with two engineers from CyberDuo and one of them acts as an account manager too.

How did you come to work with CyberDuo?

I searched Google for IT companies. I interviewed a few different agencies but felt that Cyber Duo was the soundest. They answered my questions with solutions. Their team was straightforward and matter of fact about how to handle our IT issues. They had a plan, unlike many other IT companies.

How much have you invested with them?

We’ve spent about $15,000 so far.

What is the status of this engagement?

We began working together in October 2019 and our engagement’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our challenges with our remote locations require a time-intensive solution. To resolve the issue temporarily, CyberDuo showed us another way of remoting into the servers for those locations. The speed at which our remote locations can open invoices improved a lot. They help us to stick with the plan and moving us forward to become more electronically savvy at our company. Their team’s great at helping us.

How did CyberDuo perform from a project management standpoint?

Their turnaround and response times are fast—within 15 minutes to an hour. CyberDuo usually resolves any of our issues within a day, which is important because we can’t wait for issues to be fixed in our industry.

What did you find most impressive about them?

Their response time sticks out. With our previous provider, we waited for days to get a response and then still had to wait for our issue to be resolved.

Are there any areas they could improve?

No, not from my experience.

Do you have any advice for potential customers?

Give them an opportunity to complete an assessment and see the status of your servers. Their team will be honest and help you make a plan. Trust that plan.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Cybersecurity & IT Services for Automotive Business

“They care about our business, providing us with quick communications.”

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sep. 2019 - Ongoing
Project summary: 

CyberDuo continues to provide IT services to an automotive company, ensuring that they’re systems remain free of viruses. They also manage a centralized database and offer on-site assistance.

The Reviewer
 
11- 50 Employees
 
Los Angeles, California
Edgar Purto
Owner, US Auto Clinic
 
Verified
The Review
Feedback summary: 

Quickly coming to the aid of their partner when IT issues arise, the team has remained successful in keeping all vital operations up and running. Their attention to detail paired with their expert problem-solving skills made for a smooth collaboration. Customers can expect consistent responsiveness.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an automotive company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberDuo?

We had some problems with our computers because a virus got into our network.

SOLUTION

What was the scope of their involvement?

They came into our office, looking for the source of the issue. It turns out that the virus got into our system through an email. We had cybersecurity issues that needed to be fixed. After about two hours of work in our office, they told me the problems were solved.

Our systems began to work and function correctly again. They fixed our estimating system. At this point, they provide full IT support. They manage our centralized database, which has helped in opening up new locations. When we changed our phone system, they’ve provided phone services to handle that transition smoothly in our two main locations.  

What is the team composition?

I’ve been in contact with Kevin (CEO, CyberDuo), but I’ve met with about three other people from their team.

How did you come to work with CyberDuo?

When our cybersecurity issues came up, I did a Google search and called 2–3 companies. They knew what they were doing, and that gave me confidence in hiring them. 

What is the status of this engagement?

We started working together around September 2019, and our teams are still working together.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As long as everything is working in our office, we know that they’re doing a good job. If there is some issue, they have quick reaction times. Oftentimes, they can correct problems remotely, so they don’t even have to come into our office. The work has been well-received on our end. 

How did CyberDuo perform from a project management standpoint?

They were very responsive. There hasn’t been a time that I’ve called and they didn’t answer. My problems are always solved very quickly with them.

What did you find most impressive about them?

They care about our business, providing us with quick communications.

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

I’ve recommended them to one of our customers, and I know that they were happy in their engagement as well.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Cybersecurity Check for Healthcare Company

"The most impressive is their response time."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2018 - Ongoing
Project summary: 

CyberDuo conducted a network security assessment and then produced a security strategy that includes penetration testing, social engineering, and more. Now, they monitor the network on an ongoing basis.

The Reviewer
 
5,001-10,000 Employees
 
Toronto, Canada
Project Coordinator, Healthcare Company
 
Verified
The Review
Feedback summary: 

The team has maintained a reliable work ethic throughout the partnership. They are prompt communicators, and they have a thorough reporting system.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Im a Project Coordinator managing all sub contractors including IT and Cybersecurity.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CyberDuo?

We had a requirement to hire independent contractor to check our BAS systems and penetration testing for external users.

What were your goals for this project?

The goal we had is to have secure enviroment for all our digital assets inside our building.

SOLUTION

How did you select this vendor?

I worked with CyberDuo before and they have built our Firewall systems.

Describe the project in detail.

When we hired CyberDuo we had an urgent need to check our IT environment. They came in and started immediately. They have collected and conducted network security assessment, they went through the whole infrastructure to make sure no device is missed. After collecting enough information they started to create policies and procedures. They came up with the strategy which included but not limited to penetration testing, social engineering and other technics. Now they actively monitoring the network and making sure everything is secure before the launch.

What was the team composition?

We have worked with Brian (project manager) and Nick (security analyst).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Having CyberDuo as a partner gives us peace of mind, and as a result, our systems are well protected which is a huge deal these days.

How effective was the workflow between your team and theirs?

I was working with the project manager. I'm able to reach him anytime during business hours. All the issues are addressed immediately. I like the reporting they have.

What did you find most impressive about this company?

The most impressive is their response time. When we have a question their project manager is available right away.

Are there any areas for improvement?

So far so good. Can't think of any areas.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Installation & Maintenance for TV Company

“They are a phone call away; it is like they are working with us.”

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2014 - Ongoing
Project summary: 

Cyber Duo provides remote IT services to a television company. They did service installation and network security implementation, and they continue to provide maintenance.

The Reviewer
 
11-50 Employees
 
Glendale, California
CTO, TV Channel
 
Verified
The Review
Feedback summary: 

Cyber Duo has facilitated a long-term partnership by providing effective services and remaining highly responsive. The team delivers actionable insights on what products and updates internal stakeholders should consider. They monitor the system closely and handle maintenance needs quickly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a television channel.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Duo?

We needed help with IT services for our TV channel.

SOLUTION

What was the scope of their involvement?

Cyber Duo took care of service installation and network security implementation. They advised what products to purchase and explained how the installation design would go. They’re now providing maintenance. The team mostly works remotely.

What is the team composition?

We worked with two people during the installation. I am mostly in touch with one person.

How did you come to work with Cyber Duo?

I wasn’t here at the time, so I’m unsure of how we found them initially. There was another person here who I believe did some online research or was referred to them.

How much have you invested in them?

We have spent between $200,000–$1,000,000.

What is the status of this engagement?

The engagement began 4–5 years ago, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As far as I can judge right now, everything is good.

How did Cyber Duo perform from a project management standpoint?

They let us know what they were going to do, and they did it in the timely manner that they said it would be done. Everything has been good.

What did you find most impressive about them?

They are a phone call away; it is like they are working with us. Whenever I call them with any problems, they take care of it right away, which is the most important thing. I don’t have to wait on the line or talk to different operators trying to explain the problem; everything is done immediately. They respond as soon as possible, which is the main goal for me.

Are there any areas they could improve?

So far, no. They have been monitoring everything, and they make suggestions when something needs to be upgraded to a newer model. Everything has been working fine and, when it comes to maintenance, they take care of things very quickly. I don’t have any complaints, which is why we are still working with them. We are happy with them.

Do you have any advice for potential customers?

If you give them the project and are happy with the budget and other things, give them a shot. I really recommend them. I don’t have any complaints.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    The price isn’t the cheapest on the market, but it is reasonable for the quality and the way they perform. It is worth the money.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have already recommended some of my friends to them.
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
CYBERDUO, INC.
Status
Active
Jurisdiction of Formation
California
Id
C3866590
Date of Formation
Jan 21, 2016
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Source
Experian
Full Business Credit Report
Last updated
Jan 15, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
26
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
October 14, 2020