Managed IT Services & IT Support for Orange County

We’re your full-service IT department, just in a different building.

With over 50 years of collective industry experience, we offer a wide range of cloud and virtualization solutions, 24/7 managed IT support and professional consulting for small to medium-sized businesses across southern California. 

 

We align technology to support strategy and solve business challenges. As applications continue to head to the cloud, it increases security and management concerns. We’re the technology partner that keeps clients relevant and secure.

Helixstorm is committed to excellent customer service. We continuously strive to exceed our clients’ expectations. Our certified engineers are dedicated to helping our clients solve challenges – 24 hours a day, seven days a week. 

Let us reduce your technology costs, secure your organization, and solve recurring IT headaches once and for all. 

 
$1,000+
 
Undisclosed
 
10 - 49
 Founded
2007
Show all +
Temecula, CA
headquarters
  • 27238 Via Industria
    Temecula, CA 92590
    United States
other locations
  • 9551 Irvine Center Drive
    Irvine, CA 92618
    United States

Portfolio

Key clients: 
O'Neill, Road Runner Sports, Monterey Bay Aquarium, Human Marketing and City of Menifee
Helixstorm Helps Human Marketing Scale Their IT Environment Image

Helixstorm Helps Human Marketing Scale Their IT Environment

Before working with Helixstorm, Human had their CRO Director playing double duty as part-time IT support. However, as they doubled in size and revenue year over year, they needed to ensure that their IT could scale with their growing business needs.

Human’s part-time remote workforce and many disparate cloud applications began presenting unique IT challenges to the team. They needed a technology solution that could

guarantee network security and support their growing team of employees. Human also needed to migrate resources to a new email platform to simplify collaboration and document sharing.

After evaluating vendors, Human partnered with Helixstorm to manage their IT needs. Helixstorm started by performing a comprehensive audit of Human’s network.

Following the audit, they identified some key gaps and outlined recommendations to bring Human’s network up to their IT best practice standards.

By partnering with Helixstorm for managed IT services, the agency would finally have the level of IT support it needed to continue scaling the business without disruption.

HELIXSTORM CURRENTLY MANAGES THE FOLLOWING IT SUPPORT TASKS FOR HUMAN:

  • Infrastructure Management
  • Managed SPAM Filtering
  • Proractive Management
  • Managed Antivirus / Endpoint Security
  • Critical Hardware, Service, and System Monitoring
  • Help Desk Support
  • On-Site Managed Backup

Helixstorm also seamlessly migrated the agency’s cloud and email platform from Office 365 to G Suite to improve online collaboration and streamline remote work.

Now, Human’s IT infrastructure is fully up to standards and maintained by Helixstorm to ensure company information is secure and systems are running smoothly. Human’s employees have a technical support team they can rely on to solve IT issues fast and prevent interruptions in productivity.

Helixstorm Helps Road Runner Sports With Database Migration Image

Helixstorm Helps Road Runner Sports With Database Migration

To support the business functions that operate as the backbone for all of Road Runner Sports’ business operations, the popular sports retailer relies on its Oracle E-Business Suite. Over the years the database has been customized with scripting and processes that are critical to the business. The problem? The Oracle database was running on older HP PA-RISC N-class servers and Road Runner Sports was coming up quickly on its

final year of hardware support. To assure business continuity, the company needed to migrate to a supported platform. Yet, the migration needed to be done carefully to maintain the portability of the database and all of its customizations and processes.

“Because we were coming on the last year of support on our hardware, we needed to migrate off for support and maintenance reasons,” said Travis Burke of Road Runner Sports. “But, we run a 24 by 7 operation, so managing the downtime during a migration was of key concern. We needed to migrate without impacting the business and while still maintaining the integrity of the database.”

PARTNERING WITH HELIXSTORM FOR ONGOING IT SUPPORT AND UPGRADES

Road Runner Sports’ first call was to Helixstorm, a long-time, trusted partner. Helixstorm could serve as a one-stop-shop for the sports retailer, by providing everything that was needed to achieve the transition without business interruption, including the migration planning, the new hardware and the migration services.

“We’ve been a customer of Helixstorm for nearly four years and always go to them first for support for our HP-UX operating systems and hardware as well as storage area network (SAN) solutions,” said Burke. “We knew that they could be relied upon to do everything from spec’ing out the hardware and planning the migration to being on hand as we go live. The best part is that when you can hand it off to one partner like Helixstorm there is no finger-pointing between vendors. Everything is managed by a single, trusted partner.”

Helixstorm recommended new Itanium servers in a HP Blade C-7000 Chassis. For the migration itself, Helixstorm structured the process to be performed in a single weekend to prevent business user interruption and to limit downtime.

The migration was performed exactly according to plan and achieved in a single weekend without user interruption. The project was truly flawless for the database as all of Road Runner Sports’ customizations, scripting and processes were migrated across to the Itanium platform seamlessly. As a result, Road Runner Sports has seen major performance improvements and is no longer worried about expiring hardware support and maintenance agreements.

Reviews

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IT Managed Services for Ship Repair Company

"Helixstorm’s ability to assimilate into our organization was impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. - July 2020
Project summary: 

Helixstorm provided IT managed services, upgrading the internal network. They brought in new access points, switches, and servers, ensuring that the business was NIST-compliant and able to do its work off-site.

The Reviewer
 
51-200 Employees
 
National City, California
Tim Dernbach
VP & General Manager, Bay City Marine
 
Verified
The Review
Feedback summary: 

Thanks to Helixstorm’s professionalism, adaptability, and commitment to customer satisfaction, the partnership was successful. They managed the project very well, maintaining clear and open communication throughout. When faced with challenges, the team was also able to quickly pivot accordingly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP and general manager at Bay City Marine, a ship repair company that serves the US Navy and commercial shipping carriers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Helixstorm?

We wanted to replace an old, outdated network with one that would give us more reliability and the ability to work remotely.

SOLUTION

What was the scope of their involvement?

Helixstorm replaced our entire hardware and network cabling. They pulled in a completely new network, new servers, new switches, and new wireless access points. The team made us completely NIST-compliant because cybersecurity is a big deal in our industry. 

They also implemented a variety of new software and a little bit of hardware in terms of computer terminals. They pulled it all together, including the ability to work off-site since a lot of our work is in other shipyards or on the Naval base.

What is the team composition?

There was an implementation team of four. Off-site, they probably had another 3–4 team members, and they also had a handful of subcontractors. 

How did you come to work with Helixstorm?

They were referred by a friend in the industry who they serviced as well. I had a call with Helixstorm, and I could tell that they understood our needs and operated very similarly to us in terms of transparency. Helixstorm also put together a very competitive package that met all of our needs.

How much have you invested with them?

We spent $60,000.

What is the status of this engagement?

The discussions began in March 2020, and the project was completed in July 2020. There were some delays with the fiber optic cable, which held the project off for the first few months. The total duration of the implementation was about two months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It was a successful project. Their professionalism in getting everything set up, working around our schedule to minimize our downtime, and the whole customer service experience were great. 

How did Helixstorm perform from a project management standpoint?

Helixstorm’s project management was great. Their communication was seamless and transparent, and they completed what they said they were going to on time. The team had some challenges with some of the cables in the business, and they had to pull in some new cabling which they weren’t expecting.

They were still able to complete everything on time, including any changes in scope. Their Help Desk is incredibly responsive and has a goal of completing 80% of their calls. We mostly communicate through phone and email, as well as Ring Central and video conferencing.

What did you find most impressive about them?

Helixstorm’s ability to assimilate into our organization was impressive. They didn’t come in and steamroll us with the installation; they worked around our schedules. The team was incredibly flexible in getting us set up. 

Are there any areas they could improve?

No, not that I can think of. Apart from the challenges they faced, they couldn’t have done anything differently. It was 100% customer satisfaction from ownership right down to the newest computer user.

Do you have any advice for potential customers?

Transparency is the key. If you tell them what you need and give them realistic budget expectations, they will put together the absolute best system they can for the money you’re willing to invest.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They were extremely competitive for the products they offered.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Cloud & IT Managed Services for National Mortgage Co

"Their technical knowledge separates them from everybody else."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Jan. - July 2020
Project summary: 

Helixstorm provided system integration and cloud consulting services to support the establishment of two data centers for a national mortgage company. The team managed integrations and implemented software.

The Reviewer
 
500-1,000 Employees
 
Irvine, CA
Jeffrey Ratter
CIO, Planet Home Lending
 
Verified
The Review
Feedback summary: 

Helixstorm provided valuable services that facilitated the successful implementation of a solution projected to generate significant cost-savings. The team’s effective project management helped the project remain on time and budget. Their responsiveness supported another satisfying engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the chief information officer at Planet Home Lending. We’re a national mortgage company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Helixstorm?

We wanted to bring our main infrastructure, which was under a managed services contract, in-house.

SOLUTION

What was the scope of their involvement?

Helixstorm helped us to build out two data centers. Their team not only secured the equipment but also guided our decisions about what to transfer to the Cloud and what to keep on premises. Their team helped us to figure out how we wanted to lay everything out.

We chose to use SimpliVity as our hyperconverged system. Helixstorm worked on all of the HPE integrations. Their team also implemented a disaster recovery software into our system.

We recently brought the two data centers online. Their team’s helping us to finish the configuration.

What is the team composition?

We worked with about four people from Helixstorm including account managers, senior engineers, and procurement specialists.

How did you come to work with Helixstorm?

Helixstorm’s one of the best Hewlett-Packard integrators in Southern California. We worked with them in the past and decided to work with them again to help us get our data centers up and running.

How much have you invested with them?

We spent about $1.2 million on their services.

What is the status of this engagement?

We started the project in January 2020, and it wrapped up in July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our ROI on the project was to overall net save about $300,000 a year for the company. The disaster recovery software allows us to automatically flip systems between the two data centers.

How did Helixstorm perform from a project management standpoint?

We used Microsoft Project but mostly communicated by e-mail. We completed the project on time and on budget. We have a great working relationship with their technical and project management teams.

What did you find most impressive about them?

Their technical knowledge separates them from everybody else. Their team knows what they’re doing. There’s nothing that stumps them. If we had a niche HP question, their team would reach out to their contacts to get us an answer the same day.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Before you start the project, have your technical team meet with theirs to establish a level of comfort. Once you understand their knowledge of the HP product line, the process will be easier.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT Services for Apparel Company

"Their online documentation tools are their biggest assets."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2018 - Ongoing
Project summary: 

Helixstorm updated core network infrastructure, providing 24/7 system management. They replaced wireless infrastructure, implemented disaster recovery solutions, and performed an Active Directory migration.

The Reviewer
 
201 - 500
 
Los Angeles, California
Director, Apparel Company
 
Verified
The Review
Feedback summary: 

Helixstorm implemented several up-to-date solutions, transforming network mismanagement. Technically competent, the team’s ability to explore and apply effective products instills confidence in the systems. Their organization and accommodation support continued collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of an apparel company, which serves clients with consistent needs for identity branding.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Helixstorm?

We needed to update everything because our corporate network was aging. The wireless infrastructure was unreliable. The firewall infrastructure network perimeters were old. And the backup infrastructure didn’t have a disaster recovery (DR) component to it.

SOLUTION

What was the scope of their involvement?

Helixstorm replaced our core network infrastructure, updating all its components. The team audited the environment and recommended solutions for the wireless network and backup.

First, the team replaced the wireless infrastructure with secure multiple service set identifiers (SSIDs), integrating an intact directorate for authentication. They placed the core network infrastructure under a managed back up and a DR solution, which links data to local appliances and replicates to Microsoft Azure. This enables us to recover our infrastructure and Azure if need be.

Also, the team performed an Active Directory migration and currently provides 24/7 network monitoring and management.

What is the team composition?

We interact with five people on a regular basis, but mostly speak with Eric (CTO, Helixstorm).

How did you come to work with Helixstorm?

Helixstorm was recommended. They’re a smaller organization but very technically competent, which is hard to find. They have the ability to not only understand the different products out there but also have the technical wherewithal to implement them.

How much have you invested with them?

We’ve probably spent $400,000–$550,000 at this point. Our monthly spend is probably about $15,000–$18,000 a month.

What is the status of this engagement?

We began the collaboration in December 2018, and it's ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s been a pretty big transformation. Over the company’s past 90 years, there hasn’t been an emphasis on technology. A lot of our systems were put in place but mismanaged or not necessarily the best in class solution. I have a high level of certainty that the technology implemented is going to work and going to work right. I don’t have to second guess what’s there.

They've never fallen through on any of their work—we’ve even tested in the middle of the night. We unplugged a couple of our internet circuits and within about six minutes we had notifications from them and a telephone call that our internet was down. Before our collaboration, nobody would have known.

How did Helixstorm perform from a project management standpoint?

Their project management skills are solid, and they communicate through whatever channel we want. For some issues, we use their email ticketing systems and other online project management tools. But if we need to, we can call them on their cell. They’re willing to accommodate our needs.

What did you find most impressive about them?

Their online documentation tools are their biggest assets. I can log in and see a complete picture of everything related to our passwords and security network architecture.

Are there any areas they could improve?

Honestly, I’m really happy. I don’t see anywhere I could tell them to improve at this point.

Do you have any advice for potential customers?

Be transparent with needs and be fair with the budget. People negotiate too hard with the price which can limit capabilities.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT Services for Marketing Firm

"The onboarding process was great and their team is very responsive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2018 - Ongoing
Project summary: 

Helixstorm completed two major internet migration projects. The team provides ongoing IT support and proactively monitors wireless internet access.

The Reviewer
 
11-50 Employees
 
Irvine, California
CEO, Marketing Agency
 
Verified
The Review
Feedback summary: 

Helixstorm’s efforts have saved time and visibly boosted productivity. The team is extremely knowledgeable and fun to work with. Their instant response times set them apart from other vendors.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a full-service marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Helixstorm?

We hired Helixstorm to resolve our time-consuming IT issues.

SOLUTION

What challenge were you trying to address with Helixstorm?

We hired Helixstorm to resolve time-consuming IT issues.

What was the scope of their involvement?

They monitor all of our systems at any given location and remedy issues as they arise (i.e. updates, patching, P.C. maintenance). One of their main jobs is proactively managing the wireless internet, which is crucial to our operations.

What is the team composition?

Aaron (Co-Founder, Helixstorm) is our main contact. For our internet migration project, we had a specific point person who was in constant contact with us throughout the entire process.  We also have other points of contact from their team depending on the nature of our request.

How did you come to work with Helixstorm?

They were recommended to me by a business partner. We decided to work with them because they seemed knowledgeable, had a solid value proposition, and their team values aligned well with our own.

How much have you invested with them?

We’ve invested $45,000 – $50,000.

What is the status of this engagement?

We began working together in May 2018, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We appreciate the value they provide in saving us time.  Personally, they enable me to focus on other aspects of the business and earn more revenue. In the past, internet failures were frustrating and cost us hours of productivity.  Now, we work much more efficiently. They’re also a great resource for IT questions and ideas we might want to implement going forward.

How did Helixstorm perform from a project management standpoint?

The onboarding process was great and their team is very responsive. Initially, they told us they’d respond to our concerns within 15 minutes; we’ve found that they usually respond instantly. The team was excellent in managing the two larger projects we’ve had with them. They were able to manage it even when the scope of the project changed and communicated with us two to three times a day.

What did you find most impressive about them?

Our relationship with them has been fantastic. Their staff is really fun to work with.

Are there any areas they could improve?

No, nothing I can think of right now.

Do you have any advice for potential customers?

I would encourage potential customers to assess what their business goals are and where their values are in terms of business continuity, productivity, and internal infrastructure.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them to a few colleagues.

IT Infrastructure for Ship Repair Company

"We have been able to increase our productivity due to their quick responses and maintenance."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000,000+
 
Jan. 2018 - Ongoing
Project summary: 

A ship repair company enlisted the services of Helixstorm to ensure that all of the company's IT infrastructure is fully compliant and up to standard. 

The Reviewer
 
51-200 Employees
 
San Diego, California
Seth Siraton
Vice President, MILLER MARINE
 
Verified
The Review
Feedback summary: 

The company was most impressed by the team's response time when it comes to resolving tickets and issues. Their performance allowed the company to increase their productivity.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Vice President of Miller Marine, we are a ship repair company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Helixstorm?

Ensure compliance, install new servers and monitoring. All around IT support.

What were your goals for this project?

To not have to worry about any IT issues and considerate on the health of the business.

SOLUTION

How did you select this vendor?

Referral and an extensive interview with the owner.

Describe the project in detail.

Build and relocate new server, all around IT support.

What was the team composition?

Helixstorm had 4 personnel to assist in the project along with there customer service representatives throughout the setup. The team has grown over the past few years.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After hiring Helixstorm we have been able to increase our productivity due to their quick responses and maintenance.

How effective was the workflow between your team and theirs?

communication was great during the setup, Helixstorm has a great response to any of our tickets submitted.

What did you find most impressive about this company?

Response time

Are there any areas for improvement?

Nothing at this time.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer