Managed IT & IT Support for Orange County

We’re your full-service IT department, just in a different building.

With over 50 years of collective industry experience, we offer a wide range of cloud and virtualization solutions, 24/7 managed IT support and professional consulting for small to medium-sized businesses across southern California. 

 

We align technology to support strategy and solve business challenges. As applications continue to head to the cloud, it increases security and management concerns. We’re the technology partner that keeps clients relevant and secure.

Helixstorm is committed to excellent customer service. We continuously strive to exceed our clients’ expectations. Our certified engineers are dedicated to helping our clients solve challenges – 24 hours a day, seven days a week. 

Let us reduce your technology costs, secure your organization, and solve recurring IT headaches once and for all. 

 
$1,000+
 
Undisclosed
 
10 - 49
 Founded
2007
Show all +
Temecula, CA
headquarters
  • 27238 Via Industria
    Temecula, CA 92590
    United States
other locations
  • 9551 Irvine Center Drive
    Irvine, CA 92618
    United States

Reviews

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Managed IT Services for Apparel Company

"Their online documentation tools are their biggest assets."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2018 - Ongoing
Project summary: 

Helixstorm updated core network infrastructure, providing 24/7 system management. They replaced wireless infrastructure, implemented disaster recovery solutions, and performed an Active Directory migration.

The Reviewer
 
201 - 500
 
Los Angeles, California
Director, Apparel Company
 
Verified
The Review
Feedback summary: 

Helixstorm implemented several up-to-date solutions, transforming network mismanagement. Technically competent, the team’s ability to explore and apply effective products instills confidence in the systems. Their organization and accommodation support continued collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of an apparel company, which serves clients with consistent needs for identity branding.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Helixstorm?

We needed to update everything because our corporate network was aging. The wireless infrastructure was unreliable. The firewall infrastructure network perimeters were old. And the backup infrastructure didn’t have a disaster recovery (DR) component to it.

SOLUTION

What was the scope of their involvement?

Helixstorm replaced our core network infrastructure, updating all its components. The team audited the environment and recommended solutions for the wireless network and backup.

First, the team replaced the wireless infrastructure with secure multiple service set identifiers (SSIDs), integrating an intact directorate for authentication. They placed the core network infrastructure under a managed back up and a DR solution, which links data to local appliances and replicates to Microsoft Azure. This enables us to recover our infrastructure and Azure if need be.

Also, the team performed an Active Directory migration and currently provides 24/7 network monitoring and management.

What is the team composition?

We interact with five people on a regular basis, but mostly speak with Eric (CTO, Helixstorm).

How did you come to work with Helixstorm?

Helixstorm was recommended. They’re a smaller organization but very technically competent, which is hard to find. They have the ability to not only understand the different products out there but also have the technical wherewithal to implement them.

How much have you invested with them?

We’ve probably spent $400,000–$550,000 at this point. Our monthly spend is probably about $15,000–$18,000 a month.

What is the status of this engagement?

We began the collaboration in December 2018, and it's ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s been a pretty big transformation. Over the company’s past 90 years, there hasn’t been an emphasis on technology. A lot of our systems were put in place but mismanaged or not necessarily the best in class solution. I have a high level of certainty that the technology implemented is going to work and going to work right. I don’t have to second guess what’s there.

They've never fallen through on any of their work—we’ve even tested in the middle of the night. We unplugged a couple of our internet circuits and within about six minutes we had notifications from them and a telephone call that our internet was down. Before our collaboration, nobody would have known.

How did Helixstorm perform from a project management standpoint?

Their project management skills are solid, and they communicate through whatever channel we want. For some issues, we use their email ticketing systems and other online project management tools. But if we need to, we can call them on their cell. They’re willing to accommodate our needs.

What did you find most impressive about them?

Their online documentation tools are their biggest assets. I can log in and see a complete picture of everything related to our passwords and security network architecture.

Are there any areas they could improve?

Honestly, I’m really happy. I don’t see anywhere I could tell them to improve at this point.

Do you have any advice for potential customers?

Be transparent with needs and be fair with the budget. People negotiate too hard with the price which can limit capabilities.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT Services for Marketing Firm

"The onboarding process was great and their team is very responsive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2018 - Ongoing
Project summary: 

Helixstorm completed two major internet migration projects. The team provides ongoing IT support and proactively monitors wireless internet access.

The Reviewer
 
11-50 Employees
 
Irvine, California
CEO, Marketing Agency
 
Verified
The Review
Feedback summary: 

Helixstorm’s efforts have saved time and visibly boosted productivity. The team is extremely knowledgeable and fun to work with. Their instant response times set them apart from other vendors.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a full-service marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Helixstorm?

We hired Helixstorm to resolve our time-consuming IT issues.

SOLUTION

What challenge were you trying to address with Helixstorm?

We hired Helixstorm to resolve time-consuming IT issues.

What was the scope of their involvement?

They monitor all of our systems at any given location and remedy issues as they arise (i.e. updates, patching, P.C. maintenance). One of their main jobs is proactively managing the wireless internet, which is crucial to our operations.

What is the team composition?

Aaron (Co-Founder, Helixstorm) is our main contact. For our internet migration project, we had a specific point person who was in constant contact with us throughout the entire process.  We also have other points of contact from their team depending on the nature of our request.

How did you come to work with Helixstorm?

They were recommended to me by a business partner. We decided to work with them because they seemed knowledgeable, had a solid value proposition, and their team values aligned well with our own.

How much have you invested with them?

We’ve invested $45,000 – $50,000.

What is the status of this engagement?

We began working together in May 2018, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We appreciate the value they provide in saving us time.  Personally, they enable me to focus on other aspects of the business and earn more revenue. In the past, internet failures were frustrating and cost us hours of productivity.  Now, we work much more efficiently. They’re also a great resource for IT questions and ideas we might want to implement going forward.

How did Helixstorm perform from a project management standpoint?

The onboarding process was great and their team is very responsive. Initially, they told us they’d respond to our concerns within 15 minutes; we’ve found that they usually respond instantly. The team was excellent in managing the two larger projects we’ve had with them. They were able to manage it even when the scope of the project changed and communicated with us two to three times a day.

What did you find most impressive about them?

Our relationship with them has been fantastic. Their staff is really fun to work with.

Are there any areas they could improve?

No, nothing I can think of right now.

Do you have any advice for potential customers?

I would encourage potential customers to assess what their business goals are and where their values are in terms of business continuity, productivity, and internal infrastructure.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them to a few colleagues.