Managed IT & IT Support for Orange County

We’re your full-service IT department, just in a different building.

With over 50 years of collective industry experience, we offer a wide range of cloud and virtualization solutions, 24/7 managed IT support and professional consulting for small to medium-sized businesses across southern California. 

 

We align technology to support strategy and solve business challenges. As applications continue to head to the cloud, it increases security and management concerns. We’re the technology partner that keeps clients relevant and secure.

Helixstorm is committed to excellent customer service. We continuously strive to exceed our clients’ expectations. Our certified engineers are dedicated to helping our clients solve challenges – 24 hours a day, seven days a week. 

Let us reduce your technology costs, secure your organization, and solve recurring IT headaches once and for all. 

 
$1,000+
 
Undisclosed
 
10 - 49
 Founded
2007
Show all +
Temecula, CA
headquarters
  • 27238 Via Industria
    Temecula, CA 92590
    United States
other locations
  • 9551 Irvine Center Drive
    Irvine, CA 92618
    United States

Reviews

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Managed IT Services for Marketing Firm

"The onboarding process was great and their team is very responsive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2018 - Ongoing
Project summary: 

Helixstorm completed two major internet migration projects. The team provides ongoing IT support and proactively monitors wireless internet access.

The Reviewer
 
11-50 Employees
 
Irvine, California
CEO, Marketing Agency
 
Verified
The Review
Feedback summary: 

Helixstorm’s efforts have saved time and visibly boosted productivity. The team is extremely knowledgeable and fun to work with. Their instant response times set them apart from other vendors.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a full-service marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Helixstorm?

We hired Helixstorm to resolve our time-consuming IT issues.

SOLUTION

What challenge were you trying to address with Helixstorm?

We hired Helixstorm to resolve time-consuming IT issues.

What was the scope of their involvement?

They monitor all of our systems at any given location and remedy issues as they arise (i.e. updates, patching, P.C. maintenance). One of their main jobs is proactively managing the wireless internet, which is crucial to our operations.

What is the team composition?

Aaron (Co-Founder, Helixstorm) is our main contact. For our internet migration project, we had a specific point person who was in constant contact with us throughout the entire process.  We also have other points of contact from their team depending on the nature of our request.

How did you come to work with Helixstorm?

They were recommended to me by a business partner. We decided to work with them because they seemed knowledgeable, had a solid value proposition, and their team values aligned well with our own.

How much have you invested with them?

We’ve invested $45,000 – $50,000.

What is the status of this engagement?

We began working together in May 2018, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We appreciate the value they provide in saving us time.  Personally, they enable me to focus on other aspects of the business and earn more revenue. In the past, internet failures were frustrating and cost us hours of productivity.  Now, we work much more efficiently. They’re also a great resource for IT questions and ideas we might want to implement going forward.

How did Helixstorm perform from a project management standpoint?

The onboarding process was great and their team is very responsive. Initially, they told us they’d respond to our concerns within 15 minutes; we’ve found that they usually respond instantly. The team was excellent in managing the two larger projects we’ve had with them. They were able to manage it even when the scope of the project changed and communicated with us two to three times a day.

What did you find most impressive about them?

Our relationship with them has been fantastic. Their staff is really fun to work with.

Are there any areas they could improve?

No, nothing I can think of right now.

Do you have any advice for potential customers?

I would encourage potential customers to assess what their business goals are and where their values are in terms of business continuity, productivity, and internal infrastructure.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them to a few colleagues.