Helixstorm

BACKGROUND

Please describe your company and position.

I am the IT Director of Truly Nolen of America

Describe what your company does in a single sentence.

Pest, Termite, Rodent Control

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Helixstorm to accomplish?

• Upgrade Blade/3 Par mixed storage to dHCI and all Flash storage on prem

SOLUTION

How did you find Helixstorm?

Referral

Why did you select Helixstorm over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Helixstorm were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Analyzed infrastrcture snd workloads to provide recommendation on update hardware, software and services to upgrade systems tobmatxh workloads and priorities

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Upgraded infrastructure that exceeded expectstions and timely support and continued business/technology consulttations to ensure we were satisifued 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Product was delivered on time and within budget

What was your primary form of communication with Helixstorm?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The owners and team members were actively engaged and felt like an integrated part of the team.

Are there any areas for improvement or something Helixstorm could have done differently?

They were great

BACKGROUND

Please describe your company and position.

I am the IT Manager of Advanced Air, LLC

Describe what your company does in a single sentence.

We are a Private Charter and Airline company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Helixstorm to accomplish?

• Optimize IT operations
• Manage our company's IT operations
• Upgrade infrastructure

SOLUTION

How did you find Helixstorm?

Online Search

Why did you select Helixstorm over others?

• High ratings
• Pricing fit our budget

How many teammates from Helixstorm were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We recently completed a comprehensive network infrastructure upgrade aimed at improving reliability, speed, and security across our entire organization. Key deliverables included replacing aging switches with high-performance models, upgrading wireless access points for broader coverage, implementing next-generation firewalls to bolster security, and streamlining network monitoring to quickly identify and resolve issues. By leveraging advanced technologies and rigorous testing processes, we have significantly enhanced our network’s performance and scalability—laying the foundation for future growth and innovation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Through our upgraded network infrastructure, we’ve seen measurable improvements in both performance and reliability. Network downtime was reduced significantly, user satisfaction scores improved due to faster data throughput, and help desk tickets related to connectivity issues declined by over 30%. Additionally, the deployment of next-generation firewalls resulted in a marked decrease in security incidents and vulnerability reports. Collectively, these outcomes validate the project’s success in meeting our goals of enhanced speed, stability, and security.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From initial planning to final deployment, the project management team demonstrated a highly organized and responsive approach. They worked closely with our internal teams to define clear milestones and adhered to established timelines, ensuring all key deliverables arrived on schedule. Communication was frequent and transparent—our feedback was welcomed at every stage, and adjustments were made promptly to address evolving needs. This open collaboration helped the project stay on track and ultimately allowed us to achieve our strategic objectives within the projected timeframe.

What was your primary form of communication with Helixstorm?

In-Person Meeting

What did you find most impressive or unique about this company?

I was most impressed by their ability to seamlessly integrate cutting-edge technologies with our existing systems. They brought a clear vision for modernizing our network infrastructure and were highly adept at tailoring solutions that fit our specific needs—whether that meant adjusting project timelines, customizing configurations, or providing expert guidance on best practices. Their level of flexibility and technical foresight truly set them apart.

Are there any areas for improvement or something Helixstorm could have done differently?

None. 

BACKGROUND

Please describe your company and your position there.

I am the Vice President of Miller Marine, we are a ship repair company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Helixstorm?

Ensure compliance, install new servers and monitoring. All around IT support.

What were your goals for this project?

To not have to worry about any IT issues and considerate on the health of the business.

SOLUTION

How did you select this vendor?

Referral and an extensive interview with the owner.

Describe the project in detail.

Build and relocate new server, all around IT support.

What was the team composition?

Helixstorm had 4 personnel to assist in the project along with there customer service representatives throughout the setup. The team has grown over the past few years.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After hiring Helixstorm we have been able to increase our productivity due to their quick responses and maintenance.

How effective was the workflow between your team and theirs?

communication was great during the setup, Helixstorm has a great response to any of our tickets submitted.

What did you find most impressive about this company?

Response time

Are there any areas for improvement?

Nothing at this time.