RCS Professional Services

Please describe your company and your position there.

I am a VCIO for the largest data migration company in the us.

For what projects/services did your company hire RCS Professional Services?

Rcs was hired to help us build a cloud-based HIPAA compliant environment and lockdown outside access to the environment.

How did you select this vendor and what were the deciding factors?

We prepared an RFP and they were the best solution and price for the problem that we faced

Describe the project in detail and walk through the stages of the project.

We had our data spread across multiple platforms and saas applications this was not compliant and we had no control over what employees and contractors could do with the data. RCS came up with a secure environment in Azure using Sharepoint to satisfy the compliance need and get all our data in one location as well as allowed us remote access from anywhere anytime over multiple devices securely. THey also training the users on how to use and access the system.

How many resources from the vendor's team worked with you, and what were their positions?

Many from Level 3 techs to level 1 tech to include assistance from the owner. They also did weekly check-in calls during the entire process.

Can you share any outcomes from the project that demonstrate progress or success?

We now have MFA turned on and have moved to Microsoft 365 and have a compliant locked-down system that has allowed us to offer our services to much more industrys, all while making it simple and easy to use.

How effective was the workflow between your team and theirs?

They had a reliable team of experts that were there for us 24x7. They also documented everything and gave us access to the information.

What did you find most impressive or unique about this company?

Their team worked well with ours and they listened to the issues and came up with slid solutions, they provided training and support above and beyond.

Are there any areas for improvement or something they could have done differently?

NO

Please describe your company and your position there.

I am a co-founder of The Muttly Crew. We are a lifestyle brand for companion animals and their humans embracing fashion-forward apparel and digital infotainment.

For what projects/services did your company hire RCS Professional Services?

As we expand our "pawprint" in the pet industries, we can truly appreciate Esther and her team at RCS Professional Services. We regularly network with RCS and attend its informative and relevant webinars and tutorials. RCS is not only are generous with helping us grow our contact base and make informed IT decisions. Esther and the other IT experts help prepare clients to tackle the constantly changing technical landscape while focusing on their business.

What were your goals for this project?

We want to grow sales while not worrying about IT issues day to day.

How did you select RCS Professional Services?

I met Esther in a networking group and was impressed with RCS' transparency and eagerness to make sure companies are informed and safe. They care about our security, organization of data and being able to expand seamlessly with new users.

Describe the scope of their work in detail.

N/A

What was the team composition?

I work and network closely with Esther.

Can you share any outcomes from the project that demonstrate progress or success?

Since our first conversations with Esther and other RCS professionals, our network has grown tremendously and we were able to make good decisions on IT vendors and software.

How effective was the workflow between your team and theirs?

N/A

What did you find most impressive about this company?

I am impressed with their never-ending generosity of sharing information and teaching others to be empowered with their IT setups.

Are there any areas for improvement?

No

Please describe your company and your position there.

Clothing sportwear manufacture and i amthe creative director

For what projects/services did your company hire RCS Professional Services?

Updates on programs for my design work

How did you select this vendor and what were the deciding factors?

RCS is been our company it for long time. and their professionalism and service was the deciding factor.

Describe the project in detail and walk through the stages of the project.

Need updates on my programs to alwasy update to currect technologies

How many resources from the vendor's team worked with you, and what were their positions?

In my case one tecnichan but they take care all the employees in the company for any assistance or issie with it

Can you share any outcomes from the project that demonstrate progress or success?

Nothing to say once you make a call they respond and resolve the issue that they were called for.

How effective was the workflow between your team and theirs?

Very efficient

What did you find most impressive or unique about this company?

Like i said they are professional with a very exstensive IT knowledge

Are there any areas for improvement or something they could have done differently?

No

Please describe your company and your position there.

I'm a Fashion Designer/Design Director for a small company (under 100 employees) who design, manufacture, and sell Children's Clothing to mass market retailers out of our NYC based offices.

For what projects/services did your company hire RCS Professional Services?

In the wake of COVID shutdowns and layoffs- we needed knowledgable IT support for our staff and the logistics programs used/ day to day IT needs of a semi-remote staff.

How did you select this vendor and what were the deciding factors?

This company was selected by upper management

Describe the project in detail and walk through the stages of the project.

Keeping things running smoothly with general IT support in day to day operations, which is ongoing.

How many resources from the vendor's team worked with you, and what were their positions?

1-3 Team members were rotating for direct support in office as well as via telephone on remote work days.

Can you share any outcomes from the project that demonstrate progress or success?

Technical hang-ups with using new software for designs staff were resolved timely and efficiently, with contact initiated after help ticket was put in, and timely follow-up.

How effective was the workflow between your team and theirs?

It was effective and seamless. RCS team members are easily reachable and are always engaged.

What did you find most impressive or unique about this company?

Availability was great. Didn't have to be on hold when on the phone, and appreciated quick follow-up once help ticket was submitted.

Are there any areas for improvement or something they could have done differently?

All expectations were met