RCS Professional Services

BACKGROUND

Please describe your company and position.

I am a Manager of Cotton Hall Asset Management LP

Describe what your company does in a single sentence.

We are a Family Investment Office.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RCS Professional Services to accomplish?

• Manage our IT infrastructure
• Advise on security
• All other IT needs/issues

SOLUTION

How did you find RCS Professional Services?

Referral

Why did you select RCS Professional Services over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

RCS Professional as been our IT company that we have used for over 20 years. They are helpful, reliable and easy to work with. They are knowledgeable in their field and have always been able to manage our IT needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

RCS Professional has set budgets and goals for us and we also have quarterly meetings to make sure that we are all on the same page with our IT infrastructure and anything that needs updating. They have always provided great service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

RCS provides regular updates on their timelines and follows up promptly.

What was your primary form of communication with RCS Professional Services?

In-Person Meeting

What did you find most impressive or unique about this company?

We like the personal touch of having a relationship with RCS Professional management for over 20 years. They know us and we know them and that makes it a better working arrangement for all of us.

Are there any areas for improvement or something RCS Professional Services could have done differently?

Occasionally they have some staff turnover which leads to us getting service techs that don't know our setup well, but it has never been detrimental and we can always work through it.

BACKGROUND

Please describe your company and your position there.

I am a VCIO for the largest data migration company in the us.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RCS Professional Services?

Rcs was hired to help us build a cloud-based HIPAA compliant environment and lockdown outside access to the environment.

SOLUTION

How did you select this vendor and what were the deciding factors?

We prepared an RFP and they were the best solution and price for the problem that we faced

Describe the project in detail and walk through the stages of the project.

We had our data spread across multiple platforms and saas applications this was not compliant and we had no control over what employees and contractors could do with the data. RCS came up with a secure environment in Azure using Sharepoint to satisfy the compliance need and get all our data in one location as well as allowed us remote access from anywhere anytime over multiple devices securely. THey also training the users on how to use and access the system.

How many resources from the vendor's team worked with you, and what were their positions?

Many from Level 3 techs to level 1 tech to include assistance from the owner. They also did weekly check-in calls during the entire process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We now have MFA turned on and have moved to Microsoft 365 and have a compliant locked-down system that has allowed us to offer our services to much more industrys, all while making it simple and easy to use.

How effective was the workflow between your team and theirs?

They had a reliable team of experts that were there for us 24x7. They also documented everything and gave us access to the information.

What did you find most impressive or unique about this company?

Their team worked well with ours and they listened to the issues and came up with slid solutions, they provided training and support above and beyond.

Are there any areas for improvement or something they could have done differently?

NO

BACKGROUND

Please describe your company and your position there.

I am a co-founder of The Muttly Crew. We are a lifestyle brand for companion animals and their humans embracing fashion-forward apparel and digital infotainment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RCS Professional Services?

As we expand our "pawprint" in the pet industries, we can truly appreciate Esther and her team at RCS Professional Services. We regularly network with RCS and attend its informative and relevant webinars and tutorials. RCS is not only are generous with helping us grow our contact base and make informed IT decisions. Esther and the other IT experts help prepare clients to tackle the constantly changing technical landscape while focusing on their business.

What were your goals for this project?

We want to grow sales while not worrying about IT issues day to day.

SOLUTION

How did you select RCS Professional Services?

I met Esther in a networking group and was impressed with RCS' transparency and eagerness to make sure companies are informed and safe. They care about our security, organization of data and being able to expand seamlessly with new users.

Describe the scope of their work in detail.

N/A

What was the team composition?

I work and network closely with Esther.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since our first conversations with Esther and other RCS professionals, our network has grown tremendously and we were able to make good decisions on IT vendors and software.

How effective was the workflow between your team and theirs?

N/A

What did you find most impressive about this company?

I am impressed with their never-ending generosity of sharing information and teaching others to be empowered with their IT setups.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

I am the project and account manager for an online retailer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RCS Professional Services?

Our company hired RCS to handle all of our IT needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have been with RCS since before I worked for the company. So, I cannot be sure of any deciding factors used in selecting your services.

Describe the project in detail and walk through their service package.

Your IT team has been integral in setting up our workstations, network, and servers. They also help to maintain the overall functionality of all of our devices and troubleshoot any issues that may arise.

How many resources from the vendor's team worked with you, and what were their positions?

We tend to simply submit tickets when issues occur and whichever technician finishes up first reaches out to help us with it. However, more often than not. We get assigned to Harris, one of the best IT professionals I have had the pleasure of working with. He is extremely polite and knowledgeable, and I have yet to run into a situation where Harris was not able to find a solution for us. I cannot say enough good things about Harris. I look forward to my interactions with him and sincerely believe he is a valuable asset to your company.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Every ticket we submit is handled in a timely manner and we have yet to find an issue that RCS was unable to solve.

How effective was the workflow between your team and theirs?

Workflow between our company and RCS is well established and runs smoothly. We submit tickets, they respond in a timely manner, and then we work together towards a solution.

What did you find most impressive or unique about this company?

I find it quite impressive how many issues they are able to handle completely remote. Even with many hardware issues they can simply walk you through them over the phone which expedites the process since you aren't waiting for a technician to show up.

Are there any areas for improvement or something they could have done differently?

The automated information provided when a case is completed can be a bit confusing and lacking at times. Otherwise, I cannot think of any other significant areas for improvement.

BACKGROUND

Please describe your company and your position there.

Clothing sportwear manufacture and i amthe creative director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RCS Professional Services?

Updates on programs for my design work

SOLUTION

How did you select this vendor and what were the deciding factors?

RCS is been our company it for long time. and their professionalism and service was the deciding factor.

Describe the project in detail and walk through the stages of the project.

Need updates on my programs to alwasy update to currect technologies

How many resources from the vendor's team worked with you, and what were their positions?

In my case one tecnichan but they take care all the employees in the company for any assistance or issie with it

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Nothing to say once you make a call they respond and resolve the issue that they were called for.

How effective was the workflow between your team and theirs?

Very efficient

What did you find most impressive or unique about this company?

Like i said they are professional with a very exstensive IT knowledge

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I'm a Fashion Designer/Design Director for a small company (under 100 employees) who design, manufacture, and sell Children's Clothing to mass market retailers out of our NYC based offices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RCS Professional Services?

In the wake of COVID shutdowns and layoffs- we needed knowledgable IT support for our staff and the logistics programs used/ day to day IT needs of a semi-remote staff.

SOLUTION

How did you select this vendor and what were the deciding factors?

This company was selected by upper management

Describe the project in detail and walk through the stages of the project.

Keeping things running smoothly with general IT support in day to day operations, which is ongoing.

How many resources from the vendor's team worked with you, and what were their positions?

1-3 Team members were rotating for direct support in office as well as via telephone on remote work days.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Technical hang-ups with using new software for designs staff were resolved timely and efficiently, with contact initiated after help ticket was put in, and timely follow-up.

How effective was the workflow between your team and theirs?

It was effective and seamless. RCS team members are easily reachable and are always engaged.

What did you find most impressive or unique about this company?

Availability was great. Didn't have to be on hold when on the phone, and appreciated quick follow-up once help ticket was submitted.

Are there any areas for improvement or something they could have done differently?

All expectations were met