IT Managed Services IT Strategy Consulting
Confidential
Jan. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The knowledge each person brings to their tickets is impressive."

Oct 2, 2024

IT Department, Arc of Hunterdon County

Anonymous

Other industries
Hampton, New Jersey
201-500 Employees
Online Review
Verified

Integrated Computer Services, Inc. provides IT support for a training and employment agency. The team handles the client's server, network maintenance, MFA, spam filtering, and security awareness training.

Integrated Computer Services, Inc. has provided professional and prompt updates, resulting in minimal downtime. The team acts quickly, is professional and timely, and communicates easily via in-person and virtual meetings. The team's wide variety of knowledge and skills have impressed the client.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the IT DEPARTMENT @ of Arc of Hunterdon County

Describe what your company does in a single sentence.

We are the future of training, employment, recreational, residential and day services for individuals with intellectual and developmental disabilities. We are a fiscally responsible agency serving individuals in partnership with their families and are the provider of choice for quality person-centered services throughout Hunterdon County.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Integrated Computer Services, Inc. to accomplish?

Provide support for our server

SOLUTION

How did you find Integrated Computer Services, Inc.?

Online Search
Other

Why did you select Integrated Computer Services, Inc. over others?

High ratings
Close to my geographic location
Pricing fit our budget
Good value for cost
Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

24/7/365 security monitoring
Spam/Antivirus filtering management
Security Awareness Trainings
Sonicwall
MFA
Network uptime, heath, maintenance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Prompt updates, professional responses.
Quick acting, resulting in very little downtime.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are quick, professional, timely and work as a team to get the job done. Communication was easy and very fluid.

What was your primary form of communication with Integrated Computer Services, Inc.?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The knowledge each person brings to their tickets is impressive
Wide variety of knowledge and skills.

Are there any areas for improvement or something Integrated Computer Services, Inc. could have done differently?

N/A

RATINGS

5.0

Integrated Computer Services, Inc.

New Jersey Managed IT Consulting and Tech Services

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