Bit by Bit Computer Consultants

BACKGROUND

Introduce your business and what you do there.

I’m the finance manager of a law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

We needed to replace our existing IT service provider.

SOLUTION

What was the scope of their involvement?

Bit by Bit Computer Consultants has done a complete overhaul and assessment of our entire network. We’ve taken on a bunch of new projects to modernize all of our IT infrastructure, hardware, and software. They’ve guided us through every step of the way.

Bit by Bit Computer Consultants also provides us with a 24/7 help desk, which has been a phenomenal resource for all of our employees to have one place to contact for any IT issues.

We’re a hybrid firm, meaning we’re not fully remote, but we’re also not fully on-site. We knew we had to upgrade all of our hardware. We had a lot of old computers, random desktops, and laptops that weren’t really tied to anything. Bit by Bit Computer Consultants came in, assessed everything, and rolled out brand-new laptops to every employee in the firm. They’re all 100% secure and tied back to Microsoft Intune and fully managed.

We’ve done a full cybersecurity assessment, and we’re rolling out zero trust and all sorts of app protections and locking down the ability to access any corporate data and email.

What is the team composition?

I generally deal with a core group of around six teammates from Bit by Bit Computer Consultants. However, I’ve dealt with 20–30 different people, including all the help desk technicians. I’m generally in contact with Dara. Underneath her is Eileen, who is my secondary go-to person if I have any issues with tickets or need things escalated.

Any time we undertake a major IT project or overhaul, there’s a project manager, a team leader, and the technicians doing the work. All of those teammates are very much in touch with us.

How did you come to work with Bit by Bit Computer Consultants?

Bit by Bit Computer Consultants came highly recommended. They were also connected to a friend of a partner in our law firm. When we interviewed them, we were very impressed with the depth of their IT knowledge and the number of services they could provide to support us.

How much have you invested with them?

We’ve spent around $200,000 on major projects. We also have ongoing monthly costs of $10,000.

What is the status of this engagement?

We started working with them in January 2022, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve definitely seen a major increase in ticket resolution. Things are resolved very quickly. Having the ticketing system has been a vast improvement in our productivity. We have biweekly calls with Bit by Bit Computer Consultants to go over all prior tickets and figure out strategies on how to mitigate those tickets going forward.

They’re not just about seeing the tickets and getting the initial IT issue resolved. They also come up with solutions to avoid having that problem in the future, which is very proactive and has been a huge help for us. Overall, I'm extremely happy with them. I've also gotten reviews from top-level executives and mid-level associates. They constantly come to me to say that Bit by Bit Computer Consultants is great.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

They’re very communication-heavy and highly organized. Bit by Bit Computer Consultants keeps us up to date throughout the entire process. We have biweekly and weekly Microsoft Teams meetings. They’re also very reachable via email and phone calls.

What did you find most impressive about them?

Their responsiveness is impressive.

Are there any areas they could improve?

No, there aren’t any areas of improvement. They exceed all of our expectations.

Do you have any advice for potential customers?

Bit by Bit Computer Consultants comes to the table with a lot of knowledge. They’ve been around for a very long time. They work with different companies from different industries, and I really like that. There’s a chance that another industry is doing something different that may apply to your industry.

Bit by Bit Computer Consultants is very engaging. They’re super responsive and want to help you become the most efficient you can. They want to make sure everything is super secure and supported and have as few IT tickets come up as possible.

BACKGROUND

Please describe your company and position.

I am the COO of JBI Library

Describe what your company does in a single sentence.

We connect anyone who is blind, has low vision, or a print disability to Jewish life.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bit by Bit Computer Consultants to accomplish?

• MSP
• Azure migration
• Increasing operational efficiency

SOLUTION

How did you find Bit by Bit Computer Consultants?

Online Search

Why did you select Bit by Bit Computer Consultants over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Bit by Bit Computer Consultants were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Bringing our IT systems into the 21st century by migrating to cloud storage and reconfiguring all devices to function outside of our on-prem environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Shutting down on-prem servers and ensuring cloud access without any loss of employee functionality.

Increasing the score of our annual cybersecurity assessment.

Delete additional redundant storage sources - both for data security and fiscal responsibility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

My team at Bit by Bit is responsive to my concerns, is appropriately communicative about their progress, managed expectations along the way, and always looped me into the discussions about our environment.  I have always found my contacts at Bit by Bit to go above and beyond in their customer service strategy and are delightful to deal with.

What was your primary form of communication with Bit by Bit Computer Consultants?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I find Bit by Bit is a wonderful company wit ha excellent balance of customer service orientation, engineering know-how, and creativity.  I have learned there are many ways to solve IT problems and the team at Bit by Bit worked with me to find solutions that meet the needs of my organization in a way that is conducive to our actual needs.  Finding a team as well-balanced as this is rare, and we are grateful for the partnership.

Are there any areas for improvement or something Bit by Bit Computer Consultants could have done differently?

Coordinating between my staff and their team, it is often difficult to be responsive to challenges in a timely manner while also coordinating the various schedules of staff members.  I would recomend implementing a meeting scheduling system to allow Bit by BIt to schedule time with staff members for efficient resolution of open tickets.

BACKGROUND

Introduce your business and what you do there.

I'm the director of IT at Arlington Baptist University, a small university with a little over 300 students.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

We needed help with our IT needs.

SOLUTION

What was the scope of their involvement?

Bit by Bit Computer Consultants provides IT and cloud consulting services. They take care of things that are a little over my head, such as ensuring that we have backups every night and helping me deal with network-related issues. The team has also helped me with our network printers and other various tasks to ensure that the college runs smoothly from an IT perspective.

Bit by Bit Computer Consultants has recommended configurations for a couple of servers we’ve purchased. They’ve also helped us switch to a more effective Wi-Fi system and install fiber connections throughout the campus. Currently, they’re working on a project to better secure some of our equipment so that it’s not easily accessible and is less affected by the Texas temperatures.

Additionally, they’re in charge of our cybersecurity solutions. They help with our annual IT audit. The team provides penetration testing and follow-up training as needed. They mostly provide remote services, but they can come on-site if I need them to.
They've added software called Casaa to access our machines and used Portnet, a firewall they've installed for us.

What is the team composition?

I work with four teammates from Bit by Bit Computer Consultants. Robert, their president, is in charge of the Arlington office. Their director of operations is the coordinator. He points me to the right person when I need help. The senior systems engineer helps me with Microsoft-specific things. The IT support specialist responds when I have a problem.

How did you come to work with Bit by Bit Computer Consultants?

I met Robert at a Chamber of Commerce event. I introduced Bit by Bit Computer Consultants to the school before the COVID-19 pandemic. At that point, I was the dean of business, and we knew we needed more help than I could provide because I was busy being the dean of business. We hired them. We've reviewed their contract every couple of years, and they're very competitive as far as pricing goes. 

Then, I left the school because they couldn’t afford to pay me. I was gone for 3–5 years and came back a little over a year ago. I came back as the director of IT, and I’m no longer going to teach any classes because our IT needs have become a little more than they were a long time ago.

What is the status of this engagement?

We started working together in March 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Bit by Bit Computer Consultants’ ticket resolution is very rapid. They’ve helped us increase the effectiveness of our Wi-Fi. As a result of COVID-19, we received an influx of money, and they put fiber connections throughout the campus, which has made a great difference.

Regarding how they handle technical issues, they can point me in the right direction, and I can help a whole lot. If I can't, there's somebody here within their offices, which are only 20 minutes away at the most.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

It’s my job to ensure they stay within the budget. Occasionally, Robert proposes something and puts other stuff in the proposal that we don’t want or care about. He has services that we don’t use, and he encourages us to use them. Sometimes I have to say no more than once, but that’s okay.

We have a ticket system that we use. I put a ticket in, and if it’s critical, I get a call within 10 minutes after putting the ticket in if they need any explanation. We communicate via that ticket system.

What did you find most impressive about them?

Bit by Bit Computer Consultants meets our performance and service quality expectations. They’re doing fine.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

Do you have any advice for potential customers?

Don’t be afraid to get into the nitty-gritty because they know how to handle that. Also, don’t be afraid to say no if there’s something you don’t want. They don’t get upset; they just say okay.

BACKGROUND

Please describe your company and position.

I am the Director of IT of Aroma Joes Franchising

Describe what your company does in a single sentence.

Founded in 2000, Aroma Joe’s is a local destination for handcrafted coffee and espresso drinks, unique flavor infusions, signature AJ’s RUSH® Energy Drinks and all-day food offerings served with positivity, in a friendly and upbeat environment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bit by Bit Computer Consultants to accomplish?

• Rollout of an upgraded POS solution
• New Store Setup

SOLUTION

How did you find Bit by Bit Computer Consultants?

Current Partner

Why did you select Bit by Bit Computer Consultants over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from Bit by Bit Computer Consultants were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Scope included learning the New Platform, New Network architecture, new Payments solution. Installing the software/ procuring the required hardware / configuring the software / QA of the updated solution.

Getting the signoffs from the Business owners.

The project had the additioal element of working late hours

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project Deliverables - Timeliness of the deliverable, Budget constraints, positive feedback from the Business partners

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project team delivered to meet/exceed expectations and were able to adapt due to unforceseen circumstances.

What was your primary form of communication with Bit by Bit Computer Consultants?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team is knowledgeable, understands both the technical and business components of the business.  The team has been patient as unplanned things occurred and adapted as required.

Are there any areas for improvement or something Bit by Bit Computer Consultants could have done differently?

The consultants were excellent

BACKGROUND

Introduce your business and what you do there.

I'm the director of operations at a design company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

We needed to switch IT managed services providers.

SOLUTION

What was the scope of their involvement?

Bit by Bit Computer Consultants provides managed IT services and cybersecurity support. The team helps us with annual screenings, tests, and various webinars that our staff has to do regarding cybersecurity. The team also manages important accounts in our business, especially with respect to Microsoft.

Initially, we worked with them for months to get switched over to their service. Our previous IT provider wasn't letting us exit our contract. Bit by Bit Computer Consultants helped guide us out of that process to take over our IT services. We organized a hardware ship-out to Bit by Bit Computer Consultants for them to ensure our computers were wiped clean, that their programming was online, and that we didn't have our old provider's hardware still on our computers. 

From there, we started from scratch with the team. Once we were onboarded, Bit by Bit Computer Consultants assigned us a team, including an account manager.

Bit by Bit Computer Consultants provides a combination of on-site and remote support. We're a fully remote company, so we don't require on-site support, but the team offers it. If anybody has a problem with their hardware, they head to the team's office, drop the computer off, and pick it up later.

What is the team composition?

We work with one account manager, but there are multiple people I feel comfortable reaching out to for any kind of issue or question that I have.

How did you come to work with Bit by Bit Computer Consultants?

We worked with Bit by Bit Computer Consultants ten years ago when our business was growing. At that time, the team didn't have a New York office, so we switched providers. We had a bad experience with another IT provider, so we decided to reach back out to Bit by Bit Computer Consultants. The nature of our organization had changed, and it sounded like theirs had, too. Moreover, Bit by Bit Computer Consultants has also worked with many of our vendors and partners, so we knew who they were.

How much have you invested with them?

We pay them monthly, and the amount depends on the services we ask them for. We spend less than $10,000 monthly.

What is the status of this engagement?

We started working together in June 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I measure Bit by Bit Computer Consultants' success compared to other IT providers who weren't quick at addressing issues and tickets submitted. Bit by Bit Computer Consultants has a good system for sending forward any issues to their ticketing system. The team has a much faster response time than any company I've worked with previously by days. 

The team is generally very helpful, whether the task is directly in their purview or not. They're more than happy to help me with an app I'm managing on my side. They're very wide-ranging in terms of their support. Overall, they've met my expectations. With any new partner, it's important to learn the growing pains of working with each other, and Bit by Bit Computer Consultants is very smart, capable, and willing to work with us.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

They were very accessible during the process of taking over our IT. We're both based in New York, and the process took a long time, but they met with us weekly or sometimes more often to iron out the next steps and figure out how to jump through various hurdles together. The onboarding team was always available and extremely nice. It was easy to get set up with them; the only challenge was the other provider we were trying to escape.

The team delivers the work on time and within budget, and communicates well with us. We have a ticket system based on email. We email them to let them know what's going on, and the ticket will automatically be generated. The Bit by Bit Computer Consultants calls us, and we email back and forth. The team ensures they do monthly check-ins on Microsoft Teams to meet with me and the director of finance and ensure there's nothing lingering.

What did you find most impressive about them?

The team is lovely to work with. They're understanding and willing to "choose your own adventure" with us. They're not rigid; they're flexible, which makes working with them much easier than with a large-scale corporate company, which tends to have less flexibility. Although Bit by Bit Computer Consultants does have protocols, they're willing to look at each customer differently based on what they do, which has been a big plus for us.

Are there any areas they could improve?

I wish Bit by Bit Computer Consultants had a better phone system. Sometimes calling in can be a little bit difficult.

Do you have any advice for potential customers?

You're in pretty good hands with the onboarding team. Make sure to collect all of their onboarding documents as early as possible so you have the most time to fill them out and give them as much information as possible from the get-go.

BACKGROUND

Introduce your business and what you do there.

I'm the data center manager for a bank. I manage the data center and liaise with our London and Saudi Arabia offices. Our London office supports our infrastructure, and I work with them on any issues. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

We work with a federal system, and our London office transfers money into their account. We did the transfers via phone, but the federal system wanted us to do them online. They gave us a deadline of December 2024, so we needed help with the migration project.

SOLUTION

What was the scope of their involvement?

Bit by Bit Computer Consultants has helped us with a migration project. The federal system told us the hardware we needed to buy, and we initially had a call with Bit by Bit Computer Consultants' operations teammates and our infrastructure team in London. Bit by Bit Computer Consultants ordered the switches we needed. 

Once we had the VPNs in place, we also had to configure the firewalls. Bit by Bit Computer Consultants worked with our London office to configure everything. The senior network manager configured the firewalls, and if anything went wrong, I would call them. Bit by Bit Computer Consultants provides us with maintenance.

What is the team composition?

I've worked with around 11 teammates from Bit by Bit Computer Consultants, including a senior network manager, an account manager, and a billing teammate. 

How did you come to work with Bit by Bit Computer Consultants?

We've been working together for 10 years, and I don't recall exactly how I found them. I either found them through a Google search or they contacted me.

How much have you invested with them?

We've spent around $8,000 on this project.

What is the status of this engagement?

We started working together in July 2024, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Bit by Bit Computer Consultants is very professional and qualified. My London infrastructure has had no issues with them, and they work closely with my team there. Our team uses Bit by Bit Computer Consultants for any new project that deals with firewalls.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

They're very professional and good at project management. If I have any questions, I can email them, and they'll get back to me very quickly. When we set up meetings, we try to work around our staff to have minimal downtime.

During this project, we met every Monday via Microsoft Teams. There were 1–4 people from Bit by Bit Computer Consultants and several people from my bank. We did this every Monday until about a month or a month and a half ago, when the network was working. 

Currently, we're in the testing mode with our bank. Bit by Bit Computer Consultants is available if we have any issues. For example, last week, we couldn't connect to the portal. Our London office looked at it, and then the senior network manager dialed in and looked at it.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to the senior network manager. He's been very helpful in this and past projects. I also want to give kudos to Robert, who's our account representative. I go to him with any project, and he lets us know if the team can undertake it and whether they're available. I've been working with him for years, and he's very good.

What did you find most impressive about them?

Bit by Bit Computer Consultants is reliable and professional. If I ask them, they'll be on time and go out of their way to work with us.

Are there any areas they could improve?

No, there aren't any areas they need to improve.

Do you have any advice for potential customers?

I would recommend working with them. They're very professional and reliable. Whatever you do, they'll go out of their way to work with you and get the job done.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Innovative Health Sciences

Describe what your company does in a single sentence.

Innovative Health Sciences LLC (IHS) is a medical device company developing and manufacturing innovative intravenous and subcutaneous infusion products for a variety of markets, including home care, hospital, ambulatory, and military segments.

Innovative Health Sciences’ product offering includes both an intravenous and subcutaneous syringe infusion system with selectable rate flow control to facilitate the infusion of medications in various settings, including ambulatory, emergency situations, military, home, hospital, and clinic.

The simple, yet highly refined, turnkey technology brings top-of-the-line critical care treatment and medical equipment to infusion centers and remote locations alike. The device is non-electric, portable, durable, and adjusts for effects of temperature changes on drug viscosity. The system improves sterility as it is preassembled and requires less connection points. The Insignis™ System is FDA cleared, CE Mark approved, has MDSAP certification, and is ISO 13485 certified.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bit by Bit Computer Consultants to accomplish?

• Managing One Drive
• IT Support
• Manage Microsoft licenses

SOLUTION

How did you find Bit by Bit Computer Consultants?

Online Search

Why did you select Bit by Bit Computer Consultants over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Bit by Bit Computer Consultants were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work included managing and organizing IHS' One Drive and Sharepoint, including setting a backup and general on demand IT support. Key deliverables included assisiting IHS and its employees separate from our previous IT company and organize and ensure a seamless backup of all company files.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes include the fact that we have a clean and concise file management system on One Drive and Sharepoint. We also have timely IT support when we need it. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, items were delivered on time and all project deliverables were met according to our expectations.

What was your primary form of communication with Bit by Bit Computer Consultants?

Virtual Meeting

What did you find most impressive or unique about this company?

The company and its employees are very down-to-earth and helpful. It is easy to get the help we need in the event of an IT issue.

Are there any areas for improvement or something Bit by Bit Computer Consultants could have done differently?

n/a

BACKGROUND

Introduce your business and what you do there.

I’m an executive at Empirical Research Partners LLC, an independent equity research firm. I manage our IT infrastructure.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

We had a different IT manager before but weren’t satisfied with the previous vendor due to their lack of response. We wanted to improve performance, so we needed a vendor to enhance our IT support and manage all kinds of technological services.

SOLUTION

What was the scope of their involvement?

Bit by Bit Computer Consultants focuses on IT management services and consultation; we have a different cybersecurity vendor.

Initially, we just wanted to try them, but then the COVID-19 pandemic occurred. For a couple of years, all the IT support became remote because everybody was at home. After the pandemic, Bit by Bit Computer Consultants came to our office whenever we requested it.

We recently underwent a moving project. We moved from our old location to a new office, and they handled all the layout for the new space. They outlined how we’d run the wires and set up the technology infrastructure. Then, they came almost daily to help us during the three-month project.

What is the team composition?

We have 4–5 teammates dedicated to our team. The remote support team is much larger, but there’s always a dedicated account manager, a salesperson, and 2–3 tech leads who are familiar with our account and infrastructure to support us when we need them.

How did you come to work with Bit by Bit Computer Consultants?

I searched on Google and found them. They served small-sized companies and were in New York City, so I made a cold call to the owner in 2019. The owner introduced us to their team, and we liked each other. Then, we got on board right before the COVID-19 pandemic.

How much have you invested with them?

We pay them a $14,000 monthly fee, so we spend about $150,000 annually. In total, we’ve spent north of $500,000.

We paid them separately for the moving project.

What is the status of this engagement?

We began working with them in November 2019, and they’re still our current vendor.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our prior vendor wasn’t great, so every employee was satisfied with Bit by Bit Computer Consultants’ service after the switch. Their response is fast, and they try to catch issues preemptively to minimize our downtime.

They also provided excellent service during the COVID-19 pandemic, so we were very happy with the transition. Overall, we’re very satisfied.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

They always deliver within budget. Their talent is securing a better quote than a typical vendor without sacrificing productivity; it’s very impressive.

Bit by Bit Computer Consultants has a general support email. Whenever we email or call their support number, their ticketing system logs a ticket. Then, an email is sent to an employee. We don’t use the ticketing system; we can make requests, and someone enters the ticket for us. The system checks all the cases, and then we wait for someone to be available to serve us.

What did you find most impressive about them?

They’ve improved over the years. For example, they’ve dedicated more resources to our firm since we onboarded. Initially, we had an IT person, but now there are at least 5–6 people on the team. This is not only because we pay them more but because the relationship has been growing.

Bit by Bit Computer Consultants is integrated with our business. For example, we used to house an on-premise server. As we’ve built our trust, we’ve decided to move our server to their data center, so now they host all of our infrastructure.

Are there any areas they could improve?

No, everybody’s doing a great job.

Do you have any advice for potential customers?

We highly recommend them to any client looking for IT management services. I’d give them my referral without a doubt.

BACKGROUND

Introduce your business and what you do there.

I’m an executive assistant for Strategic Decisions Group, a management consulting firm. We do consulting for strategic decision-making, decision analysis, and executive education for decision quality. I also manage the internal IT services in conjunction with our managed services provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bit by Bit Computer Consultants?

Over a year and a half ago, I was tasked with finding a managed IT services company.

SOLUTION

What was the scope of their involvement?

Bit by Bit Computer Consultants manages everything from our Microsoft Office 365 plans and licenses to the help desk and any other software support we need. They continue to operate the email servers and software accounts and provide cybersecurity awareness training, dark web monitoring, and other cybersecurity monitoring for us.

Additionally, they provide support on a project basis if something specific needs to be instigated. For example, if there’s a system cleanup, a new software review, an extra piece of security, or a more extensive project, Bit by Bit Computer Consultants gives us a proposal and scopes out the work. Then, we manage the timeline and workload.

Their services are entirely off-site. They can provide on-site support if needed, but we’re fully remote. We’ve got a couple of on-site locations, but Bit by Bit Computer Consultants doesn’t provide on-site support because we don’t need it.

What is the team composition?

We have two client success managers as our main points of contact; we work with them regularly. Additionally, we have access to at least 15 techs who are available 24/7 at the help desk.

How did you come to work with Bit by Bit Computer Consultants?

Since we didn’t have a specific location where we’d need on-site support, it opened up the possibility of where we could look. I searched on Google for different locations based on where we had employees.

We had offices in Boston, the East Coast, Houston, California, and Germany. Since we were so distributed, I looked at East Coast companies in general. I also looked for companies that were small enough to work with us. We had less than 60 staff members, so we didn’t want a big-name company.

We had an initial call with Dara (Senior Account Executive) and talked for at least an hour about our needs and what Bit by Bit Computer Consultants could provide. The interview was good enough to make them stand out from all the other companies I interviewed. Ultimately, Bit by Bit Computer Consultants was a good fit for our needs, given their mentality and capabilities.

How much have you invested with them?

We’ve spent over $150,000 between our monthly cost and some of the project costs we’ve had along the way.

What is the status of this engagement?

We began working with them in February 2023, and our relationship is ongoing. We intend to keep them as our managed IT services; we don’t have an end date.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Bit by Bit Computer Consultants has helped clarify our policies and processes. We didn’t have clear policies and procedures before them, so they’ve helped us significantly.

Moreover, we’ve gone from having one person on staff to help 60 people to having over 12 people to contact for help with any IT immediate or long-term issue. Their help desk support is prompt, and they’ve helped with some software redundancies. For example, we had video conferencing software doing the same thing, so we were paying two companies for the same service. Bit by Bit Computer Consultants helped us cut back on some of those redundancies and clean up our IT systems in general.

How did Bit by Bit Computer Consultants perform from a project management standpoint?

We haven’t had issues regarding budget or timelines; those are clearly communicated and discussed as they come up. Overall, there’s never been any problem with scope creep or project costs.

Bit by Bit Computer Consultants has been available as a help desk 24/7, so we have great coverage for our IT support. We have weekly calls with their two customer service managers to address any urgent issues and have strategic conversations about any other IT needs or services they can provide. We also have a monthly call that includes an additional leadership person to discuss our IT plans.

Additionally, we can immediately contact them via a Microsoft Teams channel, and our users can place tickets via email or phone. We have many ways to get in touch with them.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The two customer service representatives we regularly work with are Daniel (Client Success Manager) and Dara. We talk to them every week to touch base on how everything’s going. They provide the background info and help manage our relationship with the IT desk as needed.

What did you find most impressive about them?

In general, they’re willing to communicate and discuss potential options. When we’re talking about software redundancies, how to change some of our systems, or what could work best for us, Bit by Bit Computer Consultants really looks at it based on what they’ve learned about our company, so it’s not just out of the box. They’ve learned what our company does and how it functions, tailoring the answers to something that works for us, which is very appreciated.

Moreover, they don’t pretend to have an answer if they don’t have one. The team does the research, finds out what’s best, and comes back to us with it, which is also appreciated.

Are there any areas they could improve?

No, nothing comes to mind. Everything has gone smoothly for the past year and a half. Whatever snags we’ve had in the process have been mostly on our end; it’s been us trying to get them information and do a bit of a hand-off. We don’t have any improvement notes.

Do you have any advice for potential customers?

Openness and a good hand-off at the beginning are the best. The more we could’ve handed and communicated to them earlier, the better they would’ve been to pick up and go. Nonetheless, Bit by Bit Computer Consultants has learned about our company, so they know what fits and works best for us.