Bit by Bit Computer Consultants

BACKGROUND

Please describe your company and position.

I am the Senior Paralegal/Office Manager of James W. Kennedy PLLC

Describe what your company does in a single sentence.

Complex civil litigation services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bit by Bit Computer Consultants to accomplish?

• Full IT support

SOLUTION

How did you find Bit by Bit Computer Consultants?

Referral

Why did you select Bit by Bit Computer Consultants over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Bit by Bit Computer Consultants were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing managed services and migration to Microsoft Azure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful migration to Azure, particularly given the need for remote work capabilities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bit by Bit communicated effectively and clearly throughout every step of our migration and throughout our ongoing support. They are always incredibly responsive, professional, knowledgeable, and attentive.

What was your primary form of communication with Bit by Bit Computer Consultants?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The culture and people at BBB matched our firm's sensibilities and has made working with them a pleasure throughout our relationship

Are there any areas for improvement or something Bit by Bit Computer Consultants could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the VP of Finance for a jewelry designer wholesaler

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bit by Bit Computer Consultants?

Our full time IT Director had left our employment and we decided to go with an outside group. We have been with them for 6 years now

SOLUTION

How did you select this vendor and what were the deciding factors?

They were recommended by a colleague

Describe the project in detail and walk through the stages of the project.

Bit X Bit would be responsible for all IT at our company. From servers to smart phones

How many resources from the vendor's team worked with you, and what were their positions?

We have worked from owner Rob to almost every technician they employ

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have been with them for 6 years now and they have proven to be reliable, timely and extremely knowledgeable on all subjects from servers, desktop computers, IT phones, iPhones and all types of software. Just to name a few

How effective was the workflow between your team and theirs?

Extremely effective. we have used Bit X Bit for special projects as well. For example: We redesigned the studio where we are located. Bit X Bit did all the new phone and IT wiring plus wired a temporary space in record time

What did you find most impressive or unique about this company?

I am impressed with their effective communication and deep IT knowledge. They have a top notch staff

Are there any areas for improvement or something they could have done differently?

They have yet to disappoint me. I cannot recommend improvement at this time