BCA IT, Inc.

Please describe your company and your position there.

E. Rostov & Associates LLC is a business consultant company that often deals with other countries. I am an administrative assistant.

For what projects/services did your company hire BCA IT, Inc.?

We hired BCA IT, Inc. in 2007 when my boss opened an office after retiring from a very large law firm with an in-house IT team. We needed a company that would set up our IT system and help us with any day to day IT matters in a quick and reliable way. BCA takes care of all our IT needs, including security and backup services.

What were your goals for this project?

We wanted a company which would be reliable, with a reputation for quick response and which values a good relationship with clients big or small.

How did you select BCA IT, Inc.?

BCA was recommended to the President of the company by a friend.

Describe the project in detail.

Once we had selected BCA IT, Inc., together we decided which services would be needed in our office. Immediately they set up our system, as well as our accounting program. With BCA's help it was a seamless start.

What was the team composition?

For our purposes we did not need a team in charge of the work, but everyone with whom I have dealt at BCA has been very responsive and quick, which is essential particularly if you are dealing with negotiations in different time zones..

Can you share any outcomes from the project that demonstrate progress or success?

BCA helped us make the transition from a big firm very painless. They are quick to respond, efficient, and always very professional.

How effective was the workflow between your team and theirs?

Every time that I communicate with BCA, I am kept informed of the progress of my requests and they always respond quickly. Over all the years that we have worked with BCA I have never had an unprofessional experience.

What did you find most impressive about this company?

They are quick to respond, patient, and very knowledgeable. They always solve whatever challenge with good humor and give their services with the same professionalism whether your company is big or small.

Are there any areas for improvement?

I know I'm in good hands with BCA IT, Inc.

Introduce your business and what you do there.

I’m the VP  for RM Contracting Inc. We’re located in Miami, Florida.

What challenge were you trying to address with?

We an IP issue with our computers. There was a hack into our email and we hired BCA IT, Inc. to resolve the situation for us.

What was the scope of their involvement?

They did some stuff remotely, basically our legacy data and our historical emails. They set it up so that we still had that data in our new email and domain. Then they came on site, set up all of our equipment, downloaded apps, and ran the security on the email.

What is the team composition?

We worked with two people.

How did you come to work with BCA IT, Inc.?

They were recommended to us and my partner hired them. They work with one of our clients in the IT industry.

How much have you invested with them?

It was north of $1,000.

What is the status of this engagement?

We started working together in August 2020 and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Our problem has been resolved, but they would be our go-to team if we had more issues come up in the future. We were happy with the quality of their work. Right away, they were very helpful, informative, and professional.

How did BCA IT, Inc. perform from a project management standpoint?

We had email and phone communication with them. It was very efficient. There was no delay in time or having to wait around. Every time we called, we got a response right away.

What did you find most impressive about them?

Their customer service was very helpful and informative. They knew exactly what we needed and delivered. It was a pain-free process.

Are there any areas they could improve?

No, we were satisfied with everything.

Do you have any advice for potential customers?

Know the issue and what you want to get done going into the project. If they're looking for a good, reputable company that provides excellent service, I would just tell them to trust BCA IT, Inc.

Introduce your business and what you do there.

We’re a physical distributor of oil and lube. My position is network admin.

What challenge were you trying to address with BCA IT, Inc.?

We had on-premise Exchange, and we hired them to move our exchange to Microsoft 365 Cloud.

What was the scope of their involvement?

BCA IT, Inc. did the implementation. However, they guided me every step of the way. Once we successfully migrated from Exchange on-premise to Exchange Online, they walked me through the Office 365 portal.

What is the team composition?

I worked with three people.

How did you come to work with BCA IT, Inc.?

They were highly recommended by the CFO we had at the time.

How much have you invested with them?

We spend $24,000 a year.

What is the status of this engagement?

Our work together began in September 2018, and we’re still working together.

What evidence can you share that demonstrates the impact of the engagement?

We’ve been very happy with their services.

How did BCA IT, Inc. perform from a project management standpoint?

We communicate via email and phone. They’re good about getting back to me quickly.

What did you find most impressive about them?

The best part about working with BCA is their response time.

Are there any areas they could improve?

No.

Any advice for potential customers?

They know what they’re doing.

Introduce your business and what you do there.

I’m the president of the Boys & Girls Club of Miami-Dade.

What challenge were you trying to address with BCA IT, Inc.?

We needed help maintaining our computer systems, and troubleshoot any problems. We needed it done in an affordable and effective way.

What was the scope of their involvement?

Anytime we have an issue, we just give them a call. If they can resolve it online, it gets done. If not, they send someone out physically to solve it. The team also helps us implement new technology. For example, they helped us set up a new computer lab with 25 stations. The team took us from A-Z, which computers we needed to access, and what internet provider is best to use.

 BCA IT is also supporting our shift to remote work with the COVID-19 pandemic. They helped us make the change quickly.  Most recently, the team is helping us increase our bandwidth to make sure we have enough resources for children that will be remote learning here at the start of the school year.

What is the team composition?

We work with 6–8 people from their team.

How did you come to work with BCA IT, Inc.?

They were recommended to us.

How much have you invested with them?

We’ve spent $20,000–$30,000 on an annual basis.

What is the status of this engagement?

We started working together in July 2012, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

BCA IT always delivers great work. If something doesn’t work, which happens with technology sometimes, they come back and take care of it.

How did BCA IT, Inc. perform from a project management standpoint?

They always let us know when they’re done fixing something, which is all we ever want to hear. We keep in touch via email or phone, and they manage our projects with a ticket system. Someone will always call us back immediately.

What did you find most impressive about them?

Their practicality really stands out. The team always finds solutions that make sense to us and our budget.

Are there any areas they could improve?

No, they’ve been really responsive. ‘

Do you have any advice for potential customers?

My advice is to let them know everything you need and want, and they’ll be able to come up with a solution.

Introduce your business and what you do there.

We’re a wholesale manufacturing company of women’s clothing. I’m the COO.

What challenge were you trying to address with BCA IT, Inc.?

We hired them to handle all aspects of IT.

What was the scope of their involvement?

We’ve had other IT partners prior, but they currently take care of our entire IT infrastructure. That work includes server maintenance, user set up, and more. 

What is the team composition?

I work with a handful of their IT employees. There are probably about 4–5 technicians that I’ve interacted with. The team size depends on the service that we require at the time. If we have a large-scale project coming up, we loop in their owner as well. 

How did you come to work with BCA IT, Inc.?

They were recommended by our CFO, who had worked with them at a previous company. We weren’t satisfied with our IT partner at the time, so we made the jump.

What is the status of this engagement?

We started working with them around June 2016.

What evidence can you share that demonstrates the impact of the engagement?

They go above and beyond to help us solve our technical issues. For instance, they’ll do the due diligence to research things like new phone networks, searching out solutions for our problems. From there, they provide us with honest suggestions while keeping our budget and efficiency needs in mind. Through their knowledge of the IT space, they’re always trying to find ways to save us money, whether that’s through a workaround or alternative option.

How did BCA IT, Inc. perform from a project management standpoint?

They’re always communicating and turning projects in on time. We’ve kept up a very transparent, easy engagement because of that. We communicate mainly through emails and phone calls. 

What did you find most impressive about them?

They allow us to focus on our business, without having to worry about IT. 

Are there any areas they could improve?

No, I can’t think of anything. 

Do you have any advice for potential customers?

The investment in their team is well worth it. Select an IT team that solves problems effectively the first time around. I’d recommend their services.

Introduce your business and what you do there.

I’m the operations manager for Tire Group International, a B2B tire distributor and wholesaler that imports and exports tires and sells to all businesses. We cater to the US market as well as internationally. 

What challenge were you trying to address with BCA IT, Inc.?

We hired BCA to manage our IT, network, and infrastructure.

What was the scope of their involvement?

To start, they set up our servers. They've evolved our servers over the years, so we've gone from having servers on-site to virtualizing our servers to having co-locations. They’ve done major projects in terms of updating our back-of-house, so all of our IT equipment, as well as managing every user and helping them with any needs, such as small updates to their Microsoft Office account. 

We buy and order our equipment through them, and they suggest the licenses that we need for managing everything. They help monitor our security and do major security patches to prevent any form of hacking. They've also helped us mount businesses abroad, so they were one of the ones that helped us set up our international offices. They've even helped us set up other offices around Florida. 

What is the team composition?

I’ve worked with eight people, including Kenneth (President), who is the owner, and Angel (Network Account Manager), who is our primary account manager. I’ve also worked with a secondary account manager, three techs, a high-level security and software engineer, and two customer service reps. 

How did you come to work with BCA IT, Inc.?

I started working at Tire Group International 10 years ago, and BCA was already helping with IT. However, I know that they met because one of the longest-tenured people at Tire Group is a longtime friend of Kenneth. That person introduced Kenneth to the owner of Tire Group, and they started talking about managing IT. They onboarded Kenneth, and the rest is history. 

How much have you invested with them?

Yearly, we spend $200,000–$500,000. In total, we’ve spent about $2 million.

What is the status of this engagement?

My company has worked with them for 13–14 years. I’d estimate that our work together began in January 2008, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

In my opinion, they’re the best in the business, and I’ve worked with a few of these types of companies.

How did BCA IT, Inc. perform from a project management standpoint?

All I have to do is sit down with them and either approve or decline their suggestions; it’s a very straightforward partnership. We’re only about 10 minutes down the road from BCA IT, Inc., so that helps with service. They’re fantastic.

They usually hit their deadlines. If they’re not going to meet a deadline, it’s generally because of a factor outside of their control. They’re also very good about saying whether they’ve run into an issue.

They have a ticketing system, so my communication with them is through email. If I want a ticket to be opened, I send an email to a specific address, and that goes into the ticketing platform.

What did you find most impressive about them?

I’ve worked with them for 10 years now, so at this point, it’s become a friendly relationship. I know them personally, and I really enjoy working with them and talking with Kenneth.

Are there any areas they could improve?

Kenneth’s company used to have a different name, and then at some point, they went through a merger. During that transition, the service fell off for 6–12 months. However, by then, we’d already been working with them for a significant amount of time. 

Other than that, I don’t have any criticisms; they’re great. They always respond to me and deliver. They’re fair about everything. 

Any advice for potential customers?

100% hire them. This does depend on your company size; I believe we’re one of their larger organizations, and we have about 100 people. If you’re a small–medium-sized business, they’re the best in the business.

Please describe your company and your position there.

I'm the IT Admin at a consumer goods company

For what projects/services did your company hire BCA IT, Inc.?

BCA help us for many years as our main MSP and point of contact for all related infrastructure services, upgrades and new projects.

What were your goals for this project?

Goal was to minimize down time while maximizing our resources and keeping our infrastructure top notch to satisfy daily work demand.

How did you select BCA IT, Inc.?

The company search online among many vendors and BCA stand out as one of the top results in the are with amazing reviews.

Describe the project in detail.

BCA help us modernize our vmware infrastructure along to the segmentation of our phone network from data network to minimize traffic impact to ensure our CRM will work at his best.

What was the team composition?

We had one project manager assigned and 2 Engineers for our project but we could always count on backup from the rest of team as need it.

Can you share any outcomes from the project that demonstrate progress or success?

Work was completed successfully and in a timely manner, once the segmentation was completed the network performed much better and is actually easier to manage and troubleshooting.

How effective was the workflow between your team and theirs?

Excellent!

What did you find most impressive about this company?

We were impressed with their knowledge, professionalism and expertise.

Are there any areas for improvement?

Work performed was done great and fast, could improved follow ups a little but overall excellent service.

Please describe your company and your position there.

General Manager of a Foodservice Distributor for Cruise Lines

For what projects/services did your company hire BCA IT, Inc.?

Complete IT management and maintenance IT helpdesk support 24/7 Cybersecurity Data Backup and Disaster Recovery Cloud Services IT vendor management Office/Servers relocation

What were your goals for this project?

Smooth transition from previous IT management Build a stronger and reliable infrastructure Provide better IT support to users Help manage other IT projects with vendors

How did you select this vendor?

Highly recommended by our third party ERP Support company

Describe the project in detail.

Once we selected BCA IT, we had a series of discovery meetings to discuss our goals and objectives. Within a week, they presented a thorough plan to get us where we needed. They never waited for us to tell them what to do; sometimes they'll be the ones to pull or team forward.

What was the team composition?

We were assigned an account manager to support us and serve as the main point of contact. However, we always receive the same personalized and exceptional support from their other support specialists.

Can you share any outcomes from the project that demonstrate progress or success?

We can now focus more on growing our business with the confidence that we have the best IT partner.

How effective was the workflow between your team and theirs?

Proving themselves to be a proactive organization, the team is consistently able to predict and respond to needs before they arise. They always provide excellent customer service and demonstrate a strong commitment to the partnership. Their expertise and quality work inspires confidence in their abilities. Strong and personalized account management is a key factor in their success.

What did you find most impressive about this company?

Their partnership and proactivity. BCA IT always goes above and beyond in getting to know the company and its consumers, ultimately delivering products and services that have streamlined internal processes and provided reliable IT systems.

Are there any areas for improvement?

None

Introduce your business and what you do there

I am the vice president at a door and window retailer.

What challenges were you trying to address BCA IT

I hired them to provide IT and maintenance services. This included computer maintenance, software updates, security, among other tasks.

What was the scope of their involvement?

They take care of our IT and maintenance needs. This included computer maintenance, software updates, security, among other tasks.

What is the team composition?

There were more than three people on our team.

How did you come to work with BCA IT?

They were referred to us and we decided to give them a try.

How much have you invested in them?

I pay a fee of $500, plus other services.

What is the status of this engagement?

We have been working with them since 2010, and our collaboration is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

It has been great and they’ve helped me a lot. We’ve been working together successfully for years now.

How did BCA IT perform from a project management standpoint?

They always make sure everything works smoothly, making sure that my security systems are updated. I have had excellent experience with them.

What did you find most impressive about them?

They offer a great service. They’ve always been available whenever I’ve needed their help.

Are there any areas they could improve?

No, everything is perfect.

Introduce your business and what you do there.

We are a surety and finance firm in Miami, Florida. I am the senior vice president of operations.

What challenge were you trying to address with BCA IT, Inc.?

We were originally partnered with a different IT firm, but they struggled to work with our multi-state office operation. We wanted to find an agency that was based in Miami — near our main office — that could also work with our other locations in New York and Pennsylvania.

What was the scope of their involvement?

Generally, they provide managed IT services across all of our offices.

When we first brought them on, the BCA IT, Inc. team completed an audit of our current situation to determine whether or not our hardware and equipment was what we needed. 

Then, they set up a virtual cloud to enable remote working. We’re a majority web-based company, so everything we do in online and through our website. Their team manages all of our hosting and security needs, SSL (Secure Socket Layer) certificates, and any other IT tasks we need help with.  

What is the team composition?

Kenny (President, BCA IT, Inc.) is main representative. There are two people who handle our administrative needs, like helping us upgrade all of our computer equipment across all three offices. There are also several engineers that work on our account. 

How did you come to work with BCA IT, Inc.?

We use an accounting software that is very specific to our industry. They were providing support to the company that runs that software. When we were starting to look for a new IT firm to partner with, our CEO connected the dots and reached out BCA IT, Inc. 

How much have you invested with them?

We have an annual contract with them. When we first started, the initial agreement was for about $2,000 a month. As our team has grown, that has increased to about $5,000 a month.

What is the status of this engagement?

We started in 2017, and we’re still working with them.

What evidence can you share that demonstrates the impact of the engagement? 

Their services are timely and of high quality. BCA IT, Inc. set up our remote offices at the start of our partnership, and everything is still running smoothly. We didn’t even miss a beat when the COVID-19 pandemic hit. 

Their team is very hands on, engaging with us consistently — not just when there are IT issues. They make sure we are always up to date on the latest security technology, and give presentations to share information. Overall, we’re happy with their service.

How did BCA IT, Inc. perform from a project management standpoint?

They have an IT health email, which has been really nice because we’re all so busy. I can shoot over a message to that address, and a ticket is instantly created. Within a few minutes, I receive an email confirming my request and they usually get back to me via email or phone call in the next hour with an appropriate solution or response. Their customer service is excellent.

What did you find most impressive about them?

I’m most impressed by their IT knowledge and the quality of their service to clients.

Are there any areas they could improve?

None come to mind — they meet all of our needs.

Do you have any advice for potential customers?

Set up an assessment meeting with their team so they can get a big-picture understanding of what’s going on in your office. That way, they can provide a more accurate proposal.