Uprite Services

BACKGROUND

Introduce your business and what you do there.

I'm the VP and controller of a consumer products company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uprite Services?

We needed someone to manage our servers and cybersecurity efforts.

SOLUTION

What was the scope of their involvement?

Uprite Services provides cybersecurity, server management, and IT managed services. They manage all our users, ensure security standards are met, and handle server access, serving as a full-service IT provider. 

Since becoming Uprite Services, they have overseen various significant server upgrades. As part of a major update, they have managed storage, added terminal servers, and configured access. They have also implemented third-party multi-factor authentication as part of a cybersecurity project and updated our spam filters.

What is the team composition?

When I call the help line, I get tier-one service for day-to-day service. Then, there's a second level of technicians. John, who is the vCTO, and Greg, the vCIO, are at the top, and they come out and meet with us about once a year.

How did you come to work with Uprite Services?

We came to work with Uprite Services because they bought the company we were originally working with.

How much have you invested with them?

We spend around $10,000 a month.

What is the status of this engagement?

We have been working with them since June 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've been pleased with the server upgrade. Uprite Services’ work has met our expectations.

How did Uprite Services perform from a project management standpoint?

Uprite Services delivers work on time and communicates effectively through various channels based on my needs. For example, I can email to create a ticket, but I usually call. They have a dedicated person who always answers the phone. We also hold virtual meetings, and while we primarily work remotely, they visit on-site about once a year for an in-person meeting.

What did you find most impressive about them?

They've all done a pretty good job for me.

Are there any areas they could improve?

I wish they had a tiered ticket system. Sometimes, I have to wait a bit for them to call me back, even for urgent matters.

Do you have any advice for potential customers?

I advise any potential clients not to wait until the last minute to fix things that Uprite Services recommends.

BACKGROUND

Introduce your business and what you do there.

I am the technology manager at a servicing organization that processes incoming tax bills and outgoing invoices for various companies. We also handle personal property taxes and protest cases for personal property taxes with assessors. Our business reach is across the US, including Alaska.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uprite Services?

Uprite Services handles all of our network needs and phone systems. The team has supported our company for many years, and our team relies completely on internet access to reach our clientele. 

SOLUTION

What was the scope of their involvement?

Our business requires us to make many phone calls and deal with assessors across the nation regarding property values, tax values, and tax issues and concerns. We use various software to process inbound tax information and put that data through another program that creates an output for mailing. Having our software and network in place is critical for our work. Uprite Services helps us ensure our technology is top-notch and of good quality. 

Uprite Services recently converted our in-house server to a cloud exchange server. We also had a necessary upgrade server, and the team was responsible for setting up the backend. During that process, we couldn't access the program for an hour, and after that time, we were back in business. Uprite Services handles our hardware needs regarding memory, processor, speed, and the required ports. The team purchases hardware when needed and maintains our servers. 

Uprite Services keeps our phone system and software licensing updated, including our Microsoft Office license. The team provides remote services and support, offering tech support via phone when needed, and we can see what they're doing. We have a domain server and website, and the team keeps up our domain license, ensuring it doesn't expire.

What is the team composition?

I work directly with 8–10 teammates, including Jeff (General Manager). 

How did you come to work with Uprite Services?

I don't know how we found Uprite Services because we've been working together for 12-14 years, and my former boss was the one who found them. He interviewed the team and was very impressed.

How much have you invested with them?

We spend around $1,000–$1,200 monthly; however, I don't handle invoices. Our monitoring fee includes the team keeping track of and managing our backup systems and flagging issues before we realize they exist. Our fee changes depending on our requirements. 

What is the status of this engagement?

We've worked together for around 12–14 years since the company had a different name.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Uprite Services does an excellent job of keeping our technology up to date, and the team has seamlessly migrated our server without downtime. For me the project's success is based on how quickly the team responds and resolves issues. Most conversations between my team and Uprite Services go through me, and I've never been disappointed with the team's response and resolution. 

All the teammates I've worked with have been outstanding. Uprite Services maintains high standards on their staff, which is acceptable for us as users because we can receive answers quickly. We've never considered working with another service provider since we engaged with Uprite Services.

How did Uprite Services perform from a project management standpoint?

Uprite Services is amazing from a project management standpoint. I can communicate with any teammate by phone and get them on the line. Uprite Services resolves our issues in a timely manner. For instance, we had a situation yesterday where we needed a quick response, and Uprite Services called us back in about 20 minutes and provided a resolution in that call. 

Our projects are defined on paper, and we don't use project management tools. We have time-oriented responsibilities and communicate via phone calls and email. 

What did you find most impressive about them?

Uprite Services is distinguished for their personal approach. I call all teammates by their names, and Uprite Services deals very well personally and professionally with our staff. Some of my teammates aren't very versed in the technology and computer space, and the team is always kind at explaining things in a way my team can understand them. The team keeps us in the loop. 

Are there any areas they could improve?

I can't think of any improvement opportunities for Uprite Services. The team checks all the boxes for us. 

Do you have any advice for future clients of theirs?

I suggest calling Uprite Services and telling them your needs. After that, you just have to sit back and be prepared for the team to meet your requirements. 

BACKGROUND

Please describe your company and position.

I am the Finance Director of The Mission of Yahweh

Describe what your company does in a single sentence.

Homeless shelter for women and children.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uprite Services to accomplish?

• Assess computer network and recommend improvements (hardware, server security, cyber security, wifi, Internet)
• Ongoing service of computers and computer equipment
• Purchase computers, upgrade computers, provide automated weekly software updates
• Implement improvements to cyber security and computer network
• Monitor network server for threats
• Daily backups of network files (network server and user files)

SOLUTION

How did you find Uprite Services?

Referral

Why did you select Uprite Services over others?

• Company values aligned
• We needed the services they provide.

How many teammates from Uprite Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Uprite Services provides full service I.T. management solutions. We rely on them daily to solve problems with our computers and computer network. The Technical Assistance Center responds quickly to any problems that arise, as well as handling requests for staff turnover (adding and terminating users).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Uprite Services has elevated the help we receive for computer issues to a high state of reliability. We no longer have unresolved problems with our computers and computer network. They are problem solvers. They have the staffing and knowledge to solve any I.T. problem we encounter. They also have very experienced I.T. experts who advise us on how to protect our computer network. We depend on Uprite Services a great deal.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Uprite Services typically responds within one business day or less. Often, a request is resolved within hours. If the issue needs immediate attention, Uprite Services escalates the new issue to immediate attention by a computer technician. Uprite Services has more experienced technicians who can resolve more difficult issues.

What was your primary form of communication with Uprite Services?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The level of expertise of their technical staff means that problems are correctly diagnosed and resolved timely. If a problem is more complicated, Uprite Services provides a temporary workable solution, until the ultimate solution is implemented. Our company values also align closely with Uprite Services's company values. This is why we chose Uprite Services as our managed I.T. vendor.

Are there any areas for improvement or something Uprite Services could have done differently?

No response.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Frederick Trucking. We are a trucking carrier provider and warehouse company, and I joined the company 25-26 years ago.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uprite Services?

We have been needing help with our IT infrastructure.

SOLUTION

What was the scope of their involvement?

Uprite Services provides our IT and networking infrastructure. They set up computers and provide backup services for IT glitches and repairs. They also build all of our systems and provide cybersecurity solutions.

Uprite Services comes on-site to troubleshoot and help us with anything related to warranties, getting things working, and correcting errors. They’ll also provide website maintenance and hosting services in the future.

What is the team composition?

I’ve worked with Jeremy, who is the supervisor, as well as Mary, James, Scott, Hector, John, and a few others. All of them have assisted me directly or have helped other people in my organization.

How did you come to work with Uprite Services?

We initially selected them based on a recommendation from one of our customers, and we've been working with them for approximately five years now.

What is the status of this engagement?

We have been working together since 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Uprite Services is very thorough in what they do. They jump on anybody’s computer to alleviate any downtime and speed up a unit's performance. They can do that remotely or come to various locations, and they make themselves available to improve the output of IT and services on a regular basis. Jeremy, Kim, James, and the others at Uprite go above and beyond to invest their time and effort, ensuring they provide the best and most up-to-date solutions possible so we can operate at our best. 

The team is great at meeting people where they are and understanding their needs. They go out of their way to explain things in a way that makes sense, setting clear expectations for what can be achieved. For example, Jeremy really excels at breaking things down so I can understand. He either resolves the issue himself or quickly gets someone else to take over and see it through to ensure the problem is solved.

How did Uprite Services perform from a project management standpoint?

Uprite Services meets goals and articulates well what they’re trying to do, demonstrating a strong understanding of the process and what needs to occur. They meet expectations and are available to correct anything that needs to be corrected as quickly as possible. We communicate via phone calls and various platforms.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Jeremy is an all-star and my go-to person. He does a great job and puts things in layman’s terms so that I can better understand what’s going on and what needs to happen. John is another valuable asset.

What did you find most impressive about them?

I’m impressed with Uprite Services' commitment to resolving situations quickly and effectively. They demonstrate a willingness to do their best. I know they have other clients, but even though they are working with various companies and platforms, they make me feel valued and go out of their way to address my needs. They follow up to ensure that everything is working at an acceptable level, allowing me to perform my job efficiently.

Are there any areas they could improve?

I'm not very tech-savvy, so I’m not sure about the advanced features they could offer to improve things. But I do know they’re always suggesting solutions like cloud-based options to help with storage and speed. In terms of improvement, I think they should maintain their personable approach. 

Of course, nothing is perfect. Machines break—whether it’s a computer or an 18-wheeler, things happen. But Jeremy and his team do everything they can to resolve issues as quickly as possible with the tools they have, so we can get back to work as soon as possible.

Do you have any advice for potential customers?

I would advise potential customers to have a one-on-one heart-to-heart with Jeremy to see if they like what Uprite Services offers if it meets the scope of what they’re willing to do for a job, and if you’re going to be on board with their team.

BACKGROUND

Please describe your company and position.

I am the Director of IT of Tri-Sen Systems, Inc.

Describe what your company does in a single sentence.

Turbo machinery controls, projects, products & services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uprite Services to accomplish?

• General IT services
• project based improvements

SOLUTION

How did you find Uprite Services?

local contact or call

Why did you select Uprite Services over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

• On going management and upgrading of our onsite IT infrastructure
• Management of our global IT help desk
• Management of our MS365 accounts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Supported user satisfaction
• Response rates
• Minimal downtime to IT system & apps

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The helpdesk/support system works wonderfully as an ongoing service. As needed, ongoing projects are scoped, estimated, and completed responsively and timely.

What was your primary form of communication with Uprite Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The emphasis on helpdesk and ticket resolution. Critical to my ability to direct IT in an organization with a distributed globe workforce.

Are there any areas for improvement or something Uprite Services could have done differently?

There's always remove for improvement, which we seem to do adequately as we work together to address and fine tune things.

BACKGROUND

Please describe your company and position.

I am an executive of Business Financial Group

Describe what your company does in a single sentence.

We are a business consulting firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uprite Services to accomplish?

• Keep IT running effectively 24/7
• Minimize my staff time spent on IT issues
• Secure private information

SOLUTION

How did you find Uprite Services?

Referral

Why did you select Uprite Services over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Uprite Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Uprite provides us with comprehensive IT services, includingIT strateg, managed services, security, backups and daily user support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Response time
• Reliability of IT
• Minimal downtime or disruption.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Uprite Services is not only extremely responsive but also proactive in terms of anticipating my IT needs, advising me in advance when I need to make adjustments.

What was your primary form of communication with Uprite Services?

In-Person Meeting

What did you find most impressive or unique about this company?

• Response time
• knowledge of entire team
• commitment of ownership and key managers to exceed our expectations.

Are there any areas for improvement or something Uprite Services could have done differently?

Proactively schedule annual review meetings to advise on changing technology needs and planning for future purchases.

BACKGROUND

Please describe your company and position.

I am the Owner

Describe what your company does in a single sentence.

We are an independent insurance agency providing commercial lines insurance policies and employee benefits to companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uprite Services to accomplish?

• They are our IT provider
• If we have a question or problem with our IT, they handle it immediately
• Quick service

SOLUTION

How did you find Uprite Services?

Referral

Why did you select Uprite Services over others?

• High ratings
• Pricing fit our budget

How many teammates from Uprite Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Uprite handles all our IT and phone system services quickly and efficiently. If we have a problem with our computers or phones, we email or call Uprite and within 10 minutes or less we are assisted as most services can be done remotely. If they need to send out an employee to repair something, it is done immediately.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Each call or email we send; they fix the problem immediately.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always deliver superior services within 10 minutes or less.

What was your primary form of communication with Uprite Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're enjoyable to work with and deliver superior services.

Are there any areas for improvement or something Uprite Services could have done differently?

Nothing so far....

BACKGROUND

Please describe your company and position.

I am the INTERNATIONAL ACCOUNTS SUPERVISOR / NETWORK ADMIN. of a supply chain, logistics, and transport company 

Describe what your company does in a single sentence.

Our company is a distributor of goods and services for the oil, power and telecommunications industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uprite Services to accomplish?

• Upgrade IT Infrastructure including servers, desktops and licenses.
• Upgrade business OS software and migrate to MS365.
• Onsite and remote desktop support.
• Setup, monitor, dispute and resolve any issues with IT vendors.

SOLUTION

How did you find Uprite Services?

Online Search

Why did you select Uprite Services over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Uprite Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Uprite has been managing our IT services for over five years. Their services include cloud storage, daily server backup, integrated security, email continuity, archiving, update subscription licenses, firewall, local wi-fi, hardware, software and desktop help.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Uprite Services has exceeded our expectations and constantly demontrate that we made the right choice by going with them over others. The cost savings is not only measured by the service agreement, but more importantly our down time is less almost none existant. 

The Service Level Agreement is a major improvement from our prefious vendor. The response time, resolution time, uptime and availability is impresive. Our empolyees are very satisfied with the service quality, overall stability and releability of our network system. Uprite's technicians are very knowledgeable and awsome to work with.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire team, lead by MJohn, are great to work with. Uprite is constantly helping us improve our network system by making sure we are up to date with our hardware, software and liceses. John and Reghdah are very engaged with our company making sure our needs are met.

What was your primary form of communication with Uprite Services?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We love the fact that they are a small enought company to pay attention to details and respond to our needs right away.

Are there any areas for improvement or something Uprite Services could have done differently?

None.