Tailored Technology Services Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the deputy chief of staff at a conservative state and local news nonprofit.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tailored Technology Services Inc.?

As a growing organization, we needed support in managing our IT system. We engaged Tailored Technology Services Inc. to do that. 

SOLUTION

What was the scope of their involvement?

Tailored Technology Services Inc. has provided various IT-related services, such as cybersecurity, domain name management, email records, and security. They’re on board at all of our computers and have given us a way to create service tickets. They can start remote sessions and install Webroot on our computers for continuous scanning. 

We’re a remote and distributed company, but Tailored Technology Services Inc. handles ordering computers. We tell them what we need, and they handle everything from there, including installing the required computer software. They’re also involved in getting the computers to new employees.

What is the team composition?

I work closely with Nathan (Account Manager). However, I also interact with others when I submit a support ticket and receive a response. The teammates I meet depend on who’s responsible for the ticket I submit. The other teammates I’ve worked with include Matthew (System Administrator), Winston (Help Desk Tech), and Michael (VP Operations). 

How did you come to work with Tailored Technology Services Inc.?

We found Tailored Technology Services Inc. through a referral by someone who worked with them previously. 

How much have you invested with them?

We’ve invested around $4,000–$10,000 in their services. 

What is the status of this engagement?

Our engagement started in January 2024, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Tailored Technology Services Inc. has been highly responsive to tickets. If I submit one, the issue will be resolved within days. They get back to us right away if the request is urgent. 

How did Tailored Technology Services Inc. perform from a project management standpoint?

I love working with them. They’ve been truly responsive whenever I come to them for help. I appreciate how they engage with us; we can talk online, but I can also call them and talk to somebody when issues arise. On top of that, their billing and budgeting processes have been great. For tools, we’ve used Asana during the onboarding process. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Matthew, Winston, and Michael have been great. 

What did you find most impressive about them?

They’re helpful in solving my problems.

Are there any areas they could improve?

I would’ve liked a more proactive onboarding process from them. It’s one thing to send us a link to a project and another to hop on a 15–20-minute call to tell us what to expect during the process. Putting a face to a name makes a big difference, especially at the beginning of the partnership. 

Do you have any advice for potential customers?

Work with Tailored Technology Services Inc. Hire them and tell them what you need from the relationship. 

BACKGROUND

Please describe your company and position.

I am the Executive Director of Envision

Describe what your company does in a single sentence.

We provide services to people with intellectual or developmental delays or disabilities to over 1500 families a year, including Early Intervention (birth - 3 years old) Service Coordination, Adult Residential, Family Cargiver, Day Program, Supported Employment and a Summer Camp Respite Program.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tailored Technology Services Inc. to accomplish?

• General IT Support - set up technology, troubleshoot issues, assistance to staff

SOLUTION

How did you find Tailored Technology Services Inc.?

ONIX IT was acquired by TTS.

Why did you select Tailored Technology Services Inc. over others?

We worked with ONIX IT.

How many teammates from Tailored Technology Services Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assistance with transfering MANY electronic files from our agency to the new Case Management Agency. Because of a rule change, we would no longer be providing Case Management Services and they helped us transfer 1000 people/families, and about 20 staff to the new Case Management Agency, by transfering electronic folders.

They provided ongoing IT support, setting up new hires with their technology, and responding to employees who are experiencing technical issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For the transfer of Case Management files to the new agency, it was Case Managers being able to access the information they needed to support people/families, when they were with the new Case Management Agency.

For the ongoing support, it is for staff to have the technology, resources and support they need to complete their work efficiently and effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, we had very specific timeframes that information needed to be transferred and it was completed on time.  There was additional information that the new Case Management Agency needed from us that TTS helped transfer as well.  They understood the urgency of what was needed and ensured the transfer happened quickly.

What was your primary form of communication with Tailored Technology Services Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

Their knowledge and expertise are impressive.

Are there any areas for improvement or something Tailored Technology Services Inc. could have done differently?

The work and response was great, and nothing could have been bettered. Some of our staff find the service ticket request and responses cumbersome, and difficult to track responses.  I think they are getting used to it now.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Edgebanding Services, Inc.

Describe what your company does in a single sentence.

Wholesale distributor of products catering to the cabinetry, furniture and countertop industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tailored Technology Services Inc. to accomplish?

• To improve overall company efficiency and streamline technological processes.
• Update workstations and servers
• Migrate from Google to Microsoft.

SOLUTION

How did you find Tailored Technology Services Inc.?

Referral

Why did you select Tailored Technology Services Inc. over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Tailored Technology Services Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ESI was functioning with very little to no IT support. Tailored Tech had to come in and do a full evaluation of our needs and implement solutions to help us get to a starting place. From asset management to replacing workstations and migrating to Microsoft.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All company needs have been met or exceeded. They continue to go above and beyond any expectation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tailored Tech is always available to help us with any issue we may have. They follow through from start to finish and make sure it’s done in a timely manner.

What was your primary form of communication with Tailored Technology Services Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

Their knowledge and customer service are outstanding! They go above and beyond to make sure we’re always taken care of and all issues are resolved in a timely manner. They’re patience is always appreciated as not all of us are tech savvy.

Are there any areas for improvement or something Tailored Technology Services Inc. could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

We are a mid-sized tech firm located in central California, with our primary offering being a learning management tool that is widely used in Industrial and Manufacturing environments. I am the Director of People Operations and I handle the logistics across the org.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tailored Technology Services Inc.?

Being a smaller organization, we needed a partner to handle hardware support, troubleshooting, warehousing equipment, assessing 'broken' equipment, and coordinating deployment for new hires and refresh of hardware.

SOLUTION

How did you select this vendor and what were the deciding factors?

Being a fellow mid-size firm also located in California, TTS's flexibility and interest in working with us absolutely won our business. They're also a smaller but very effective team of professionals which was very clear from our initial interactions.

Describe the project in detail and walk through their service package.

Initially we had negotiated a very tight scope of service within our partnership agreement, and over the course of the first year working TTS we began to expand the services and support that they offer. When renewing we have agreed to terms that align with their contract template today, and we have been very pleased overall.

How many resources from the vendor's team worked with you, and what were their positions?

3 folks regularly, although the entire team is happy to step in and assist on the fly whenever needed. Position titles include Office Manager, Support Technician, and Tier 2 Support Technician.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Through ongoing communication, working with TTS has been a breeze. They're a knowledgable and reliable resource for unbiased information, opinions, and suggestions for best outcomes.

How effective was the workflow between your team and theirs?

Very effective. They're open to tweaks as needed, and they share any performance feedback as it arises as well.

What did you find most impressive or unique about this company?

They are a fellow small but mighty organization, and they effectively support their clients and are always open to creative solutions when needed. Its been great having a vendor who truly feels and operates like a partner organization.

Are there any areas for improvement or something they could have done differently?

As questions or concerns arise, we set time with their leaders and myself to discuss the need, limitations, possible solutions, and then follow-up to ensure we're all aligned. This workflow and ongoing discussion works well for us, and we have been pleased with the result.

BACKGROUND

Introduce your business and what you do there.

I’m the finance director at an architecture firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tailored Technology Services Inc.?

We were seeking IT support for offices in our two locations, as well as for our international consultants. We needed someone that could accommodate certain hours and connections all over the world.

SOLUTION

What was the scope of their involvement?

Tailored Technology Services Inc. has provided IT consulting and support. They’ve identified Panzura's cloud storage solutions to fit our needs and implemented the new system, which would have been confusing without IT staff in the office. Our cloud infrastructure is not standard because of the computer design software we use. Since our staff moves between two offices, we need our files located centrally; we also need fast software that’s not too cumbersome for our employees. They’ve flown to New York to build the servers and server rack. They’re not on-site but they’ve explained the new servers and system.

They also assist with our in-house IT issues, including issues related to the city’s infrastructure. They’ve reached out to the appropriate contacts, including the building’s network company, to coordinate necessary tasks in the building.

They’ve also installed new switches in both offices and a new server rack when we installed new wiring. We’ve provided them with the new system’s specifications, and they’ve installed it; they’ve even made sure that our legacy equipment works with our new system to save us money.

How did you come to work with Tailored Technology Services Inc.?

I was in a different role when my predecessor found them in an online search for IT companies in Los Angeles, California. They were also recommended to us by another consultant we were working with at the time.

How much have you invested with them?

We’ve spent between $100,000–$200,000.

What is the status of this engagement?

Our partnership started in December 2021, and we plan to work with them for the foreseeable future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Tailored Technology Services Inc. has successfully migrated our cloud storage. They’ve resolved issues that most IT consultants would not even be able to look into; they are really helpful. I don’t have metrics on their work, but I’m sure they do; they track any metrics we need. 

How did Tailored Technology Services Inc. perform from a project management standpoint?

Their project management has been great; for larger projects, they’ll assign us a project manager. Tailored Technology Services Inc. works remotely and always picks up the call when we need them. I’m in New York, and they’re in LA so they wake up early to accommodate our hours. They’ve recently become available 24 hours a day, seven days a week, so I imagine our partnership will be even more seamless. Because of our deadlines, we end up working almost around the clock. We can text, call, email, or submit a ticket through an app on our computers. 

All our messages are centrally stored in their ticket system, and they respond in the manner that our staff member has selected; this makes communication convenient for us. There is sometimes a cumbersome amount of tickets, so they aren’t all processed as quickly as we’d like; we may need a better ticket process. When we implement a new process, they stick to it and ensure it works smoothly. 

What did you find most impressive about them?

Their biggest strength is their fluid communication; it’s easy to get in touch with them quickly.

BACKGROUND

Introduce your business and what you do there.

I’m a sales representative and manager at a company that distributes and installs heavy equipment for warehouses and distribution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tailored Technology Services Inc.?

We needed to update our IT solutions and move from old practices to new technologies. We were looking for a one-stop shop to cover all of our needs. 

SOLUTION

What was the scope of their involvement?

Tailored Technology Services Inc. has helped us update our software and equipment, such as servers, desktops, and laptops. They've also installed antivirus and software licenses like Microsoft 365. 

Moreover, Tailored Technology Services Inc. remotely assists us with new equipment activation and setup, as well as troubleshooting.

What is the team composition?

We've worked with most of Tailored Technology Services Inc.'s staff for different project tasks. We've been in constant communication with their C-level executives, and all three owners work closely with us to achieve our goals, including Matt (President) and Zach (Owner & CEO).

How did you come to work with Tailored Technology Services Inc.?

Some of Tailored Technology Services Inc.'s previous clients referred them to me. I also worked with them at a former company I worked for and had a good experience.

How much have you invested with them?

We've invested around $75,000 per year with Tailored Technology Services Inc. 

What is the status of this engagement?

We started working together in January 2021, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We're able to get solutions to IT issues almost immediately, which is something that didn't happen with our previous vendor. Tailored Technology Services Inc. has also improved our internet speed at both of our locations, and the troubleshooting process is more effective.

Our previous vendor sold us software and equipment we didn't really need, and Tailored Technology Services Inc. has tailored our services and offered us the best solutions for our company and the kind of work we do.

Now, we save around 15 hours a week that our controller, myself, or even our employees would have previously spent trying to resolve an issue since our IT support was so bad. Therefore, there's been a tremendous benefit working with Tailored Technology Services Inc. already.

How did Tailored Technology Services Inc. perform from a project management standpoint?

Tailored Technology Services Inc. meets deadlines and stays on budget. We use Asana for project management and Microsoft Teams for virtual meetings.

What did you find most impressive about them?

I'm impressed with Tailored Technology Services Inc.'s courtesy, professionalism, and quick response to solve our issues. I haven't heard negative feedback about their work or interactions with my team; it's always exceedingly positive. Tailored Technology Services Inc.'s staff has been great, and working with them is a pleasure.

Are there any areas they could improve?

The only constructive feedback I have for Tailored Technology Services Inc. is to elaborate quarterly reports to provide follow-up on all the areas they help us with, such as hardware lifecycle and cybersecurity reports. Having meetings to discuss that information would also be helpful.

Do you have any advice for potential customers?

I recommend you do internal due diligence on the discovery process to clearly understand your company's needs and build a good project framework. Matt and Zach are great at asking the right questions in the discovery phase, so you need a high-level view of your needs and how to accomplish those goals moving forward.

BACKGROUND

Please describe your company and your position there.

I'm the CTO at a growing start-up medical device company that is focused on pain reduction and quality of life improvement for lower-limb post-amputation patients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tailored Technology Services Inc.?

Our company outgrew our pre-COVID early-stage IT consulting firm. With more than 30 employees distributed across the US in the new hybrid work environment, we needed a full-service IT company to manage our diverse and growing IT needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our new headquarters is in one of the 4 major medical device US geographies (Southern California, specifically, Orange County). The medical device industry is highly networked, and we reached out to our trusted colleagues for IT recommendations. The answer -- from people we trust -- came back clearly as Tailored Tech.

Describe the project in detail and walk through their service package.

TT made a full transfer from out early-stage IT company. Additionally, we expanded our Orange County HQ building to 10,000 sf. This new project involved new WiFi points, new ethernet cabling, switches, firewalls, and battery backup...all well-handled by TT. We know have IT support through their ticketing system and the convenience of monthly billing.

How many resources from the vendor's team worked with you, and what were their positions?

I work closely with Zach (owner) and his partners. I also work closely with their excellent technical staff: Nathan, Matthew, Julia, and Winston (to name a few).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our HQ expansion occurred during the difficult supply chain time of 2022. Zach and the team made the right vendor adjustments/vendor management strategies to avoid long delays and get our new space up and running...

How effective was the workflow between your team and theirs?

Zach and I do a monthly 1-on-1 to catch up on key issues. Our latest projects are a small, satellite office in Minneapolis and the transfer of all IT hardware from the early-stage office in Cleveland to the new HQ office in Orange County, CA. It's very effective when the two principals of two businesses can meet regularly to keep projects on track.

What did you find most impressive or unique about this company?

In this new work environment, start-ups rely more than ever on vendors for key services instead of vertical integration. TT gives us all the advantages of an in-house IT group but let's us strengthen our org chart in the areas that benefit our business and the patients we help treat.

Are there any areas for improvement or something they could have done differently?

Like all businesses today, we could all use more people!

BACKGROUND

Introduce your business and what you do there.

I’m the controller of a construction company that does a lot of specialized work in labs and clean rooms. We’re also a general contractor, so we do some electrical and plumbing work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tailored Technology Services Inc.?

We don’t have an internal IT department, so we use third parties to serve our needs. We have around 75 employees, which means we have a lot of assets that need to be managed, such as computers, cell phones, and tablets. Additionally, we were having some issues with the implementation of some software pieces.

SOLUTION

What was the scope of their involvement?

Tailored Technology helps us manage our technology assets and solve IT problems such as computers or printers not working properly. They also help us with more complex tasks such as software integrations. For example, we have a couple pieces of new software we are integrating that pull data from each other and require a SQL Replicator to be setup and configured.

Initially, we had a two-week onboarding process, during which we familiarized them with our system, gave them access to our programs, and introduced them to our team. During that process, they also got an understanding of our business, company, and structure.

Then, we gave them a lot of documentation, which they took, cleaned, improved, and streamlined. After that, they got all of our equipment prepared and installing all the software needed to get us up and running.

They constantly look at new technologies to improve our business, helping us with software implementation and providing us with general recommendations to further improve our IT.

What is the team composition?

During our early discussions, we met with three people from Tailored Technology’s team. Then, we only worked with a main point of contact for the implementation, but this person brought two other people in for various tasks. Since then, we’ve seen their full team involved in the project.

How did you come to work with Tailored Technology Services Inc.?

We worked with a different company, but we changed to Tailored Technology. It was a seamless transition. I had worked with Tailored Technology at a previous company, so I had some experience working with them and knowledge of the team. I knew that they were knowledgeable and great people, and I had heard good reviews from other companies that used them as well. 

At the end of the day, their work history was what separated them from another company that we were comparing them to. We chose them for the familiarity we had and the level of service we would get from them. Other companies didn’t provide support for mobile or Apple devices, but Tailored Technology was knowledgeable about it all.

We also selected them for their cost. We were able to recognize some cost savings in compared to some of the other companies we looked at. So, we’re getting a better service and saving money.

How much have you invested with them?

We’ve spent around $5,000–$10,000 so far.

What is the status of this engagement?

We started working together in July 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We had some issues in the past related to IT and it left a sour taste for a lot of our employees. Tailored Technology has helped up clean some of that up. Our ticket system is more streamlined, onboarding/offboarding is more integrated, and the overall reviews from our employees is that they really like working with their team. 

We also have a few projects we are working with them on that are targeted at identifying cost savings by managing current licenses better and leveraging current software to reduce redundancies in other software.

How did Tailored Technology Services Inc. perform from a project management standpoint?

Tailored Technology’s project management has been right on point. They’re easy to talk to and communicate with, and they’re always on top of everything. They reach out to us and respond very quickly, and they’ve always met the deadlines.

What did you find most impressive about them?

What differentiates Tailored Technology from other providers is how they tailor their services to meet their clients’ needs; they claim it in their name. They took the time to understand our business to make recommendations specific to our needs.

Are there any areas they could improve?

Nothing comes to mind.

Do you have any advice for potential customers?

I recommend working with Tailored Technology. Let them know what you want and what you need. They have the ability to understand your business and work with it, so the more they understand your needs and wants, the most you’re going to get out of their service.

BACKGROUND

Please describe your company and your position there.

I am the owner of a small law firm handling adoption, family law and school matters. The nature of my business requires utmost confidentiality and working IT systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tailored Technology Services Inc.?

My previous IT companies could not manage our needs or effectively work with Apple products such that our internet, email, and fax systems were constantly going down bring business to a halt. Also, our previous companies were not always responsive in a timely manner for emergencies.

SOLUTION

How did you select this vendor and what were the deciding factors?

I met the owner Zach in my professional networking group and was impressed with is experience with Apple products. He was very personable and I liked his business model and his pricing was competitive.

Describe the project in detail and walk through the stages of the project.

Tailored Technology handles all of our IT components, including internet, security, phones and they are available 24-7 to service or handle any IT issues and emergencies.

How many resources from the vendor's team worked with you, and what were their positions?

There is always someone on the team of technicians to handle any issue. The owner is available when requested for questions or bigger issues.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since working with Tailored Tech, our downtime due to internet outages and issues with calendar synching have significantly decreased. We can now rely on our IT systems to work, and there is immediate and effective help when they do occasionally falter.

How effective was the workflow between your team and theirs?

The team is extremely responsive and follows up to make sure the issue has been resolved.

What did you find most impressive or unique about this company?

I appreciate their responsiveness, friendliness, and knowledge. They take care fo all our IT needs.

Are there any areas for improvement or something they could have done differently?

No complaints at all.