Techmedics

BACKGROUND

Please describe your company and position.

 I am the IT Director of a non-profit company 

Describe what your company does in a single sentence.

Non-Profit, Housing, Economic Development, Communications, and Preserving Founders Legacy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Techmedics to accomplish?

• Cybersecurity Services
• SharePoint MIgration
• Managed IT Services

SOLUTION

How did you find Techmedics?

Have partnered with Techmedics previously

Why did you select Techmedics over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Happy with previous projects engaged in

How many teammates from Techmedics were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Techmedics was originally hired to mitigate a compromise in one of our business units. Since then, Techmedics identified the root cause of the compromise and cleaned up the environment. We have been a managed services client for the last 3 years, with 0 compromises/breaches. 

We were previously compromised while being supported by another MSP. Since Techmedics has partnered with us as our MSP, we have not been breached mainly due to implementation of the cybersecurity solutions Techmedics recommended in the security assessment they conducted before becoming partners with us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Zero intrusions or breaches in 3 years.
• Increasing company culture of cybersecurity awareness.
• Implementation of a cloud backup solution.
• Good reflection on results of our audits.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Services were delivered in timely manner, and response to additional requests and changes was superior.
• Project manager was very knowledgeable and presented the information in an easy to understand manner to our team.

What was your primary form of communication with Techmedics?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Superior customer service and technical knowledge. It was very rewarding to collaborate with the Techmedics team.

Are there any areas for improvement or something Techmedics could have done differently?

Don't change things around. The current way Techmedics is operating is the reason we engaged them.

BACKGROUND

Please describe your company and position.

I am the President & CEO of Matrix Events

Describe what your company does in a single sentence.

Corporate event management & production.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Techmedics to accomplish?

• Manage our entire IT infrastructure
• Guide us in obtaining an ISO27001 IT security certification
• Serve as a day-to-day IT Manger and fraction CTO

SOLUTION

How did you find Techmedics?

Online Search

Why did you select Techmedics over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Techmedics were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Techmedicsis managing our entire IT infrastructure including all procedures/SOPs, software and hardware needs.  Our team uses them as an outsourced IT department for any issues they may have, they are guiding us through a complicated ISO certification process and also serve as a fractional Chief Technology Office (CTO).  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They have successfully onboarded 17 computers and made them all secure devices.  We are now working on the 2nd part of the engagement, the ISO certification process and all tasks are being performed smoothly and on-time as planned.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently demonstrate hyper-responsiveness, swiftly tackling and resolving issues while exhibiting proactive behavior. Their presence greatly enhances the support of our critical IT security endeavors.

What was your primary form of communication with Techmedics?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They've formed a genuine partnership with us, taking the time to understand both our team and our business needs before addressing our IT requirements. Working with them has been a pleasure.  

Are there any areas for improvement or something Techmedics could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the COO of CTRL Collective

Describe what your company does in a single sentence.

We provide the best work space for creatives and entrepreneurs in the greater Los Angeles area.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Techmedics to accomplish?

• Technology Strategy
• IT Services and Support
• IT Security

SOLUTION

How did you find Techmedics?

In Person

Why did you select Techmedics over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Techmedics were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Over a period of several years, TechMedics has taken over the previous service providers technology debt and transformed our IT services to be both modern and predictable to manage. We have upgraded our ISPs, equipment and strategy to meet the needs of our customer 

Key Deliverables: 

• Gain ownership of hardware from previous vendor 
• Bring all hardware to latest updates 
• Secure all networks across multiple locations 
• Create and manage a ticketing system of unknown and ongoing needs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Monthly virtual check-in helped us navigate the key points that our team needed to address. We were able to clearly communicate, schedule, and accomplish our goals. Our IT stack had to be controlled, updated, and optimized in the right order for things to work properly and for our end users to not experience any disruption.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TechMedics has always delivered on time. And in cases of emergency or priority, their team has been assisting and supporting our needs. We collaborate on a high effective system of reporting, addressing, and planning future needs.

What was your primary form of communication with Techmedics?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Leadership of the company is tenacious and consistently learning. And with a high skilled team, we are capable of talking at a very high level about needs and how to address them.

Are there any areas for improvement or something Techmedics could have done differently?

I don't believe so. They have addressed and completed multiple projects at a level of quality higher than I have experienced elsewhere.

BACKGROUND

Please describe your company and position.

I am the VP of Operations of Accuspeech Mobile

Describe what your company does in a single sentence.

Software company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Techmedics to accomplish?

• Microsoft 365 Migration

SOLUTION

How did you find Techmedics?

Partner

Why did you select Techmedics over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Techmedics were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Techmedics consulted and advised us on our Microsoft 365 Migration strategy. They helped us consolidate our email servers, moved our data to the cloud, and provided IT governance for our company. We were able to move all of our data to the cloud.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since moving over to a hybrid work model, it is important that our data is accessible from anywhere and our onsite infrastructure was moved to the cloud. It allows our staff to virtually work from anywhere, anytime without issues connecting to our office.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our Project AM led us through the whole process. We had weekly meetings and other ad-hoc meetings to fit our schedule and timelines for completing the project. It was a smooth process overall.

What was your primary form of communication with Techmedics?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I would say their customer service and technical skillsets. They made everyone at our company feel comfortable and were very knowledgeable about the process.

Are there any areas for improvement or something Techmedics could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the Director of Applications Development of CourtCall LLC

Describe what your company does in a single sentence.

CourtCall provides remote video and telephonic Court appearance and scheduling services in hundreds of State and Federal courts nationwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Techmedics to accomplish?

• Maintain and Manage Local Cisco Network and Windows Servers
• Provide Security Advice and Gateway Device Management
• Provide Azure Directory and Email Management

SOLUTION

How did you find Techmedics?

Online Search

Why did you select Techmedics over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Techmedics were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TechMedics manages and maintains our Cisco network gear and manages our physical servers. They provide firewall assessment for PCI compliance. They provide remote backup for our physical devices. They manage our Office/MS 365 environment. They assist with needs assessment and provisioning of network and server gear.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

TechMedics has provided service within their SLAs at all times. This is an ongoing MSP arrangement so there are few defined metrics beyond meeting or exceeding their SLAs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivery of services and gear has been consistently timely. They have always been available to discuss issues and provide advice as requested. They also proactively manage both our environment and needs for device, software and license renewals, which they track for us.

What was your primary form of communication with Techmedics?

Email or Messaging App

What did you find most impressive or unique about this company?

They are large enough to have highly skilled engineers available for our networking, security and Windows server management needs, but small enough that their engineering staff is able to learn our environment and provide personalized service.

Are there any areas for improvement or something Techmedics could have done differently?

I am not aware of any areas where we would like TechMedics to provide services differently.